SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    6. Akhona Skills Fountain and Trading 
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    12. Amaqamu Project Management &Consulting 
    13. ARMS - Audit & Risk Management Solutions 
    14. Asiphokuhle Training and Research Institute 
    15. AUBREY NYIKO BUSINESS ENTERPRISES 
    16. AVAX SA 481 CC. T/A Mandisa Development Services 
    17. Bantubanye Skills 
    18. Batho Fela Ordinary People 
    19. Better Best Skills Development 
    20. Boikgantsho Consulting & Events 
    21. Boland College Head Office 
    22. Boni Africa Events & Development 
    23. Brainwave Projects 342 CC 
    24. Break The Chains Development Services 
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    29. Continuing Education Programme 
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    36. DITEBOGO CONSULTANCY CC 
    37. Ditirelo Skills Development Services 
    38. E-Login Business Institute (Pty) Ltd 
    39. Edequette Training Institute 
    40. Edutel Public Service Company 
    41. Edutraining Business College 
    42. Elective Training Institute Enterprise CC 
    43. Eskilz College (Pty) Ltd 
    44. Essence Human Development (Pty) Ltd 
    45. Ethekwini Corporate and Human Resources Skills Development Unit 
    46. eThekwini Municipality - Durban 
    47. Execuprime Business College (Pty) Ltd 
    48. Express Model 405 
    49. Extribyte (Pty) Ltd 
    50. Fire Protection Association of Southern Africa 
    51. Freddy Mfana Trading Enterprise 
    52. Free State Training and Development Institute 
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    55. Fumani Ma-Afrika Group 
    56. Gakeinehe Pty Ltd 
    57. GATYANA TRAINING ACADEMY 
    58. Giant Alive Services 
    59. Glere Skills and Consultants 
    60. Glo Leb Training & Development 
    61. Global Centre for Academic Research 
    62. Globalwise Training & Consulting (PTY) Ltd. 
    63. Goitseone Trading and Projects Pty LTD 
    64. Goitsikitso Enterprise Trading 
    65. Green Horizon Consulting (Pty) Ltd 
    66. Growth Management Consulting 
    67. Harvitex cc 
    68. HDPSA GROUP (PTY) LTD 
    69. Heavenly Button Trading CC 
    70. Hlaniki Investment Holdings 
    71. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    72. Ikhaya Training and Consulting 
    73. Ilinge Labantu Debt Solution 
    74. IQ Skills Academy (PTY) LTD. 
    75. ITO Focus Reagile 
    76. Iziko Capacity Building CC. 
    77. Jeppe College of Commerce and Computer Studies 
    78. JNUTO Trading and Projects 
    79. Jobafrik Consulting 
    80. K and Z Projects Training and Development 
    81. K Shabangu FET College 
    82. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    83. KALIDEEN MANAGEMENT SERVICES 
    84. Kamanga Skills Projects 
    85. Karabo Ya Karabo 
    86. Kernel Management and Consulting (PTY) LTD. 
    87. Kgolo Institute 
    88. Khoali Education, Training and development consultants 
    89. KHOSITHI TRAINING 
    90. Kia Chuma 
    91. KMS COLLEGE 
    92. KOKANO PROJECTS PTY LTD 
    93. Kokilesedi Trading 
    94. KPH Enterprises 
    95. Kuyakhula Development Initiatives 
    96. KWCRS CC. 
    97. Lagnita Skills Solutions 
    98. LEMARK TRAINING & DEVELOPMENT 
    99. Letlhogela Business Consulting Pty Ltd 
    100. Lewerb Holdings (PTY) Ltd 
    101. Lisolethu Consulting PTY LTD 
    102. M.I.C. Training and Development 
    103. Mabuya Amahle Trading 
    104. Magnico Products (PTY) LTD 
    105. Mahayi HRD Services cc 
    106. Maile Consulting 
    107. Makavila Suppliers CC. 
    108. Makhophila Business Enterprise 
    109. Malaikas Education & Resourcing Consultants 
    110. Management College of Southern Africa (MANCOSA) 
    111. Mangalani Business Enterprises 
    112. Mantrapro (PTY) LTD. 
    113. Maono Tai Consulting and Training 
    114. Maqhawe College 
    115. Marcado Human Resources Strategies 
    116. Masemase Consultancy CC. 
    117. Mass Computer Training And Printers 
    118. MATEPE INVESTMENTS (PTY) LTD 
    119. Matsila Holdings 
    120. Mazasa Management Consulting CC. 
    121. Mcebo Technologies 
    122. Mgwezane Training and Events Management CC. 
    123. Miczo's Enterprise 
    124. Misol Projects cc 
    125. Mission Point Consulting 
    126. Mmalethabo Consulting 
    127. Mmaseala Business Academy (PTY) Ltd. 
    128. Mod-Mosh Projects and Consulting (PTY) LTD 
    129. Morar Incorporated 
    130. Mortarboard Training Solutions 
    131. Mosadikago Trading Cc 
    132. Motheo FET College - Bloemfontein Campus 
    133. Motheo Skills Entity 
    134. Mowils Consultants 
    135. Mpeza Training and Development Specialist 
    136. MTHENGENYA & ASSOCIATES 
    137. Mtk Corporation Solutions 
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    139. Nativah Energy Group Pty LTD 
    140. Ndrendre Building & General Services 
    141. Nemalale Eagles Consultancy CC 
    142. Networx for Career Development 
    143. Nhlahle Development Agency 
    144. NJ & L Trading Enterprise CC. 
    145. Nomagwanishe Investments cc 
    146. NOMAKU TRADERS CC 
    147. Nomsithi Trading 
    148. NS Global Academy 
    149. Nsuku Management Consultants 
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    152. Opelong Business Institute 
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    156. Pheto Development & HRSS 
    157. Phoebelle (Pty) LTD 
    158. Pioneer Business Consulting 
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    160. Power Rush Trading 170 CC. 
    161. Powernexus 
    162. Preamo Project and General Trading 
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    167. PTDEV (Pty) Ltd 
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    169. Qabuka-Vuka Development Trading 
    170. Quick Leap Investment 
    171. Rally Business Consulting 
    172. RAMAZWI SECURITY SERVICES CC 
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    174. Reflections Development Institute 
    175. Regen Institute of Leadership and Management Education 
    176. Regenesys School of Public Management 
    177. S'Ncanakazane Trading 
    178. Saint Colonel Graduate Institute (PTY) Ltd 
    179. SAMDI 
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    181. Sebobatho Project Management 
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    184. SIMS KHULA TRAINING & SKILLS DEVELOPMENT 
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    186. SIYANQOBA SEMINARS 
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    189. Sukumamfazi Trading 
    190. Summat Training Institute 
    191. Talent Emporium Academy (PTY) Ltd 
    192. Tankimo Trading (Pty) Ltd 
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    194. Thando Consulting Services 
    195. Thathe Cadre Development & Consulting 
    196. The Crimson CO CC. 
    197. The Diplomatic Academy 
    198. The People Architects 
    199. Thubelihle Graduate Institute 
    200. TIPP SOLUTIONS CC 
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    203. Tradesman Consulting and Training Solutions 
    204. Trainyoucan 
    205. Tsebo Kitso Trainings 
    206. Tshamutengo General Dealers CC. 
    207. Tshelopele Development Institution 
    208. Tshwane Training Institute (PTY) LTD. 
    209. Tuns Trading and Projects (Pty) Ltd 
    210. Ubuholi Bendabuko Capacity Building (PTY) Ltd 
    211. Ukhozi Consulting Cleaning Services 
    212. Umfolozi FET College 
    213. Umfolozi FET College - Central Office 
    214. Umqondo Consultancy 
    215. Unakho Business Solutions 
    216. University of Fort Hare 
    217. University of Venda 
    218. V HERRMANNSEN AND ASSOCIATES CC 
    219. Vicmat Consultants 
    220. Vision Africa Training Institute 
    221. VUSHENI LEARNING ACADEMY 
    222. WEINVEST INVESTMENT CC 
    223. Ya Hina Management Consulting and projects 
    224. YAB Business Solutions (Pty)Ltd 
    225. Zanda Izifiso Ezinhle 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.