SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply problem solving strategies 
SAQA US ID UNIT STANDARD TITLE
14927  Apply problem solving strategies 
ORIGINATOR ORIGINATING PROVIDER
SGB Information Systems and Technology   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2012-07-01  2015-06-30  SAQA 0695/12 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • to provide fundamental knowledge of the areas covered
  • for those working in, or entering the workplace in the area of Business and Organisational Communication
  • as additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to:
  • Define and analyse the problem
  • Evaluate solutions
  • Implement the solution
    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Demonstrate an understanding of fundamental mathematics (at least at NQF Level 3)
  • Demonstrate competence to communicate in English (at least at NQF Level 3) 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define and analyse the problem. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The definition ensures that the problem is examined and identified in terms of problem type, problem parameters, and possible causes 

    ASSESSMENT CRITERION 2 
    2. The definition ensures that facts are collected to meet the problem requirements 

    ASSESSMENT CRITERION 3 
    3. The analysis ensures that problem components are identified to determine possible courses of action 

    ASSESSMENT CRITERION 4 
    4. The analysis ensures that the problem is analysed for cross-cultural implications 

    SPECIFIC OUTCOME 2 
    Evaluate solutions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The evaluation identifies possible solutions to the problem by using a range of problem solving techniques 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Brainstorming; Mapping; Computer Modelling; Observation; Questionnaires; Experiments.
     

    ASSESSMENT CRITERION 2 
    2. The evaluation establishes criteria for evaluating solutions to match the type of problem 
    ASSESSMENT CRITERION RANGE 
    Duration; Causes; Effects
     

    ASSESSMENT CRITERION 3 
    3. Possible solutions are evaluated against established criteria 

    ASSESSMENT CRITERION 4 
    4. The evaluation ensures that solutions are selected to meet established criteria and problem requirements 
    ASSESSMENT CRITERION RANGE 
    Time; Budget; Resources; Legislative requirements
     

    SPECIFIC OUTCOME 3 
    Implement the solution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The implementation ensures that solutions are trialed and/ or monitored for effectiveness of problem solution 
    ASSESSMENT CRITERION RANGE 
    Duration; Implications; Effects
     

    ASSESSMENT CRITERION 2 
    2. The implementation ensures that solutions are reviewed and modified, and practices are standardised where required 
    ASSESSMENT CRITERION RANGE 
    Practices; Systems; Procedures; Records
     

    ASSESSMENT CRITERION 3 
    3. The implementation ensures that stakeholders are consulted during implementation 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
    4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation). 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Reregistered  2015-06-30  TETA 
    Core  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   
    Core  78965   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Reregistered  2015-06-30  MICTS 
    Core  78964   Further Education and Training Certificate: Information Technology: Technical Support  Level 4  NQF Level 04  Reregistered  2015-06-30  MICTS 
    Core  66370   Further Education and Training Certificate: Roof Truss Technology  Level 4  NQF Level 04  Reregistered  2015-06-30  FPMSETA 
    Core  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Reregistered  2015-06-30  LG SETA 
    Fundamental  24294   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2010-01-23  Was MICTS until Last Date for Achievement 
    Fundamental  24293   National Certificate: Information Technology: Technical Support  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2010-01-23  Was MICTS until Last Date for Achievement 
    Elective  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2015-06-30  SERVICES 
    Elective  58801   Further Education and Training Certificate: Environmental Noise Practice  Level 4  NQF Level 04  Reregistered  2015-06-30  LG SETA 
    Elective  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2015-06-30  TETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2015-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. Academy of Business and Computer Studies- PTA 
    3. Academy of Learning IT 
    4. AFRINEXION SCHOOL OF MANAGERIAL LEADERSHIP 
    5. AGENCY FOR BUILDING CAPACITY AND ORGANISATIONAL RESEARCH (PTY) LTD 
    6. Angie Technologies (Pty) Ltd 
    7. ANNIE GREEFF & ASSOCIATES 
    8. Arrow Creek Investments (Pty) Ltd T/A Avisa Academy of Learning (PRETO 
    9. AUM IT Solutions 
    10. Avuxeni Computer Academy 
    11. Awona Technologies cc 
    12. Basfour 2730 (Pty) Ltd 
    13. Bay Point Trading 12 
    14. Believers Care Society 
    15. BESEK COLLEGE 
    16. Blue Bridge Training and Consulting (Pty) Ltd 
    17. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    18. Broadband College of Technology 
    19. Bytes People Solutions (Pty) Ltd 
    20. Calicom Trading 215 Pty Ltd t/a ATTI Nelspruit 
    21. CAMINO CONSULTANCY CC 
    22. Capricon Training Consultants cc 
    23. Careers IT (Pty) Ltd 
    24. Commerce and Computer College of South Africa 
    25. Critical Skills Training 
    26. CTU Training Solutions 
    27. Dantall 
    28. DC Dynamic College of Commerce & Training 
    29. DECISION PROCESSES INTERNATIONAL CC 
    30. Delight Computer Training 
    31. DESTO (PTY) LTD 
    32. Durban Institute of Technology Pty Ltd 
    33. DYNAMIC PROFESSIONAL PEOPLE 
    34. Dynamix Computer Training Centre 
    35. Edu-Fix Training Institute (Pty) Ltd 
    36. Ekasi IT Solutions (Pty) Ltd 
    37. Fakazani Management Services 
    38. Falcon Business Institute 
    39. Forek Institute of Technology (Pty) Ltd 
    40. Futurekids SA (Fochville) 
    41. Gijima Ast 
    42. Golden Step Campus (Pty) Ltd. 
    43. Hlanganani ICT Pty Ltd 
    44. Icando 
    45. ILIM Training CC 
    46. Imvana Training College 
    47. In Excess Trading 22 T/A ATTI Polokwane 
    48. Information Technology Resource Centre 
    49. IQ Skills Academy (PTY) LTD. 
    50. iSolve Business Solutions (Pty) Ltd 
    51. IT Solution on the Moving Edge CC 
    52. Ithemba Lentsha Skills Development Institute 
    53. JAMELA RESOURCES CONSULTING (PTY) LTD 
    54. Jonda Learnership Academy 
    55. JOUBERT HENDRIKSE AND ASSOCIATES 
    56. Kaelo Computer Training cc 
    57. KALIDEEN MANAGEMENT SERVICES 
    58. Kezla Investments 
    59. Kgolo Institute 
    60. Khuphulanani Training Institute (Pty) Ltd 
    61. Konani Training and Development Institute (Pty) Ltd 
    62. Leseding Computer Training 
    63. Limco Consulting and management (Pty) Ltd 
    64. Lukhanyiso Research and Development Services CC t/a TSD Business Solut 
    65. M-cot Corporate Training 
    66. MABHALA CONSULTING 
    67. Malope IT Solutions 
    68. Mason Call Centre Solutions CC 
    69. Mass Computer Training And Printers 
    70. MAXIMA TRAINING AND CONSULTING 
    71. Mbay Training 
    72. Modise Computer College 
    73. Mpande Technologies cc 
    74. MSC Maritime School 
    75. Nape Angwato Trading 
    76. National Computer College 
    77. NCHEBEKO SKILLS CONSULTANCY 
    78. NET2G Technologies (Pty) Ltd t/a EduCampus 
    79. NETWORK GLOBAL TRADING AND CONSULTING 
    80. Nextgen Training Solutions Pty Ltd 
    81. NIIT ANTILLES N.V. (INCOPORATED IN CURACAO N.A.) 
    82. NIMICO (PTY) LTD 
    83. Nontika Trading Enterprise 
    84. On the Ball Computers 
    85. Overcomers Training College (Pty) Ltd 
    86. Peak Training Hazyview 
    87. Penduka Consulting 
    88. POLAZ ITSERVICES 
    89. Power rush trading 6 
    90. RAMAZWI SECURITY SERVICES CC 
    91. Rivoni Training N Communications 
    92. SHIRS VISION COMPLEADEV (PTY) LTD 
    93. Simlau Biztec Academy 
    94. SIYANQOBA SEMINARS 
    95. Sonke Consulting 
    96. St Austins College (Pty) Ltd 
    97. STANFORD COMPUTER AND BUSINESS COLLEGE 
    98. Success Christian Training Centre 
    99. TDF RISK MANAGEMENT TRAINING CENTRE 
    100. Technology Corporate Management (Pty) Ltd 
    101. Terrantshonga General Trading 
    102. THE HOUSE OF QUALITY MANAGEMENT CONSULTANTS 
    103. THE HUMAN RESOURCE PRACTICE CC 
    104. THE WISDOM HUB (PTY)LTD T/ATSEBO TRAINING 
    105. THINKING DIMENSIONS 
    106. THINKING DIMENSIONS GROUP CC 
    107. Thubelihle Graduate Institute 
    108. Torque Technical Computer Training (Pty) Ltd 
    109. TSK Projects 
    110. TSS MANAGED SERVICES (PTY) LTD 
    111. Victory Ticket 580 cc 
    112. VR Computers 
    113. Wildlife and Environment Society of South Africa 
    114. Witbank Institute of Technology (Pty) Ltd 
    115. Work Skills Resources 
    116. Working Technologies (PTY)LTD 
    117. WORKWISE CORPORATE TRAINING SOLUTIONS 
    118. Xantium Trading 304 
    119. Xtensive ICT Academy (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.