SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
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    3. ABA Sebenzi 
    4. Acrodia Investments 
    5. AfroXpert Performance Developement cc 
    6. Akhona Skills Fountain and Trading 
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    9. ALL CONNECTIONS 
    10. Amabamba Recruitment 
    11. Amadube Investments CC 
    12. Amaqamu Project Management &Consulting 
    13. ARMS - Audit & Risk Management Solutions 
    14. Asiphokuhle Training and Research Institute 
    15. AUBREY NYIKO BUSINESS ENTERPRISES 
    16. AVAX SA 481 CC. T/A Mandisa Development Services 
    17. Bantubanye Skills 
    18. Batho Fela Ordinary People 
    19. Better Best Skills Development 
    20. Boland College Head Office 
    21. Boni Africa Events & Development 
    22. Brainwave Projects 342 CC 
    23. Break The Chains Development Services 
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    25. Change Strategies Consulting Services CC 
    26. Classic Human Capital Solutions 
    27. Continuing Education Programme 
    28. Cosmic Gold Trading 173 cc 
    29. CTAM Training and Consulting 
    30. CTC College(PTY) LTD. 
    31. Dean Institute Of Learning (Pty) Ltd 
    32. Dee's Training (PTY) LTD 
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    34. DITEBOGO CONSULTANCY CC 
    35. Ditirelo Skills Development Services 
    36. E-Login Business Institute (Pty) Ltd 
    37. Edequette Training Institute 
    38. Edutel Public Service Company 
    39. Edutraining Business College 
    40. Elective Training Institute Enterprise CC 
    41. Eskilz College (Pty) Ltd 
    42. Essence Human Development (Pty) Ltd 
    43. Ethekwini Corporate and Human Resources Skills Development Unit 
    44. eThekwini Municipality - Durban 
    45. Execuprime Business College (Pty) Ltd 
    46. Express Model 405 
    47. Extribyte (Pty) Ltd 
    48. Fire Protection Association of Southern Africa 
    49. Freddy Mfana Trading Enterprise 
    50. Free State Training and Development Institute 
    51. FRN Holdings 
    52. Frugatrax Consultants 
    53. Fumani Ma-Afrika Group 
    54. Gakeinehe Pty Ltd 
    55. GATYANA TRAINING ACADEMY 
    56. Glere Skills and Consultants 
    57. Glo Leb Training & Development 
    58. Global Centre for Academic Research 
    59. Globalwise Training & Consulting (PTY) Ltd. 
    60. Goitseone Trading and Projects Pty LTD 
    61. Goitsikitso Enterprise Trading 
    62. Green Horizon Consulting (Pty) Ltd 
    63. Growth Management Consulting 
    64. Harvitex cc 
    65. HDPSA GROUP (PTY) LTD 
    66. Hlaniki Investment Holdings 
    67. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    68. Ikhaya Training and Consulting 
    69. Ilinge Labantu Debt Solution 
    70. IQ Skills Academy (PTY) LTD. 
    71. ITO Focus Reagile 
    72. Iziko Capacity Building CC. 
    73. Jeppe College of Commerce and Computer Studies 
    74. JNUTO Trading and Projects 
    75. Jobafrik Consulting 
    76. K and Z Projects Training and Development 
    77. K Shabangu FET College 
    78. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    79. KALIDEEN MANAGEMENT SERVICES 
    80. Kamanga Skills Projects 
    81. Kernel Management and Consulting (PTY) LTD. 
    82. Kgolo Institute 
    83. Khoali Education, Training and development consultants 
    84. KHOSITHI TRAINING 
    85. Kia Chuma 
    86. KMS COLLEGE 
    87. KOKANO PROJECTS PTY LTD 
    88. Kokilesedi Trading 
    89. KPH Enterprises 
    90. Kuyakhula Development Initiatives 
    91. KWCRS CC. 
    92. Lagnita Skills Solutions 
    93. LEMARK TRAINING & DEVELOPMENT 
    94. Letlhogela Business Consulting Pty Ltd 
    95. Lewerb Holdings (PTY) Ltd 
    96. Lisolethu Consulting PTY LTD 
    97. Mabuya Amahle Trading 
    98. Magnico Products (PTY) LTD 
    99. Mahayi HRD Services cc 
    100. Maile Consulting 
    101. Makavila Suppliers CC. 
    102. Makhophila Business Enterprise 
    103. Management College of Southern Africa (MANCOSA) 
    104. Mangalani Business Enterprises 
    105. Mantrapro (PTY) LTD. 
    106. Maono Tai Consulting and Training 
    107. Maqhawe College 
    108. Marcado Human Resources Strategies 
    109. Masemase Consultancy CC. 
    110. Mass Computer Training And Printers 
    111. MATEPE INVESTMENTS (PTY) LTD 
    112. Matsila Holdings 
    113. Mazasa Management Consulting CC. 
    114. Mcebo Technologies 
    115. Mgwezane Training and Events Management CC. 
    116. Miczo's Enterprise 
    117. Mission Point Consulting 
    118. Mmalethabo Consulting 
    119. Mmaseala Business Academy (PTY) Ltd. 
    120. Mortarboard Training Solutions 
    121. Mosadikago Trading Cc 
    122. Motheo FET College - Bloemfontein Campus 
    123. Motheo Skills Entity 
    124. Mowils Consultants 
    125. Mpeza Training and Development Specialist 
    126. Mtk Corporation Solutions 
    127. Mvelaphanda Technologies 
    128. Nativah Energy Group Pty LTD 
    129. Ndrendre Building & General Services 
    130. Nemalale Eagles Consultancy CC 
    131. Networx for Career Development 
    132. Nhlahle Development Agency 
    133. NJ & L Trading Enterprise CC. 
    134. Nomagwanishe Investments cc 
    135. NOMAKU TRADERS CC 
    136. NS Global Academy 
    137. Ntsime Financial Consulting 
    138. Opelong Business Institute 
    139. Outeniqua Leadership Institute 
    140. Pachedu Skills Solutions 
    141. Paseka Business Enterprise 
    142. Pheto Development & HRSS 
    143. Phoebelle (Pty) LTD 
    144. Pioneer Business Consulting 
    145. PKM Skills and Career Development 
    146. Power Rush Trading 170 CC. 
    147. Preamo Project and General Trading 
    148. Pro-Active Public Services College (Pty) Ltd 
    149. Pro-African College (PTY) LTD 
    150. PRODIGY BUSINESS SERVICES (PTY) LTD 
    151. Provincial Public Service Training Academy Province of Kwazulu Natal 
    152. PTDEV (Pty) Ltd 
    153. Pudi's Educational Services And Youth Development 
    154. Qabuka-Vuka Development Trading 
    155. Quick Leap Investment 
    156. Rally Business Consulting 
    157. RAMAZWI SECURITY SERVICES CC 
    158. Rams Business Consultants Insurance & Medical Aid 
    159. Reflections Development Institute 
    160. Regen Institute of Leadership and Management Education 
    161. Regenesys School of Public Management 
    162. S'Ncanakazane Trading 
    163. Saint Colonel Graduate Institute (PTY) Ltd 
    164. SAMDI 
    165. Sasalethu Consulting and Associates 
    166. Senelo Trading CC 
    167. SIMS KHULA TRAINING SKILLS DEVELOPMENT 
    168. Sinokuhle Konke Trading Enterprise 
    169. SIYANQOBA SEMINARS 
    170. SIZA NESU TRAINING AND DEVELOPMENT 
    171. Sodic Training and Development 
    172. Sukumamfazi Trading 
    173. Talent Emporium Academy (PTY) Ltd 
    174. Tankimo Trading (Pty) Ltd 
    175. TCNS Resources (PTY) Ltd 
    176. Thando Consulting Services 
    177. Thathe Cadre Development & Consulting 
    178. The Crimson CO CC. 
    179. The Diplomatic Academy 
    180. The People Architects 
    181. Thubelihle Graduate Institute 
    182. TIPP SOLUTIONS CC 
    183. Tloumogale Business Development & Consulting 
    184. Tradesman Consulting and Training Solutions 
    185. Trainyoucan 
    186. Tsebo Kitso Trainings 
    187. Tshamutengo General Dealers CC. 
    188. Tshelopele Development Institution 
    189. Tshwane Training Institute (PTY) LTD. 
    190. Tuns Trading and Projects (Pty) Ltd 
    191. Ubuholi Bendabuko Capacity Building (PTY) Ltd 
    192. Ukhozi Consulting Cleaning Services 
    193. Umfolozi FET College 
    194. Umfolozi FET College - Central Office 
    195. Umqondo Consultancy 
    196. Unakho Business Solutions 
    197. University of Fort Hare 
    198. University of Venda 
    199. V HERRMANNSEN AND ASSOCIATES CC 
    200. Vicmat Consultants 
    201. Vision Africa Training Institute 
    202. VUSHENI LEARNING ACADEMY 
    203. WEINVEST INVESTMENT CC 
    204. Ya Hina Management Consulting and projects 
    205. YAB Business Solutions (Pty)Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.