SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply and administer real estate systems, policies and procedures 
SAQA US ID UNIT STANDARD TITLE
15082  Apply and administer real estate systems, policies and procedures 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard forms part of the qualification - National Certificate in Property Practice, registered at Level 4 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be working within a Property Environment, specialising in either Property Management or Estate Agency Sales or Rental, where the acquisition of competence against this standard will add value to their understanding of the sector and functioning in the workplace. This standard will also add value to learners who are starting or working in their own Property and/or Real Estate business.

The purpose of this standard is to introduce learners to the routine administrative systems, policies and procedures that enable efficient real state practice.

The qualifying learner is capable of:
  • Creating, maintaining and updating client/tenant records.
  • Recording and maintaining the use of statements to enhance financial operating performance.
  • Monitoring the payment of outstanding monies due to the organisation.
  • Understanding and complying with property administrative systems, policies and procedures. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • An understanding of day-to-day property business operations and concepts.
  • An understanding of the organisations IT systems and procedures.
  • Computer literate and competent in using property related software.
  • To be able to communicate both verbally and in writing in English to the equivalent of NQF Level 3. 

  • UNIT STANDARD RANGE 
  • Client/tenant information including name, address, contact details, language, rent, bond, income, word details and marital status.
  • Administrative documentation including client/tenant record card, application forms, payment details and non-payment letters.
  • Systems, policies and procedures include administration and documentation of property valuation services, steps in the process of the sale, transfer and registration of property, property inspections, marketing, steps in the process of development, property management.
  • Pertinent regulations, policy, legislation, plans and other documentation relating to land use and planning control, purpose of expropriations, restitutions, township establishment, change of land use, integrated development plans, land development objectives, town planning schemes, building regulations. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Create, maintain and update client / tenant records. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Client/tenant administration records are created on the appropriate administrative system. 

    ASSESSMENT CRITERION 2 
    2. Client/tenant administration records are updated on the appropriate administrative system and within agreed timeframe. 

    ASSESSMENT CRITERION 3 
    3. Client/tenant administration information is captured on the relevant system to meet organisational and client requirements. 

    ASSESSMENT CRITERION 4 
    4. Client/tenant information is sourced in accordance with established procedures and is current/relevant, precise and from a reliable source. 

    ASSESSMENT CRITERION 5 
    5. Information system improvements are identified and recommended to the appropriate authority. 

    SPECIFIC OUTCOME 2 
    Compile, file and utilise financial statements in routine financial administration. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Levies and charges to be paid by clients/tenants are recorded within agreed timeframe and accounting policies. 

    ASSESSMENT CRITERION 2 
    2. Client/tenant statements are prepared and printed by predetermined date and format. 

    ASSESSMENT CRITERION 3 
    3. Client/tenant statements are dispatched using agreed method and within agreed time frame. 

    ASSESSMENT CRITERION 4 
    4. Attachments and inserts are dispatched in accordance with organisational requirements. 

    SPECIFIC OUTCOME 3 
    Create, maintain and update employee records. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Employee administration records are created on the appropriate administration system. 

    ASSESSMENT CRITERION 2 
    2. Employee records are updated on the appropriate system, and within the agreed time frame. 

    ASSESSMENT CRITERION 3 
    3. Employee administration information is captured on the relevant system to meet organisational requirements. 

    ASSESSMENT CRITERION 4 
    4. Details of payments due to employees are recorded on the appropriate administration system within the agreed time frame. 

    SPECIFIC OUTCOME 4 
    Monitor the payment of outstanding monies due to the organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Outstanding payments by clients are checked and monitored against requirements. 

    ASSESSMENT CRITERION 2 
    2. Defaulting clients/tenants are contacted and followed up according to laid down procedures. 

    ASSESSMENT CRITERION 3 
    3. Queries in respect of payments are dealt with in accordance with acceptable accounting and organisational requirements. 

    ASSESSMENT CRITERION 4 
    4. Reports on defaulters are presented to relevant authority within given timeframe. 

    SPECIFIC OUTCOME 5 
    Understand and comply with property administrative systems, policies and procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Relevant systems and policies are implemented according to organisational and legal requirements. 

    ASSESSMENT CRITERION 2 
    2. Property administrative IT systems are tested and evaluated against applicable statutes, regulations and by laws to ensure their legal status. 

    ASSESSMENT CRITERION 3 
    3. Relevant stakeholders are consulted within the compliance of systems and policies. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers will be accredited against this unit standard and assessors registered by the relevant Education Quality Assurance Body (ETQA). 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A broad understanding of the principles of property business processes.
  • An in-depth understanding of applicable software use and application.
  • A comprehensive understanding of administrative systems, policies and procedures relevant for real estate. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to property administration usage. 

    UNIT STANDARD CCFO WORKING 
    Work as a member of a team when applying systems and policies in a property organisation. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise, analyse and critically evaluate information when working with client information and payments. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively both verbally and in writing when responding to administrative client issues. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems between clients and the organisation and its success. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  24454   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-11-28  Was SERVICES until Last Date for Achievement 
    Core  49086   National Certificate: Auctioneering Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2011-02-16  Was SERVICES until Last Date for Achievement 
    Elective  48864   National Certificate: Auctioneering Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2011-02-16  Was SERVICES until Last Date for Achievement 
    Elective  80546   Further Education and Training Certificate: Auctioneering Support Services  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.