SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate effective team work in diplomatic practice 
SAQA US ID UNIT STANDARD TITLE
114702  Demonstrate effective team work in diplomatic practice 
ORIGINATOR
SGB Diplomacy, Protocol and Foreign Affairs Assist 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Sovereignty of the State 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 7  Level TBA: Pre-2009 was L7  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2007-06-26  2008-11-26  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-11-26   2012-11-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
260002  Promote effective team work at a mission and in diplomatic practice  Level 6  Level TBA: Pre-2009 was L6  5   

PURPOSE OF THE UNIT STANDARD 
This unit standard is aimed at learners who would like to identify and develop within themselves strategies to work effectively in a group in a diplomatic context. The learner will also be able to lead others to participate effectively in a group context.

In order to contribute to the development of positive diplomatic relationships the unit standard will make the learner aware of the importance of the diplomat to create effective team strategies in negotiations and build team spirit in mission offices.

The qualifying learner will be able to:
  • Describe effective groups and identify group stages.
  • Demonstrate an understanding of the criteria for working as a member of a group.
  • Work autonomously and collaborate with other team members.
  • Participate in building relations between group members and role players.
  • Make a positive contribution to team coherence, image and spirit.
  • Respect personal, ethical, religious and cultural differences to enhance interaction between team members.
  • Evaluate team performance in mission office. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard are assumed to have a Level 6 qualification or RPL equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe effective groups and identify group stages. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Effective groups are described and discussed. 

    ASSESSMENT CRITERION 2 
    Advantages and disadvantages of group work are explained. 

    ASSESSMENT CRITERION 3 
    Reasons for effective teamwork in diplomatic context are identified and discussed. 

    ASSESSMENT CRITERION 4 
    The role of group identity in a mission office is explained. 

    ASSESSMENT CRITERION 5 
    The stages of group dynamics are identified and discussed. 

    ASSESSMENT CRITERION 6 
    Skills, aptitudes, personality and values within the specific group are identified and clearly differentiated. 

    ASSESSMENT CRITERION 7 
    The importance of effective group behaviour is analysed in context of a specific mission office. 

    SPECIFIC OUTCOME 2 
    Demonstrate an understanding of the criteria for working as a member of a group. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Criteria for working as a member for a team are identified and explained. 

    ASSESSMENT CRITERION 2 
    Behaviours conducive to working as a member of a group are explained. 

    ASSESSMENT CRITERION 3 
    Team dynamics are explained in context of mission office. 

    ASSESSMENT CRITERION 4 
    Consequences of disruptive behaviour to team performance are evaluated for specific mission. 

    SPECIFIC OUTCOME 3 
    Work autonomously and collaborate with other team members. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Other team members are given sufficient support for them to achieve the DFA objectives. 

    ASSESSMENT CRITERION 2 
    A consultative meeting with other team members is held. 

    ASSESSMENT CRITERION 3 
    Authority levels of all the team members are identified and applied. 

    ASSESSMENT CRITERION 4 
    Collaboration reflects the needs of all team members. 

    ASSESSMENT CRITERION 5 
    Behaviour promoted is constructive, non-disruptive and influences the success and productivity of the team. 

    SPECIFIC OUTCOME 4 
    Participate in building relations between group members and other role players. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The importance of team relations between members and other role players is explained. 

    ASSESSMENT CRITERION 2 
    Other role players are identified and their needs explained. 

    ASSESSMENT CRITERION 3 
    Communications with other role players promotes open and frank discussions. 

    ASSESSMENT CRITERION 4 
    Commitments to other role players are honoured and met. 

    SPECIFIC OUTCOME 5 
    Make a positive contribution to team coherence, image and spirit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The needs and objectives of team members regarding image and team spirit are identified and contextualised for specific mission. 

    ASSESSMENT CRITERION 2 
    Methods and techniques for building team coherence and spirit are identified and applied. 

    ASSESSMENT CRITERION 3 
    Commitment to time-keeping and time-frames are honoured. 

    ASSESSMENT CRITERION 4 
    Feedback which leads to constructive working relationships is provided to team members. 

    SPECIFIC OUTCOME 6 
    Respect personal, ethical, religious and cultural differences. 
    OUTCOME NOTES 
    Respect personal, ethical, religious and cultural differences to enhance interaction between team members. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Differences between team members are identified and acknowledged. 

    ASSESSMENT CRITERION 2 
    The importance of showing respect to all stakeholders is explained. 

    ASSESSMENT CRITERION 3 
    Behaviours which are of concern to individuals are discussed promptly and openly with those concerned. 

    ASSESSMENT CRITERION 4 
    Other team members' feelings and perspective are taken into account and own behaviour modified accordingly. 

    SPECIFIC OUTCOME 7 
    Evaluate team performance in mission office. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Team performance requirements are documented and distributed. 

    ASSESSMENT CRITERION 2 
    Performance outcomes of individuals and teams are assessed against agreed standards. 

    ASSESSMENT CRITERION 3 
    Collected assessment information is accurate, current and complete and recorded in agreed format. 

    ASSESSMENT CRITERION 4 
    Lessons learnt are documented and communicated. 

    ASSESSMENT CRITERION 5 
    Opportunities to facilitate performance improvement are identified and applied. 

    ASSESSMENT CRITERION 6 
    Coaching and mentoring to assist team performance improvement are implemented within established procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Groups and group roles.
  • Reasons for culture shock and failure to perform.
  • Group dynamics and effective team strategies.
  • Principles and methods for communicating with group members: listening, consulting, giving feedback, supporting, discussing, negotiating, embracing diversity and exhibiting empathy.
  • Creating productive teams and working relationships
  • Ethic and cultural norms of group members
  • Basic concepts of emotional intelligence
  • Behaviours that contribute to successfully effective and high performance teams
  • Behaviours that limit cohesiveness and success of teams
  • Legal and constitutional matters as relevant to working with others
  • Understanding of authority types, levels and their implications
  • Coaching and mentoring of team performances. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to group dynamics. 

    UNIT STANDARD CCFO WORKING 
    Work effectively in a group within a diplomatic context. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities by carefully considering the advantages and disadvantages of being a team player. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively within group context. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 260002, which is "Promote effective team work at a mission and in diplomatic practice", Level 6, 5 credits.

    Assessment methods and integrated assessment

    Ensure that assessment cover the specific outcomes, the critical cross-field outcomes and the essential embedded knowledge. Assessment activities should be appropriate to the context and tools may include self-assessment, peer assessment, formative and summative assessment. A range of assessment methods should be used, including direct observation, product sample, simulation, questioning (verbal or written) and testimony (portfolio collection of evidence).

    Integrated assessment: It may be more effective and efficient to assess a number of unit standards together thus reducing the number of assessment "events". Ensure that the commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment.

    Supplementary information

    Activity No. Hours Comments
    Lectures 20
    Experiential Learning 20 Many activities may be presented as group work which gives opportunity for assessing the learner in this unit standard.
    Self-directed learning 10
    Skills coaching
    Other
    Total 50 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  48726   Advanced Diploma: Diplomacy  Level 7  NQF Level 07  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA until Last Date for Achievement 
    Elective  57827   National Diploma: Public Administration  Level 7  Level N/A: Pre-2009 was L7  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.