SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Coach a team member in order to enhance individual performance in work environment 
SAQA US ID UNIT STANDARD TITLE
113909  Coach a team member in order to enhance individual performance in work environment 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard focuses on coaching individuals in a business environment in order to improve the level of performance to meet a team`s required service levels. The learner is required to demonstrate knowledge and skill in an authentic work situation.

The qualifying learner is capable of
  • Explaining the concept of coaching in a business environment.
  • Demonstrating skills and techniques required of a coach.
  • Developing an action plan to coach two team members.
  • Gathering evidence and monitoring progress. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should competent in Communication and Mathematical Literacy at NQF Level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • An action plan should include, but is not limited to reference to key performance areas (KPAs), assessment of the situation, gaps in performance, contracting with learners, time frames, resources required, planned outcomes and the measurement of those outcomes. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of coaching in a business environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of coaching is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. Coaching, counseling, training and mentoring as management tools are explained and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    3. The qualities required of an effective coach are listed and related to the role of team leader or supervisor. 

    SPECIFIC OUTCOME 2 
    Demonstrate skills and techniques required of a coach. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of effective listening is explained and an indication is given of the consequences when managers have poor listening skills. 

    ASSESSMENT CRITERION 2 
    2. Questions are asked to establish the learner`s level of understanding and competence in a specific task. 

    ASSESSMENT CRITERION 3 
    3. The skills required to give different types of feedback are demonstrated for three different scenarios. 

    ASSESSMENT CRITERION 4 
    4. Techniques for leading learners to reflect on their own performance are demonstrated for three different authentic work situations. 

    SPECIFIC OUTCOME 3 
    Develop action plans to coach team members. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The process to be followed in coaching is applied and action plans are developed to coach two team members in specific tasks. 

    ASSESSMENT CRITERION 2 
    2. The roles and responsibilities of coach and learner are explored in order to clarify expectations. 

    SPECIFIC OUTCOME 4 
    Gather evidence and monitor progress. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Evidence of achievement or progress is gathered and a decision is made to sign off, continue coaching or refer the learner for two case studies. 

    ASSESSMENT CRITERION 2 
    2. Feedback from the learner is used to adapt an action plan or change a coaching approach for two different case studies. 

    ASSESSMENT CRITERION 3 
    3. The impact of a coaching process on the performance of a learner is assessed in order to determine return on effort. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems by assessing a situation; determining the gaps in performance and proposing a development plan for two learners. 

    UNIT STANDARD CCFO WORKING 
    A learner is able to work as a member of a team in coaching a team member to improve individual performance in the team. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage his/her activities responsibly and effectively when coaching a team member and giving feedback. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and evaluate information gathering evidence of achievement and assessing return on effort. 

    UNIT STANDARD CCFO COMMUNICATING 
    A learner is able to communicate effectively using in coaching individuals and giving feedback. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A learner is able to demonstrate cultural sensitivity in coaching individuals to improve their level of skill. 

    UNIT STANDARD CCFO CONTRIBUTING 
    A learner is able to act as a responsible citizen in the organisation by identifying gaps in knowledge and skill required to meet a team`s service levels. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48494   National Certificate: Financial Services Management  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Core  60369   National Certificate: Strata Control Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  MQA 
    Elective  49752   National Certificate: Environmental Practice  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 
    Elective  58577   National Certificate: General Security Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  SAS SETA 
    Elective  65549   National Certificate: Mining Technical Support  Level 3  NQF Level 03  Reregistered  2023-06-30  MQA 
    Elective  79407   National Certificate: Polymer Compound Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  59019   National Certificate: Tissue Conversion  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Elective  78529   Further Education and Training Certificate: Chemical Operations  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  61949   Further Education and Training Certificate: Pulp and Paper Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Elective  59037   Further Education and Training Certificate: Tissue Conversion  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  79246   Further Education and Training Certificate: Wild Land Fire Fighting  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. AAH Skills and Development 
    3. ABA Sebenzi 
    4. ADCORP TECHNICAL TRAINING (PTY) LTD 
    5. Alcari Learning Centre (Pty) Ltd 
    6. Andebe Training and Skills Development 
    7. ANGLOGOLD ASHANTI LTD (V/R) 
    8. AVAX SA 481 CC. T/A Mandisa Development Services 
    9. BANA BA THARI MINING TRAINING AND DEVELOPMENT ACADEMY (PTY) LTD 
    10. Bantubanye Skills 
    11. BF QUALITY SOLUTIONS (PTY) LTD 
    12. Boikgantsho Consulting & Events 
    13. Boni Africa Events & Development 
    14. Boydick Business Development Center 
    15. BP SOUTHERN AFRICA (PTY) LIMITED 
    16. Buena Vista Learning Academy 
    17. CADDIS TRADING CC 
    18. CKP Development Agency (Pty) Ltd. 
    19. Classic Human Capital Solutions 
    20. CTC College(PTY) LTD. 
    21. De Vries Management & Training Services cc 
    22. DIGGERS TRAINING AND DEVELOPMENT SERVICES 
    23. Ditirelo Skills Development Services 
    24. Driving Sense 
    25. EJW Financial Services (Pty) Ltd 
    26. Elective Training Institute Enterprise CC 
    27. ENB Training Service(PTY)Ltd 
    28. ERGO BUSINESS DEVELOPMENT ACADEMY NPC 
    29. Faisit (Pty) Ltd 
    30. FORUM SEKURITEIT 
    31. Gemini Training And Development Pty Ltd 
    32. GEOSTRAT TRAINING 
    33. Goitsikitso Enterprise Trading 
    34. Growth Management Consulting 
    35. Heavenly Button Trading CC 
    36. Icando 
    37. INSIMBI SECURITY TRAINING CENTRE 
    38. Institute of Health and Social Care Studies 
    39. Intelligo Solutions Pty (Ltd) 
    40. Invuya Institute of Learning (Pty) Ltd 
    41. IQ Skills Academy (PTY) LTD. 
    42. ITO Focus Reagile 
    43. JJM SECURITY 
    44. Jobafrik Consulting 
    45. KALIDEEN MANAGEMENT SERVICES 
    46. Kgolo Institute 
    47. KHOSITHI TRAINING 
    48. KHUTALA MINING SERVICES PL 
    49. KOKANO PROJECTS PTY LTD 
    50. Kokilesedi Trading 
    51. Legal Environment Safety & Health Requirements cc 
    52. LEGAL ROCK 
    53. Lewerb Holdings (PTY) Ltd 
    54. License to Skill cc 
    55. LO Tantsi Fire Consultants CC. 
    56. Mangalani Business Enterprises 
    57. Marcado Human Resources Strategies 
    58. MashMP Holdings 
    59. Mashphe Logistics Services 
    60. Masifunde Training Centre (Pty) Ltd 
    61. MD TRAINING SERVICES (PTY) LTD 
    62. METSKILL PTY LTD 
    63. Mgwezane Training and Events Management CC. 
    64. Miczo's Enterprise 
    65. Mind Magic Consulting 
    66. Mission Point Consulting 
    67. Mod-Mosh Projects and Consulting (PTY) LTD 
    68. MOOLMAN BROS CONST CO PTY 
    69. Mortarboard Training Solutions 
    70. Nela Kahle 80 cc 
    71. Nemalale Eagles Consultancy CC 
    72. NETWORX FOR CAREER DEVELOPMENT 
    73. NJ & L Trading Enterprise CC. 
    74. NOMAKU TRADERS CC 
    75. NS Global Academy 
    76. Nyankwavi Investment CC. 
    77. Octomate (Pty) Ltd 
    78. Outsurance Insurance Company Ltd 
    79. PALABORA COPPER (PTY) LTD 
    80. Plastics Federation of South Africa (MIDRAND) (TP) 
    81. Plastics Federation of South Africa (WESTMEAD) (TP) 
    82. Poshido Training 
    83. Power Rush Trading 170 CC. 
    84. Powernexus 
    85. Puseletso Trading and Projects 
    86. PWI CORPORATE TRAINING PTY LTD 
    87. Related Education Pty Ltd 
    88. Ripple Effect 4 (Pty) Ltd 
    89. RJM Educational Consulting (Pty) Ltd 
    90. SAFETY TRAINING PRACTITIONERS PTY LTD 
    91. SASOL GLOBAL LEARNING 
    92. Sebobatho Project Management 
    93. Seige Trading Solutions 
    94. Senelo Trading CC 
    95. SHAFT SINKERS MINING PTY LTD 
    96. SIBANYE GOLD ACADEMY PROPRIETARY LIMITED 
    97. Siljeur Training Academy 
    98. Skills Priority 
    99. Spring Forest Trading 578 CC 
    100. TACKLE HOF TRADING 
    101. TACTICAL AND STRATEGIC SECURITY TRAINING 
    102. Talent Emporium Academy (PTY) Ltd 
    103. Thando Consulting Services 
    104. The Crimson CO CC. 
    105. The Ed Agency Pty Ltd 
    106. The Institute of Health Risk Managers (Pty) Ltd 
    107. THIZRAM 
    108. THREEWAY CONSULTING 
    109. Thubelihle Graduate Institute 
    110. TLD Consulting 
    111. TLOTSOPARTNERS 
    112. Tshwane Skills Training Centre 
    113. Umbuso Training Services 
    114. Umfolozi FET College 
    115. University of Venda 
    116. Vicmat Consultants 
    117. WESTERN PLATINUM MINE 
    118. WILLSHIR TRADING 
    119. XL AT Consulting CC 
    120. XTRACT TRAINING SERVICES CC 
    121. Ya Hina Management Consulting and projects 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.