SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitor, control and direct crowds at special events 
SAQA US ID UNIT STANDARD TITLE
11515  Monitor, control and direct crowds at special events 
ORIGINATOR
SGB Security 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2005-11-01  2007-08-16  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-08-16   2011-08-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
244335  Conduct security at an event  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit is to enable relevant personnel to competently assess venue sites, monitor, observe and control of crowd size and respond to behaviour and direction of spectators within the venue and its precincts.

Benefit for society of this unit standard is that the person who completes this will contribute to safety in society.

A person credited with this unit standard will be able to:
  • Inspect and provide security presence at a venue.
  • Monitor crowd size movement, stress, behaviour and safety
  • React to potential crowd problems/breaches of sporting etiquette
  • Direct crowds at special events.
  • Prepare to monitor and respond to unlawful or suspicious incidents 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following knowledge, skills, attitude and/or equivalent:
  • A knowledge, comprehension and application of language and mathematical skills at NQF level 03. 

  • UNIT STANDARD RANGE 
    This unit standard applies to persons competently inspecting venues, monitoring, observing, responding and controlling crowd of spectators within a venue and its precincts. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Inspect and provide security presence at a venue. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Precautionary crowd exit procedures anticipated on arrival by identifying entire stadium layout, including the number and location of exits, unlocking these as required and recording crowd exit details according to standard operating procedures. 

    ASSESSMENT CRITERION 2 
    2. Proper communication between venue operations centre, Police, emergency services and security personnel within the stadium and its precincts in place. 

    ASSESSMENT CRITERION 3 
    3. Public address and related spectator communication equipment is checked and working order confirmed. 

    ASSESSMENT CRITERION 4 
    4. Security of stadium indicated to crowd by taking up a security position which provides maximum exposure and minimum risk. 

    ASSESSMENT CRITERION 5 
    5. Current safety and security status of the stadium and crowd are communicated regularly and as required to the immediate supervisor and venue operation centre. 

    SPECIFIC OUTCOME 2 
    Monitor crowd size, movement, stress, behaviour and safety. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Maximum stadium capacity ascertained from standard operating procedures. 

    ASSESSMENT CRITERION 2 
    2. Maximum sector capacity within stadium ascertained from standard operating procedures. 

    ASSESSMENT CRITERION 3 
    3. Number of spectators constantly monitored to ensure set maximum limits not exceeded. 

    ASSESSMENT CRITERION 4 
    4. Unusual crowd patterns, behaviours and mood changes identified. 

    ASSESSMENT CRITERION 5 
    5. Identified problem spots immediately reported to venue operations centre or acted on as required in terms of standard operating procedures. 

    ASSESSMENT CRITERION 6 
    6. Stadium access controlled according to standard operating procedures. 

    ASSESSMENT CRITERION 7 
    7. Distress alarms responded to according to standard operating procedures. 

    ASSESSMENT CRITERION 8 
    8. Potential safety problems identified, notified to appropriate personnel venue operations centre and actioned as appropriate. 

    ASSESSMENT CRITERION 9 
    9. Need for back-up support recognised and acted upon immediately. 

    ASSESSMENT CRITERION 10 
    10. Force used, according to standard operating procedures, venue operations centre instructions and legal requirements, is no more than necessary to render the situation harmless. 

    SPECIFIC OUTCOME 3 
    React to potential crowd problems and or breaches of event etiquette. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Persons or situations that may cause a breach of safety or security and/or the event etiquette of the event discipline in progress at the venue are identified and appropriate action taken. 

    ASSESSMENT CRITERION 2 
    2. Potential problems identified and action taken according to standard operating procedures. 

    ASSESSMENT CRITERION 3 
    3. Persons behaving in a potentially disruptive manner are approached and advised of conditions of acceptable behaviour in an appropriate manner according to standard operating procedures. 

    ASSESSMENT CRITERION 4 
    4. All information relevant to and surrounding the incident recorded according to standard operating procedures. 

    SPECIFIC OUTCOME 4 
    Direct crowds at special events. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. People directed to correct location(s) as specified and according to identified crowd control measures. 

    ASSESSMENT CRITERION 2 
    2. People directed in a manner appropriate to the situation and according to standard operating procedures and legal requirements. 

    ASSESSMENT CRITERION 3 
    3. People directed in a manner, which minimizes risk of injury to crowd and self. 

    SPECIFIC OUTCOME 5 
    Prepare to monitor and respond to unlawful or suspicious incidents. 
    OUTCOME RANGE 
    Venues must include:
  • Stadium
  • Stadium sectors
  • Stadium precincts

    Equipment must include:
  • 2-way radio
  • Security aids, i.e. torch, handcuffs
  • Telephone
  • Mobile telephone
  • Public address systems
  • Megaphone
  • Hand signals
  • Camera
  • Firearms
  • CCTV
  • Any other electronic, digital and communication equipment

    Persons posing a potential threat to safe operation of stadium must include:
  • Intoxicated persons
  • Fanatical supporters
  • Persons under the influence of prohibited substances
  • Persons causing a public nuisance

    Indications of disruptive or potentially disruptive behaviour must include:
  • Noise build-up
  • Greater concentration of crowds in certain sectors
  • Crowds or individuals under the influence of alcohol/drugs
  • Individuals seated/loitering in an unsuitable location e.g. access/egress points

    Potential hazards must include:
  • Conflict between spectators
  • Conflict between security staff and spectators
  • Demonstrations
  • Excessive use of alcohol
  • Use of drugs
  • Failure to comply with direction/request from authorized person.
  • Noise, light, heat, limited space, fatigue, glass, furniture and fittings, stairways, smoke, fire, weapons, clothes, equipment, lack of facilities (e.g. toilets) structural collapse and utilities.
  • Discharge of firearm
  • Electrical blackout 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Assignment instructions are confirmed with venue operations centre. 

    ASSESSMENT CRITERION 2 
    2. Appropriate equipment to undertake assignment is selected and tested. 

    ASSESSMENT CRITERION 3 
    3. Individuals or groups behaving in a suspicious and/or unusual manner identified and monitored according to agreed operational procedures. 

    ASSESSMENT CRITERION 4 
    4. Suspicious incidents recorded using relevant and technological equipment. 

    ASSESSMENT CRITERION 5 
    5. The commission of a criminal offence or behaviour which constitutes an offence is identified. 

    ASSESSMENT CRITERION 6 
    6. Proof of commission of a criminal offence is obtained. 

    ASSESSMENT CRITERION 7 
    7. Level of appropriate response is identified in accordance with applicable laws pertaining to the surveillance operation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the POSLEC SETA ETQA/and any other body with whom a MOU was entered into.
    2. Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the POSLEC SETA ETQA/and any other body with whom a MOU was entered into by SAQA.
    3. Moderation of assessment will be overseen by the POSLEC ETQA according to the moderation guidelines in the relevant qualification and the POSLEC SETA ETQA/ and any other body with whom a MOU was entered into. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Refer to the Specific Outcomes and the Assessment Criteria contained in this unit standard and specifically:
  • A basic understanding of conflict resolution skills
  • A comprehensive understanding of the relevant legislation
  • A broad understanding of use of communications equipment and systems
  • A comprehensive understanding of distress alarms and action to be taken
  • Skills in the assessment and monitoring of crowd behaviour, size, safety and direction. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to persons or situations that may cause a breach of safety or security and/or the event etiquette of the event discipline in progress at the venue and take appropriate action. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an events security team, group, and organisation. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities so that all requirements are met when persons or situations that may cause a breach of safety or security and/or the event etiquette of the event discipline in progress at the venue are identified and appropriate action taken. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information related to the crowd size, movement, stress, behaviour and safety so that these are accurately interpreted into application performance standards. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate interpersonal skills when dealing with members of public. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems in that the level of appropriate response is identified in accordance with applicable laws pertaining to the surveillance operation. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 244335, which is "Conduct security at an event", Level 4, 5 credits.

    Supplementary Information:

    Specified Requirements

    Specified requirements include legal, legislative and specific operational requirements and are:

    Legal:
  • Applicable sections of the Private Security Industry Regulation Act 56 of 2001.
  • Applicable sections of the Firearms Control Act 60/2000.
  • Applicable sections of the Trespass act
  • Applicable sections of the Road Traffic act
  • Applicable sections of the Access to Public Premises act
  • Applicable sections of the Fencing act
  • Applicable sections of the Criminal Procedures Act 51 of 1977
  • Applicable legislation around municipal bylaws
  • Applicable sections of the Regulation of Gatherings Act
  • Applicable sections of the Dangerous Weapons Act
  • Applicable sections of specific Acts relevant to unique job/workplace environments:
  • Applicable sections of the Occupational Health and Safety Act.

    Context Specific:
  • Training provider user manuals
  • Specifications, agreements and policies and procedures

    Resources required for Assessment:
  • Safety equipment and protective uniform/clothes
  • Communications equipment.
  • Necessary administrative and stationary issue.
  • First aid/fire fighting equipment and relevant access/egress screening equipment.
  • Visitors/contractors, etc
  • Delivery/visitor vehicle.
  • Criterion referenced assessment instructions/tools.
  • A suitable venue: workplace (venue) and classroom. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49276   Further Education and Training Certificate (FETC): Trade Exhibitions  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  22491   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2006-11-16  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ITO FOCUS PHOLE 
    2. South African Reserve Bank 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.