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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Facilitate meetings to deal with conflict situations 
SAQA US ID UNIT STANDARD TITLE
117854  Facilitate meetings to deal with conflict situations 
ORIGINATOR
SGB Democracy, Human Rights, Peace and Elections 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies Public Policy, Politics and Democratic Citizenship 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who facilitate meetings in which conflicts are addressed. A learner credited with this standard will be capable of:
  • Preparing for meetings,
  • Conducting meetings,
  • Recording and reporting meeting outcomes,
  • Evaluating meetings. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners starting to learn towards this unit standard are proficient in Language, Literacy and Communication, including intrapersonal and interpersonal skills, at NQF level 4. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare for meetings. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All background information relevant to the meeting is collated and made available, and all pertinent issues are identified that could have a bearing on the meeting and the meeting outcome. 

    ASSESSMENT CRITERION 2 
    People with an established interest in the meeting are identified and the nature of their contribution is outlined in terms of their potential role. 
    ASSESSMENT CRITERION RANGE 
    Key issues include encouraging and getting parties to commit themselves to participate, dealing with conflicts of interest, interpersonal skills, relationship with parties, impartiality and/or chairing skills.
     

    ASSESSMENT CRITERION 3 
    Administrative tasks are identified and attended to in a manner that ensures effective meetings. 
    ASSESSMENT CRITERION RANGE 
    Administrative tasks include but are not limited to sending notice of meeting, drafting agenda, organising appropriate venue, date, time, documents and facilities.
     

    ASSESSMENT CRITERION 4 
    Strategies dealing with the conflict situation are identified and explained with examples. 

    ASSESSMENT CRITERION 5 
    The role of chairperson is carefully considered and explained in relation to key issues and the meeting at hand. 

    SPECIFIC OUTCOME 2 
    Conduct meetings. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The nature, purpose and values of the meeting are established, and general objectives are developed in relation to the purpose. 
    ASSESSMENT CRITERION RANGE 
    The nature, purpose, values and objectives are agreed to by relevant stakeholders where necessary. Confirmed to be within the scope, terms of reference and relevant authority of the facilitator/chair.
     

    ASSESSMENT CRITERION 2 
    Meetings are initiated according to agreed policy and procedure and its purpose is explained clearly. 
    ASSESSMENT CRITERION RANGE 
    Initiation refers to welcoming; introductions, agreeing upon language issues; housekeeping issues; confirming agenda and settling minuting and confidentiality issues.
     

    ASSESSMENT CRITERION 3 
    Meeting rules are applied according to best practice. 
    ASSESSMENT CRITERION RANGE 
    Meeting rules include timekeeping, quorum, speaking order and voting procedures, if appropriate.
     

    ASSESSMENT CRITERION 4 
    Meetings are conducted using effective communication and interpersonal skills. 
    ASSESSMENT CRITERION RANGE 
    Includes suitable respect, empathy, authenticity, integrity and openness, as well as due recognition of emotions, social context, culture, race and gender issues and power and other relationships, and context specific professional values and ethics. Communication skills include active listening, persuasion, questioning, attending, non-verbal communication and paraphrasing.
     

    ASSESSMENT CRITERION 5 
    Meetings are conducted in a manner that facilitates constructive exchange of information between parties and stakeholders. 
    ASSESSMENT CRITERION RANGE 
    Facilitation includes summarising, rephrasing, clarifying, probing, reality testing, consensus-seeking, analysing group dynamics, analysing problems, generating options and problem-solving.
     

    ASSESSMENT CRITERION 6 
    Media and technology are utilised where appropriate and in way that promotes the purpose of the meeting. 

    ASSESSMENT CRITERION 7 
    Meetings are concluded according to agreed procedure and evaluated in terms of meeting the purpose and outcomes of the meeting. 

    SPECIFIC OUTCOME 3 
    Record and report meeting outcomes. 
    OUTCOME RANGE 
    Recording and reporting may not be appropriate for some types of meetings, but learners need to demonstrate the ability to do so where appropriate. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Records of meeting decisions and outcomes are evaluated and validated as accurate, relevant and complete. 

    ASSESSMENT CRITERION 2 
    Records are kept, produced and distributed in accordance with agreed procedures. 

    ASSESSMENT CRITERION 3 
    Meeting outcomes and implications are recorded and communicated in accordance with the authority and responsibilities of the chair. 

    SPECIFIC OUTCOME 4 
    Evaluate meetings. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The process of arranging and conducting the meeting is evaluated and described in terms of strengths and weaknesses. 

    ASSESSMENT CRITERION 2 
    Recommendations for future meetings are described and address perceived weaknesses, which will contribute to the continuous improvement of arranging and conducting meetings dealing with conflict. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures.
  • Registered assessors must have a qualification in Conflict at NQF level 6 or higher or equivalent.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Meeting rules and procedures. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems that emerge in the meeting by displaying responsible decision making. 

    UNIT STANDARD CCFO WORKING 
    Working effectively as team member is achieved through meeting participation. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself in preparation for and during a meeting. 

    UNIT STANDARD CCFO COLLECTING 
    Collect and organise information in preparation of a meeting. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively through using visual and oral communication. 

    UNIT STANDARD CCFO SCIENCE 
    Use technology effectively in the recording and reporting of meeting outcomes. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Be culturally and esthetic sensitivities ac cross a range of social context when chairing a meeting. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49257   National Certificate: Conflict Management and Transformation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Core  50265   National Certificate: Family Law Practice  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Core  58625   National Certificate: Occupational Safety  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SABPP 
    Fundamental  60072   National Diploma: Inspection and Assessment (Non-Metallics)  Level 5  NQF Level 05  Reregistered  2023-06-30  MERSETA 
    Elective  66389   Higher Certificate: Diagnostic and Procedural Coding  Level 5  NQF Level 05  Reregistered  2023-06-30  HW SETA 
    Elective  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  LG SETA 
    Elective  66869   National Certificate: Home Affairs Services  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57427   National Certificate: Youth Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Elective  79808   National Diploma: Occupational Safety  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Avenida (Pty) Ltd 
    2. Icando 
    3. JUSTICE COLLEGE 
    4. Nyankwavi Investment CC. 
    5. Splendid Marketing and Communication cc 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.