SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate an understanding of change management for computer systems 
SAQA US ID UNIT STANDARD TITLE
114044  Demonstrate an understanding of change management for computer systems 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who will participate in the management of all changes to the components of a live infrastructure, from request for change (RFC) through to implementation and review, to support the continued availability, effectiveness and safety of the infrastructure:
  • As fundamental knowledge of the areas covered.
  • For those working in, or entering the Information Technology industry in the area of Information Technology Services.
  • As additional knowledge for those wanting to understand the areas covered.

    People credited with this unit standard are able to:
  • Describe a change control policy for an organisation.
  • Produce guidelines for the implementation of changes to computer systems.

    The performance of all outcomes is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person has the prior knowledge and skills to demonstrate an understanding of computer systems development, and describe information systems departments in business organisations. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe a change control policy for an organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The description outlines the procedures for change management. 

    ASSESSMENT CRITERION 2 
    2. The description outlines the documentation required for change management. 

    ASSESSMENT CRITERION 3 
    3. The description outlines the roles and responsibilities for change management. 

    SPECIFIC OUTCOME 2 
    Produce guidelines for the implementation of changes to computer systems. 
    OUTCOME RANGE 
    Systems - software, documentation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The guidelines are consistent with the change control policy for the organisation. 

    ASSESSMENT CRITERION 2 
    2. The guidelines include documentation of client change requirements. 

    ASSESSMENT CRITERION 3 
    3. The guidelines outline a procedure for managing the different versions of systems. 
    ASSESSMENT CRITERION RANGE 
    Development, implementation, operation.
     

    ASSESSMENT CRITERION 4 
    4. The guidelines outline procedures for managing changes. 
    ASSESSMENT CRITERION RANGE 
    Logging, follow-up, etc.
     

    ASSESSMENT CRITERION 5 
    5. The guidelines outline methods of maintaining accuracy and consistency in the change process. 

    ASSESSMENT CRITERION 6 
    6. The guidelines ensure the integrity of the client/user database. 

    ASSESSMENT CRITERION 7 
    7. The guidelines indicate others who need to be on the document circulation list. 

    ASSESSMENT CRITERION 8 
    8. The guidelines include procedures for education client/user on the change management process. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Reporting skills are demonstrated by effective communication, using verbal (language) and/or writing skills.
  • Direct observation in simulated or actual work conditions.


    Moderation Process
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Analytical Thinking. Acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts.
  • Customer Focus. Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
  • Initiative. Being proactive, taking action and anticipating opportunities.
  • Persistence. Meeting targets and fulfilling agreements even when adverse circumstances prevail.
  • Attention to Detail. Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
  • Familiar with Configuration Management. The control and management of ICT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording.
  • Familiar with Database Software. Software which enables the user to create, populate and manipulate data structures. E.g. Access, SQL Server, DB2, Oracle, Informix, Sybase.
  • Familiar with Metrics. The collection, analysis and and application of historical and synthetic measurements in the estimation of IS activities. E.g. function point analysis, lines of code.
  • Familiar with Operating Infrastructure. Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc) used within own organisation.
  • Aware of Operations Management. Methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring ongoing (non project) activities. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display decisions using critical and creative thinking by understanding the metrics associated with a problem or situation, their significance and relation, and being able to manipulate these as necessary to identify solutions. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation and/or community by working co-operatively (rather than competitively) with others to achieve a common goal. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation by being aware of methods and techniques for delivering effective presentations. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems by being aware of techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  83026   National Certificate: Information and Communications Technology (ICT) Software Testing  Level 5  NQF Level 05  Reregistered  2023-06-30  MICTS 
    Elective  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  63909   National Certificate: Business Analysis  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy Pty Ltd 
    2. Academy of Training and Allied Services Pty Ltd 
    3. Acorser Corporate & Business Consulting t/a Acorser Academy 
    4. Advanced Assessments and Train 
    5. Affirmations Training 
    6. Afrika Tikkun 
    7. All Nation Group Five Trading and Projects 
    8. Amadi Institute of Management And Technology (Pty) Ltd 
    9. Amilak Training Center 
    10. Angie Technologies 
    11. Answer The Call Skills ands En 
    12. APEXEA 
    13. ATTI (Advanced Technonogy Training Institute) 
    14. ATTI IT SOLUTIONS (Bloemfontei 
    15. ATTI Nelspruit Pty Ltd 
    16. Atvance Institute (Pty) Ltd 
    17. AWRISE 
    18. Balefile Trading and Services 
    19. Bavelile Consultants and Training Pty Ltd 
    20. BEE Clinic Pty Ltd 
    21. Bells Technical College 
    22. Blue Ora Pty Ltd 
    23. Brainwave Projects 1430 cc 
    24. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    25. Cape Innovation Technology Initiative 
    26. Careers IT 
    27. Clean Heat Academy 
    28. COLUMBUS TECHNOLOGIES PTY LTD 
    29. Comfortable Tech 
    30. CTU Training Solutions 
    31. CYBAX SYSTEMS 
    32. CYBER-CITY IT SOLUTIONS 
    33. DC Academy (PTY)LTD 
    34. Delight Computer Training 
    35. DYNAMIC DNA (PTY) LTD 
    36. Dynamic Dyvention Trading and 
    37. EAST LONDON MANAGEMENT INSTITUTE 
    38. Ekasi IT Solutions Centre 
    39. Elchees Software Solutions 
    40. Embroser Solutions Pty Ltd 
    41. Epitome Villa (Pty)Ltd 
    42. Eshybrand Pty Ltd 
    43. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    44. Facilitation Development (PTY) LTD 
    45. FACULTY TRAINING INSTITUTE PTY LTD 
    46. Falcon Business Institute (Pty) Ltd 
    47. Finweb Business Consultancy 
    48. Foster-Melliar (Pty) Ltd 
    49. Fourways Private College 
    50. Fullimput108 (Pty) Ltd 
    51. Genii Institute PTY LTD 
    52. Gert Sibande FET College 
    53. Gijima Holdings (Pty) Ltd 
    54. Global Institute for Capacity 
    55. Growth Management Consulting cc 
    56. Gurandbuilt Management Development 
    57. HAVOHEJ CONSULTANCY 
    58. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    59. HILLCROSS BUSINESS SCHOOL (PTY 
    60. Hlanganani ICT (Pty) Ltd 
    61. Ikusasa Technology Solutions 
    62. Ikusasalethu Youth Development 
    63. iLearn Corporate Services PTY LTD 
    64. Information Technology Resource Centre 
    65. Ingomsotech Solutions and Trai 
    66. INSIGHTTECH COMMUNICATIONS Pty 
    67. intelliscient Technologies (Pty) Ltd 
    68. Isivande Projects 
    69. ISOLVE BUSINESS SOLUTIONS PTY LTD 
    70. IT Academy 
    71. IT Labs Consulting 
    72. Ithemba IT Solution 
    73. Jeppe College of Commerce and 
    74. Jonda Learning Academy 
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    77. KT Mobile Services 
    78. Learnfast Training Solutions ( 
    79. LETAGO DEVELOPMENT CONSULTING 
    80. LINKINGNOTES 
    81. MASITHUTHUKE HOLDINGS (PTY) LTD 
    82. MBOWA COLLEGE PTY LTD 
    83. Metanoia Ratings PTY LTD 
    84. MINDWORX CONSULTING GAUTENG PTY LTD 
    85. MMELA VILLAGE TECHNOLOGIES (PT 
    86. MND Training and Projects 
    87. Mogapi Education Group 
    88. MOKALENG IT 
    89. Mothusi Management Consultants 
    90. Moving Ahead Development Agenc 
    91. Mpande Technologies cc 
    92. Mufuka Business and Technical 
    93. Natfin Holdings Pty Ltd 
    94. NCC - Vereeniging 
    95. Netcampus (Pty) Ltd. 
    96. New Trend Computers cc 
    97. Nolwazi Stem Education for The 
    98. Novia One Group (Pty) Ltd 
    99. Ntandokazi Holdings Pty Ltd 
    100. Nyathela Business College 
    101. On the Ball College Pty ltd 
    102. OPELONG BUSINESS INSTITUTE (PT 
    103. Paramixed Pty Ltd 
    104. Petcon Capacity Building Solut 
    105. PLATINUM PEAK CONSULTING (PTY) LTD 
    106. Polokwane Technology Institute (Pty) Ltd 
    107. Pretoria Technical College 
    108. Progressive School of Business 
    109. Prophesy Training College (Pty) Ltd 
    110. PROSERV SA (PTY) LTD 
    111. QUALITATIVE INNOVATIVE SOLUTIONS 
    112. QUARPHIX (PTY) LTD 
    113. RAKGAKALA INSTITUTE OF EDUCATI 
    114. Rasinkhu Investment (Pty) Ltd 
    115. Revival Technologies and Academy 
    116. Richfield Graduate Institute of Technology Pty Ltd 
    117. Rofane Consulting 
    118. Rostec Technical FET College (Pty) Ltd 
    119. SA College of Technology (PTY) 
    120. Silulo Ulutho Technologies 
    121. Sisekelo Sustainability Institute 
    122. Siyafunda CTC 
    123. Sokwanya Trading (Pty) Ltd 
    124. South Africa Advanced Skills Institute(SAAI) 
    125. Spears Business and Life Couch Consulting (Pty) Ltd 
    126. Spina Consultancy 
    127. SUCCESS BUILDERS INTERNATIONAL CC 
    128. Supreme ICT Consultants 
    129. Synergy Transformation Solutio 
    130. Taal-Net Training Institute 
    131. Tau Ya Mariri Consulting 
    132. TBL Empowerment Hub 
    133. Tech-Com Solutions cc 
    134. Techtisa (pty) Ltd 
    135. Terry Computer Services cc 
    136. The Finishing College (Pty) Lt 
    137. THE SKILLS DEVELOPMENT CORPORA 
    138. Think Tank T2 (Pty) Ltd 
    139. TIC-IT Telecoms 
    140. Tinotel Communications 
    141. TIPP ACADEMY (PTY) LTD 
    142. Titan Trade Technologies 
    143. Tlou Foundation College 
    144. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    145. Tshwane College of Commerce an 
    146. TSP COLLEGE 
    147. Ukwazi Academy and Corporate S 
    148. Umbusi Consulting Services 
    149. Varsity Institute of Science & Technology (Pty)Ltd 
    150. Vastratech Pty) Ltd 
    151. Visionary Skill Academy 
    152. Vodacom (Pty) Ltd 
    153. VSS College (Pty) LTD 
    154. VUTHLARI MARKETING CONSULTING 
    155. Wavelengths Technology Training Institute 
    156. Wellinkwise Pty Ltd 
    157. Whitestone College 
    158. Woosh Consultants (Pty) Ltd 
    159. WORK SKILLS RESOURCES CC 
    160. Working Solution International 
    161. Xylo Trading 12 (Pty) Ltd 
    162. YAB Business Solutions (Pty)Ltd 
    163. YITRO INNOVATIONS 
    164. Youth Media Movement 
    165. ZA WIT (PTY) LTD 
    166. ZJ Africa Learn 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.