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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Certificate: Victim Empowerment and Support 
SAQA QUAL ID QUALIFICATION TITLE
49279  National Certificate: Victim Empowerment and Support 
ORIGINATOR
SGB Victim Empowerment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
HW SETA - Health and Welfare Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 07 - Human and Social Studies  People/Human-Centred Development 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  120  Level 2  NQF Level 02  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This is an entry-level Qualification within a career pathway for Victim Empowerment to NQF level 4. The qualifying learner will apply an understanding of the Victim Empowerment sector to empower him/herself and the community. The acquisition of the related skills in Human and Social Studies will increase the pool of competent entry-level human resources for the sector. The core knowledge, skills and attitudes of this Qualification for the Victim Empowerment workplace is aimed at both social and economic benefits for the learner.

The learner assessed as competent against this Qualification will be able to:
  • Communicate in a variety of ways to achieve personal and organisational objectives
  • Use mathematics and mathematical thinking to solve every day problems for him/herself, organisation and victims in the community
  • Use Victim Empowerment knowledge, skills and attitudes to provide support services to victims of crime, violence and human rights abuses
  • Provide support to various categories of victims in relation to Victim Empowerment
  • Use workplace knowledge, skills and attitudes to deliver Victim Empowerment Services


    Rationale

    Victims in South Africa are numerous and widespread across all regions and communities. This Unit Standards-Based Qualification should enable learners in affected communities to understand issues faced by victims, to provide victim support, to identify resources and services available in the community and to utilise these appropriately.

    One of the key challenges in victim empowerment in South Africa is to develop a set of minimum standards and standardised training for service providers. Service providers include government departments, Non-Governmental Organisations (NGOS), Faith-Based Organisations (FBOs) and Community-Based Organisations (CBOs) that provide direct services to victims and perpetrators of crime, victims of violence, victims of torture, etc.

    Training in the Victim Empowerment Sector is provided under the generic title of Victim Empowerment, but includes various components such as education and awareness, advocacy, medico-legal services, court support, court preparation, legal advice, victim support (i.e. emotional support, practical assistance and information), trauma counselling, psychological support, in-patient care, etc)

    Training is therefore personalised according to trainees' profiles (professional background, literacy level, etc.) Trainees are as diverse as police officials, nurses (forensic, psychiatric, primary health care), volunteers, lay counsellors, etc. In all cases, generic and specific training "modules" are offered.

    Many areas of peri-urban and rural South Africa cannot be reached by mental health professionals such as psychologists, social workers, etc. As a result of the scarcity of this kind of worker in these areas, Victim Empowerment services in communities are primarily volunteer driven, with volunteers working under the auspices of recognised mental health professionals, NGOs, CBOs and FBOs established to meet specific community needs.

    The key role of Victim Empowerment service providers is to improve the quality of life of community members by providing improved access to and delivery of Victim Empowerment services at local level within the context of an inter-sectoral environment.

    Access to formal education/Qualifications is limited, with current access only through formal social work and psychology degrees. Many people working in community projects, NGOs, CBOs, FBOs have been providing essential services in their community without formal training or Qualifications. Despite considerable experience and insight without an entry-level Qualification, they are unable to gain entry into the field of Victim Empowerment and to access career paths in Victim Empowerment and related sub-fields.

    This Qualification in Victim Empowerment was therefore designed to provide a much-needed entry-level Qualification for victim empowerment practitioners and volunteers. This will enable learners already working in the field to receive recognition and to have access to formally developed career paths similar to Victim Support in United Kingdom with an established sector with a range of career opportunities for practitioners. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It would be desirable for learners wishing to access this Qualification to be competent at:
  • Language and Communication at NQF level 1
  • Mathematical Literacy at NQF level 1


    Recognition of Prior Learning

    This Qualification and all the fundamental, core and elective Unit Standards associated with it as described in the rules of combination can be achieved by any learner through the recognition of prior learning, which includes learning outcomes achieved through formal, informal and non-formal learning and work experience. The exit-level outcomes and the related Unit Standards may also be achieved through the recognition of prior learning. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The qualifying learner will achieve this Qualification by complying with the following rules of combination for the accumulation of credits:
  • All fundamental Unit Standards: 36 credits
  • All core Unit Standards: 56 credits
  • Elective Unit Standards: 28 min credits
  • Total Credits: 120 min

    Exit level outcomes Credits
  • 1 - 20 credits
  • 2 - 16 credits
  • 3 - 22 credits
  • 4 - 34 credits
  • 5 - 28 min credits
  • Total Credits: 120 min 

  • EXIT LEVEL OUTCOMES 
    Exil Level Outcomes

    1. Communicate in a variety of ways to achieve personal and organisational objectives.
    2. Use mathematics and mathematical thinking to solve every day problems for him/herself, the organisation and victims in the community.
    3. Use Victim Empowerment knowledge, skills and attitudes to provide support services to victims of crime, violence and human rights abuses
    4. Provide support to various categories of victims in relation to Victim Empowerment
    5. Use workplace knowledge, skills and attitudes to deliver Victim Empowerment Services 

    ASSOCIATED ASSESSMENT CRITERIA 
    Assessment Criteria for Exit Level Outcomes

    1.
  • Oral communication is maintained and adapted to meet victims needs and expectations.
  • Texts are interpreted and responded to in writing in a range of contexts in Victim Empowerment.
  • Language and communication are used to interpret and respond to texts in occupational learning programmes.

    2.
  • Statistics, probability and probability models are used to solve a range of contextual problems.
  • Mathematical number systems, shape and motion analysis are used to solve a range of life related problems.
  • Mathematics is used to investigate and monitor the financial aspects of personal and community life.

    3.
  • An understanding of Victim Empowerment in relation to the South African Constitution and the Criminal Justice Process is demonstrated in relation to different contexts.
  • An understanding of voluntarism and ethical processes and procedures is demonstrated in the Victim Empowerment context.
  • An understanding of HIV/Aids and its implications is demonstrated in relation to its effects on individuals, communities and society.

    4.
  • Support and develop communities as a member of a team in the Victim Empowerment context.
  • Support a range of victims as a volunteer or employee of a Victim Empowerment Institution/workplace/organisation. (Range of victims include, but are not limited to those related to the following: Human Rights abuses, hate crimes, disasters, motor vehicle accidents, violence and victimisation of children and youth, gender violence etc)
  • Stress and techniques to manage it is indicated in the context of Victim Empowerment.

    5.
  • A personal computer system is operated and basic research is done in a Victim Empowerment institution/workplace/organisation.
  • Group work is facilitated and leadership displayed in serving a range of victims and people with special needs.
  • Workplace hazards and risks are addressed and preventive measures to reduce the impact of accidents/disasters are explained with examples.
  • Basic first aid is performed in serving victims and people with special needs.


    Unit Standards for Exit Level Outcomes

    1.
  • 8962 - Maintain and adapt oral communication (5 credits)
  • 8963 - Access information from texts (5 credits)
  • 8964 - Write for a defined context (5 credits)
  • 8967 - Use language and communication in occupational learning programmes (5 credits)
  • Total: 20 credits

    2.
  • 9009 - Apply basic knowledge of statistics and probability in order to investigate life related problems (3 credits)
  • 9007 - Work with a range of patterns and functions and solve problems (5 credits)
  • 9008 - Identify, describe, compare, classify and explore shape and motion in 2- and 3-dimensional shapes in different contexts (3 credits)
  • 7480 - Demonstrate understanding of rational and irrational numbers and number systems (3 credits)
  • 7469 - Describe, represent and informally analyse shape and motion in 2-dimentional and 3-dimentional space (2 credits)
  • Total: 16 credits

    3.
  • 117889 - Demonstrate an understanding of Victim Empowerment (6 credits)
  • 117888 - Demonstrate an understanding Victim Empowerment in the Criminal Justice process (4 credits)
  • Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution (2 credits)
  • 117881 - Demonstrate an understanding of volunteerism (3 credits)
  • 117890 - Understand and apply ethical procedures and practices in Victim Empowerment (3 credits)
  • 8494 - Demonstrate an understanding of HIV/Aids and its implications (4 credits)
  • Total: 22 credits

    4.
  • 117886 - Provide Victim Support (9 credits)
  • 117885 - Develop and support communities in Victim Empowerment (5 credits)
  • 117882 - Support victims of Human Rights abuses, hate crimes, disasters and motor vehicle accidents (5 credits)
  • 117883 - Demonstrate an understanding of violence and victimisation affecting children and youth (5 credits)
  • 117884 - Demonstrate an understanding of gender violence (4 credits)
  • 114939 - Identify causes of stress in own life and indicate techniques to manage it (2 credits)
  • 8420 - Operate in a team (4 credits)
  • Total: 34 credits

    5.
  • 7547 - Operate a personal computer system (6 credits)
  • 8418 - Do basic research (4 credits)
  • 12483 - Perform basic first aid (4 credits)
  • 8421 - Work with people who have special needs (4 credits)
  • 114950 - Apply ways of leading in different situations (3 credits)
  • 110050 - Facilitate group work in development practice (12 credits)
  • 115101 - Address workplace hazards and risks (4 credits)
  • 9825 - Explain preventive measures to reduce the potential impact of disasters (5 credits)
  • Minimum credits: 28 min


    Integrated Assessment

    Integrated assessment at the level of Qualification provides an opportunity for learners to show that they are able to integrate concepts, ideas and actions across Unit Standards to achieve competence that is grounded and coherent in relation to the purpose of the Qualification. Integrated assessment should show how already demonstrated competence in individual areas can be linked and applied for the achievement of a holistic outcome as described in the exit level outcomes.

    Integrated assessment must judge the quality of the observable performance, and also the quality of the thinking that lies behind it. Assessment tools must encourage learners to give an account of the thinking and decision-making that underpin their demonstrated performance. Some assessment practices will demand practical evidence while others may be more theoretical, depending on the type of outcomes to be assessed. The ratio between action and interpretation is not fixed, but varies according to the demands of the particular exit level outcome of the Qualification.

    While the generic component (communication, mathematical literacy, supporting skills for victim empowerment) of this Qualification at NQF Level 2 can be assessed through occupational contexts and activities relating to Victim Empowerment, care must be taken in both the learning programme and the assessment to ensure that these foundational skills are portable. The primary aim of this Qualification is to ensure that learners have a sound base of general education to prepare them for further learning, whatever career path they may choose. Learners must be able to transfer generic skills across a number of different contexts, and apply them within a number of learning areas.

    A broad range of task-orientated and theoretical assessment tools may be used, with the distinction between practical knowledge and disciplinary knowledge maintained so that each takes its rightful place. 

  • INTERNATIONAL COMPARABILITY 
    This National Certificate: Victim Empowerment and Support at NQF level 2, although for a South African context, has been compared with Qualifications from these countries:
  • Australia
  • New Zealand
  • United Kingdom

    The Qualification that compares most directly is a National Vocational Certificate in the United Kingdom. This Qualification is compared in terms of the outcomes and assessment criteria, degree of difficulty, and notional learning time with:
  • Level 3 NVQ in Community Justice: Work with victims, Survivors and Witnesses

    The following learning unit titles indicate that the outcomes of this Qualification compare closely.
  • Evaluate and process referrals to provide services to Victims, Survivors and Witnesses
  • Enable people to support Victims, Survivors and Witnesses
  • Contribute to developing awareness and community action in relation to crime
  • Provide and obtain information at courts and formal hearings
  • Contribute to the protection of individuals and children from abuse

    The South African context indicates the need for an entry level 2 Qualification in Victim Empowerment, however in the United Kingdom a level 3 Qualification serves this purpose.

    Based on research and consultation with various stake holders in Government and the NGO sector, there are a limited number of programmes in Africa, which caters for the needs of victims of crime and violence. The Programmes which exist focus only on the provision of counseling and medico legal services to victims of domestic violence, sexual offences and child abuse.

    Currently, there are no accredited training programmes ( at NQF level 2 and higher levels) in Africa. Training which is provided is limited to Criminal Justice officials such as police and prosecutors and health care workers.

    The South African Government is in process of fostering relations with other Criminal Justice agencies to enhance co-operation in the SADC region. The National Prosecuting Authority (NPA) for example received international donor funding to train SA Criminal Justice personnel in Domestic violence, on condition that 5 prosecutors from SADC countries should participate in the training.

    Another recent civil society initiative is the establishment of the South African Trauma Coalition (SATC) which aims to forge relationships with NGOs and CBO's in SADC countries providing trauma counseling and support services in cases of exposure to crime, violence and human rights abuses. At this stage, however, the focus is primarily on the support of victims of human rights abuses in Zimbabwe. 

  • ARTICULATION OPTIONS 
    The possibility exists for vertical articulation with this Qualification. Examples of vertical articulation:
  • National Certificate: Community Health Work at NQF level 3 (SAQA ID: 49128)
  • National Certificate: Victim Empowerment Supervision at NQF level 3

    Examples of horizontal articulation with this Qualification:
  • National Certificate: Community Conservation, Liaison and Support at NQF level 2 (SAQA ID: 24199)
  • National Certificate: Fundamental Ancillary Health Care at NQF level 2 (SAQA ID: 49085) 

  • MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this Qualification, must be accredited by the relevant ETQA.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal Moderation of assessment.
  • Moderation should encompass achievement of competence described in both individual Unit Standards as well as the integrated competence described in the Qualification.
  • Moderation must also encompass achievement of the competencies described in the exit level outcomes described above. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
  • Assessors must be registered as assessors with a relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessors must be in possession of a Qualification in Victim Empowerment or a related sub-field in Human and Social Studies at a minimum of NQF level 3. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  117884  Demonstrate an understanding of gender violence  Level 2  NQF Level 02 
    Core  8494  Demonstrate an understanding of HIV/AIDS and its implications  Level 2  NQF Level 02 
    Core  117889  Demonstrate an understanding of Victim Empowerment  Level 2  NQF Level 02 
    Core  117888  Demonstrate an understanding of Victim Empowerment in the Criminal Justice process  Level 2  NQF Level 02 
    Core  117883  Demonstrate an understanding of violence and victimisation affecting children and youth  Level 2  NQF Level 02 
    Core  117881  Demonstrate an understanding of volunteerism  Level 2  NQF Level 02 
    Core  11816  Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution  Level 2  NQF Level 02 
    Core  117885  Develop and support communities in Victim Empowerment  Level 2  NQF Level 02 
    Core  114939  Identify causes of stress in own life and indicate techniques to manage it  Level 2  NQF Level 02 
    Core  8420  Operate in a team  Level 2  NQF Level 02 
    Core  117886  Provide victim support  Level 2  NQF Level 02 
    Core  117882  Support victims of Human Rights abuses, hate crimes, disasters and motor vehicle accidents  Level 2  NQF Level 02 
    Core  117890  Understand and apply ethical procedures and practices in Victim Empowerment  Level 2  NQF Level 02 
    Fundamental  8963  Access and use information from texts  Level 2  NQF Level 02 
    Fundamental  9009  Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems  Level 2  NQF Level 02 
    Fundamental  7480  Demonstrate understanding of rational and irrational numbers and number systems  Level 2  NQF Level 02 
    Fundamental  9008  Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts  Level 2  NQF Level 02 
    Fundamental  8962  Maintain and adapt oral communication  Level 2  NQF Level 02 
    Fundamental  8967  Use language and communication in occupational learning programmes  Level 2  NQF Level 02 
    Fundamental  7469  Use mathematics to investigate and monitor the financial aspects of personal and community life  Level 2  NQF Level 02 
    Fundamental  9007  Work with a range of patterns and functions and solve problems  Level 2  NQF Level 02 
    Fundamental  8964  Write for a defined context  Level 2  NQF Level 02 
    Elective  119565  Assist with Palliative Care  Level 1  NQF Level 01 
    Elective  14659  Demonstrate an understanding of factors that contribute towards healthy living  Level 1  NQF Level 01 
    Elective  115477  Demonstrate knowledge and understanding of the relationships between social justice, human rights and democracy  Level 1  NQF Level 01 
    Elective  9825  Explain preventive measures to reduce the potential impact of disasters  Level 1  NQF Level 01 
    Elective  110050  Facilitate group work in development practice  Level 1  NQF Level 01 
    Elective  115101  Address workplace hazards and risks  Level 2  NQF Level 02 
    Elective  114950  Apply ways of leading in different situations  Level 2  NQF Level 02 
    Elective  8418  Do basic research  Level 2  NQF Level 02 
    Elective  116487  Identify and apply strategies to deal with abuse  Level 2  NQF Level 02 
    Elective  7547  Operate a personal computer system  Level 2  NQF Level 02 
    Elective  12483  Perform basic first aid  Level 2  NQF Level 02 
    Elective  244584  Investigate ways of contributing towards community development  Level 3  NQF Level 03 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Brooklyn Health Academy 
    2. Empirical Training Agency (PTY) Ltd 
    3. Glicam Trading Enterprise 
    4. HIV SA 
    5. Ichtus Business Consultants 
    6. Khanya Family Centre 
    7. Leronsa Trading Enterprise 
    8. National Institute Community Development and Management (NICDAM) 
    9. Phiwokuhle Projects CC 
    10. Roma Training Institute 
    11. Victory Education Group (PTY) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.