SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Behave in a professional manner in a business environment

SAQA US ID	UNIT STANDARD TITLE
14359	Behave in a professional manner in a business environment
ORIGINATOR
SGB Administration
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Office Administration
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 2	NQF Level 02	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard provides a broad introduction to the business environment. It is the starting point for a learner in a selected business sector. The focus is knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work.

The qualifying learner is capable of:

Behaving appropriately in a business environment

Interpreting body language in the workplace

Meeting people in a business setting

Applying business ethics in the workplace

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

There is open access to this unit standard. Learners should:

Hold a GETC or equivalent qualification

Be competent in communication and mathematical literacy NQF level 1

UNIT STANDARD RANGE

The typical scope of this unit standard is ethics and professional behaviour of people in non-management positions in their interaction with internal and external customers.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Know how to behave in a business environment

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Dress code is described in accordance with established and familiar policy.

ASSESSMENT CRITERION 2

2. Reasons why it is important to honour one's own working hours are explained with examples of the effects when this is not done.

ASSESSMENT CRITERION 3

3. The importance of a positive attitude is explained and qualities that indicate attitude are identified in a familiar context.

ASSESSMENT CRITERION 4

4. Good work practice is described in terms of keeping colleagues informed about work activities such as work in progress, absence from work or workstation and leave.

ASSESSMENT CRITERION 5

5. The reasons why listening skills are important in the workplace are named and examples are given of the results of negative and positive listening skills.

ASSESSMENT CRITERION 6

6. Regulations regarding smoking in the workplace are described with reference to both legal requirements and established policy.

ASSESSMENT CRITERION 7

7. The criteria included in a Company Code of Good Conduct are understood and applied in a familiar situation.

SPECIFIC OUTCOME 2

Interpret body language in a business environment

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Reasons why it is important to interpret body language correctly in the workplace are given with examples from a selected business context.

ASSESSMENT CRITERION 2

2. The reasons why good posture and eye contact are important in the workplace are explained with examples from a selected business context.

ASSESSMENT CRITERION 3

3. The proper use of a handshake as a greeting in a business setting is explained and the meaning of different handshakes used in South Africa are compared with examples of when it is appropriate to use each handshake.

ASSESSMENT CRITERION 4

4. The reasons why it is important to respect other people's space and why it is inappropriate to touch other people in a business environment are explained with examples of the consequences if one ignores business etiquette.

ASSESSMENT CRITERION 5

5. Examples of positive and negative body language are described in a familiar context.

ASSESSMENT CRITERION 6

6. Behaviour that could be considered as sexual harassment in the workplace is described with examples.

SPECIFIC OUTCOME 3

Meet people in a business setting

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. An explanation is given as to why first impressions are important in a business environment.

ASSESSMENT CRITERION 2

2. The procedure for dealing with unexpected guests is explained in terms of established procedures.

ASSESSMENT CRITERION 3

3. Guests are greeted in the reception area according to established and familiar procedures.

ASSESSMENT CRITERION 4

4. Guests visiting a manager/superior are welcomed according to established and familiar procedures.

ASSESSMENT CRITERION 5

5. People are introduced to each other in a business like manner.

ASSESSMENT CRITERION 6

6. Different ways of closing an interaction with a customer are demonstrated in a familiar context.

SPECIFIC OUTCOME 4

Demonstrate an understanding of basic business ethics in the business environment

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. The concept of ethics is discussed in relation to one's own business environment.

ASSESSMENT CRITERION 2

2. The meaning of ethical business practices is outlined with examples from a familiar context.

ASSESSMENT CRITERION 3

3. Sources of ethical values are explored with examples from a selected business environment.

ASSESSMENT CRITERION 4

4. The concept of ethical values on-the-job is explained with relevant examples.

ASSESSMENT CRITERION 5

5. Personal attitudes and factors that affect ethical values in the workplace are described with examples from a familiar business context.

ASSESSMENT CRITERION 6

6. The concept of ethical diversity is explored at a basic level of understanding using realistic examples from a business context.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation and Moderation:

Accreditation for this Unit Standard shall be from the Services Seta Education and Training Quality Assurer (SSETQA) through assessment by a registered Assessor. Assessment should be contextual and be conducted in the workplace as far as possible.

Assessors must be registered as an Assessor and Moderators must be registered as moderators with SSETQA.

SSETQA will co-ordinate all moderation activities in accordance with their policies and procedures.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Learners can know and apply:

Ethical business practices specific to one`s own industry

Professionalism in the workplace

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Learners can work effectively with others as a member of a team by consistently applying commonly accepted business behaviour in their interactions with colleagues and customers.

UNIT STANDARD CCFO ORGANISING

Learners can apply business ethics in the way that he/she organises and manages him/herself as a worker in the industry.

UNIT STANDARD CCFO COMMUNICATING

Learners are able to communicate effectively through the use of appropriate non-verbal body language and by displaying a cultural sensitivity and understanding across a range of social contexts.

UNIT STANDARD CCFO DEMONSTRATING

Learners are able to demonstrate the world as a set of related systems by understanding the consequences of not behaving in a commonly acceptable business manner.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	23833	National Certificate: Business Administration Services	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Core	67569	National Certificate: Electronics Manufacturing and Assembly	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2015-06-30	MERSETA
Elective	58026	General Education and Training Certificate: Food and Beverage Handling Processes	Level 1	NQF Level 01	Passed the End Date - Status was "Reregistered"	2023-06-30	FOODBEV
Elective	50307	National Certificate: Bread and Flour Confectionery Baking	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	FOODBEV
Elective	48763	National Certificate: Retail Shop Floor Practices	Level 2	NQF Level 02	Passed the End Date - Status was "Registered"	2007-05-02	Was W&RSETA until Last Date for Achievement
Elective	49280	National Certificate: Wholesale and Retail Distribution	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	W&RSETA
Elective	58206	National Certificate: Wholesale and Retail Operations	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	W&RSETA
Elective	48887	National Certificate: Hiring Services and Support	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	58308	National Certificate: Informal Small Business Practice	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	W&RSETA
Elective	49447	National Certificate: Trade Exhibition Support	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Gemini Training And Development Pty Ltd
2.	Operational Process Improvements (Pty) Ltd
3.	Visual Excellence Trading 508 (Pty) Ltd