SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Comply with procedures in respect of lost, discrepant and damaged cargo 
SAQA US ID UNIT STANDARD TITLE
252419  Comply with procedures in respect of lost, discrepant and damaged cargo 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
11399  Apply lost, discrepant and damaged cargo procedures  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are, or you wish to be involved in the processes and procedures required in respect of cargo claims. Individuals who are credited with this Unit Standard will be able to, on discovery of loss, discrepancy or damage to cargo, organise, initiating action and initiate and finalise claims.

The qualifying learner is capable of:
  • Initiating action in the event of loss or damage to cargo within carrier's time bar limitations.
  • Endorsing documentation for the purpose of preserving rights of claim.
  • Communicating with affected parties.
  • Initiating and finalising claim action.
  • Maintaining appropriate records. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will be assumed competent in:
  • Communication at NQF Level 2 or equivalent.
  • Mathematical Literacy at NQF Level 2 or equivalent. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Initiate action in the event of loss or damage to cargo within carrier's time bar limitations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Carrier's conditions of carriage are identified and carrier's time bar limitations specified. 

    ASSESSMENT CRITERION 2 
    Notice of loss or damage to cargo is sent to all parties in accordance with organisational procedures. 

    ASSESSMENT CRITERION 3 
    Confirmation of receipt of notice of damaged cargo is received from all parties. 

    ASSESSMENT CRITERION 4 
    In the event of damaged cargo an inspection is done and noted, photographs taken and filed in accordance with standard operating procedures. 

    SPECIFIC OUTCOME 2 
    Endorse documentation for the purpose of preserving rights of claim. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A Notice of claim to be lodged is processed in accordance with standard operating procedures. 

    ASSESSMENT CRITERION 2 
    Responses received from all parties are noted and filed in accordance with standard operating procedures. 

    ASSESSMENT CRITERION 3 
    Follow-up with client is undertaken is taken in accordance with standard operating procedures. 

    SPECIFIC OUTCOME 3 
    Communicate with affected parties. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The client's price claim is submitted to all affected parties. 

    ASSESSMENT CRITERION 2 
    Responses received from affected parties are noted and filed in accordance with standard operating procedures. 

    ASSESSMENT CRITERION 3 
    Correspondence is maintained on an ongoing basis between all affected parties within the carrier's time bar limitations. 

    SPECIFIC OUTCOME 4 
    Initiate and finalise claim action. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Final notice is sent to all effected parties requesting closure and finalisation of the claim. 

    ASSESSMENT CRITERION 2 
    The claim is concluded with all parties in accordance with all parties in accordance with standard operating procedures. 

    SPECIFIC OUTCOME 5 
    Maintain appropriate records. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A file is maintained of all correspondence from the initial notice of damage to the final letter of settlement. 

    ASSESSMENT CRITERION 2 
    All photographs, press reports clippings, and surveyor's reports are kept in accordance with standard operating procedures. 

    ASSESSMENT CRITERION 3 
    All correspondence is filed in accordance with standard operating procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Claims documentation: Pro-forma and priced claims, and repudiations.
  • Carrier time bars.
  • Role of the insurance surveyor.
  • Documentation including: Discrepant and damaged cargo reports, transport documents and consignment notes, and indemnity documents.
  • Terminology.
  • Action to be taken on receipt of goods.
  • Claims records.
  • Role of the Forwarder. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to lost, discrepant and damaged cargo and the finalisation thereof. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to bring finalisation to the process. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to lost, discrepant, and damaged cargo. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with all affect parties in respect of lost, discrepant and damaged cargo. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to process all claims. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems where slow or poor claims leads to a loss for both the organisation and the client. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 11399, "Apply lost, discrepant and damaged cargo procedures", Level 4, 3 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59365   National Certificate: Freight Forwarding and Customs Compliance  Level 3  NQF Level 03  Reregistered  2018-06-30  TETA 
    Elective  59298   Further Education and Training Certificate: Freight Forwarding and Customs Compliance  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Centre for Logistics Excellence (Pty) Ltd 
    2. Global Maritime Legal Solutions (Pty) Ltd 
    3. Innovative Shared Services 
    4. Institute for Quality cc 
    5. Learning Exchange Pty (Ltd) 
    6. METRO MINDS 
    7. NOSA LOGISTICS (PTY) LTD 
    8. P and R Development and Training (Pty) Ltd 
    9. Phephani Learnerships cc 
    10. School of Shipping 
    11. Skills Development Specialists 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.