SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Use electronic mail to send and receive messages 
SAQA US ID UNIT STANDARD TITLE
116945  Use electronic mail to send and receive messages 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career in the ICT industry.

People credited with this unit standard are able to:
  • Understand the concepts and terms of electronic messaging.
  • Create and send an E-mail message.
  • Receive and respond to e-mails.
  • Work with multiple E-mail messages.
  • Adjust settings to customise the view and preferences of the E-mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF Level 1.
  • Operate a personal computer system (ID 116932 - NQF Level 1).
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF Level 1). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand the concepts and terms of electronic messaging. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The structure of an email address is explained using an example. 

    ASSESSMENT CRITERION 2 
    Aspects of E-Mail Etiquette are described with examples. 
    ASSESSMENT CRITERION RANGE 
    Aspects: content, subject line, privacy, confidentiality, viruses.
     

    ASSESSMENT CRITERION 3 
    The benefits of using Email are explained within a specific context. 
    ASSESSMENT CRITERION RANGE 
    May include but is not limited to - speed, cost, time, time zones, portability.
     

    ASSESSMENT CRITERION 4 
    The limitations of using the Internet are explained with examples. 
    ASSESSMENT CRITERION RANGE 
    May include but is not limited to - viruses, security, inappropriate use of Email, attachments.
     

    SPECIFIC OUTCOME 2 
    Create and send an E-mail message. 
    OUTCOME RANGE 
    When creating new E-mails, the message header/subject line of the new E-mail must allow the E-mail to be easily identified in terms of its purpose and content. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The electronic mail application is opened in order to prepare for working with E-mail messages, and closed oncw finished working with E-mail messages. 

    ASSESSMENT CRITERION 2 
    The message is addressed to the required recipients. 
    ASSESSMENT CRITERION RANGE 
    Single and multiple recipients; addressee and CC.
     

    ASSESSMENT CRITERION 3 
    The message header (subject) is consistent with the message purpose, and target audience. 

    ASSESSMENT CRITERION 4 
    Message test is manipulated and checked for spelling mistakes prior to sending. 
    ASSESSMENT CRITERION RANGE 
    Manipulation include: copied, moved, deleted. Copy and move to be demonstrated within and Email message and between E-mail messages.
     

    ASSESSMENT CRITERION 5 
    A file is attached to the email message. 

    ASSESSMENT CRITERION 6 
    An attachment is deleted from an E-mail message. 

    ASSESSMENT CRITERION 7 
    A connection is established with an Internet Service Provider. 

    ASSESSMENT CRITERION 8 
    The E-mail is sent to and received by the intended recipients. 

    ASSESSMENT CRITERION 9 
    The electronic mail application program is closed. 

    SPECIFIC OUTCOME 3 
    Receive and respond to e-mails. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The senders of the incoming mail are identified. 

    ASSESSMENT CRITERION 2 
    The contents of incoming E-mails are displayed. 
    ASSESSMENT CRITERION RANGE 
    Message, attached files.
     

    ASSESSMENT CRITERION 3 
    Precautions are observed when receiving mail. 
    ASSESSMENT CRITERION RANGE 
    Includes but is not limited to - viruses, discussion lists, spam.
     

    ASSESSMENT CRITERION 4 
    Received E-mail messages are viewed in the inbox of the Email application. 

    ASSESSMENT CRITERION 5 
    Attached files are processed according to given specification. 
    ASSESSMENT CRITERION RANGE 
    Attachment processing may include any of the following: Saving, modifying, forwarding.
     

    ASSESSMENT CRITERION 6 
    Incoming mail is highlighted according to required specifications. 
    ASSESSMENT CRITERION RANGE 
    Specifications include but are not limited to:
  • Flagged for future follow-up, marked as read/unread.
     

  • ASSESSMENT CRITERION 7 
    Response to incoming mail is conducted according to given specifications. 
    ASSESSMENT CRITERION RANGE 
    Specification include but are not limited to:
  • Reply to sender, reply to all, forward; inclusive and exclusive of the original message.
     

  • SPECIFIC OUTCOME 4 
    Print an E-mail message. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An E-mail is printed to the default printer. 
    ASSESSMENT CRITERION RANGE 
    A whole E-mail, specific text within an E-mail message.
     

    SPECIFIC OUTCOME 5 
    Work with multiple E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A number of E-mail messages are opened for processing. 
    ASSESSMENT CRITERION RANGE 
    Minimum 3 E-mail messages.
     

    ASSESSMENT CRITERION 2 
    Control is switched between the open E-mail messages. 

    ASSESSMENT CRITERION 3 
    Text is manipulated between active E-mail messages. 
    ASSESSMENT CRITERION RANGE 
    Minimum of 2 active E-mail messages; type of manipulation: move, copy.
     

    ASSESSMENT CRITERION 4 
    Text is copied to an E-mail message from another source. 
    ASSESSMENT CRITERION RANGE 
    Any source other than an E-mail source can be included: Word processor, Web page.
     

    ASSESSMENT CRITERION 5 
    Text is deleted from an E-mail message. 

    ASSESSMENT CRITERION 6 
    An E-mail message is deleted. 
    ASSESSMENT CRITERION RANGE 
    Sent to an archive facility and deleted completely.
     

    SPECIFIC OUTCOME 6 
    Adjust settings to customise the view and preferences of the Email application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Toolbar menus are switched off and on according to use in current situation. 

    ASSESSMENT CRITERION 2 
    The current view headings are changed according to given requirements. 
    ASSESSMENT CRITERION RANGE 
    Additional columns are added or deleted from the current view.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour.
  • Performance of all elements complies with the laws of country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Assessor Notes:

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59326   National Certificate: International Trade  Level 2  NQF Level 02  Reregistered  2018-06-30  TETA 
    Core  74269   National Certificate: Occupational Health, Safety and Environment  Level 2  NQF Level 02  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  77063   National Certificate: Construction Health and Safety  Level 3  NQF Level 03  Reregistered  2018-06-30  CETA 
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2018-06-30  SERVICES 
    Elective  59099   National Certificate: Agricultural Equipment Service and Repair  Level 2  NQF Level 02  Reregistered  2018-06-30  AgriSETA 
    Elective  50307   National Certificate: Bread and Flour Confectionery Baking  Level 2  NQF Level 02  Reregistered  2018-06-30  FOODBEV 
    Elective  65750   National Certificate: Hairdressing  Level 2  NQF Level 02  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  65749   National Certificate: Hairdressing  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63189   National Certificate: Medical Laboratory Assistance  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   
    Elective  72049   National Certificate: Pharmacist Assistance  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2Inspire skills Training 
    2. Abetech 
    3. Abongile Computer Co-operative Limited 
    4. Academy of Guilds ''design in the making'' 
    5. AccTech Systems (PTY)LTD t/a ATS 
    6. Acts Bridges Community Development Programme 
    7. Added Advantage Academy (Durban) 
    8. Agattu Trading 273 (Pty) Ltd 
    9. Anchor Yeast Baking School (Pty) Ltd 
    10. Anderson College (Pty) Ltd 
    11. Angie Technologies 
    12. ANGLOGOLD ASHANTI LTD (V/R) 
    13. Ankalite (Pty) Limited 
    14. Artshub Institute (Pty) Ltd 
    15. AUM IT Solutions 
    16. Awona Technologies cc 
    17. Azanian Training Institute (Pty) Ltd 
    18. Basfour 2730 (Pty) Ltd 
    19. Believers Care Society 
    20. Beth Horner & Associates 
    21. Blazing Moon Corporate Training (Pty) Ltd 
    22. Blue Bridge Training and Consulting (Pty) Ltd 
    23. Bokamoso Competence (Pty) Ltd 
    24. Bonalesedi Computer Training 
    25. Broad Spectrum Training Div 
    26. Broadband College of Technology 
    27. Bulamahlo Telecentre 
    28. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    29. Calandra Trading 523(PTY) 
    30. Calicom Trading 215 (Pty) Ltd 
    31. Careers IT (Pty) Ltd 
    32. Change The World Trust 
    33. Clean Heat Academy 
    34. Clisa 79 CC 
    35. College of Cape Town - City Campus 
    36. Columbus Technologies Pty Ltd 
    37. Come Again Printing Services cc 
    38. Community Education Computer Society 
    39. Community Shakers Cc 
    40. CompEd IT Training 
    41. Competence computer and business management 
    42. Compus training institution 
    43. Compuscan Academy 
    44. Computers 4 Kids 
    45. Creative Minds Worcester 
    46. CTU Training Solutions 
    47. Cyberfox 
    48. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    49. Delight Computer Training 
    50. DESTO (PTY) LTD 
    51. Diepsloot Youth Projects 
    52. DVG Property (Pty)Ltd 
    53. Eagle High IT Training 
    54. Eastern Cape Academy of Technology 
    55. Edu-Fix Training Institute (Pty) Ltd 
    56. Egoli Commercial College 
    57. Ekasi IT Solutions CC 
    58. Ekurhuleni Computer College 
    59. EOH Abantu (Pty) Ltd 
    60. Falcon Business Institute (Pty) Ltd 
    61. Far North Youth Development Initiative 
    62. Far-Ahead Computer Training Centre Cc 
    63. FirstRand Bank 
    64. Forek Institute of Technology (Pty) Ltd 
    65. Futurekids SA (Fochville) 
    66. Futurevista cc 
    67. Gabasega Consulting and Training Centre 
    68. Gateway Academy and Training College (Pty) Ltd 
    69. GDE Science Education Centre 
    70. Gemini Moon Trading 6 cc 
    71. Germiston Business College (Pty) Ltd 
    72. Giga Skills Training 
    73. Gijima Holdings (Pty) Ltd 
    74. Giyatu Computers 
    75. Global Maritime Legal Solutions (Pty) Ltd 
    76. Golden Step Campus (Pty) Ltd. 
    77. Green World Training College cc 
    78. Greenford Trading 20cc 
    79. Hazyview Computer College 
    80. HIDOBYTE CC 
    81. Hlanganani ICT (Pty) Ltd 
    82. I.C.E Computer College 
    83. iLearn Training PTY LTD 
    84. Imvana Training College 
    85. In Excess Trading 22 T/A ATTI Polokwane 
    86. Indub Trading c.c. 
    87. Infinity Deals CC 
    88. Information Technology Resource Centre 
    89. Institute for Quality cc 
    90. Integrated Educational Technology Support Cc 
    91. INTEGRATED TRAINING SOLUTIONS 
    92. IQRA Computer Institute of Excellence 
    93. iSolve Business Solutions (Pty) Ltd 
    94. IT SA Computer Services Solutions (Pty) Ltd 
    95. IT Solution on the Moving Edge CC 
    96. Ithemba Lentsha Skills Development Institute (Pty) Ltd 
    97. Itireleng Computer 
    98. Johannesburg Polytechnical (Pty) Ltd 
    99. Jonda Learnership Academy 
    100. K & T Computer College 
    101. Kanana Development Centre 
    102. Keybase Training Solutions Cc 
    103. Keybase Training Solutions Pretoria 
    104. Kezla Investments 
    105. Kgotlelelang Computer Lab Centre 
    106. Khuphulanani Training Institute (Pty) Ltd 
    107. Konani Training and Development Institute 
    108. Kondi Computer Training 
    109. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    110. KZN Computer Training Centre 
    111. Landovista 
    112. Lephalale Core Skills Academy (Pty) Ltd 
    113. Leseding Computer Systems (Pty) Ltd 
    114. LGIT Smart Solutions 
    115. Li Hills Training College (Pty) Ltd 
    116. Limco Consulting and management (Pty) Ltd 
    117. Limpopo Computer College Bk 
    118. Limptech Computer Training Centre 
    119. Loxtion Server CC 
    120. M-cot Corporate Training 
    121. Madzahisi College 
    122. Magnitude College of education 
    123. Makhophila Business Enterprise 
    124. Malope IT Solutions 
    125. Mamelodi Digital Centre cc 
    126. Masana Brainstorm 
    127. Mash Computer Training 
    128. Mason Call Centre Solutions CC 
    129. Mass Computer Training And Printers 
    130. Masungulo Electronics and IT Solutions 
    131. MEGRO LEARNING LOWVELD 
    132. Mendi Consulting Services (Pty) Ltd 
    133. Mini Academy (Pty) Ltd 
    134. MODIKWA PLATINUM MINE 
    135. Modise Computer College 
    136. Mokk Consultants Cc 
    137. MOOLMAN BROS CONST CO PTY 
    138. Mosadikago Trading Cc 
    139. Mpande Technologies cc 
    140. Mpisholo Training Solutions 
    141. Mthonyama Technologies cc 
    142. MURRAY & ROBERTS CEMENTATION PTY LTD 
    143. Muzekhaya Community Development Centre 
    144. National Computer College Carletonville 
    145. NCM Computer and Business Academy 
    146. Ndabezitha Life Skills Training Institute 
    147. Nebsol IT Solutions 
    148. Neftin Computers & Electronics 
    149. NET2G Technologies (Pty) Ltd t/a EduCampus 
    150. NetCampus (Pty) Ltd. 
    151. New Arizona Communications & Training 
    152. New Life Computer College 
    153. Nextgen Training Solutions (Pty) Ltd 
    154. Nicoflora Computers & PC Engineering (Pty) Ltd 
    155. Ocule IT cc 
    156. Overcomers Training College (Pty) Ltd 
    157. P and R Development and Training (Pty) Ltd 
    158. Peak Training Hazyview 
    159. Perfect Graphic Art & Design 
    160. Phokophela Investment Holdings (Pty) Ltd 
    161. Pillays Computer and Careers 
    162. Presentation Software Training 
    163. Prestige Business College 
    164. PROCOMPUTRAIN COLLEGE 
    165. Progressive College of Technology (Pty) Ltd 
    166. Prophesy Training College (Pty) Ltd 
    167. Quantum Career Development (PTY) LTD 
    168. Ramoeletsi Holdings and Communication Centre (Pty) Ltd 
    169. Regent-Computer 
    170. Richfield Graduate Institute of Technology Pty Ltd 
    171. Ropzide Training Centre 
    172. SA Maritime School and Transport College 
    173. Sankin Computer Training CC 
    174. Security and Property Services Cc 
    175. Shuma Computer Training Centre 
    176. SILVER SOLUTION CC 1360 
    177. Silver Solutions 940 
    178. Simlau Biztec Academy 
    179. Sivile Housing Association RSA 
    180. Siyabonga Multi - Purpose Centre 
    181. Siyafunda Community Technology Centre 
    182. Skills House (Pty) Ltd 
    183. Software Support And Training 
    184. Sovereign Skills Development Institute (Pty) 
    185. Speccon (Pty) Ltd 
    186. St Austins College (Pty) Ltd 
    187. Star Light Consulting 
    188. Striving Mind Trading 779 
    189. Success Christian Training Centre 
    190. Technology Corporate Management (Pty) Ltd 
    191. Terry Computer Services 
    192. Tfutfukani Technology Training Centre 
    193. Thalita Koume Directions (Pty) Ltd 
    194. The Fresh Foods Academy (Pty) Ltd 
    195. The Orbital ICT Centre Cc 
    196. Titan Trade Technologies (Pty) Ltd 
    197. Tshedza Training Technologies (Pty) Ltd 
    198. TSS MANAGED SERVICES (PTY) LTD 
    199. Virtual Afrika Business Solutions cc 
    200. Vox Telecom 
    201. Vukani Solutions 
    202. Vuthlari Marketing Consulting 
    203. Whispers ETD Consulting 
    204. Work Skills Resources 
    205. WW.IT-IQ Training & Solutions 
    206. Xantium Trading 304 
    207. Xtensive ICT Academy (Pty) Ltd 
    208. Xylo Trading 12 (Pty) Ltd 
    209. Zinjiva Trading 
    210. ZJ Africa Learn (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.