SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. Acorser Corporate and Business Consulting Cc 
    3. Africa Rising Advisory Services Pty Ltd 
    4. All Sorts 108 Skills Development PTY (Ltd) 
    5. Amabamba Recruitment 
    6. Amandla Consulting Services 
    7. Amandla Obunye Training Academy 
    8. Arishi ISD (PTY) Ltd 
    9. Aubrey Nyiko Business Enterprises 
    10. AVAX SA 481 CC. T/A Mandisa Development Services 
    11. Avenida (Pty) Ltd 
    12. Bephaswana Skills Development (Pty) Ltd 
    13. Bohlokoa Business Consultancy 
    14. Bonakude Consulting (Pty) LTD 
    15. Bono Skills Development (PTY) Ltd 
    16. Brilliant Affairs 
    17. Bull's Business and Skills Training Institute 
    18. Buyisiwe Management Services (Pty) Ltd 
    19. Cale Developments 
    20. Centre for Africa Capacity Building and Development (Pty) Ltd 
    21. Chartered Institute of Management (Pty) Ltd 
    22. Citiview Trading and Projects 
    23. College of Cape Town TVET 
    24. Concepts of Sustainable Management (CSM) 
    25. Dee's Training ( PTY) Ltd 
    26. Dee's Training (PTY) LTD 
    27. Destiny Management Consultants (Pty) Ltd 
    28. DM Training Consultants 
    29. DotCentre Business Consulting 
    30. Dzindalo Consulting (Pty) Ltd 
    31. E-Login Business Institute (Pty) Ltd 
    32. Edequette Training Institute 
    33. Edutel Public Service Company 
    34. Edutraining Business College 
    35. Equity Training and Consulting 
    36. Excellent Minds Institute (Pty) Ltd 
    37. Fachs Business Consulting and Training 
    38. Faranang Marketing 
    39. Fire Protection Association of Southern Africa 
    40. Fort Hare Trading Solutions (Pty) Ltd 
    41. Free State Training and Development Institute 
    42. Fumani Ma-Afrika Group 
    43. Furniture World Training Centre 
    44. Genvio (Pty) Ltd 
    45. Giamanje TVET College 
    46. Gleyding Management Institute (Pty) Ltd 
    47. Glicam Trading Enterprise 
    48. Glo Leb Training & Development 
    49. Global Steel Merchants (Pty) Ltd 
    50. Growth Management Consulting 
    51. Harvestine Investments (Pty) Ltd 
    52. Harvitex cc 
    53. HDPSA 
    54. Higherway Institute of Learning (Pty) Ltd 
    55. IALE School of Advanced Learning Education 
    56. ICM t/a Institute for Career Management 
    57. Immaculate Training and Consulting 
    58. Inkqubeko Investment (Pty) Ltd 
    59. Institute of Busines Management of Southern Africa 
    60. Integrated Corporate Skills Solution 
    61. IQ Skills Academy (PTY) LTD. 
    62. Jabukile Consultancy 
    63. Jobafrik Consulting 
    64. Josmap Training Institute 
    65. Kgaka Kgolo Institute 
    66. Khantsha Projects NPC 
    67. Khehli Institute 
    68. Khongoloti Training Academy 
    69. Khuphula Training Solutions and Trading (Pty) Ltd 
    70. KOKANO PROJECTS PTY LTD 
    71. Kwa Nxamalala Computer College 
    72. Le - Mark Training and Development Pty (Ltd) 
    73. Lead Afrika Consulting (Pty) Ltd 
    74. Leronsa Trading Enterprise 
    75. Lewerb Holdings (PTY) Ltd 
    76. Limadi Industrial Projects 
    77. Lusa Social Enterprenueship Institute (PTY)LTD 
    78. Madingoane and Family Construction 
    79. Mahayi HRD Services cc 
    80. Majuba Technical Vocational Education and Training 
    81. Makhuba Development Projects CC 
    82. Makoti Skills Development Solutions 
    83. Mamuhle Academy 
    84. MANCOSA Pty (Ltd) 
    85. MARS Business Consulting 
    86. Matash Holdings (Pty) Ltd 
    87. MATEPE INVESTMENTS (PTY) LTD 
    88. Matontech Trading Enterprise 
    89. Maximum Development Institute 
    90. Mazasa Management Consulting CC. 
    91. Mcebo Technologies 
    92. Mdaka Omnyama Trading and Projects 
    93. Mementos Training Pty Ltd 
    94. Mgwezane Training and Management cc 
    95. Mintirho Development Services 
    96. MMPS Holdings 
    97. Mokoai Business Solutions (Pty) Ltd 
    98. Molly Malete Productions CC 
    99. Morar Incorporated - KZN 
    100. Mortarboard Training Solutions 
    101. Mowils Consultants 
    102. Mpumalanga School of Government - MPSG 
    103. MTK Corporate Solutions 
    104. MUHANGWENE DEVELOPMENT ENTERPRISE 
    105. Nare Training and Development 
    106. National Skills and Technical 
    107. Nemalale Eagles Consultancy CC 
    108. Neopeo Trading & Projects 
    109. Networx for Career Development 
    110. Ngaphakathi Investments 
    111. Nghunyule Investments 
    112. Ngidi Consulting (Pty) Ltd 
    113. Nkinane Trading Enterprise 
    114. NKQUBELA CONSULTING 
    115. Nokusho M Consulting and Trading 
    116. NokushoM Consultancy and Trading 
    117. Opelong Business Institute 
    118. Orchards Graduate School (Pty) Ltd 
    119. Pachedu Skills Solutions 
    120. Paramount Training Academy 
    121. Pebetse Training and Consulting 
    122. Petra Institute of Development 
    123. Peuneo (Pty) Ltd 
    124. PFIM Trading (Pty) Ltd 
    125. Phoka Tshela Projects 
    126. Pholo Human Capital (Pty) Ltd 
    127. PMA Holdings (PTY ) LTD. 
    128. Positive Thinking Consultants cc 
    129. Prestige Leaders Consulting (Pty) Ltd 
    130. Pro-Active Public Services (Pty) Ltd 
    131. Prodigy Business Services 
    132. Progressive School of Business and Engineering (Pty) 
    133. Prosam Consulting Group (Pty) Ltd 
    134. Prospen Group (Pty) Ltd 
    135. Provincial Public Service Training Academy Province of Kwazulu Natal 
    136. PTDEV (Pty) Ltd 
    137. Ramazwi Security Service and Training Agency (Pty) Ltd 
    138. Ratomac Trading Consultants (Pty) Ltd 
    139. Reflections Development Institute 
    140. Regen Institute of Leadership and Management Education 
    141. Regenesys School of Public Management 
    142. Regent Business School (Pty) Ltd t/a Regent Business School 
    143. Resonance Institue of Learning 
    144. Ritepath HR Solutions 
    145. Ruthekho Training Academy 
    146. Saint Colonel Graduate Institute 
    147. Sampatla Procurement Solutions (Pty) Ltd 
    148. Sebenzisanane Human Capital 
    149. Seqebo Training and Counselling 
    150. Silalele Consulting CC. 
    151. Siletha Consultant 
    152. Siza Nesu Training and Consultants 
    153. Songimvelo Consultant and Training 
    154. South Africa School of Diplomacy, Protocol and Public Administration 
    155. South African Corporate Training Association 
    156. South West Gauteng College - Central Office 
    157. Southern African Institute of Learning 
    158. Spears Business and Life Coach Consulting 
    159. Starplex 489 cc 
    160. Step Ahead Academy (Pty) Ltd 
    161. Summat Training Institute (Pty) Ltd 
    162. Synergy Corporate Consulting (Pty) Ltd 
    163. T Mabuya & Associates CC 
    164. Tachfin Holdings 
    165. Tasc Business Consulting and Training 
    166. Thandiwenathi (Pty) Ltd 
    167. Thando Consulting Services 
    168. Thinking Mind Trading 
    169. Thubelihle Graduate Institute (Pty) Ltd 
    170. Tinotel Communications 
    171. Tippinggate Business Solutions 
    172. Tloumogale Business Development & Consulting 
    173. Tloumogale Business Development & Consulting (Pty) Ltd 
    174. Tonex Management Solutions (Pty) Ltd 
    175. Tovani Traiding 299 
    176. Tshepang Consulting & Project 
    177. Tshwane Training Institute (PTY) LTD. 
    178. Tsoelopele Leadership Consulting (Pty) Ltd 
    179. TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS 
    180. Ukwakhile Projects (PTY) Ltd 
    181. Umqondo Consultancy 
    182. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    183. University of Fort Hare 
    184. University of Venda 
    185. Ursivox Interactive Systems 
    186. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    187. Victorompie Enterprises CC. 
    188. VISIONARY SKILLS ACADEMY 
    189. Vuca Institute of Leadership Development 
    190. Vukauzakhe Traiding Enterprise 
    191. Vumilia Africa Group 
    192. Washa 2 Training & Projects 
    193. WEINVEST INVESTMENT CC 
    194. Weinvest Investments 
    195. Zizzy Printing & Projects (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.