SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  4   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. Africa Rising Advisory Services Pty Ltd 
    3. Amabamba Recruitment 
    4. Amandla Consulting Services 
    5. AVAX SA 481 CC. T/A Mandisa Development Services 
    6. Avenida (Pty) Ltd 
    7. Bephaswana Skills Development (Pty) Ltd 
    8. Bonakude Consulting (Pty) LTD 
    9. Brilliant Affairs 
    10. Bull's Business and Skills Training Institute 
    11. Buyisiwe Management Services (Pty) Ltd 
    12. Concepts of Sustainable Management (CSM) 
    13. Dee's Training (PTY) LTD 
    14. DM Training Consultants 
    15. Edequette Training Institute 
    16. Edutraining Business College 
    17. Excellent Minds Institute (Pty) Ltd 
    18. Faranang Marketing 
    19. Fire Protection Association of Southern Africa 
    20. Fumani Ma-Afrika Group 
    21. Furniture World Training Centre 
    22. Giamanje TVET College 
    23. Growth Management Consulting 
    24. HDPSA 
    25. IALE School of Advanced Learning Education 
    26. ICM t/a Institute for Career Management 
    27. Inkqubeko Investment (Pty) Ltd 
    28. IQ Skills Academy (PTY) LTD. 
    29. Jabukile Consultancy 
    30. Jobafrik Consulting 
    31. Josmap Training Institute 
    32. Khantsha Projects NPC 
    33. Khehli Institute 
    34. KOKANO PROJECTS PTY LTD 
    35. Kwa Nxamalala Computer College 
    36. Lewerb Holdings (PTY) Ltd 
    37. Limadi Industrial Projects 
    38. Madingoane and Family Construction 
    39. Makhuba Development Projects CC 
    40. Makoti Skills Development Solutions 
    41. Mamuhle Academy 
    42. MANCOSA Pty (Ltd) 
    43. MARS Business Consulting 
    44. MATEPE INVESTMENTS (PTY) LTD 
    45. Mazasa Management Consulting CC. 
    46. Mcebo Technologies 
    47. Mdaka Omnyama Trading and Projects 
    48. Mementos Training Pty Ltd 
    49. Mintirho Development Services 
    50. Morar Incorporated - KZN 
    51. Mortarboard Training Solutions 
    52. MTK Corporate Solutions 
    53. Nemalale Eagles Consultancy CC 
    54. Neopeo Trading & Projects 
    55. Networx for Career Development 
    56. Ngaphakathi Investments 
    57. Ngidi Consulting (Pty) Ltd 
    58. Nkinane Trading Enterprise 
    59. NKQUBELA CONSULTING 
    60. Nokusho M Consulting and Trading 
    61. Opelong Business Institute 
    62. Pachedu Skills Solutions 
    63. Paramount Training Academy 
    64. Pebetse Training and Consulting 
    65. Petra Institute of Development 
    66. PFIM Trading (Pty) Ltd 
    67. PMA Holdings (PTY ) LTD. 
    68. Progressive School of Business and Engineering (Pty) 
    69. PTDEV (Pty) Ltd 
    70. Reflections Development Institute 
    71. Regent Business School (Pty) Ltd t/a Regent Business School 
    72. Resonance Institue of Learning 
    73. Ruthekho Training Academy 
    74. Sebenzisanane Human Capital 
    75. Seqebo Training and Counselling 
    76. Silalele Consulting CC. 
    77. Siletha Consultant 
    78. Siza Nesu Training and Consultants 
    79. Songimvelo Consultant and Training 
    80. South African Corporate Training Association 
    81. South West Gauteng College - Central Office 
    82. Starplex 489 cc 
    83. T Mabuya & Associates CC 
    84. Tachfin Holdings 
    85. Tasc Business Consulting and Training 
    86. Thando Consulting Services 
    87. Thinking Mind Trading 
    88. Tloumogale Business Development & Consulting 
    89. Tovani Traiding 299 
    90. Tshepang Consulting & Project 
    91. Tshwane Training Institute (PTY) LTD. 
    92. TWINMARK STRATEGY AND MANAGEMENT CONSULTANTS 
    93. Umqondo Consultancy 
    94. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    95. University of Venda 
    96. Ursivox Interactive Systems 
    97. Victorompie Enterprises CC. 
    98. Vukauzakhe Traiding Enterprise 
    99. Washa 2 Training & Projects 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.