SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Facilitate meetings/workshops effectively to achieve organisational outcomes 
SAQA US ID UNIT STANDARD TITLE
242726  Facilitate meetings/workshops effectively to achieve organisational outcomes 
ORIGINATOR
SGB Communication Studies 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 04 - Communication Studies and Language Communication Studies 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who are tasked with managing regular meetings at the workplace or those who wish to acquire facilitation skills to be able to, amongst others, facilitate strategic planning workshops, crisis management, project management, conflict resolution sessions, and conduct needs analyses. Learners will be equipped with knowledge and skills to manage the process of the meeting/workshop effectively, record all ideas and opinions generated by participants in meetings/workshops, manage group thinking, collaboration and consensus and produce organisational outcomes.

Learners accredited with this Unit Standard will be capable of:
  • Planning and preparing for facilitation of a meeting/workshop.
  • Demonstrating an understanding of roles of a facilitator to lead and manage group interactions.
  • Determining and structure the rules of procedure.
  • Facilitating consensus from the participants about what the meeting should achieve.
  • Facilitating the meeting/workshop using various techniques to achieve outcomes.
  • Evaluating and interpreting information to provide guidance towards achieving meeting/workshop outcomes. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication skills at NQF Level 4.
  • Computer Literacy skills at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Plan and prepare for the facilitation of a meeting/workshop. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The purpose and nature of the meeting/workshop are clearly established and agreed to by parties involved. 

    ASSESSMENT CRITERION 2 
    The types, size and character of the meeting/workshop are clearly identified and described with examples. 
    ASSESSMENT CRITERION RANGE 
    The types and size of meetings/workshop include but are not limited to formal and informal meetings; the sizes include but are not limited to only a few people present, small group meetings, mass meetings, seminars, workshops; character of meetings include, but are not limited to information meetings where specific information is conveyed to those present, decision-making meetings/workshop, planning meetings/workshop.
     

    ASSESSMENT CRITERION 3 
    Pre-agenda setting consultations are appropriately conducted to determine items to be included in the programme/agenda according to organisational requirements is obtained from relevant sources. 

    ASSESSMENT CRITERION 4 
    The objectives of the meeting/workshop are clearly set and agreed upon. 

    ASSESSMENT CRITERION 5 
    People or individuals to participate in the meeting/workshop are identified and confirmed. 

    ASSESSMENT CRITERION 6 
    Participants are provided with the necessary information for the meeting/workshop at the appropriate time according to organisational requirements. 

    ASSESSMENT CRITERION 7 
    An agenda/programme for the meeting/workshop is drawn incorporating all matters to be discussed. 

    SPECIFIC OUTCOME 2 
    Demonstrate an understanding of the roles of a facilitator to lead and manage group interactions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concepts of leadership and management are defined and described in context. 

    ASSESSMENT CRITERION 2 
    The concept of group dynamics is defined and described with examples. 

    ASSESSMENT CRITERION 3 
    The concepts of interpersonal communication and conversational styles are defined and explained in context. 
    ASSESSMENT CRITERION RANGE 
    Interpersonal communication refers to hearing and listening, active listening techniques include but not limited to asking for more information or clarification, paraphrasing content, mirroring feelings, stating one's own feelings, offering to help solve the problem together.
     

    ASSESSMENT CRITERION 4 
    The concept of conflict is defined and the steps taken to resolve conflict during a meeting/workshop are identified and described. 

    ASSESSMENT CRITERION 5 
    Group interaction, communication, collaboration and creativity are optimised between participants to promote free flow-of-thought and creativity by the participants. 

    ASSESSMENT CRITERION 6 
    Any forms of distractions are minimised to achieve the outcomes of the meeting/workshop. 

    SPECIFIC OUTCOME 3 
    Determine and structure the rules of procedure. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Common problems associated with meeting/workshop rules of procedure are identified and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Common problems include but are not limited to, multi-headed animal syndrome, confusion between process and content, personal attacks, traffic problems, unclear participant roles and responsibilities, manipulation, unresolved questions, communication problems.
     

    ASSESSMENT CRITERION 2 
    The general and common order rules of procedure for meetings are explained within context according to organisational requirements to ensure orderly and productive meetings. 

    ASSESSMENT CRITERION 3 
    Ground rules (housekeeping rules) of meeting/workshop procedure and process are determined and structured and agreed upon by participants through consensus. 

    ASSESSMENT CRITERION 4 
    The roles and responsibilities of each participant are established and communicated at the appropriate time to avoid confusion. 

    SPECIFIC OUTCOME 4 
    Facilitate consensus from the participants about what the meeting should achieve. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The objectives of the meeting/workshop are clearly explained to participants according to organisational requirements. 

    ASSESSMENT CRITERION 2 
    Participants are encouraged to ask questions and seek further clarification where necessary. 

    ASSESSMENT CRITERION 3 
    Alterations on the objectives of the meeting/workshop where circumstances have changed are effected. 

    SPECIFIC OUTCOME 5 
    Facilitate the meeting/workshop using various techniques to achieve outcomes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Techniques for generating and evaluating ideas to achieve the outcomes of the meeting/workshop are identified and described. 
    ASSESSMENT CRITERION RANGE 
    Tools/techniques include but are not limited to Participlan, OutComm Kit, etc.
     

    ASSESSMENT CRITERION 2 
    Group work to achieve a particular outcome is used within context. 

    ASSESSMENT CRITERION 3 
    Written exercises to achieve outcomes of the meeting/workshop are used. 

    ASSESSMENT CRITERION 4 
    Tasks for sub-groups to work towards the larger group goal are set and explained in context. 

    SPECIFIC OUTCOME 6 
    Evaluate and interpret information to provide guidance towards achieving meeting/workshop outcomes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Emerging information from discussions is correctly recorded, evaluated and interpreted to provide the necessary guidance. 

    ASSESSMENT CRITERION 2 
    A logical framework is developed and used to build appropriate questions to drive the session. 

    ASSESSMENT CRITERION 3 
    Questions are used to enable participants to unpack and explore issues in a focused manner. 

    ASSESSMENT CRITERION 4 
    Guidance is provided to participants towards achieving outcomes. 

    ASSESSMENT CRITERION 5 
    Distractions are minimised to ensure focus by participants towards achieving the meeting/workshop outcomes. 

    ASSESSMENT CRITERION 6 
    Decisions are clearly recorded and driven through action plans. 

    ASSESSMENT CRITERION 7 
    A report clearly reflecting the proceedings of the meeting/workshop is written with observations and recommendations made for improvement. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this Unit Standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant ETQA.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in this Unit Standard as well as the integrated competence described in the Exit Level Outcome of the Qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • The different forms of communication and communication processes.
  • Groups and group dynamics.
  • Difficult issues and people.
  • Organisational needs for growth and success.
  • Conduct and habits, including mannerisms in groups.
  • Meetings and workshops. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem-solving:
  • Identify and solve problems in which responses indicate that responsible decisions using critical and creative thinking have been applied to deal effectively with conflict in a manner that builds relationships among groups. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others and in a teams:
  • Interact effectively with participants in a way that promotes participation and teamwork among participants in a group. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively:
  • Plan and prepare oneself in relation to specific activities related to organising the facilitation process to meet the organisational requirements and adhere to at all times. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Use visuals, mathematical and/or language skills in the modes of oral and/or written presentation as well as non-verbal communication skills. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understanding the world as a set of related systems:
  • Recognise that problem-solving contexts do not exist in isolation when consequences of not achieving goals and work objectives and the impact on the organisation. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    Registration of assessors:
  • Assessors must be registered as assessors with a relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessors must be in possession of a Qualification in Communication or a related sub-field of Communication Studies at a minimum of NQF Level 6. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  LG SETA 
    Elective  61529   National Certificate: Loss Adjusting  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  INSETA 
    Elective  58309   National Diploma: Project Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  64330   National Certificate: Mission Corporate Services Management  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Avenida (Pty) Ltd 
    2. Icando 
    3. Nyankwavi Investment CC. 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.