SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Process payment at a Point of Sales (POS) 
SAQA US ID UNIT STANDARD TITLE
114894  Process payment at a Point of Sales (POS) 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who are responsible for processing payments. Persons credited with this standard function under general supervision and carry out established and familiar procedures in familiar environments.

These persons are able to accept payments for goods and services (product) purchased and provide customer service with the aim of increasing the organisation's profitability whilst minimising losses. This function also includes basic processing of readily available information. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner has completed the following areas of learning before attempting this unit standard:
  • Literacy and Numeracy at NQF Level 1 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Perform start and end of day functions at POS. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Security and administration procedures for POS floats are implemented at start and end of day. 

    ASSESSMENT CRITERION 2 
    Procedures for signing on/opening POS are initiated before accepting any customers. 

    ASSESSMENT CRITERION 3 
    Cash is sorted and packed at POS according to organisation's specifications. 

    ASSESSMENT CRITERION 4 
    All required stationery/equipment is checked and made available before starting to accept customers. 
    ASSESSMENT CRITERION RANGE 
    Equipment includes but is not limited to calculators, cash registers, computers.
     

    ASSESSMENT CRITERION 5 
    Security procedures are implemented when temporarily leaving POS unattended. 

    ASSESSMENT CRITERION 6 
    The work area, stationery and equipment meet the housekeeping standards. 

    SPECIFIC OUTCOME 2 
    Process payment at POS. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Various forms of payments are identified as generally accepted in the wholesale and retail sector. 

    ASSESSMENT CRITERION 2 
    Forms of payment are validated for authenticity and accepted in terms of the generally accepted security procedures and the organisation specific procedures. 

    ASSESSMENT CRITERION 3 
    Change is correctly calculated and given to the customer according to organisation procedures. 

    ASSESSMENT CRITERION 4 
    The customer's transaction is finalised according to organisation's specifications. 

    ASSESSMENT CRITERION 5 
    The organisation's requirements in terms of customer service are adhered to. 

    SPECIFIC OUTCOME 3 
    Minimise losses at a POS. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Shrinkage and losses are explained in relation to the profits of the organisation and its impact on employees. 

    ASSESSMENT CRITERION 2 
    Ways in which shrinkage and losses occur are explained in relation to the process of processing payment. 

    ASSESSMENT CRITERION 3 
    Ways to prevent shrinkage and losses are demonstrated while processing payment. 

    ASSESSMENT CRITERION 4 
    Authorisation levels are adhered to in terms of the acceptance of payments. 

    ASSESSMENT CRITERION 5 
    POS irregularities are actioned according to organisation procedures. 

    ASSESSMENT CRITERION 6 
    Refunds are handled according to organisation's procedures. 

    SPECIFIC OUTCOME 4 
    Replenish cash at a POS float. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Estimates of change requested are checked if they meet expected trading requirements. 

    ASSESSMENT CRITERION 2 
    Change is ordered according to procedures with records accurately completed. 

    ASSESSMENT CRITERION 3 
    Required change is added to the till drawer in time and in a secure manner. 

    SPECIFIC OUTCOME 5 
    Perform cash up. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All takings are recorded according to the organisation's procedures. 

    ASSESSMENT CRITERION 2 
    The takings are reconciled according to the organisation's procedures. 

    ASSESSMENT CRITERION 3 
    Variances between actual and expected takings are investigated and actioned according to the organisation's requirements and limits. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA.

    Internal Moderations will be performed by the Accredited Providers whilst the specific ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Procedures for recording payment
  • Organisational policies and procedures for refunds
  • Organisational procedures for start and end of day
  • Organisational procedures for cashing-up
  • Organisational procedures for payment authorisations
  • Policies and procedures for the acceptance of various forms of tenders
  • The terms shrinkage and losses
  • The effect of shrinkage and losses on profits and the shrinkage calculation
  • The effect of shrinkage and losses on employees
  • Causes of shrinkage and losses while processing payment
  • Ways to prevent shrinkage and losses
  • Generally accepted methods of payments in wholesake and retail
  • Various policies generally implemented in wholesale or retail in respect of returned goods 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems.

    Evident in Specfic Outcomes and Assessment Criteria:

    Minimise losses at a POS.
  • POS irregularities are actioned according to organisation procedures.

    Perform cash up.
  • Variances between actual and expected takings are investigated and actioned according to the organisation's requirements and limits. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team.

    Evident in Specfic Outcomes and Assessment Criteria:

    Minimise losses at a POS.
  • Refunds are handled according to organisation's procedures. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise oneself and ones activities.

    Evident in Specfic Outcomes and Assessment Criteria:

    Perform start and end of day functions at POS.
  • Security and administration procedures for POS floats are implemented at start and end of day.
  • Procedures for signing on/opening POS are initiated before accepting any customers.
  • Cash is sorted and packed at POS according to organisation's specifications.
  • All required stationery/equipment is checked and available before starting to accept customers.
  • Security procedures are implemented when temporarily leaving POS unattended.
  • The work area, stationery and equipment meet the housekeeping standards. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Evident in Specfic Outcomes and Assessment Criteria:

    Process payment at POS.
  • Various forms of payments are idenetified as generally accepted in the wholesale and retail sector.
  • Forms of payment are validated for authenticity and accepted in terms of the generally accepted security procedures and the organisation specific procedures.
  • Change is correctly calculated and given to the customer according to organisation procedures. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Evident in Specfic Outcomes and Assessment Criteria:

    Process payment at POS.
  • The customer's transaction is finalised according to organisation's specifications.
  • The organisation's requirements in terms of customer service are adhered to. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related system.

    Evident in Specfic Outcomes and Assessment Criteria:

    Minimise losses at a POS.
  • Shrinkage and losses are explained in relation to the profits of the organisation and its impact on employees. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48763   National Certificate: Retail Shop Floor Practices  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-05-02  Was W&RSETA until Last Date for Achievement 
    Elective  62709   National Certificate: Service Station Operations  Level 2  NQF Level 02  Reregistered  2018-06-30  W&RSETA 
    Elective  49280   National Certificate: Wholesale and Retail Distribution  Level 2  NQF Level 02  Reregistered  2018-06-30  W&RSETA 
    Elective  58206   National Certificate: Wholesale and Retail Operations  Level 2  NQF Level 02  Reregistered  2018-06-30  W&RSETA 
    Elective  49792   National Certificate: Retail Perishable Food  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2013/077851/07 South Africa (Pty) Ltd 
    2. AboutLearning 
    3. Aboutlearning Pty Ltd 
    4. Arrow Creek Investments (Pty) Ltd T/A Avisa Academy of Learning (PRETO 
    5. Avisa Academy of Learning(TP) 
    6. Award Media (Pty) Ltd T/A Award Training (PORT ELIZABETH) (TP) 
    7. Blitz Skills Developers 
    8. BPC HR Solutions 
    9. BPC HR Solutions (PRETORIA) (TP) 
    10. Centre For Business Education & Training 
    11. Contra-Lit Pty Ltd 
    12. Creative Thinking Trading 524 
    13. Eagle Greek Inverstment T/A Mollo consulting 
    14. Edcon Ltd 
    15. Esayidi FET College - Central Office 
    16. Golden Ratio TVET College (Pty) Ltd 
    17. GP Retail Operations (Pty) Ltd 
    18. Hibiscus Skills Training College (HILLCREST) (TP) 
    19. HPS ACADEMY (PTY) LTD 
    20. Imbalenhle Learning Academy 
    21. JESUA CONSULTANTS (Hartenbos) (WA) 
    22. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    23. Khangela Hygiene Services 
    24. Liza Gresse Consulting 
    25. LVZ Projects 
    26. Makwedeng Training 
    27. Marrian Ridge Computer Centre (Pty) Ltd 
    28. Masscash Pty Ltd 
    29. Masstores (Pty) Ltd 
    30. Mnambithi FET College - Central Office 
    31. Mthashana FET College - Nongoma Campus 
    32. New Clicks South Africa (Pty) Ltd 
    33. Open Learning Group (Pty) Ltd 
    34. Owl Business Training (Pty) Ltd 
    35. Passionate About People 
    36. Planet Waves 237 (Pty) Ltd T/A Occupational Learning Centre (OLC) (PRE 
    37. PRIMESERV CORPORATE SOLUTIONS (PTY) LTD T/A PRIMESERV HR SOLUTIONS 
    38. Protea Tyres (Nelspruit) (TP) 
    39. REATS Training Services 
    40. RPI Computer Training Academy 
    41. SIYAYA HYGIENE AND SKILLS INSTITUTE 
    42. SOUTHPRO SKILLS DEVELOPMENT 
    43. Spilamart cc T/A 1st Safety & Training (SABIE) (TP) 
    44. SSD Consultants 
    45. Sylman Training Consultants 
    46. The Ed Agency 
    47. THEKWINI FURTHER EDUCATION AND TRAINING INSTITUTION 
    48. Truworths Ltd 
    49. Ubuhle HR & Management Consultants 
    50. Vumbhoni Trading (Pty) Ltd 
    51. Woolworths Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.