SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
242860  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
113955  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

The qualifying learner is capable of:
  • Explaining how the Batho Pele principles apply to their own work roles.
  • Explaining how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identifying and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explainig why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Batho Pele principles are explained in the context of the learner's work situation. 

    ASSESSMENT CRITERION 2 
    The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained. 

    ASSESSMENT CRITERION 3 
    Organisational consequences of the failure to apply Batho Pele principles in the work of the organisation are understood and explained with examples. 

    ASSESSMENT CRITERION 4 
    Personal consequences of the failure to apply Batho Pele principles in own work situation are understood and explained with examples. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles in a public sector context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    ASSESSMENT CRITERION 3 
    Typical key success factors in public sector work performance are identified and explained with examples. 

    ASSESSMENT CRITERION 4 
    Batho Pele principles are mapped to key success factors in public sector work performance and the correlations explained with examples. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South African and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    An indication is given of how Batho Pele principles could be applied to own department. 

    ASSESSMENT CRITERION 3 
    The links between Constitutional Principles of results driven service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 4 
    The links between the legislative framework for service delivery and Batho Pele are understood and explained. 

    ASSESSMENT CRITERION 5 
    Batho Pele principles are explained in the public service context. 
    ASSESSMENT CRITERION RANGE 
    Public service context, includes, but is not limited to, government, democracy, transformation, 'customer'/'public' service.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to applying the Batho Pele principles to own work role and context. These frameworks include, but are not limited to:
  • Batho Pele
  • Public Service Act
  • Public Finance and Management Act
  • Municipal Finance Management Act
  • Constitution
  • Preferential Procurement Act
  • Access to information Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Employment Equity Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The learner must demonstrate an understanding of relevant organisational requirement relevant to applying the Batho Pele principles to own work role and context, which requirements include, but are not limited to:
  • Information sources
  • Information flow within the organisation
  • Internal organisation policy, procedure and guidelines
  • Information requirements
  • Information security 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in order to applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in applying the Batho Pele principles to own work role and context to ensure that all customer-related tasks are completed to organisational requirements on time and to standard. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the contractual and statutory factors that affect applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide timely, satisfactory and applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology effectively and critically in applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will have an affect on applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by applying the Batho Pele principles to own work role and context. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 113955, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  58644   National Certificate: Local Government Support Services  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Core  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  61689   National Certificate: Community Water, Health and Sanitation Promotion  Level 2  NQF Level 02  Reregistered  2023-06-30  EWSETA 
    Elective  64589   National Certificate: Community Water, Health and Sanitation Monitoring  Level 3  NQF Level 03  Reregistered  2023-06-30  EWSETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. A4 Consultancy CC 
    3. ABA Sebenzi 
    4. Africa Corporate Training Institute and HR Consulting 
    5. Africa Institute For Public Administration 
    6. Afriwealth Consulting 
    7. ALSTOM JOHN THOMPSON (PTY) LTD CAPE TOWN 
    8. ARBINET TRAINING & DEVELOPMENT 
    9. ARMS - Audit & Risk Management Solutions 
    10. Asiphokuhle Training and Research Institute 
    11. AVAX SA 481 CC. T/A Mandisa Development Services 
    12. Avenida (Pty) Ltd 
    13. Bantubanye Skills 
    14. Bavuse Trading Enterprises cc 
    15. Black Thari Trading Enterprise 
    16. Boikgantsho Consulting & Events 
    17. Bokatoka Construction and Projects 
    18. Boston City Campus and Business College (PTY) Ltd 
    19. Break The Chains Development Services 
    20. Bull's Business and Skills Training Institute 
    21. BULL'S BUSINESS AND SKILLS TRAINING INSTITUTE 
    22. Business Management Training College (Pty) Ltd 
    23. BW Khuzwayo Consulting CC 
    24. C Ngubane & Associates Inc. 
    25. Central Bridge Trading 109 
    26. Change Strategies Consulting Services CC 
    27. Classic Human Capital Solutions 
    28. Concepts of Sustainable Management (CSM) 
    29. Corporate Skills Development Service 
    30. Cradle Stars Trading Enterprise 
    31. Development Bank of Southern Africa (DBSA) 
    32. DialNx Consultants 
    33. Didintle Training Services 
    34. Dijama Training Academy 
    35. Ditirelo Skills Development Services 
    36. Ditsobotla Training (Pty) LTD 
    37. Eagle Greek Inverstment T/A Mollo consulting 
    38. Edutraining Business College 
    39. EECTRICAL CONTRACTORS ASSOCIATION - ECA 
    40. Elective Training Institute Enterprise CC 
    41. EMINENCE BUSINESS SOLUTIONS (PTY) LTD 
    42. Escaderode Training Enterprise 
    43. ESKOM DISTRIBUTION NORTH WESTERN REGION, BLOEMFONTEIN 
    44. Ethembeni Multi Service Enterprise (Pty) Ltd 
    45. Execuprime Business College (Pty) Ltd 
    46. FAPLA TRAINING 
    47. Goitsikitso Enterprise Trading 
    48. Growth Management Consulting 
    49. HDPSA 
    50. HDPSA GROUP (PTY) LTD 
    51. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    52. IGKM Management Services (Pty) Ltd 
    53. Ikhaya Training and Consulting 
    54. Ilinge Labantu Debt Solution 
    55. IMPILONHLE TRADING & PROJECTS 8 
    56. INFRASTRUCTURE CONSULTING ENGINEERS CC 
    57. Isipho Equiping (Pty) Ltd 
    58. IYANDA HOLDINGS (PTY) LTD 
    59. JEPHMAG TRADING PTY LTD 
    60. Jezilla Projects 
    61. Jobafrik Consulting 
    62. Josmap Training Institute 
    63. JOSMAP TRAINING INSTIUTE 
    64. Jucamo Shelf 4 CC. 
    65. Kalideen Management 
    66. KALIDEEN MANAGEMENT SERVICES 
    67. Kamanga Skills Projects 
    68. Kappia Consulting Services 
    69. Karabo Ya Karabo 
    70. KAREUBO MANAGEMENT SYSTEMS 
    71. Kgolo Institute 
    72. Kuyakhula Development Initiatives 
    73. Leap Skills Developmemt Institute (Pty) Ltd 
    74. Lekoko Consulting (PTY) LTD 
    75. Leronsa Trading Enterprise 
    76. Lesedi Life Holdings 
    77. Letlhokoa Management Services CC 
    78. Letlotlo La Gae (Pty) Ltd 
    79. Lewerb Holdings (PTY) Ltd 
    80. LO Tantsi Fire Consultants CC. 
    81. Lorpen Investments 
    82. M.I.C. Training and Development 
    83. Mabuya Amahle Trading 
    84. Maikarabelo Business Enterprise 
    85. Maile Consulting 
    86. Makavila Suppliers CC. 
    87. MAKHOKA SUPPLIERS (PTY) LTD 
    88. Management College of Southern Africa (MANCOSA) 
    89. Marcado Human Resources Strategies 
    90. Mass Computer Training And Printers 
    91. Maxlen Holdings 
    92. Mcebo Technologies 
    93. Menliserve 
    94. Mgwezane Training and Events Management CC. 
    95. Miczo's Enterprise 
    96. Misol Projects cc 
    97. Mission Point Consulting 
    98. MJ Mafunisa Consulting (PTY) LTD 
    99. MMESELANE CONSTRUCTION 
    100. Mod-Mosh Projects and Consulting (PTY) LTD 
    101. Mohlaje Solutions (Pty) Ltd 
    102. Morar Incorporated 
    103. Mortarboard Training Solutions 
    104. Mosako Wa Kitso 
    105. MPUMAMANZI ACADEMY (PTY) LTD 
    106. MTHENGENYA & ASSOCIATES 
    107. MTK Corporate Solutions 
    108. NDITSHE COMMUNITY DEVELOPMENT CONSULTANTS 
    109. NEDTEX73 
    110. Nemalale Eagles Consultancy CC 
    111. Networx for Career Development 
    112. Nghano Training and Development Centre 
    113. Nhlahle Development Agency 
    114. Nkqubela Community Developers 
    115. NOKRAM (PTY) LTD 
    116. NS Global Academy 
    117. Ocklan Carpe Diem Training and Capacity Building Solutions CC. 
    118. OSHIKATI 
    119. Outeniqua Leadership Institute 
    120. Paseka Business Enterprise 
    121. Pioneer Business Consulting 
    122. Power Rush Trading 170 CC. 
    123. Powernexus 
    124. PRAXIS TRAINING AND CONSULTANCY (PTY) LTD 
    125. Pudi's Educational Services And Youth Development 
    126. Rally Business Consulting 
    127. Reflections Development Institute 
    128. Regent Business School (Pty) Ltd t/a Regent Business School 
    129. Reminiscent Business Consulting PTY (Ltd) 
    130. Riostep (Pty) Ltd 
    131. SABS NATIONAL ELECTRICAL TESTING FACILITY OLIFANTSFONTEIN 
    132. Sebobatho Project Management 
    133. Seige Trading Solutions 
    134. Siyakhula Trust 
    135. South African Governance and Business College 
    136. SOUTH AFRICAN INSTITUTE OF RENEWABLE ENERGY (PTY) LTD 
    137. SOUTHERN AFRICAN YOUTH MOVEMENT 
    138. STARPLEX 408 CC 
    139. SWARANANG MANAGEMENT CONSULTING CC 
    140. TAG TEC TRAINING 
    141. Talent Emporium Academy (PTY) Ltd 
    142. TCEP (Pty) Ltd 
    143. The Crimson CO CC. 
    144. Thubelihle Graduate Institute 
    145. Thuto Lere Community Empowerment Programme 
    146. Tlaletso Consultants 
    147. Tloumogale Business Development & Consulting 
    148. Tsebong Training Centre 
    149. Tshisimani Holdings (PTY) Ltd. 
    150. Tshwane Training Institute (PTY) LTD. 
    151. TSK Projects 
    152. Tsoga re dire Holdings (Pty) Ltd 
    153. Tuns Trading and Projects (Pty) Ltd 
    154. Twin Peak Technologies 
    155. Ubuntu-Batho-Com-Corp-Services CC 
    156. Umqondo Consultancy 
    157. Umsenge SDCS 
    158. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    159. University of Fort Hare 
    160. Vantage Training 
    161. Vhutshilo Health And Training Organisation 
    162. World Pace Development and Training Institute 
    163. ZMG CONSULTING 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.