SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Communicate in an assertive manner with clients and fellow workers 
SAQA US ID UNIT STANDARD TITLE
9506  Communicate in an assertive manner with clients and fellow workers 
ORIGINATOR
SGB Air-conditioning Refrigeration and Ventilation 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Engineering and Related Design 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Identify assertive behaviour, realise the value thereof and practice some assertiveness techniques. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
ABET level 4 literacy 

UNIT STANDARD RANGE 
Understand passive, aggressive and depressive behaviour. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Identify assertive behaviour and discuss the advantages. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The concept assertiveness is understood and explained. 

ASSESSMENT CRITERION 2 
2. Different types of assertive behaviour are identified. 

ASSESSMENT CRITERION 3 
3. Advantages of assertive behaviour are listed and discussed. 

SPECIFIC OUTCOME 2 
Understand the importance of assertiveness as an important tool to use to communicate effectively. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Different ways of communicating with fellow-workers are identified and discussed. 

ASSESSMENT CRITERION 2 
2. The advantages of assertive behaviour are listed discussed. 

ASSESSMENT CRITERION 3 
3. Different situations where assertive behaviour will be to the advantage are listed and discussed. 

SPECIFIC OUTCOME 3 
Use different techniques to be assertive. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Different assertiveness techniques are identified and explained. 

ASSESSMENT CRITERION 2 
2. Techniques are role-played. 

ASSESSMENT CRITERION 3 
3. Strengths and weaknesses of different techniques are listed and discussed. 

ASSESSMENT CRITERION 4 
4. Assertiveness techniques are used within context. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Any person wishing to be assessed against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, who may appoint a moderator to be present at the assessment. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Understanding the value of assertive behaviour. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO COMMUNICATING 
Communicate effectively
  • Using language skills 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Learner and societal development
  • Contribute to the full development of each learner and the social and economic development of the society at large because learners gain confidence through their ability to communicate effectively 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  20721   National Certificate: Air Conditioning, Refrigeration and Ventilation  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2004-06-13  Was MERSETA until Last Date for Achievement 
    Fundamental  21006   National Certificate: Automotive Component Manufacturing and Assembly  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-11-01  Was MERSETA until Last Date for Achievement 
    Fundamental  22860   National Certificate: Autotronics  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  MERSETA 
    Fundamental  48474   National Certificate: Electrical Engineering  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2009-02-18  Was EWSETA until Last Date for Achievement 
    Fundamental  22871   National Certificate: Engineering Fabrication (light or heavy)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-08-16  MERSETA 
    Fundamental  23259   National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  MERSETA 
    Fundamental  23275   National Certificate: Mechanical Engineering: Fitting  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-06-25  MERSETA 
    Fundamental  23256   National Certificate: Mechanical Engineering: Fitting and Machining  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was MERSETA until Last Date for Achievement 
    Fundamental  23279   National Certificate: Mechanical Engineering: Machining  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was MERSETA until Last Date for Achievement 
    Fundamental  22772   National Certificate: Mechatronics  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  MERSETA 
    Fundamental  21016   National Certificate: Metal and Engineering Manufacturing Processes  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2011-02-16  Was MERSETA until Last Date for Achievement 
    Fundamental  20890   National Certificate: Plastics Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2005-04-13  Was MERSETA until Last Date for Achievement 
    Fundamental  36153   National Certificate: Polymer Composite Fabrication  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  MERSETA 
    Fundamental  21013   National Certificate: Power and Telecommunication Cable Manufacturing  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Fundamental  48796   National Certificate: Quality Assurance of Tyre Manufacturing Processes  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  MERSETA 
    Fundamental  24218   National Certificate: Thermoplastic Fabrication  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  MERSETA 
    Fundamental  48799   National Certificate: Tyre and Tyre Component Manufacturing  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  MERSETA 
    Fundamental  24216   National Certificate: Welding Application and Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2006-12-03  MERSETA 
    Elective  79407   National Certificate: Polymer Compound Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Elective  79986   Further Education and Training Certificate: Dance Instruction  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Elective  48962   Further Education and Training Certificate: Manufacturing and Assembly Logistics (M&AL)  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  91925   Further Education and Training Certificate: Mechanical Engineering: Machining and Tooling  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  79246   Further Education and Training Certificate: Wild Land Fire Fighting  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2013/077851/07 South Africa (Pty) Ltd 
    2. Aboutlearning Pty Ltd 
    3. AIR TRAINING CONSULTING & SERVICES 
    4. Alvern Cables (Pty) Ltd (GERMISTON) (TP) 
    5. ArcelorMittal South Africa Ltd (VANDERBIJLPARK) (TP) 
    6. Artisan Training Institute 
    7. Barloworld South Africa (Pty) Ltd T/A Barloworld-Equipment (ISANDO) (T 
    8. BELMET TRAINING CENTRE T/A BELMET MARINE (PTY) LTD (Bellville)(TP) 
    9. Black Eagle Training (PIETERMARITZBURG) (TP) 
    10. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    11. Bridgestone South Africa (Pty) Ltd - Brits Plant (BRITS) (TP) 
    12. BTC TRAINING AFRICA PTY LTD 
    13. CHERYL CARTER & ASSOCIATES 
    14. Coastal Kzn F.E.T. College - Swinton Road Campus 
    15. Coastal Kzn F.E.T. College - Umbumbulu Campus 
    16. College of Production Technology 
    17. Continental Tyres SA (Pty) Ltd (NEW BRIGHTON) (TP) 
    18. CREATIVE FOUNDATION TRAINING 
    19. Customised Training Specialists Trust T/A CTS (PINETOWN) (TP) 
    20. Edutel Wholesale & Retail Academy 
    21. ENB Training Service 
    22. Gijima AST Holdings (Pty) Ltd T/A Fundi Training Centre (BENONI) (TP) 
    23. Guest Resource Services (Pty) Ltd 
    24. HV Consultants (Pty) Ltd (PORT ELIZABETH) (TP) 
    25. Izizwe Training Centre (Pty) Ltd T/A Simtech Training (NORTHDENE) (TP) 
    26. Legal Environment Safety & Health Requirements cc 
    27. Lightbrary Development Solutions Pty Ltd 
    28. Mercedes Benz South Africa (Pty) Ltd (CENTURION) (TP) 
    29. Mercedes Benz South Africa (Pty) Ltd (EAST LONDON) (TP) 
    30. METSKILL (PTY) LTD 
    31. Michris Consulting And Global Skills 
    32. MSC Education Holdings (Pty) Ltd 
    33. Nela Kahle 80 cc 
    34. Northlink College - Wingfield Campus 
    35. P AND T TECHNOLOGY (PTY) LTD 
    36. Planet Waves 237 (Pty) Ltd T/A Occupational Learning Centre (OLC) (PRE 
    37. Plastics Federation of South Africa (MAITLAND) (TP) 
    38. Plastics Federation of South Africa (MIDRAND) (TP) 
    39. Plastics Federation of South Africa (WESTMEAD) (TP) 
    40. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    41. Rema Tip Top SA (Pty) Ltd (BENONI) (TP) 
    42. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    43. Samancor Chrome Ltd T/A Khuphuka Training & Development (MIDDELBURG) ( 
    44. SHEQNET cc (Randhart)(TP) 
    45. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    46. The Ed Agency Pty Ltd 
    47. The Learning Organisation 
    48. Toyota Academy Toyota SA Motors (Pty) Ltd (ISIPINGO) (TP) 
    49. Triple E Training Holdings (Pty) Ltd (KRUGERDORP) (TP) 
    50. Tubular Holdings (Pty) Ltd (EMALAHLENI) (TP) 
    51. Umbuso Training Services 
    52. Visual Excellence Trading 508 (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.