SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Coach a team member in order to enhance individual performance in work environment 
SAQA US ID UNIT STANDARD TITLE
113909  Coach a team member in order to enhance individual performance in work environment 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard focuses on coaching individuals in a business environment in order to improve the level of performance to meet a team`s required service levels. The learner is required to demonstrate knowledge and skill in an authentic work situation.

The qualifying learner is capable of
  • Explaining the concept of coaching in a business environment.
  • Demonstrating skills and techniques required of a coach.
  • Developing an action plan to coach two team members.
  • Gathering evidence and monitoring progress. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should competent in Communication and Mathematical Literacy at NQF Level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • An action plan should include, but is not limited to reference to key performance areas (KPAs), assessment of the situation, gaps in performance, contracting with learners, time frames, resources required, planned outcomes and the measurement of those outcomes. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of coaching in a business environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of coaching is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. Coaching, counseling, training and mentoring as management tools are explained and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    3. The qualities required of an effective coach are listed and related to the role of team leader or supervisor. 

    SPECIFIC OUTCOME 2 
    Demonstrate skills and techniques required of a coach. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of effective listening is explained and an indication is given of the consequences when managers have poor listening skills. 

    ASSESSMENT CRITERION 2 
    2. Questions are asked to establish the learner`s level of understanding and competence in a specific task. 

    ASSESSMENT CRITERION 3 
    3. The skills required to give different types of feedback are demonstrated for three different scenarios. 

    ASSESSMENT CRITERION 4 
    4. Techniques for leading learners to reflect on their own performance are demonstrated for three different authentic work situations. 

    SPECIFIC OUTCOME 3 
    Develop action plans to coach team members. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The process to be followed in coaching is applied and action plans are developed to coach two team members in specific tasks. 

    ASSESSMENT CRITERION 2 
    2. The roles and responsibilities of coach and learner are explored in order to clarify expectations. 

    SPECIFIC OUTCOME 4 
    Gather evidence and monitor progress. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Evidence of achievement or progress is gathered and a decision is made to sign off, continue coaching or refer the learner for two case studies. 

    ASSESSMENT CRITERION 2 
    2. Feedback from the learner is used to adapt an action plan or change a coaching approach for two different case studies. 

    ASSESSMENT CRITERION 3 
    3. The impact of a coaching process on the performance of a learner is assessed in order to determine return on effort. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems by assessing a situation; determining the gaps in performance and proposing a development plan for two learners. 

    UNIT STANDARD CCFO WORKING 
    A learner is able to work as a member of a team in coaching a team member to improve individual performance in the team. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage his/her activities responsibly and effectively when coaching a team member and giving feedback. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and evaluate information gathering evidence of achievement and assessing return on effort. 

    UNIT STANDARD CCFO COMMUNICATING 
    A learner is able to communicate effectively using in coaching individuals and giving feedback. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A learner is able to demonstrate cultural sensitivity in coaching individuals to improve their level of skill. 

    UNIT STANDARD CCFO CONTRIBUTING 
    A learner is able to act as a responsible citizen in the organisation by identifying gaps in knowledge and skill required to meet a team`s service levels. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48494   National Certificate: Financial Services Management  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Core  60369   National Certificate: Strata Control Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MQA 
    Elective  49752   National Certificate: Environmental Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  58577   National Certificate: General Security Practices  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Elective  65549   National Certificate: Mining Technical Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MQA 
    Elective  79407   National Certificate: Polymer Compound Manufacturing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  59019   National Certificate: Tissue Conversion  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 
    Elective  78529   Further Education and Training Certificate: Chemical Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  61949   Further Education and Training Certificate: Pulp and Paper Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Elective  59037   Further Education and Training Certificate: Tissue Conversion  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  79246   Further Education and Training Certificate: Wild Land Fire Fighting  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. AAH Skills and Development 
    3. ACT SKILLS DEVELOPMENT 
    4. ADCORP TECHNICAL TRAINING (PTY) LTD 
    5. African Divas 
    6. Akane Training Academy 
    7. Alpha Business Consultants 
    8. Amangile Academy (Pty) Ltd 
    9. Andebe Group 
    10. AVAX SA 481 CC. T/A Mandisa Development Services 
    11. BANA BA THARI MINING TRANING AND DEVELOPMENT ACADEMY 
    12. Bantubanye Skills 
    13. Bephaswana Skills Development (Pty) Ltd 
    14. Bettes - Types Trading and Projects 
    15. Bikologix Projects 
    16. Blue Crane Skills Development 
    17. BO Support Services CC 
    18. Boikgantsho Consulting & Events 
    19. Boiponahatso Enterprise 
    20. Bolton Business College & Computer Studies 
    21. Boni Africa Events & Development 
    22. BRC Solutions (Pty) Ltd 
    23. Buena Vista Learning Academy 
    24. CADDIS TRADING CC 
    25. Centre for Logistics Excellence (Pty) Ltd 
    26. Clearline Consulting Pty Ltd 
    27. Coceka Consulting 
    28. Colgene Group 
    29. Commercial Transport Academy CTA Pty Ltd 
    30. CTC College(PTY) LTD. 
    31. Dean Institute Of Learning (Pty) Ltd 
    32. Devolden Group 
    33. Ditirelo Skills Development Services 
    34. Elective Training Institute Enterprise CC 
    35. ENB TRAINING SERVICEPTYLTD 
    36. Environmental Leadership Academy 
    37. ERGO BUSINESS DEVELOPMENT ACADEMY NPC 
    38. ESS Holdings (PTY) Ltd 
    39. Essential Skills 
    40. Fabulous City Trading 
    41. FBT Consultants CC 
    42. Furniture World Training Centre 
    43. GAEGOLELWE CONSULTANCY (PTY) LTD 
    44. GEOSTRAT TRAINING 
    45. Goitsikitso Enterprise Trading 
    46. GOLDEN ARROW BUS SERVICES PTY LTD 
    47. GREENRIM TRAINING PTY LTD 
    48. Growth Link 
    49. Growth Management Consulting 
    50. Hazchemwize (PTY) Ltd 
    51. He and She Driver Training Centre 
    52. Humrec Human Resource Training 
    53. IALE School of Advanced Learning Education 
    54. Icando 
    55. Independent Development Trust 
    56. Inkaba Human Capital Solutions 
    57. Inkqubeko Investment (Pty) Ltd 
    58. Inkqubela Consultants 
    59. Integrated Waste and Recycling Services(IWARS) 
    60. IQ Skills Academy (PTY) LTD. 
    61. Izingaah Group 
    62. Jobafrik Consulting 
    63. Jomash Construction 
    64. Josmap Training Institute 
    65. Kahisano Skills Development and Training 
    66. Kay Beez Development Projects 
    67. Kgotla Trading Enterprise 
    68. KKH Operator Training and Projects Pty Ltd 
    69. KLM Empowered Human Solutions Pty Ltd 
    70. KOKANO PROJECTS PTY LTD 
    71. Kokilesedi Trading 
    72. Kwazulu Skills Academy 
    73. KWEM Management Solutions 
    74. Kwetsima (Pty) Ltd. 
    75. Lapa La Afrika Farming and Projects 
    76. Learning Exchange Pty (Ltd) 
    77. LEGAL ENVIRONMENT SAFETY & HEALTH REQUIREMENTS CC 
    78. Lewerb Holdings (PTY) Ltd 
    79. Lindela Training and Business Development Services 
    80. Lip Holding (pty) LTD 
    81. Little Treehouse Holdings (PTY) Ltd 
    82. LO Tantsi Fire Consultants CC. 
    83. Lorpen Investments 
    84. LTM Training & Remote Learning Solutions 
    85. Madabukela Code 14 Drivers Training 
    86. MadibengGeneral Suppliers 
    87. Madidi Supply Chain Institute & Business Consultant 
    88. Makwedeng Training 
    89. Mangalani Business Enterprises 
    90. MashMP Holdings 
    91. Mashphe Logistics Services 
    92. MD TRAINING SERVICES (PTY) LTD 
    93. Mementos Training Pty Ltd 
    94. METSKILL PTY LTD 
    95. Mgwezane Training and Events Management CC. 
    96. Miczo's Enterprise 
    97. Mimoisa Business Solutions CC 
    98. Mimosa Business Consultants 
    99. MML Consulting CC. 
    100. Mnce Trading cc 
    101. Mod-Mosh Projects and Consulting (PTY) LTD 
    102. Mohlaje Solutions (Pty) Ltd 
    103. Moripe Business and Training Consultants 
    104. Mortarboard Training Solutions 
    105. Mphela Education Training and Development 
    106. Mpofu Engineering Projects 
    107. Nemalale Eagles Consultancy CC 
    108. Nirvana Training Academy 
    109. Nonunu Projects 
    110. Nowethu Learning Institute cc 
    111. Ntsoaki Driving School 
    112. Nyankwavi Investment CC. 
    113. PAL PASSENGER BUS SERVICES 
    114. PALABORA COPPER (PTY) LTD 
    115. PFIM Trading (Pty) Ltd 
    116. Phephani Learnerships cc 
    117. Pioneer Business Consulting 
    118. PMA Holdings (PTY ) LTD. 
    119. POTCH - UTC (PTY) LTD 
    120. Power Rush Trading 170 CC. 
    121. Powernexus 
    122. Precision skills development and training 
    123. Puseletso Trading and Projects 
    124. Rams Professional Training and Conferencing 
    125. RCH Investments (Pty) Ltd 
    126. Reflections Development Institute 
    127. RMCII Solutions (Pty) Ltd 
    128. S-Squared Training Solutions (Pty) Ltd 
    129. Sanda Skills Development (Pty) Ltd 
    130. SASOL SOUTH AFRICA (PTY) LTD - SECUNDA 
    131. SC Training 
    132. Sebobatho Project Management 
    133. Senelo Trading CC 
    134. Seng''khona Trading Enterprise 129 cc 
    135. Sherq Technical Solutions (Pty) Ltd. 
    136. SIBANYE GOLD ACADEMY PROPRIETARY LIMITED 
    137. Siljeur Training Academy 
    138. Simmek Holdings 
    139. SmartMatta (Pty) Ltd 
    140. South African ABET Development Agency SAADA 
    141. South African Governance and Business College 
    142. South African Transport Centre of Excellence 
    143. Southern Seas Institute CC 
    144. SPINA Consultancy cc Cape Town 
    145. SUCAT Management 
    146. SVA Training 
    147. Tasa Training Services cc 
    148. Thando Consulting Services 
    149. The Crimson CO CC. 
    150. The Skills Authority 
    151. Thubelihle Graduate Institute 
    152. Thwala Training Services (Pty) Ltd 
    153. TLD Consulting 
    154. Training Consultant and SD College 
    155. Try Easy Electrical Solutions Pty Ltd 
    156. Twin Peak Technologies 
    157. Ubuqhawe Consulting (Pty) Ltd 
    158. Ukhamba Quality Skills 
    159. Ukwakhile Projects Pty Ltd 
    160. UMBUSO TRAINING SERVICES 
    161. Unctionized Business Enterprise 
    162. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    163. University of Venda 
    164. Various Aligned Safety And Training 
    165. Venus Maintenance and Supply Services 
    166. VSL General Trading CC 
    167. Vumilia Africa Group 
    168. We Invest Africa (Pty)Ltd 
    169. XTRACT TRAINING SERVICES (SA)(PTY)LTD 
    170. Ya Hina Management Consulting and projects 
    171. Yes We Can Consulting Pty Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.