SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Conduct communication within a business environment 
SAQA US ID UNIT STANDARD TITLE
10622  Conduct communication within a business environment 
ORIGINATOR
SGB Food 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this unit standard is able to:
  • Demonstrate an understanding of communication channels in business and everyday life.
  • Conduct written and verbal communication within the business environment.
  • Use communication in a business environment.

    This unit standard is intended for a person working in a business environment who needs to communicate open and directly to a target audience.

    The skills, knowledge and understanding demonstrated within this unit standard are essential for social and economic transformation and contribute to the upliftment and economic growth within a business environment. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Required skills and knowledge on:
    Listening, speaking, reading, writing and presentation skills on NQF 4. 

    UNIT STANDARD RANGE 
    The scope and context of this unit standard is for any person communicating in a business environment in a professional manner.

    The level assigned to this unit standard is appropriate because information, methods or resources need to be planned, selected and presented. The application of this unit standard is to be responsible for the nature, quality and quality of output. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of communication channels in business and everyday life. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The process and purpose of communication is defined according to communication principles. 

    ASSESSMENT CRITERION 2 
    2. The communication channels used in business and personal life are identified and explained with the aid of examples. 

    ASSESSMENT CRITERION 3 
    3. The diversity of cultures and communication channels are acknowledge and appreciated within business and everyday life scenarios. 

    ASSESSMENT CRITERION 4 
    4. Barriers to effective and open communication modes are identified with the aid of examples within business environment. 

    SPECIFIC OUTCOME 2 
    Conduct written and verbal communication within the business environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Communication mode is planned, organised and composed for the specific audience. 

    ASSESSMENT CRITERION 2 
    2. A written and verbal message are composed and presented in a professional and ethical manner. 

    ASSESSMENT CRITERION 3 
    3. A graphic or visual presentation is prepared and presented to a target business audience. 

    SPECIFIC OUTCOME 3 
    Use communication in a business environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The impact and effect of informal and unofficial communication within the business environment is identified according to positive and negative values. 

    ASSESSMENT CRITERION 2 
    2. Personal communication techniques within a team are demonstrated according to professional and sound business ethics. 

    ASSESSMENT CRITERION 3 
    3. A conflict situation is identified and possible procedures or steps for resolving a dispute or breakdown in relations are suggested using respectful dialog. 

    ASSESSMENT CRITERION 4 
    4. Clear, direct and open communication modes, mediums, styles and techniques are identified and demonstrated in a particular business context to a specific audience. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Internal moderation.
  • External moderation.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment and moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Direct observation in simulated or actual work conditions. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge is reflected within the assessment criteria of each specific outcome. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking, have been made.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentations.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exist in isolation.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large.

    Evident in all specific outcomes. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59589   National Diploma: Music  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  As per Learning Programmes recorded against this Qual 
    Core  49783   National Diploma: Joint and Multi-National Operations  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Fundamental  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Fundamental  71969   National Certificate: Automotive Components: Manufacturing and Assembly  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Fundamental  78966   National Certificate: Diamond Design and Evaluation  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MQA 
    Fundamental  78843   National Certificate: Diamond Processing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MQA 
    Fundamental  83446   National Certificate: Electronics  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Fundamental  63209   National Certificate: Energy Regulation  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Fundamental  21813   National Certificate: First Line Manufacturing Management: Food and Beverage  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2005-06-12  Was FOODBEV until Last Date for Achievement 
    Fundamental  49743   National Certificate: Manufacturing Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FOODBEV 
    Fundamental  58625   National Certificate: Occupational Safety  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  49075   National Certificate: Organisational Transformation and Change Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Fundamental  66189   National Certificate: Quality Management Systems  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Fundamental  60309   National Certificate: Sport Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Fundamental  60549   National Diploma: Aeronautical Information Management Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  TETA 
    Fundamental  65609   National Diploma: Allied Health Therapies  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Fundamental  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Fundamental  49469   National Diploma: Complex Procurement  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Fundamental  49853   National Diploma: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2008-09-17  Was SAS SETA until Last Date for Achievement 
    Fundamental  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Fundamental  48765   National Diploma: Maintenance of High-speed Production Processes (Fast-moving Consumer Goods)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FOODBEV 
    Fundamental  79808   National Diploma: Occupational Safety  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  49076   National Diploma: Organisational Transformation and Change Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Fundamental  63909   National Certificate: Business Analysis  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Elective  63309   National Certificate: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A.S.A.P Training And Consulting 
    2. Aba Sebenzi 
    3. Akadon Trading (Pty) Ltd 
    4. All Access Holdings 
    5. Amusa Consulting 
    6. Arden School of Management 
    7. Asiphokuhle Training And Research Institute 
    8. Atvance Institute (Pty) Ltd 
    9. B-Safe Africa Health 
    10. Bantubanye Skills 
    11. Baralong Safety Consultant (Pty) Ltd 
    12. Bo Support Services Cc 
    13. Boikgantsho Consulting & Events 
    14. Business Intelligence And Governance 
    15. Cape Peninsula University of Technology 
    16. Capricon Training Consultants cc 
    17. Career Builders Academy Pty Ltd 
    18. Change Strategies Consulting Services Cc 
    19. Chippa Training Academy (Pty) Ltd 
    20. Clean Heat Academy (Pty) Ltd 
    21. Commitech Consulting 
    22. Connex Marketing Cc 
    23. Cradle Stars Trading Enterprise 
    24. Cymbol Consulting(Pty) Ltd. 
    25. D and D Lwazi Renaissance Research and Development Institute 
    26. Danearl (Pty) Ltd 
    27. Ddb Zazele Consulting 
    28. Dikalakala Training And Skills Development 
    29. E Mali Outsourcing Cc 
    30. Ehsq System Matter 
    31. Elangeni Consulting 
    32. Elangeni Consulting (PTY) LTD 
    33. Elective Training Institute Enterprise Cc 
    34. Emvelo Quality And Environmental Consultant (Pty) Ltd 
    35. Enviro Mobi Pty Ltd 
    36. ENVOY PLANET CONSULTING AND PROJECTS (PTY) LTD 
    37. Forestcom 
    38. Fundani School of Thought (pty) Ltd 
    39. Gauteng City College 
    40. Giamanje Tvet College 
    41. Giant Alive Group 
    42. Gordtech Industries 
    43. Green Gain Consulting (Pty)Ltd 
    44. Green Skills Academy 
    45. Groen Mintirho (Pty)Ltd 
    46. Growing Cherries Consulting Services 
    47. Growth Management Consulting 
    48. Hamonate Consulting 
    49. HAVOHEJ CONSULTANCY 
    50. HILLCROSS BUSINESS SCHOOL (PTY 
    51. Hlolo Entle Training and Projects (Pty) Ltd 
    52. Icando 
    53. Iliso Investment holdings (Pty) Ltd 
    54. Inafrica General Trading Pty Ltd 
    55. Injomane Trading 12 
    56. Inkazimulo Trading 
    57. Inkwazi Learning Network 
    58. Innercity Training Institute (Pty) Ltd 
    59. Isibuko Group Pty Ltd 
    60. Izwelethu Black Diamond 
    61. Jobafrik Consulting 
    62. Josmap Training Institute 
    63. K Boneng Consulting Services P 
    64. Kagisho Business Concepts (Pty) Ltd 
    65. KALIDEEN MANAGEMENT SERVICES 
    66. Kellery Projects 
    67. Kelsey Events And Business Consulting 
    68. Kenlet Educational Projects 
    69. Kephama Training Solutions 
    70. KHOSITHI TRAINING 
    71. Khula Nonke Training & Development 
    72. Kn Business Solutions 
    73. Kuyakhula Development Initiatives 
    74. Letlhokoa Management Services Cc 
    75. Lewerb Holdings (Pty) Ltd 
    76. Londimvelo Consultants 
    77. Lorrainee Trading Enterprise 
    78. Mabuya Amahle Trading 
    79. Makaota Training Consultants 
    80. Makhuba Development Projects CC 
    81. Makwedeng Training 
    82. Malope It Solutions (Pty) Ltd 
    83. Mamuhle Academy 
    84. Mangalani Business Enterprises 
    85. Marcado Human Resources Strategies 
    86. Masizakhe Leanerships cc 
    87. MASM Trading Enterprise (Pty) Ltd 
    88. MASS COMUTER TRAINING AND PRINTERS 
    89. Maxlen Holdings 
    90. Mementos Training Pty Ltd 
    91. Miczo'S Enterprise 
    92. Mintirho Development Services 
    93. Mml Consulting Cc. 
    94. Mohlaje Solutions (Pty) Ltd 
    95. Mondli Mthemba Consulting Services 
    96. Motshegwa Construction And Accounting Services (Pty) Ltd 
    97. Mpeza Training And Development Specialist 
    98. MTHENGENYA & ASSOCIATES 
    99. Muhangwene Development Enterprise 
    100. MWG Logistical Services 
    101. Ncc Environmental Services 
    102. Nedtex73 
    103. Nkarise Training and Consulting Services 
    104. Nkqubela Community Developers 
    105. Nonunu Projects 
    106. Ns Global Academy 
    107. Nyankwavi Investment Cc. 
    108. Optimum Learning Technologies (Pty) Ltd 
    109. Peluma Environmental And Training Services 
    110. Petra Institute of Development 
    111. Peuneo Training (Pty) Ltd 
    112. Pfim Trading (Pty) Ltd 
    113. PHALANE SAFETY CONSULTANT AND TRAINING PROVIDERS PTY LTD 
    114. Phatsimo Technologies 
    115. Pioneer Business Consulting 
    116. Polokwane Technology Institute (Pty) Ltd 
    117. Poshido Training 
    118. Power Rush Trading 170 Cc. 
    119. Progressive School Of Business And Engineering (Pty) 
    120. QUALITATIVE INNOVATIVE SOLUTIONS 
    121. R&M Enterprises Pty Ltd 
    122. Rasinkhu Investments 
    123. Reflections Development Institute 
    124. Reminiscent Business Consulting Pty (Ltd) 
    125. SA Maritime School and Transport College 
    126. Sanctus Holdings Pty Ltd 
    127. Sanzah Academy 
    128. Sbongukhanyo Pty Ltd 
    129. Sebenzisanane Human Capital 
    130. Sheq International Group 
    131. Shirs Vision Compleadev (Pty) Ltd 
    132. Skills Fly Consulting Group Pty Ltd 
    133. Smartmatta (Pty) Ltd 
    134. Sonani Skills 
    135. South African Institute of Learning (SAIL) 
    136. Spectrium 
    137. Statistical Quality Management Institute For Training And Consultancy 
    138. Talent Emporium Academy (PTY) Ltd 
    139. Tasc Business Consulting And Training 
    140. Thando Consulting Services 
    141. The Green Affairs Consulting 
    142. Thinking Mind Trading 
    143. Thodi Technical Training Centre 
    144. Thubelihle Graduate Institute 
    145. Thusanang Skills & Training 
    146. Timothy Fasheun Group Enviromentors (Pty) Ltd 
    147. Tks Skills Development And Training 
    148. Tld Consulting 
    149. Transafric Consulting Pty Ltd 
    150. Triplo 4 Sustainable Solutions (Pty) Ltd 
    151. TSK Projects(PTY)LTD 
    152. Ukhamba Quality Skills 
    153. University Of Intellectual Excellence (Pty)Ltd 
    154. Vantage Training 
    155. Varsity Institute of Science &Technology 
    156. Vhutshilo Health And Training Organisation 
    157. Vicmat Consultants 
    158. We Invest Africa (Pty)Ltd 
    159. Wildlife and Enviroment Society of South Africa 
    160. Wongintuthuko Projects 
    161. World Pace Development And Training Institute 
    162. Xl At Consulting Cc 
    163. Ya Hina Management Consulting And Projects 
    164. Yamangcuse Consulting 
    165. Yonga Umhlaba Waste And Environmental Management Services (Pty) 
    166. ZA WIT (PTY) LTD 
    167. Zwavhudi Business School (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.