SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 
SAQA US ID UNIT STANDARD TITLE
15224  Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This is a Unit Standard intended for managers in all economic sectors.These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:
  • Recognising team member performance.
  • Encouraging participation in decision-making.
  • Delegating tasks.
  • Reviewing decisions and the progress with delegated tasks. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people learning towards this Unit Standard are competent in:
  • Communication at NQF level 4.
  • Computer Literacy at NQF level 4. 

  • UNIT STANDARD RANGE 
    Recognition for successful achievement could include public recognition or an incentive. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Recognise team member performance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The role, duties and responsibilities of each team member in the section/division/department are identified together with the level of performance expected of them and an indication of how they fit into the work of the section. 

    ASSESSMENT CRITERION 2 
    2. Team members are told what they do well, what needs improvement and what is expected in the future. 

    ASSESSMENT CRITERION 3 
    3. All feedback is measured against performance expectations, which have been communicated to the team member. 

    ASSESSMENT CRITERION 4 
    4. Feedback is given at the time that the event occurs. 

    ASSESSMENT CRITERION 5 
    5. Feedback is honest, simple, specific and constructive. 

    ASSESSMENT CRITERION 6 
    6. Team members are dealt with as valued and trusted members of the team. 

    SPECIFIC OUTCOME 2 
    Encourage participation in decision-making. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Team members are included in division/section/department decision-making by fully informing them of the situation and the decision(s) that needs to be taken. 

    ASSESSMENT CRITERION 2 
    2. Team members are encouraged to think of solutions to the problem being as innovative as possible. 

    ASSESSMENT CRITERION 3 
    3. Team members must be asked to provide alternatives, evaluate the alternatives and select one for implementation. 

    ASSESSMENT CRITERION 4 
    4. The best solution is sought through getting team members to debate their viewpoints and work towards finding common ground. 

    SPECIFIC OUTCOME 3 
    Delegate tasks. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The work plan or task is analysed and broken down into smaller tasks, programmes or units of work and a decision taken as to who in the section is best suited to carry them out. 

    ASSESSMENT CRITERION 2 
    2. The delegated tasks must be clearly communicated to employees indicating what is expected, how it must be done and where to get help, if necessary. 

    ASSESSMENT CRITERION 3 
    3. Decision-making authority required to execute the task is indicated to the employee so that team members can react to situations immediately and effectively. 

    ASSESSMENT CRITERION 4 
    4. A regular feedback and reporting schedule must be agreed upon. 

    ASSESSMENT CRITERION 5 
    5. A system to enable the flow of information must be established by team members. 

    ASSESSMENT CRITERION 6 
    6. The successful completion of delegated tasks must be monitored and the performance used a means of ongoing development. 

    ASSESSMENT CRITERION 7 
    7. Successful achievement of delegated tasks must be given recognition. 

    SPECIFIC OUTCOME 4 
    Review decisions and performance of delegated tasks. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Decisions taken are reviewed in small-group and/or whole group situations to decide on their success in reaching the stated objectives. 

    ASSESSMENT CRITERION 2 
    2. Correct decisions are confirmed and incorrect decisions are rescinded or amended so as to enable the objectives to be met. 

    ASSESSMENT CRITERION 3 
    3. Delegated tasks are reviewed with the person to whom it is delegated to ensure successful completion of task/plan. 

    ASSESSMENT CRITERION 4 
    4. Alternative plans of action are drawn up by the group/team for incorrect decisions and delegated tasks which are not being carried out successfully. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sector in which the learner is employed and which has a memorandum of understanding with the services SETA ETQA.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Motivational theories; e.g. Herzberg, Mazlow.
  • Brainstorming techniques.
  • Negotiation techniques.
  • Delegation and follow-up techniques.
  • Feedback techniques. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems though generating and selecting solutions. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in groups to encourage participation and when delegating tasks. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities when delegating and following up. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when measuring performance. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when providing feedback. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology for information flow on delegated tasks. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems in terms of the wider impact of decisions. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
    * Reflecting on and exploring a variety of strategies to learn more effectively especially through group participation in generating ideas. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  78843   National Certificate: Diamond Processing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MQA 
    Core  61594   National Certificate: Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2009-05-02  As per Learning Programmes recorded against this Qual 
    Core  49122   National Certificate: Radio Station Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Core  49745   National Certificate: Value Engineering  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  QCTO 
    Core  49710   National Diploma: Development Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SABPP 
    Core  49059   National Diploma: Master Craftsmanship (Electrical)  Level 5  NQF Level 05  Reregistered  2023-06-30  EWSETA 
    Core  64330   National Certificate: Mission Corporate Services Management  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  PSETA 
    Fundamental  78526   National Certificate: Automotive Repair and Maintenance  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  60289   National Certificate: Community Recreation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  50500   National Diploma: Electronic Warfare  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  83946   National Certificate: Management  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48962   Further Education and Training Certificate: Manufacturing and Assembly Logistics (M&AL)  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2013-11-07  CETA 
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  58581   National Certificate: Air Traffic Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  LG SETA 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59429   National Certificate: Inclusive Education  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Elective  49123   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2007-10-18  Was MICTS until Last Date for Achievement 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2010-11-11  TETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Elective  58395   National Certificate: Project Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  EWSETA 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  48553   National Diploma: Corrections Science  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  59256   National Diploma: Flight Dispatch  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  58183   National Diploma: Forensic Pathology Support  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 
    Elective  58784   National Diploma: Geospatial Image Analysis  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  59589   National Diploma: Music  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 
    Elective  50330   Bachelor: Occupationally Directed Education Training and Development Practices  Level 6  NQF Level 07  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58579   National Diploma: Air Traffic Control  Level 6  NQF Level 06  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 COMPETENCE EVOLUTION PTY LTD 
    2. ACADEMY BUSINESS SCHOOL 
    3. AFRICA COMPETENCY DEVELOPMENT (PTY)LTD 
    4. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    5. AFRICAN GLOBAL SKILLS ACADEMY 
    6. AGAMA CONSULTING AND SERVICES 
    7. AIR TRAINING CONSULTING & SERVICES 
    8. Aldabri 106 Institute for Quality Pty Ltd 
    9. Amaqamu Project Management and Consulting 
    10. AMATHUBA HUB 
    11. Artshub Institute (Pty) Ltd 
    12. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    13. ATTI Nelspruit Pty Ltd 
    14. AUDIT BEE TRAINING 
    15. Avenida (Pty) Ltd 
    16. Aviation Training Academy 
    17. BDCE 
    18. BIDVEST SERVICES PTY LTD 
    19. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    20. Bohlali Provider Support 
    21. Boikgantsho Consulting & Events cc 
    22. BRAINWORX SCHOOL OF MANAGEMENT PTY LTD 
    23. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    24. BUHLEBUYEZA INVESTMENTS PTY LTD 
    25. Builders Training Centre 
    26. C&L SKILLS MANAGEMENT CC 
    27. Capricorn FET College - Central Office 
    28. Career Pathing Solutions (Pty) Ltd (KRUGERSDORP) (TP) 
    29. CBM TRAINING PTY LTD 
    30. CENTRE FOR ENTREPRENEURSHIP MANAGEMENT AND INNOVATION 
    31. Chartall Business College 
    32. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    33. College of Cape Town (City Campus) 
    34. College of Production Technology 
    35. COMMERCE EDGE SOUTH AFRICA PTY LTD 
    36. CONNECT THE DOTS 
    37. Cool Ideas 1 (PTY) LTD. t/a VERYCOOLIDEAS 
    38. CREATIVE FOUNDATION TRAINING 
    39. Dabulamanzi & Njabulo Ndaba Consulting cc 
    40. DAMBUZA COMMUNITY TRUST 
    41. DAYSEVEN TRAINING PTY LTD 
    42. DEAL TRAINING CONSULTANTS 
    43. DIBANISA LEARNING 
    44. Divine Inspiration Trading 704 PTY Ltd 
    45. DUNSINEA DEVELOPMENT AND CONSULTING PTY LTD 
    46. EDUNETWORKS CONSULTING 
    47. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    48. Emergence Learning Academy (Pty) Ltd 
    49. Enjo Consultants 
    50. ENTSIKA CONSULTING SERVICES PTY LTD 
    51. Falcon Business Institute (Pty) Ltd 
    52. FARANANI FACILITATION SERVICES 
    53. Gauteng Central College PTY LTD 
    54. GROWTH POINT LEARNING SOLUTIONS PTY LTD 
    55. IALE School of Advanced Learning and Education (Pty) Ltd 
    56. Icando 
    57. IDLEADS 
    58. Igugu Training and Investments 
    59. IMPACT SOURCING ACADEMY 
    60. IMSIMBI TRAINING PTY LTD 
    61. In Excess Trading 22 T/A ATTI Polokwane 
    62. In Touch Community Development & Project Managers 
    63. Inkwazi Learning Network 
    64. Institute for the Advancement of Journalism 
    65. INSTITUTE OF PEOPLE DEVELOPMENT 
    66. Interlink Technical Training 
    67. Isamon Integrated 
    68. Isamon Vocational College of Excellence Pty Ltd 
    69. JESUA CONSULTANTS (Hartenbos) (WA) 
    70. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    71. JUSTICE COLLEGE 
    72. KAHANI TRAINING AND CONSULTING PTY LTD 
    73. Khaas Training Academy 
    74. KHULANI HR CONSULTANCY PTY LTD 
    75. KHULISANE ACADEMY 
    76. kitso Interventions 
    77. Kula Institute 
    78. Kundani Trading 
    79. KVR TRAINING AND BUSINESS SOLUTIONS PTY LTD 
    80. KwaZulu Automotive Training Services cc (KZN) (DURBAN) (TP) 
    81. KWINDLA INSTITUTE OF LEARNING AND CONSULTING 
    82. LANHAM-LOVE CONSULTING PTY LTD 
    83. Learnership Support Systems (Pty) Ltd 
    84. LEARNING AND PERFORMANCE ACADEMY 
    85. Leps Training Consultants 
    86. LIP HOLDINGS 
    87. Maccauvlei Learning Academy 
    88. MacSteel Services Centres SA (WADEVILLE) (TP) 
    89. Makwedeng Training 
    90. McCarthy Academy Cape Town (BLACKHEATH) (TP) 
    91. McCarthy Automotive Artisan Academy (MIDRAND) (TP) 
    92. McCarthy Automotive Artisans Academy (PINETOWN) (TP) 
    93. MENTORNET (PTY) LTD 
    94. MGWENA AND ZINJHIVA HOLDINGS 
    95. Mgwezane Training and Events Management CC. 
    96. MIKYLE CONSULTING CC 
    97. NEW GENERATION SKILLS 
    98. NJONJOZELA TRADING 
    99. Nkinane Training Institute and Consulting (Pty) Ltd 
    100. Nokuthula Dube & Associates 
    101. NOLWAZI TRAINING AND DEVELOPMENT ACADEMY PTY LTD 
    102. Nyankwavi Investment CC. 
    103. OMNI HR CONSULTING PTY LTD 
    104. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    105. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    106. Organisation Development International (Pty) Ltd (CENTURION) (TP) 
    107. Organisational Development International (TP) 
    108. ORGANISATIONAL DEVELOPMENT INTERNATIONAL PTY LTD 
    109. PCD College cc 
    110. PEAKFORD MANAGEMENT CONSULTING 
    111. PEOPLE SOLUTIONS 
    112. PRIMEDIA 
    113. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    114. PRIOR LEARNING CENTRE 
    115. PRODIGY BUSINESS SERVICES PTY LTD 
    116. Production Management Institute 
    117. Production Management Institute of Southern Africa (PMI) 
    118. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    119. Production Management Institute of Southern Africa - Durban 
    120. PRODUCTION MANAGEMENT INSTITUTE OF SOUTHERN AFRICA PTY LTD 
    121. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    122. PROEXPERT TRAINING 
    123. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    124. Reflections Development Institute 
    125. Regenesys Management (Pty) Ltd 
    126. Rema Tip Top SA (Pty) Ltd (BENONI) (TP) 
    127. Resonance Institue of Learning 
    128. SA Maritime School and Transport College 
    129. Sabela Learning Academy 
    130. Saint Colonel Graduate Institute (PTY) Ltd 
    131. SAKHISISIZWE PROJECTS 
    132. SBONGUKHANYO PTY LTD 
    133. Scan Training Solutions 
    134. Scaw Metals Group (Pty) Ltd T/A Scaw Metals (DINWIDDIE) (TP) 
    135. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    136. SIYANQOBA SEMINARS PTY LTD 
    137. South African Film Institute 
    138. Southern African Institute of Learning (SAIL) 
    139. SSS Sheet Metal Work cc T/A Sheetech SA (DURBAN) (TP) 
    140. St Anthony's Education Centre (BOKSBURG) (TP) 
    141. TACHFIN HOLDINGS PTY LTD 
    142. The Automobile Association of South Africa NPC T/A The AA Technical College(MIDRAND) (TP) 
    143. The Automobile Association of South Africa T/A AA Training Academy (MO 
    144. The Institute of People Development 
    145. The Media Workshop cc 
    146. THE NEW RECLAMATION GROUP (PTY) LTD (Prospecton) (TP) 
    147. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING 
    148. Thobologo Training and Education Group (Pty) Ltd 
    149. Thuto Ya Setshaba Training Services (Pty) Ltd 
    150. TMG Quality Services 
    151. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 
    152. Training Answers 
    153. TRAINING BUSINESS 2 BUSINESS CC 
    154. Training Force (Pty) Ltd 
    155. Training Force (Pty) Ltd (Durban) (TP) 
    156. UCADEMY PTY LTD 
    157. Ulwazi Training & Development 
    158. West Coast TVET College 
    159. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 
    160. Work Skills Resources 
    161. Y3K Training cc (CAPE TOWN) (TP) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.