SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Explain the functions and responsibilities of a flight supervisor and/or ramp agent 
SAQA US ID UNIT STANDARD TITLE
261217  Explain the functions and responsibilities of a flight supervisor and/or ramp agent 
ORIGINATOR
SGB Aerospace Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Physical Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners accredited with this standard will acquire a broad understanding of the operations that take place around an aircraft from receiving and servicing an aircraft to managing loading, irregularities and ensuring ramp safety. There are a number of coordination and management functions and competencies around the ramp that the learner will acquire in completing this standard.

Learners credited with this Unit Standard will be capable of:
  • Interpreting documentation for aircraft handling.
  • Receiving the aircraft at the ramp.
  • Coordinating the loading and servicing of the aircraft.
  • Managing irregularities.
  • Explaining ramp aircraft safety. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Interpret documentation for aircraft handling. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information to handle the aircraft is collected, interpreted and organised to ensure efficiency. 

    ASSESSMENT CRITERION 2 
    Manpower and equipment to facilitate flight handling are managed according to standard operating procedure. 

    ASSESSMENT CRITERION 3 
    Third party service providers are liaised with and their activities coordinated to facilitate timeous servicing of aircraft. 
    ASSESSMENT CRITERION RANGE 
    Catering, fuelling, toilet and water, cleaning, engineering.
     

    SPECIFIC OUTCOME 2 
    Receive the aircraft at the ramp. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Arrangements are made and checks conducted to ensure that all relevant personnel and equipment are present in their staging area and on time. 

    ASSESSMENT CRITERION 2 
    The unloading of the holds in the correct sequence and the delivery of off-loaded items in terms of priority is supervised to ensure smooth operation. 
    ASSESSMENT CRITERION RANGE 
    Items include baggage priority bags, transfer luggage and local bags cargo mail.
     

    ASSESSMENT CRITERION 3 
    Holds are checked for serviceability and corrective measures are taken where applicable. 

    SPECIFIC OUTCOME 3 
    Coordinate the loading and servicing of the aircraft. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Load plan and load checking are interpreted and verified with the supervisor/load control. 

    ASSESSMENT CRITERION 2 
    Loading in correct sequence and in terms of off-loading priority for bulk and containerised aircraft is supervised and managed to ensure efficiency and safety. 

    ASSESSMENT CRITERION 3 
    Deviations from load plans are communicated and authorisation to continue is received from load control. 

    ASSESSMENT CRITERION 4 
    Documents are finalised and handed to personnel on board the aircraft. 
    ASSESSMENT CRITERION RANGE 
    Documents include manifests, load sheets, NOTOC and general declaration (gendecs).
     

    ASSESSMENT CRITERION 5 
    All equipment and staff from the parking bay (or ramp) are removed to staging area when all activities have been completed. 

    SPECIFIC OUTCOME 4 
    Manage irregularities. 
    OUTCOME RANGE 
    Irregularities include incidents, accidents, abnormal loads, spillages, aircraft defects, damages and aircraft changes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Irregularities are recognised and managed in accordance with standard operating procedures. 

    ASSESSMENT CRITERION 2 
    Problems or challenges within one's responsibility are solved and referred to relevant authority should the need arise. 

    ASSESSMENT CRITERION 3 
    Reporting mechanisms and structures for any irregularities are identified and procedures to be followed explained to ensure efficiency. 

    SPECIFIC OUTCOME 5 
    Explain ramp aircraft safety. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Knowledge related to approaching the aircraft is demonstrated to guide the aircraft and maintain safety. 
    ASSESSMENT CRITERION RANGE 
    Knowledge includes signals, chocks, foreign object debris (FOD).
     

    ASSESSMENT CRITERION 2 
    Marshalling of equipment for servicing aircraft is performed to ensure that activities are performed safely and in an orderly manner. 
    ASSESSMENT CRITERION RANGE 
    Includes equipment for catering, toilet and water, steps, PAU, wing walkers.
     

    ASSESSMENT CRITERION 3 
    Damage to aircraft doors and cargo holds is recognised and appropriate action taken where applicable. 

    ASSESSMENT CRITERION 4 
    Operators driving and working around the aircraft are supervised to ensure maximum safety. 
    ASSESSMENT CRITERION NOTES 
    Possible aspects to consider are speed, obstructions, weather conditions, restricted vision, safe working loads, horseplay, spillages. 

    ASSESSMENT CRITERION 5 
    Fuelling with passengers on board is managed with caution and care. 
    ASSESSMENT CRITERION NOTES 
    Emergency exit areas are kept clear during refueling process. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Dealing with adverse conditions.
  • Managing irregularities.
  • Managing third party service providers. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation, community to ensure that aircraft is serviced and handled timeously and efficiently. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsively and effectively when handling the ramp on arrival of an aircraft. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to:
  • Respond to problems and challenges.
  • Manage safety on the ramp. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation to ensure that all service providers complete their tasks in the agreed upon sequence. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and the health of others by ensuring that the correct equipment is marshalled for the activities around the ramp. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that the problem-solving contexts do not exist in isolation when engaging with problems and challenges on the ramp. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2018-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Lanseria International Airport Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.