SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. Access Employment Skills & Development Agency 
    3. ACME Institute of Training 
    4. AFRIC POLICING INSTITUTE 
    5. Afriwealth Consulting 
    6. AfroXpert Performance Developement cc 
    7. AK and Associates 
    8. Akadon Trading (Pty) Ltd 
    9. Akanani Consulting (PTY) LTD 
    10. All Access Holdings 
    11. ALL CONNECTIONS 
    12. Alpharide 
    13. Amabamba Recruitment 
    14. Amadube Investments CC 
    15. Asiphokuhle Training and Research Institute 
    16. Attractive Softcare Application Projects cc t/a ASAP Events and Consulting 
    17. AVAX SA 481 CC. T/A Mandisa Development Services 
    18. Avenida (Pty) Ltd 
    19. Bantubanye Skills 
    20. Bayden Pty LTD 
    21. Black Expression Consulting 
    22. Break The Chains Development Services 
    23. Bright Day Consultancy 
    24. Brilliant Affairs 
    25. Bull's Business and Skills Training Institute 
    26. Business Consulting 
    27. CB Willemse Training 
    28. Change Strategies Consulting Services CC 
    29. Classic Human Capital Solutions 
    30. Concepts of Sustainable Management (CSM) 
    31. Cradle Stars Trading Enterprise 
    32. CTAM Training and Consulting 
    33. CTC College(PTY) LTD. 
    34. Dee's Training (PTY) LTD 
    35. DialNx Consultants 
    36. DITEBOGO CONSULTANCY CC 
    37. Ditirelo Skills Development Services 
    38. DM Training Consultants 
    39. Elangeni Consulting 
    40. Esehlula Bashuki 
    41. Eskilz College (Pty) Ltd 
    42. Essence Human Development (Pty) Ltd 
    43. Ethembeni Multi Service Enterprise (Pty) Ltd 
    44. Eukon Engineering and Projects 
    45. Excellent Minds Institute (Pty) Ltd 
    46. Faranang Marketing 
    47. Fire Protection Association of Southern Africa 
    48. FRN Holdings 
    49. Gakeinehe Pty Ltd 
    50. GATYANA TRAINING ACADEMY 
    51. Glo Leb Training & Development 
    52. Global Care Trading 100 CC 
    53. Global Centre for Academic Research 
    54. GNL Consulting Services 
    55. GOBELA CONSULTING 
    56. Goitseone Trading and Projects Pty LTD 
    57. Goitsikitso Enterprise Trading 
    58. Great Innovation Services 
    59. Green Horizon Consulting (Pty) Ltd 
    60. Growth Management Consulting 
    61. Gwala Training Insitute 
    62. Hadima Training Academy 
    63. HDPSA 
    64. Hlaniki Investment Holdings 
    65. Hlombe and Associates 
    66. IALE School of Advanced Learning Education 
    67. Ibambeni Consulting Management 
    68. Ibusaphi Trading (PTY) LTD 
    69. ICM t/a Institute for Career Management 
    70. IGKM Management Services (Pty) Ltd 
    71. Ikhaya Training and Consulting 
    72. Inafrica General Trading Pty LTD 
    73. Inkonyane Yamaswazi Projects 
    74. Institute of Election Management South Africa 
    75. IQ Skills Academy (PTY) LTD. 
    76. Isibeleko Fast Forward Network 
    77. Iziko Capacity Building CC. 
    78. Izwelethu Black Diamond 
    79. Jabukile Consultancy 
    80. Jabulane Training & Development 
    81. Jayleen Financial and Advisory Services 
    82. Josmap Training Institute 
    83. July GM Holdings 
    84. K and Z Projects Training and Development 
    85. K Shabangu FET College 
    86. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    87. Kairos Training College 
    88. KALIDEEN MANAGEMENT SERVICES 
    89. Kamanga Skills Projects 
    90. Kellery Projects 
    91. Kelsey Events and Business Consulting 
    92. Keptel 
    93. Kernel Management and Consulting (PTY) LTD. 
    94. Khantsha Projects NPC 
    95. KOKANO PROJECTS PTY LTD 
    96. KPH Enterprises 
    97. KTMO Business Solutions 
    98. Kungawo Consulting Services 
    99. Kuyakhula Development Initiatives 
    100. Lamezo Investments 
    101. Leap Projects 
    102. Legalnalulwazi 
    103. Letna Holdings 
    104. LETZAA Group 
    105. Lewerb Holdings (PTY) Ltd 
    106. Lisolethu Consulting PTY LTD 
    107. Lizwa Ntlabati Trading CC 
    108. LMMM Training and Development 
    109. Londimvelo Consultants 
    110. Lunga 99 Trading Enterprise 
    111. Mabuya Amahle Trading 
    112. Magnico Products (PTY) LTD 
    113. Magumzane Traiding cc 
    114. Mahayi HRD Services cc 
    115. Mahloko Training, Auditing Services and other Projects 
    116. Makaota Training Consultants 
    117. Makhuba Development Projects CC 
    118. Mamuhle Academy 
    119. Management College of Southern Africa (MANCOSA) 
    120. Mangalani Business Enterprises 
    121. Mantrapro (PTY) LTD. 
    122. MARS Business Consulting 
    123. Masnas 
    124. Mass Computer Training And Printers 
    125. MATEPE INVESTMENTS (PTY) LTD 
    126. Matsila Holdings 
    127. Mazasa Management Consulting CC. 
    128. Mcebo Technologies 
    129. Mega Phase Trading 
    130. Memello Trust 
    131. Menliserve 
    132. Microzone Training CC 
    133. Mimosa Business Consultants 
    134. Mission Point Consulting 
    135. Mmalethabo Consulting 
    136. MML Consulting CC. 
    137. Morena Empire Investment 
    138. Mortarboard Training Solutions 
    139. Mosadikago Trading Cc 
    140. Motheo Skills Entity 
    141. Mpeza Training and Development Specialist 
    142. MTK Corporate Solutions 
    143. MUHANGWENE DEVELOPMENT ENTERPRISE 
    144. Myeza Trading Enterprise 
    145. Nalengmokoni Investors (Pty) Ltd 
    146. Nativah Energy Group Pty LTD 
    147. Networx for Career Development 
    148. Ngaphakathi Investments 
    149. Nhlahle Development Agency 
    150. NJ & L Trading Enterprise CC. 
    151. Nkqubela Community Developers 
    152. Nokusho M Consulting and Trading 
    153. Nomagwanishe Investments cc 
    154. NTSIHLELE TRADING 
    155. Ocklan Carpe Diem Training and Capacity Building Solutions CC. 
    156. Onyx Training Support 
    157. Pebetse Training and Consulting 
    158. Peluma Environmental And Training Services 
    159. Phoebelle (Pty) LTD 
    160. Pioneer Business Consulting 
    161. PKM Skills and Career Development 
    162. PMA Holdings (PTY ) LTD. 
    163. Polokwane Legal Advisors 
    164. Poshido Training 
    165. Princetop Corporative Training (Pty) Ltd 
    166. Pro Jentibus Sports Development NPC 
    167. PTDEV (Pty) Ltd 
    168. Pule Ramasimong Development 
    169. Quick Leap Investment 
    170. RAMAZWI SECURITY SERVICES CC 
    171. Rankadi Consulting 
    172. RCG Markets 
    173. Reabetswe Skills and Trainin Academy 
    174. Regent Business School (Pty) Ltd t/a Regent Business School 
    175. RESISA LOGISTICS 
    176. Resonance Institue of Learning 
    177. Ruthekho Training Academy 
    178. S'Ncanakazane Trading 
    179. SA Campus 
    180. Salt Lake Residence Action Group (SARAG) 
    181. Satotone 
    182. Sebenzisanane Human Capital 
    183. Senelo Trading CC 
    184. Shemeshe TM 
    185. Silalele Consulting CC. 
    186. Sinokuhle Konke Trading Enterprise 
    187. SIZA NESU TRAINING AND DEVELOPMENT 
    188. Skeelz Learning And Development Consultants (PTY) LTD 
    189. Smart Foundation 
    190. Soni Investment 
    191. South African ABET Development Agency SAADA 
    192. South African Corporate Training Association 
    193. South African Governance and Business College 
    194. South African Technological Academy 
    195. South West Gauteng College - Molapo Campus 
    196. SSD Consultants 
    197. STARPLEX 408 CC 
    198. T Mabuya & Associates CC 
    199. Tachfin Holdings 
    200. Talent Centre Training 
    201. Talent Emporium Academy (PTY) Ltd 
    202. Talent Sculpture 
    203. Tasc Business Consulting and Training 
    204. Team Dynamix 
    205. TGH Traders 
    206. Thando Consulting Services 
    207. The Crimson CO CC. 
    208. Thinking Mind Trading 
    209. Thuto-Boswa Education and Training Solution 
    210. TJO Projects and Trading 
    211. Tloumogale Business Development & Consulting 
    212. Tovani Traiding 299 
    213. Tradesman Consulting and Training Solutions 
    214. TSEBO KE BOPHELO HOLDINGS 
    215. Tshepang Consulting & Project 
    216. Tshisimani Holdings (PTY) Ltd. 
    217. Tshwane Training Institute (PTY) LTD. 
    218. Tumpu Trading and Projects 
    219. Turnkey Business Models 
    220. TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS 
    221. Uan Projects 
    222. Ubuholi Bendabuko Capacity Building (PTY) Ltd 
    223. Umfolozi FET College 
    224. Umqondo Consultancy 
    225. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    226. University of Venda 
    227. Unlimited Potential Investments 
    228. Upward Spiral 1375 
    229. Vibra Skills CC. 
    230. Vicmat Consultants 
    231. Vision Africa Training Institute 
    232. VISIONARY SKILLS ACADEMY 
    233. Watera Trading and Projects 
    234. WEINVEST INVESTMENT CC 
    235. Wongintuthuko Projects 
    236. YAB Business Solutions (Pty)Ltd 
    237. Zag Consultants 
    238. Ziya Investment Holdings Pty Ltd 
    239. Zonke Skills Development 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.