SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage relationships between supply chain partners 
SAQA US ID UNIT STANDARD TITLE
336719  Manage relationships between supply chain partners 
ORIGINATOR
SGB Procurement, Logistics and Supply Chain Mngt 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Procurement 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Purpose:

This unit standard will enable learners to manage relationships between supply chain partners. People credited with this unit standard will be able to manage the relationships with supply chain stakeholders in a professional and ethical manner to the benefit of the effectiveness of the total supply chain.

A learner credited with this unit standard will be able to:
  • Interpret the organisational strategy and identify the issues and focuses to be included in relationship management strategies.
  • Analyse the relationship between supply chain partners and effective contract management.
  • Build and maintain good customer relationships.
  • Analyse ethical and professional issues relating to supplier and customer relations. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication at NQF Level 4.
  • The execution of supervisory tasks.
  • Mathematical Literacy at NQF Level 4. 

  • UNIT STANDARD RANGE 
    The applied competence expressed in this standard covers the knowledge and understanding of:
  • The linkage of relationship management with the organisational strategy.
  • Building relationships through effective contract management.
  • Supplier development.
  • Fundamentals of customer relationships.
  • Ethics and legal issues of relationship management. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Interpret the organisational strategy and identify the issues and focuses to be included in relationship management strategies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The overall business strategy of an organisation is interpreted to inform the development and strengthening of strategic supply chain partner relationships. 

    ASSESSMENT CRITERION 2 
    The importance of the various supply chain components is analysed to determine their effect on the business strategy. 

    ASSESSMENT CRITERION 3 
    Various internal and external stakeholders are identified to determine their role in the supply chain. 

    ASSESSMENT CRITERION 4 
    Key relationship issues that must be addressed are identified to optimise profit. 

    SPECIFIC OUTCOME 2 
    Analyse the relationship between supply chain partners and effective contract management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The need for better contracts management is analysed to ensure improved corporate governance. 

    ASSESSMENT CRITERION 2 
    The process that will facilitate effective contracting is examined to improve turn-around times. 

    ASSESSMENT CRITERION 3 
    Various processes and tools for contract management are evaluated to reflect the advantages and disadvantages of each. 

    ASSESSMENT CRITERION 4 
    Processes for the effective monitoring and controlling of supplier performance are assessed. 

    ASSESSMENT CRITERION 5 
    Additional approaches to improve supplier relationships are recommended to ensure optimal utilisation of supplier networks. 

    SPECIFIC OUTCOME 3 
    Build and maintain good customer relationships. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Ways in which suppliers can be assisted are discussed to reflect how they could maximise their effective contributions within the supply chain. 
    ASSESSMENT CRITERION RANGE 
    The discussion needs to include aspects related to strategic importance of supplier development, World Class Supplier Development, best practice applications of this process, advantages and pitfalls, limitations.
     

    ASSESSMENT CRITERION 2 
    Practical processes for ensuring effective customer relationships within the supply chain are followed. 

    ASSESSMENT CRITERION 3 
    Service Level Agreements are produced and negotiated to reflect the interests of both the organisation and the customer. 

    ASSESSMENT CRITERION 4 
    Customer relationships are implemented through processes and strategies that facilitate the building and maintaining of effective long term relationships. 

    ASSESSMENT CRITERION 5 
    Internal and external customers are identified to determine activities required for building and maintaining relationships. 

    SPECIFIC OUTCOME 4 
    Analyse ethical and professional issues relating to supplier and customer relations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Ethical and professional dilemmas are interrogated and examined to ensure compliance to the Codes of Ethics. 

    ASSESSMENT CRITERION 2 
    Benchmarks regarding the establishment of policies and procedures are analysed to ensure ongoing ethical conduct. 

    ASSESSMENT CRITERION 3 
    Ethical and professional issues are examined to reflect their relationship to corporate governance and legal requirements. 

    ASSESSMENT CRITERION 4 
    Recommendations are made to reflect actions that will enhance relationships within ethical parameters. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this unit standard must be accredited by the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • Moderation should encompass achievement of competence described in both individual unit standards as well as the integrated competence described in the qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Who customers, end users, procurement stakeholders and service providers are and the role that each of them play in the success of the Supply Chain.
  • Why it is important to build good supplier relationships.
  • The basic process to be followed before contracting takes place.
  • The types of contracting that can take place (long term, short term, coverage contracts etc.) and how each will impact on the supplier relationships.
  • The impact of administration on good supplier relationships.
  • How to develop a contracting checklist (terms and conditions, delivery operations schedule, staffing and supervision, site conditions, work rules safety etc., Invoicing procedures, materials usage, background checks, legal accreditations BEE requirements, insurance and tax certificates, permits, possible conflicts with other work etc.).
  • The various possible supplier strategies (arms length, strategic alliances, proffered supplier, joint venture, strategic sourcing).
  • What is meant by operations progress reporting.
  • The value of monitoring total supplier performance.
  • Various plans to evaluate supplier performance-(The weighted points plan, the categorical plan, the cost ratio plan).
  • The common approaches used to motivate suppliers (Punishments and rewards).
  • How to use supplier assistance techniques (Transformational training, quality audits, supply system reviews, problem solving, and value analysis).
  • The use of supplier surveys.
  • Additional approaches to improving supplier relationships (Annual supplier meetings, supplier roundtables, workshops, collaboration).
  • The use of cross functional teams to facilitate supplier relationship management.
  • How to develop technical distribution specifications for inclusion in the supplier contract and service Level agreements.
  • The various techniques for determining tariffs and how they will impact on the distribution function (Tariff by weight, volume, size, quantity, distance and frequency).
  • The various legal and commercial elements of supplier contracts and their implications for distribution
  • The various supplier relationship management philosophies and techniques that can be applied during the life cycle of the supplier contract.
  • How to make an effective supplier development decision.
  • What exactly is implied by supplier development.
  • The legal and ethical issues regarding supplier development.
  • The expected results from supplier development.
  • The current best practices relating to supplier development.
  • How to assist suppliers to eliminate waste.
  • How to help suppliers do a value analysis.
  • The basic barriers to supplier development and how to overcome them.
  • Who our customers are.
  • The principles of good customer relationships.
  • Managing customer contracts.
  • Effective customer communication.
  • The basics of customer behaviour.
  • The ethical aspects of dealing with customers.
  • Various types of customer contracts and their impact on customer relationships.
  • The customer requirements and the organisational objectives.
  • How the distribution activities and approaches impacts on customer relations.
  • The impact of customer service and requirements on the total cost of logistics.
  • How the development of synergistic relationships with customers can be mutually beneficial.
  • The fundamental marketing concepts relevant to customer service management and how these impact on the distribution function.
  • The impact of payment processing on customer relations and the role of the distribution function in influencing payment processes.
  • The consequences of the termination of customers and how this will impact on the distribution function (depreciation stock, consignment stock etc.).
  • What professional supply management is.
  • The principles and standards that underlie ethical behaviour.
  • Various perceptions regarding ethics.
  • The critical issues relating to corruption.
  • The issues of ethics in developing economies.
  • What conflicts of interests are.
  • How to deal with confidential information.
  • What is meant by reciprocity.
  • The fundamentals of local and international laws that deal with the issues of ethics.
  • How to avoid "Sharp" practices.
  • How to deal with competitive bidding.
  • The management responsibility regarding ethical behaviour. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Align and execute a supply chain strategy and implement supplier measurements and use these to identify potential supply chain problems and conceptualise appropriate solutions to these problems. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • Apply the principles of team work to work related situations and to other life experience situations. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively through:
  • Establishing supplier relationships based on engagement plans. 

  • UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information when:
  • Developing a market and stakeholder analysis within the supply chain management environment. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
  • Communicate the goals and objectives of the supply chain persuasively with supply chain partners and use good communication skills to understand the involved supply chain partner dynamics. 

  • UNIT STANDARD CCFO SCIENCE 
    Using science, technology and indigenous knowledge effectively and critically, showing responsibility towards the environment and health of others through:
  • Discussing what professional supply management is. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when:
  • Incorporating legislation, regulations, policies, procedures and codes of ethics to ensure effective relationships with supply chain parteners. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  74149   National Certificate: Supply Chain Management  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academics Dynamics (Pty) Ltd 
    2. Aldabri 106 Institute for Quality Pty Ltd 
    3. Andebe Training and Skills Development 
    4. BPL Academy 
    5. Brilliant Skills Development & Training Solutions 
    6. Centre for Logistics Excellence (Pty) Ltd 
    7. College for Business and Maritime Studies 
    8. College of Production Technology 
    9. COMMERCE EDGE SOUTH AFRICA PTY LTD 
    10. D AND D LWAZI RENAISSANCE RESEARCH DEVELOPMENT INSTITUTE 
    11. Global Maritime Legal Solutions Pty Ltd 
    12. Innovative Shared Services 
    13. KVR TRAINING AND BUSINESS SOLUTIONS PTY LTD 
    14. Makwedeng Training 
    15. Metro Minds 
    16. Phephani Learnerships cc 
    17. Pro-Active Assessment and RPL College (Pty) Ltd 
    18. School of Shipping 
    19. Skills Development Specialists 
    20. UKWAKHILE TRAINING 
    21. Y2K College 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.