SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply communication principles, strategies and processes in a leadership role 
SAQA US ID UNIT STANDARD TITLE
120394  Apply communication principles, strategies and processes in a leadership role 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is useful to learners who will be working within a Public Sector, Local Government, commercial or community environment, and will fulfill a leadership role as part of their job. This Unit Standard will also add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public sector management and administration specialist.

The qualifying learner is capable of:
  • Explaining communication processes and the role of the leader in this process.
  • Identifying and utilizing communication tools and strategies.
  • Utilising information technology to enhance communications.
  • Developing strategies to overcome barriers to communication.
  • Applying the theories, principles and models of communication to a leadership role within a specific context.
  • Applying the principles of effective communications in media relations. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3, or the equivalent thereof. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain communication processes and the role of the leader in this process. 
    OUTCOME RANGE 
    Sectors include the public sector; local and other institutions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A model of communication is described and explained in a specific context or organisation. 

    ASSESSMENT CRITERION 2 
    The model is applied to a specific communication programme within a specitic context or organization. 

    ASSESSMENT CRITERION 3 
    The efficacy of the communications model is determined and any gaps in communications process identified with examples. 

    ASSESSMENT CRITERION 4 
    Proactive communications solutions are identified in relation to any gaps. 

    ASSESSMENT CRITERION 5 
    Feedback mechanisms within an organizational structure are identified and discussed in relation to establishing effective communications to inform all roleplayers. 

    ASSESSMENT CRITERION 6 
    Evaluation tools for measuring communications outcomes are identified and explained in relation to a leadership communications context. 

    SPECIFIC OUTCOME 2 
    Identify and utilise appropriate communication tools and strategies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Communication methodologies and tools are identified in order to convey messages according to specific communication requirements. 
    ASSESSMENT CRITERION RANGE 
    Communication methodologies extend to verbal, written and computerised methodologies, and the tools can include but are not limited to telephonic, email, intranet, internal memorandums and reports, external correspondence, slide presentations, visual aids, external reports, contracts and agreements, meetings.
     

    ASSESSMENT CRITERION 2 
    The audience is considered in respect of the message to be conveyed and communication tools are appropriate to the type of audience. 
    ASSESSMENT CRITERION RANGE 
    The audience includes but is not limited to internal stakeholders, colleagues and managers, external stakeholders, customers, literate, illiterate and semi-literate persons, national and internationally diverse cultures, language type.
     

    ASSESSMENT CRITERION 3 
    The focus of the message is considered in determining most appropriate communications tools and strategies. 

    ASSESSMENT CRITERION 4 
    Oral and written communication skills are effectively used in interpersonal and organisational communication. 

    ASSESSMENT CRITERION 5 
    The role of body language and non-verbal communications are discussed in relation to the leadership role. 

    ASSESSMENT CRITERION 6 
    A communications strategy is clearly defined and implemented according to public sector policies and procedure. 

    ASSESSMENT CRITERION 7 
    Presentation and public speaking skills are applied for prepared and unprepared communications interventions in a leadership context. 

    SPECIFIC OUTCOME 3 
    Utilise information technology to enhance communications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Computer programmes are identified and utilised to enhance communications. 
    ASSESSMENT CRITERION RANGE 
    Computer programmes include but are not limited to word processing packages, spreadsheets, accounting and financial packages, presentation packages, internal systems and programmes, databases, internet programmes, email programmes and intranet programmes.
     

    ASSESSMENT CRITERION 2 
    The impact of information technology on the interpersonal relations and other organisational activities is identified and explained with examples. 

    ASSESSMENT CRITERION 3 
    Workplace data is analysed and communicated using information technology. 

    ASSESSMENT CRITERION 4 
    Problem areas pertaining to technology are identified with examples. 

    ASSESSMENT CRITERION 5 
    Possible solutions to improve technology in own work context are outlined with examples. 

    SPECIFIC OUTCOME 4 
    Develop strategies overcome barriers to communication. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Strategies to deal with barriers to interpersonal communication are explained outlining ways to deal with them. 

    ASSESSMENT CRITERION 2 
    Strategies for managing conflict in interpersonal communication are explained outlining constructive ways to deal with them. 

    ASSESSMENT CRITERION 3 
    Typical communications barriers within a specific context are identified outlining methodologies to address these. 

    ASSESSMENT CRITERION 4 
    Cultural diversity and protocol is considered in all communications strategies and any barriers related thereto are appropriately and professionally addressed. 

    ASSESSMENT CRITERION 5 
    Ways of enhancing communications with different personalities are identified and applied in a given context. 

    SPECIFIC OUTCOME 5 
    Apply the theories, principles and models of communication to a leadership role within a specific context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The inner circle of communication is applied to leadership situations. 
    ASSESSMENT CRITERION RANGE 
    The inner circle includes listening, analysing and responding and the 'inside-out' principle of taking cognisance of communications with others.
     

    ASSESSMENT CRITERION 2 
    Levels of trust and goodwill are established in order to enhance communication. 

    ASSESSMENT CRITERION 3 
    Communication outcomes and objectives are clearly planned and implemented in various leadership scenarios. 

    ASSESSMENT CRITERION 4 
    Methodologies for promoting vision with different types of roleplayers are identified and implemented from a leadership perspective. 

    ASSESSMENT CRITERION 5 
    The principles of democracy underly all leadership communications are integrated into communications strategy. 

    ASSESSMENT CRITERION 6 
    The principles of Batho Pele are applied to all leadership communications. 
    ASSESSMENT CRITERION RANGE 
    The principles of Batho Pele include but are not limited to consultation, sustaining quality service standards, access, courtesy, information, openness and transparency, redress, value for money.
     

    SPECIFIC OUTCOME 6 
    Apply the principles of effective communications in media relations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of the media in communications is discussed with examples relating to leadership and local government contexts. 

    ASSESSMENT CRITERION 2 
    Communication strategies and techniques in media relations are identified and discussed with examples. 

    ASSESSMENT CRITERION 3 
    The importance of tact and diplomacy are discussed in media relations. 

    ASSESSMENT CRITERION 4 
    Presentation and public speaking skills are applied in media relations. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate an understanding of:
  • Organisational communications policies and procedures.
  • Public Sector communications policies and procedures.
  • Principles of Batho Pele.
  • Information technology and related programmes and systems.
  • Advanced business writing skills.
  • Advanced strategies for conflict management and overcoming barriers to effective communication. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to enhance communications and solve communications problems. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organization or community to convey messages of communication and define and utilise appropriate communication strategies. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to ensure expedience and efficacy of communications. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organize and critically evaluate information in order to overcome communications barriers, analyse audience and convey messages effectively in all communications. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to interpret and convey messages. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in conveying communications messages and utilizing communications technology. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem-solving contexts do not exist in isolation and that communications strategies must be considered in a wider context according to the various audiences, cultures, protocols. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by being conscious of the nature and method of communications undertaken. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Additional

    Articulation Possibilities:

    This Unit Standard will enable a learner to articulate to other qualifications in Financial Management, Financial Services, Business Administration, Public Finance Management and Administration, Municipal Finance and Administration, Generic management, Human Resources. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  66809   Further Education and Training Certificate: Sport Technical Officiating  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  64129   National Certificate: Warship Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. A4 Consultancy CC 
    3. ABA Sebenzi 
    4. Africa Institute For Public Administration 
    5. AfroXpert Performance Developement cc 
    6. Akili Training 
    7. All Access Holdings 
    8. ALL CONNECTIONS 
    9. Amabamba Recruitment 
    10. Amadube Investments CC 
    11. ARMS - Audit & Risk Management Solutions 
    12. Asiphokuhle Training and Research Institute 
    13. Bavuse Trading Enterprises cc 
    14. Boikgantsho Consulting & Events 
    15. Break The Chains Development Services 
    16. BW Khuzwayo Consulting CC 
    17. Change Strategies Consulting Services CC 
    18. Continuing Education Programme 
    19. CTC College(PTY) LTD. 
    20. CYPRESS CREEK INVESTEMENTS 68 
    21. Dean Institute Of Learning (Pty) Ltd 
    22. Development Bank of Southern Africa (DBSA) 
    23. DialNx Consultants 
    24. Didintle Training Services 
    25. Dijama Training Academy 
    26. Ditirelo Skills Development Services 
    27. Edutraining Business College 
    28. Elective Training Institute Enterprise CC 
    29. Ensemble Trading 460 (Pty) Ltd 
    30. Envirogreen 
    31. Eskilz College (Pty) Ltd 
    32. Essence Human Development (Pty) Ltd 
    33. Execuprime Business College (Pty) Ltd 
    34. Explicit Communications 
    35. Fire Protection Association of Southern Africa 
    36. Frugatrax Consultants 
    37. Gakeinehe Pty Ltd 
    38. Gauteng Association Of Local Authorities 
    39. Giant Alive Services 
    40. Global Centre for Academic Research 
    41. Goitsikitso Enterprise Trading 
    42. Growth Management Consulting 
    43. Gugulethu Management & Training Consultancy 
    44. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    45. Ikhaya Training and Consulting 
    46. Ilinge Labantu Debt Solution 
    47. Inafrica General Trading Pty LTD 
    48. IQ Skills Academy (PTY) LTD. 
    49. Isipho Equiping (Pty) Ltd 
    50. JNUTO Trading and Projects 
    51. Jobafrik Consulting 
    52. Johsie Enertprise 
    53. K and Z Projects Training and Development 
    54. K Shabangu FET College 
    55. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    56. KALIDEEN MANAGEMENT SERVICES 
    57. Kamanga Skills Projects 
    58. Karabo Ya Karabo 
    59. KAREUBO MANAGEMENT SYSTEMS 
    60. Kernel Management and Consulting (PTY) LTD. 
    61. Kgolo Institute 
    62. KHOSITHI TRAINING 
    63. KOKANO PROJECTS PTY LTD 
    64. Kuyakhula Development Initiatives 
    65. Lagnita Skills Solutions 
    66. Lekoko Consulting (PTY) LTD 
    67. Letlhokoa Management Services CC 
    68. Letlotlo La Gae (Pty) Ltd 
    69. Lewerb Holdings (PTY) Ltd 
    70. Lisolethu Consulting PTY LTD 
    71. LO Tantsi Fire Consultants CC. 
    72. M.I.C. Training and Development 
    73. Mabuya Amahle Trading 
    74. Maile Consulting 
    75. Makavila Suppliers CC. 
    76. Makhophila Business Enterprise 
    77. Management College of Southern Africa (MANCOSA) 
    78. Mangalani Business Enterprises 
    79. Manpower Skills Academy 
    80. Maqhawe College 
    81. Marcado Human Resources Strategies 
    82. Marsh (Pty) Ltd 
    83. Mass Computer Training And Printers 
    84. MATEPE INVESTMENTS (PTY) LTD 
    85. Matsila Holdings 
    86. Mcebo Technologies 
    87. Mgwezane Training and Events Management CC. 
    88. Miczo's Enterprise 
    89. Misol Projects cc 
    90. Mission Point Consulting 
    91. Mmadiolwana Business Enterprise 
    92. Mmalethabo Consulting 
    93. Mod-Mosh Projects and Consulting (PTY) LTD 
    94. Morar Incorporated 
    95. Mortarboard Training Solutions 
    96. Mosadikago Trading Cc 
    97. MTHENGENYA & ASSOCIATES 
    98. Nemalale Eagles Consultancy CC 
    99. Networx for Career Development 
    100. Nhlahle Development Agency 
    101. NJ & L Trading Enterprise CC. 
    102. Nomagwanishe Investments cc 
    103. Nomsithi Trading 
    104. NS Global Academy 
    105. Nyankwavi Investment CC. 
    106. Opelong Business Institute 
    107. Outeniqua Leadership Institute 
    108. Pachedu Skills Solutions 
    109. Paseka Business Enterprise 
    110. Pioneer Business Consulting 
    111. PKM Skills and Career Development 
    112. Power Rush Trading 170 CC. 
    113. Powernexus 
    114. Preamo Project and General Trading 
    115. Pudi's Educational Services And Youth Development 
    116. Qabuka-Vuka Development Trading 
    117. Quick Leap Investment 
    118. Rally Business Consulting 
    119. Riostep (Pty) Ltd 
    120. Sasalethu Consulting and Associates 
    121. Sebobatho Project Management 
    122. Seige Trading Solutions 
    123. Sinokuhle Konke Trading Enterprise 
    124. Siyakhula Trust ETD Institute Pty Ltd 
    125. Siyakhulisa Leadership Academy 
    126. SIZA NESU TRAINING AND DEVELOPMENT 
    127. Summat Training Institute 
    128. Talent Emporium Academy (PTY) Ltd 
    129. Tankimo Trading (Pty) Ltd 
    130. TCNS Resources (PTY) Ltd 
    131. The Crimson CO CC. 
    132. Thekwini College 
    133. Thubelihle Graduate Institute 
    134. Tlaletso Consultants 
    135. Tloumogale Business Development & Consulting 
    136. Tradesman Consulting and Training Solutions 
    137. Tsebo Kitso Trainings 
    138. Tshwane Training Institute (PTY) LTD. 
    139. Tuns Trading and Projects (Pty) Ltd 
    140. Ubuholi Bendabuko Capacity Building (PTY) Ltd 
    141. Umfolozi FET College 
    142. Umqondo Consultancy 
    143. Unakho Business Solutions 
    144. University of Fort Hare 
    145. Vhutshilo Health And Training Organisation 
    146. Vicmat Consultants 
    147. Vision Africa Training Institute 
    148. WEINVEST INVESTMENT CC 
    149. Ya Hina Management Consulting and projects 
    150. Zanda Izifiso Ezinhle 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.