SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Pack customer purchases at point of sales 
SAQA US ID UNIT STANDARD TITLE
114893  Pack customer purchases at point of sales 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons working in the wholesale and retail sector who pack customer purchases at POS.

This person might or might not also record the sale on the POS

Persons credited with this unit standard will be able to pack customer purchases so that damage is minimised and the customer's image of the organisation is enhanced 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Numeracy and literacy at NQF level 1 or equivalent. 

UNIT STANDARD RANGE 
N/A 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Explain factors impacting on the packing of customer purchases. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The relevant legislation as it impacts on the organisation, is explained. 

ASSESSMENT CRITERION 2 
Organisation policy in respect of charging for bags and packing of parcels is explained 

ASSESSMENT CRITERION 3 
The effect the characteristics of different stock has on the choice of packing material in general, is explained 

SPECIFIC OUTCOME 2 
The importance of packing customer parcels correctly is explained. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The impact of how badly packed and well-packed parcels affect on the image of the organisation is explained. 

ASSESSMENT CRITERION 2 
Explaination of how damages can be caused through bad packing of customer parcels and the effect of this on the organisation is described. 

ASSESSMENT CRITERION 3 
Explainatin of how customers could be injured if a dangerous/sharp item is not packed correctly and how this would affect the organisation is done. 

SPECIFIC OUTCOME 3 
Pack customer purchases. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Ensure availability of required packing material at POS. 

ASSESSMENT CRITERION 2 
Match packing material to the characteristics of the product purchased. 

ASSESSMENT CRITERION 3 
Pack customer purchase according to stock characteristics and organisational policy. 

ASSESSMENT CRITERION 4 
Implement organisational service standards when handing customers their parcels. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA.

Internal Moderations will be performed by the Accredited Providers whilst the relevant ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
The demonstrated understanding of:
  • Applicable legislation covering the packing of customer's purchases.
  • Organisation's policy in respect of packing of customer purchases.
  • Different stock characteristics and how these affect the choice of packing materials in the industry
  • How the packing of customer's purchases impacts on the image the customer has of the organisation.
  • How packing of purchases can result in damaged stock and injury to customers and how to pack to prevent this occurring
  • Organisation's procedures for the replenishment of packing material at POS
  • How to pack stock sold by the organisation according to organisational policy and procedures.
  • Organisational service standards when handing customers their parcels. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Pack customer purchases.

    Assessment criteria
  • Ensure availability of required packing material at POS 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team

    Evident in the following specific outcome and assessment criterias

    Specific outcome:
  • Pack customer purchases.

    Assessment criteria
  • Ensure availability of required packing material at POS.
  • Match packing material to the characteristics of the product purchased
  • Pack customer purchase according to stock characteristics and organisational policy.
  • Implement organisational service standards when handing customers their parcels 

  • UNIT STANDARD CCFO ORGANISING 
    Organise oneself and ones activitiies

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Pack customer purchases.

    Assessment criteria
  • Pack customer purchase according to stock characteristics and organisational policy. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Pack customer purchases.

    Assessment criteria
  • Match packing material to the characteristics of the product purchased 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Pack customer purchases.

    Assessment criteria
  • Ensure availability of required packing material at POS
  • Implement organisational service standards when handing customers their parcels 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems

    Evident in the following specific outcomes and assessment criterias

    Specific outcome
    Explain the importance of packing customer parcels correctly

    Assessment criteria
  • Explain how badly packed and well-packed parcels impact on the image of the organisation.
  • Explain how damages can be caused through bad packing of customer parcels and the effect of this on the organisation
  • Explain how customers could be injured if a dangerous/sharp item is not packed correctly and how would affect the organisation. 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Maintain the environment

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Pack customer purchases.

    Assessment criteria
  • Pack customer purchase according to stock characteristics and organisational policy. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48763   National Certificate: Retail Shop Floor Practices  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-05-02  Was W&RSETA until Last Date for Achievement 
    Elective  49280   National Certificate: Wholesale and Retail Distribution  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Elective  58206   National Certificate: Wholesale and Retail Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Elective  58308   National Certificate: Informal Small Business Practice  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2013/077851/07 South Africa (Pty) Ltd 
    2. Aluwa Training 
    3. AMATHUBA TRADING CC 
    4. Boxer Superstores (Pty) Ltd 
    5. Braune Training (Pty) Ltd 
    6. Centre For Business Education & Training 
    7. Contra-Lit Pty Ltd 
    8. Creative Thinking Trading 524 
    9. Edcon Ltd 
    10. Edutel Wholesale & Retail Academy 
    11. Golden Ratio College (Pty) Ltd 
    12. HPS ACADEMY (PTY) LTD 
    13. KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTYLTD 
    14. Liza Gresse Consulting 
    15. Luleka Business Academy 
    16. Nela Kahle 80 cc 
    17. New Clicks South Africa (Pty) Ltd 
    18. Passionate About People 
    19. Poshido Training 
    20. REATS Training Services 
    21. SECTOR EDUCATION AND SKILLS TAINING ORGANISATION(SESTO) 
    22. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    23. The Ed Agency Pty Ltd 
    24. THE SKILLS DEVELOPMENT CORPORATION PRIVATE PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.