SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide victim support 
SAQA US ID UNIT STANDARD TITLE
117886  Provide victim support 
ORIGINATOR
SGB Victim Empowerment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies People/Human-Centred Development 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is to equip learners with knowledge and skills to provide Victim Support to victims/survivors of crime and violence to enable them to deal with the immediate consequences of victimisation.

Learners include Victim Empowerment service providers working in Government, the corporate sector, Non-Governmental Organisations, Community-Based Organisations and the Faith-Based Organisations who are employed on a full time basis or volunteer their services.

Learners accredited with this Unit Standard will be capable of:
  • Describing the roles and responsibilities of a Victim Support worker/service provider
  • Providing basic emotional support to victims of crime and violence
  • Providing practical support to victims of crime and violence
  • Providing information to victims of crime and violence
  • Referring victims to other service providers 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF level 1 or equivalent.
  • Mathematical literacy at NQF level 1 or equivalent. 

  • UNIT STANDARD RANGE 
    A traumatic event is defined as an event outside the normal range of human experience, which is characterized by intense feelings of fear, helplessness and horror. Examples of traumatic events include, but are not limited to loss or trauma resulting from exposure to crime, violence, human rights abuses, terrorism, motor vehicle accidents, AIDS, terminal illness and natural disasters

    Different types and levels of services required by victims are determined by the severity of the incident, the degree of distress /severity of symptoms following exposure to a traumatic incident, access to appropriate support systems and the needs expressed by victims them selves.

    Relevant services include for example education and awareness, advocacy, medico-legal services, court support, court preparation, legal advice, victim support (i.e. emotional support, practical assistance and information, trauma counseling, psychotherapy and in and out patient care.) 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe the roles and responsibilities of a Victim Support worker/service provider. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Victim Support is defined according to National Crime Prevention Strategy (NCPS). 

    ASSESSMENT CRITERION 2 
    Victims' needs following victimization are identified based on practice of workplaces/institutions/organisations providing Victim support. 

    ASSESSMENT CRITERION 3 
    The purpose and principles of Victim Support is described with examples. 

    ASSESSMENT CRITERION 4 
    Functions and limits of the Victim Support worker/service providers are explained, as accepted in the Victim Empowerment sector in South Africa. 

    ASSESSMENT CRITERION 5 
    Roles and responsibilities of other stake-holders/service providers in the Victim Empowerment sector are identified with reference to the National Integrated Victim Empowerment Policy and South African Victims' Charter. 
    ASSESSMENT CRITERION RANGE 
    Range of victims include, but are not limited to: victims of crime, violence & human rights abuses, war & political violence, including torture, refugees, political prisoners, ex-combatants, motor vehicle accidents and natural & man made disasters, etc.
     

    SPECIFIC OUTCOME 2 
    Apply communication/interpersonal skills in supporting victims. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Personal qualities and skills required of a Victim Support service provider are identified and described as prescribed in the Victim Empowerment Sector. 
    ASSESSMENT CRITERION RANGE 
    Range of qualities and skills include, but are not limited to: empathy, reliability, integrity, non-judgmental attitude, communication skills, interpersonal skills such as listening skills, questioning, verbal and non-verbal communication, etc.
     

    ASSESSMENT CRITERION 2 
    The difference between Victim Support, counselling, trauma counselling and psychotherapy is described using appropriate examples. 

    ASSESSMENT CRITERION 3 
    Communication skills used in providing Victim Support are described according to workplace / institutional / organisational best practices and procedures. 

    ASSESSMENT CRITERION 4 
    Communication skills that convey empathy and an understanding of the feelings and emotions of the victim are demonstrated using role plays/simulations. 

    SPECIFIC OUTCOME 3 
    Understand and explain basic emotional support to victims of crime and violence. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Trauma, stress and crisis are defined and the differences between these concepts are explained with specific examples. 

    ASSESSMENT CRITERION 2 
    Phases of trauma are described according to specific events. 

    ASSESSMENT CRITERION 3 
    Signs and symptoms of Post Traumatic Stress Response (PTSR) and Post Traumatic Stress Disorder (PTSD) are identified and described according to specific cases. 

    ASSESSMENT CRITERION 4 
    The different levels of service provision after exposure to traumatic events is described according to the South African Institute for Traumatic Stress. 

    ASSESSMENT CRITERION 5 
    The various components of emotional support are provided according to Victim Empowerment organisational policy and traumatised victims are referred for follow up trauma counselling. 

    ASSESSMENT CRITERION 6 
    A report on the session is compiled as per Victim Empowerment organisational policy and procedures. 

    SPECIFIC OUTCOME 4 
    Provide information and practical support to victims of crime. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information and practical needs following victimisation are identified and described according to Victim Empowerment workplace/institution/organisation practices and procedures. 

    ASSESSMENT CRITERION 2 
    The victim is consulted to identify required practical assistance that is provided according to organisational policy and procedures. 

    ASSESSMENT CRITERION 3 
    Support systems are identified and accessed to solve practical problems resulting from the Incident. 

    ASSESSMENT CRITERION 4 
    An evaluation of the process is completed to ensure that victims have received the appropriate assistance. 

    SPECIFIC OUTCOME 5 
    Refer victims to other service providers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate resources and services required by the victim are identified and described with relevant examples. 

    ASSESSMENT CRITERION 2 
    Referral procedures to access these services are described according to current practice. 

    ASSESSMENT CRITERION 3 
    Victims are referred to relevant service providers to meet their needs as per Victim Empowerment workplace procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this Unit Standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant ETQA.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in this Unit Standard as well as the integrated competence described in the Exit Level Outcome of the Qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge component of this Unit Standard is derived from the relevant sections of the following:
  • South African Victims' Charter
  • National Crime Prevention Strategy (NCPS).
  • South African Institute for Traumatic Stress Model for Service Level Provision -Victim Empowerment.
  • United Nations Declaration on the basic Rights of Victims of Crime and Abuse of Power 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems associated with Victim Support using responsible decision-making and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation and community on a daily basis to effectively provide victim support. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively to cope with the stress, burnout and vicarious trauma of providing victim support. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate modes of oral and/or written persuasion in dealing with victims and role-players in the field. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving for victims exist in a variety of contexts. 

    UNIT STANDARD ASSESSOR CRITERIA 
  • Assessors must be registered as assessors with a relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessors must be in possession of a Qualification in Victim Empowerment or a related sub-field of Human and Social Studies at least at NQF level 3. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49279   National Certificate: Victim Empowerment and Support  Level 2  NQF Level 02  Reregistered  2023-06-30  HW SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.