SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply problem solving strategies 
SAQA US ID UNIT STANDARD TITLE
14927  Apply problem solving strategies 
ORIGINATOR ORIGINATING PROVIDER
SGB Information Systems and Technology   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2012-07-01  2015-06-30  SAQA 0695/12 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • to provide fundamental knowledge of the areas covered
  • for those working in, or entering the workplace in the area of Business and Organisational Communication
  • as additional knowledge for those wanting to understand the areas covered

    People credited with this unit standard are able to:
  • Define and analyse the problem
  • Evaluate solutions
  • Implement the solution
    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Demonstrate an understanding of fundamental mathematics (at least at NQF Level 3)
  • Demonstrate competence to communicate in English (at least at NQF Level 3) 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define and analyse the problem. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The definition ensures that the problem is examined and identified in terms of problem type, problem parameters, and possible causes 

    ASSESSMENT CRITERION 2 
    2. The definition ensures that facts are collected to meet the problem requirements 

    ASSESSMENT CRITERION 3 
    3. The analysis ensures that problem components are identified to determine possible courses of action 

    ASSESSMENT CRITERION 4 
    4. The analysis ensures that the problem is analysed for cross-cultural implications 

    SPECIFIC OUTCOME 2 
    Evaluate solutions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The evaluation identifies possible solutions to the problem by using a range of problem solving techniques 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Brainstorming; Mapping; Computer Modelling; Observation; Questionnaires; Experiments.
     

    ASSESSMENT CRITERION 2 
    2. The evaluation establishes criteria for evaluating solutions to match the type of problem 
    ASSESSMENT CRITERION RANGE 
    Duration; Causes; Effects
     

    ASSESSMENT CRITERION 3 
    3. Possible solutions are evaluated against established criteria 

    ASSESSMENT CRITERION 4 
    4. The evaluation ensures that solutions are selected to meet established criteria and problem requirements 
    ASSESSMENT CRITERION RANGE 
    Time; Budget; Resources; Legislative requirements
     

    SPECIFIC OUTCOME 3 
    Implement the solution. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The implementation ensures that solutions are trialed and/ or monitored for effectiveness of problem solution 
    ASSESSMENT CRITERION RANGE 
    Duration; Implications; Effects
     

    ASSESSMENT CRITERION 2 
    2. The implementation ensures that solutions are reviewed and modified, and practices are standardised where required 
    ASSESSMENT CRITERION RANGE 
    Practices; Systems; Procedures; Records
     

    ASSESSMENT CRITERION 3 
    3. The implementation ensures that stakeholders are consulted during implementation 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards

    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.
    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
    4. Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (eg. In a commercial or government organisation). 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Reregistered  2015-06-30  TETA 
    Core  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Reregistered  2015-06-30   
    Core  78965   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Reregistered  2015-06-30  MICTS 
    Core  78964   Further Education and Training Certificate: Information Technology: Technical Support  Level 4  NQF Level 04  Reregistered  2015-06-30  MICTS 
    Core  66370   Further Education and Training Certificate: Roof Truss Technology  Level 4  NQF Level 04  Reregistered  2015-06-30  FPMSETA 
    Core  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Reregistered  2015-06-30  LG SETA 
    Fundamental  24294   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  MICTS until Last Date for Achievement 
    Fundamental  24293   National Certificate: Information Technology: Technical Support  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  MICTS until Last Date for Achievement 
    Elective  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2015-06-30  SERVICES 
    Elective  58801   Further Education and Training Certificate: Environmental Noise Practice  Level 4  NQF Level 04  Reregistered  2015-06-30  LG SETA 
    Elective  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2015-06-30  TETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2015-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. Academy of Business and Computer Studies- PTA 
    2. Advanced Virtual Learning Group 
    3. Affordable Intelligence 
    4. AFRINEXION SCHOOL OF MANAGERIAL LEADERSHIP 
    5. AGENCY FOR BUILDING CAPACITY AND ORGANISATIONAL RESEARCH (PTY) LTD 
    6. Angie Technologies 
    7. ANNIE GREEFF & ASSOCIATES 
    8. AUM IT Solutions 
    9. Awona Technologies cc 
    10. Blue Bridge IT Solutions 
    11. Bophelo Tota Development Agency 
    12. Boston Technology Campus 
    13. Broadband College of Technology 
    14. Butterworth Millenium Computers 
    15. Bytes People Solutions (Pty) Ltd 
    16. Calicom Trading 215 Pty Ltd t/a ATTI Nelspruit 
    17. CAMINO CONSULTANCY CC 
    18. Careers IT 
    19. CAT Group (Pty0 Ltd 
    20. Commerce and Computer College of South Africa 
    21. CTU Training Solutions 
    22. Dantall 
    23. DECISION PROCESSES INTERNATIONAL CC 
    24. Delight Computer Training 
    25. DESTO (PTY) LTD 
    26. Durban Institute of Technology Pty Ltd 
    27. DYNAMIC PROFESSIONAL PEOPLE 
    28. E-skills Academy of South Africa 
    29. Edu-Fix Training Institute (Pty) Ltd 
    30. Elective Training Institute Enterprise CC 
    31. Fakazani Management Services 
    32. Falcon Business Institute 
    33. Forek Institute of Technology (Pty) Ltd 
    34. Futurekids SA (Fochville) 
    35. Gijima Ast 
    36. Golden Step Campus (Pty) Ltd. 
    37. Hlanganani ICT Pty Ltd 
    38. Icando 
    39. ILIM Training CC 
    40. In Excess Trading 22 T/A ATTI Polokwane 
    41. Information Technology Resource Centre 
    42. intuition Computer College (PTY) Ltd 
    43. Investigative Software Solutions 
    44. iSolve Business Solutions (Pty) Ltd 
    45. IT Solution on the Moving Edge CC 
    46. Ithemba Lentsha Skills Development Institute 
    47. Jonda Learnership Academy 
    48. JOUBERT HENDRIKSE AND ASSOCIATES 
    49. JZ Training and Projects 
    50. Kaelo Computer Training cc 
    51. KEZLA INVESTMENTS 
    52. Kgolo Institute 
    53. Konani Training and Development Institute (Pty) Ltd 
    54. Limco Consulting and management (Pty) Ltd 
    55. Lukhanyiso Research and Development Services CC t/a TSD Business Solut 
    56. M-cot Corporate Training 
    57. Mamelodi Digital Centre cc 
    58. MAXIMA TRAINING AND CONSULTING 
    59. Mbay Training 
    60. Modise Computer College 
    61. Mpande Technologies cc 
    62. NCHEBEKO SKILLS CONSULTANCY 
    63. NET2G Technologies (Pty) Ltd 
    64. NETWORK GLOBAL TRADING AND CONSULTING 
    65. Ngubeni and IT Trading and Projects 
    66. On the Ball Computers 
    67. Overcomers Training College (Pty) Ltd 
    68. Penduka Consulting 
    69. POLAZ ITSERVICES 
    70. Procomp Computer Services cc 
    71. Professional Graduate Colleges 
    72. RAMAZWI SECURITY SERVICES CC 
    73. SIYANQOBA SEMINARS 
    74. South Africa Forum on Education & Technology 
    75. Success Christian Training Centre 
    76. TDF RISK MANAGEMENT TRAINING CENTRE 
    77. Terrantshonga General Trading 
    78. THE HOUSE OF QUALITY MANAGEMENT CONSULTANTS 
    79. THE WISDOM HUB (PTY)LTD T/ATSEBO TRAINING 
    80. THINKING DIMENSIONS GROUP CC 
    81. Titan Trade Technologies (Pty) Ltd 
    82. TSK Projects 
    83. TSS MANAGED SERVICES (PTY) LTD 
    84. Victory Ticket 580 cc 
    85. VR Computers 
    86. Witbank Institute of Technology (Pty) Ltd 
    87. Work Skills Resources 
    88. WORKWISE CORPORATE TRAINING SOLUTIONS 
    89. Xantium Trading Bloemfontein 
    90. Xtensive ICT Academy (Pty) Ltd 
    91. Xylo Trading 
    92. Ya Hina Management Consulting and projects 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.