SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Define the core concepts of the wholesale and retail environment 
SAQA US ID UNIT STANDARD TITLE
114895  Define the core concepts of the wholesale and retail environment 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for new entrants into the wholesale and retail sector. Persons credited with this unit standard will be able to describe the different market segments, customer profiles and buying habits applicable to the industry.
They will also be able to identify the target market of the organisation, in which they work.

These persons will also be able to identify the different functional departments in an outlet and their main functions in respect of the flow of stock/cash through the business.

They will also be able to explain the environment in which business operates in respect to applicable legislation and shrinkage and losses. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner has completed the following areas of learning before attempting this unit standard.
  • Numeracy and Literacy at NQF Level 1 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Segment the wholesale and retail sector. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Different sub-sectors and categories within wholesale/retail industry are identified as they appear in whole/retail sector, medium and micro enterprises. 

    ASSESSMENT CRITERION 2 
    Categories and sub-sectors within wholesale/retail are matched to given wholesale and retail stores as they appear in wholesale/retail sector. 

    ASSESSMENT CRITERION 3 
    Stakeholders are identified as applicable to the organisation. 

    SPECIFIC OUTCOME 2 
    Identify the store's target market. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Types of consumer profiles are described according to wholesale/retail sector. 

    ASSESSMENT CRITERION 2 
    Consumer shopping patterns are described according to wholesale/retail sector. 

    ASSESSMENT CRITERION 3 
    The Store's target market is described according to the organisation's market segment. 

    ASSESSMENT CRITERION 4 
    The procedures for marketing the store to its target market is described according to the organisation's marketing strategy. 

    SPECIFIC OUTCOME 3 
    Explain the flow of stock and sales through a wholesale/retail operation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The various operational functional departments in a wholesale/retail store are identified along with their main purpose. 

    ASSESSMENT CRITERION 2 
    Stock flow through the store is explained as it applies to the business. 

    ASSESSMENT CRITERION 3 
    The flow of cash through the store is explained as it applies to the business. 

    ASSESSMENT CRITERION 4 
    The support functions necessary for the operation of a wholesale or retail outlet are explained as it applies to the sector. 

    ASSESSMENT CRITERION 5 
    The impact of the job on others in the organisation is explained in terms of systems and sub-systems. 

    SPECIFIC OUTCOME 4 
    Demonstrate an understanding of the wholesale & retail business environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The various forms of legislation that impact on the industry are identified in terms of their titles. 

    ASSESSMENT CRITERION 2 
    The objectives of the different pieces of legislation are explained as it applies to each piece of legislation. 

    ASSESSMENT CRITERION 3 
    General wholesale and retail terms are used in context as they apply to the industry. 

    SPECIFIC OUTCOME 5 
    Demonstrate an understanding of the concept of shrinkage and losses within a Wholesale. 
    OUTCOME NOTES 
    Demonstrate an understanding of the concept of shrinkage and losses within a Wholesale and Retail environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of shrinkage and losses is understood and explained. 

    ASSESSMENT CRITERION 2 
    Methods of shrinkage and losses are identified. 

    ASSESSMENT CRITERION 3 
    Reasons for preventative policies and procedures are described. 

    ASSESSMENT CRITERION 4 
    The impact of shrinkage and losses on the organisation is explained. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA.

    Internal Moderations will be performed by the Accredited Providers whilst the relevant ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:
  • Sub-sectors and categories applicable to the wholesale and retail sector
  • Stakeholders in the wholesale/retail sector.
  • Consumer profiles and shopping patterns.
  • The various operational functions in a wholesale/retail and their main task
  • Stock flow through the business
  • The flow of cash through the business
  • The support functions applicable to the wholesale and retail sector
  • The concept of systems and sub-systems and how they impact on each other.
  • How own job impacts on other internal stakeholders of the organisation.
  • The concept of shrinkage, causes and policies to prevent shrinkage 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems

    Evident in the following:

    Specific outcomes:
  • Explain the flow of stock and sales through a wholesale/retail operation

    Assessment criteria:
    All 

  • UNIT STANDARD CCFO ORGANISING 
    Organise oneself and ones activities

    Evident in the following:

    Specific outcomes:
  • Explain the flow of stock and sales through a wholesale/retail operation

    Assessment criteria:
    All 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information

    Evident in the following:
    Specific outcome:
  • Segment the wholesale and retail sector
  • Identify the store's target market

    Assessment criteria:
    All 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related

    Evident in the following:

    Specific outcomes:
  • Segment the wholesale and retail sector

    Assessment criteria:
  • Categories and sub-sectors within wholesale/retail are matched to given wholesale and retail stores as they appear in wholesale/retail sector
  • Stakeholders are identified as applicable to the organisation 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Terminology:
  • Sub-sectors refer to food, clothing, furniture, general/speciality merchandise.
  • Categories refer to groups, franchise, large chain, independents, and small, medium and micro enterprises.
  • Consumer profiles refer to Income, age, gender, socio-economic background, LSM grouping, demographics etc.
  • Consumer shopping patterns are shopping hours, lunch hours, week-ends, holidays, month-end. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48763   National Certificate: Retail Shop Floor Practices  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-05-02  Was W&RSETA until Last Date for Achievement 
    Core  62709   National Certificate: Service Station Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Core  49280   National Certificate: Wholesale and Retail Distribution  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Core  58206   National Certificate: Wholesale and Retail Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Core  49792   National Certificate: Retail Perishable Food  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 
    Core  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Core  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2013/077851/07 South Africa (Pty) Ltd 
    2. A and S Training Consultancy 
    3. Aboutlearning Pty Ltd 
    4. Aluwa Training 
    5. Amadwala 623 CC 
    6. Anatoth Academy PTY LTD 
    7. Artem Training Pty Ltd 
    8. Award Media (Pty) Ltd T/A Award Training (PORT ELIZABETH) (TP) 
    9. Bachique 705 Trading as The New House of Busby (Pty Ltd) 
    10. Boxer Superstores (Pty) Ltd 
    11. BPC HR Consultants 
    12. Braune Training (Pty) Ltd 
    13. BRC VAN DEVENTER EN BEKKER 
    14. Busisipho Skills (Pty) Ltd 
    15. C C S SKills Development 
    16. College of Production Technology 
    17. College of Vocational Studies (Pty) Ltd 
    18. Contra-Lit Pty Ltd 
    19. Creative Thinking Trading 524 
    20. D Z D TRADING AND PROJECTS 24 
    21. Diadem Consulting (Pty) Ltd 
    22. Dumelang Umonde (Pty) Ltd 
    23. Durban University of Technology 
    24. Edcon Ltd 
    25. Edutel Wholesale & Retail Academy 
    26. Ekukhanyeni Community Development Centre 
    27. EKURHULENI EAST COLLEGE 
    28. Elegant Line Trading.584 
    29. Employ and Empower Deaf cc 
    30. Expression Culture Academy 190-319NPO 
    31. GD & RD SERVICES & PROCUREMENTS 
    32. Gemini Training And Development Pty Ltd 
    33. GLOBAL BLESSING SOLUTIONS 
    34. Golden Mile Trading 578 
    35. Golden Ratio College 
    36. GPR Training Academy (Pty) Ltd 
    37. Guest Resource Services (Pty) Ltd 
    38. Hibiscus Skills Training College (HILLCREST) (TP) 
    39. HPS ACADEMY (PTY) LTD 
    40. InnerOut Training Solutions 
    41. Intercept Consulting and Training Solutions 
    42. JESUA CONSULTANTS (Hartenbos) (WA) 
    43. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    44. KUCHEN TRADING PTY LTD 
    45. Lesedi Tsebo Trading Pty Ltd 
    46. Lightbrary Development Solutions Pty Ltd 
    47. Liza Gresse Consulting 
    48. Luleka Business Academy 
    49. Luting Training and Development Academy 
    50. Makholokoe A Dumetse 
    51. Marrian Ridge Computer Centre (Pty) Ltd 
    52. Marsillo Consulting 
    53. Martiq 1223 cc 
    54. MASITHUTHUKE HOLDINGS PTY LTD 
    55. Michris Consulting And Global Skills 
    56. MSC Education Holdings Pty Ltd 
    57. Nela Kahle 80 cc 
    58. New Clicks South Africa (Pty) Ltd 
    59. NOFESA cc 
    60. ODL GROUP (PTY) Ltd 
    61. Open Learning Group (Pty) Ltd 
    62. Owl Business Training PTY LTD 
    63. Passionate About People 
    64. People Capacity Solutions (Pty) Ltd 
    65. PHARMACY DEVELOPMENT ACADEMY PTY LTD 
    66. Phekgole Trading Enterprise 
    67. Pioneer Business Consulting 
    68. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    69. Production Management Institute of Southern Africa (PMI) 
    70. QT Training (Pty) Ltd 
    71. QUANTUM SKILLS 
    72. REATS Training Services 
    73. Related Education Pty Ltd 
    74. Retail School of Excellence 
    75. Rutisa Training and Recruitment cc 
    76. SDTSA Training Providers 
    77. SECTOR EDUCATION AND SKILLS TAINING ORGANISATION(SESTO) 
    78. Sekhukhune FET College - C.N. Phatudi Campus 
    79. Shoprite Checkers 
    80. Shumani Training and Hr Solutions Pty Ltd 
    81. SIGNA ACADEMY PTY LTD 
    82. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    83. Southern Ambition 653 CC 
    84. Spar Group Ltd 
    85. Spilamart cc T/A 1st Safety & Training (SABIE) (TP) 
    86. SSD Consultants 
    87. Sylman Training Consultants 
    88. Thahameso Training and Development Services 
    89. Thamoma 
    90. The Ed Agency Pty Ltd 
    91. The Iscariota Group (Pty) Ltd 
    92. The Learning Organisation 
    93. THE SKILLS DEVELOPMENT CORPORATION PRIVATE PTY LTD 
    94. Thuto- Lore Academy 
    95. Timnet Management Consulting 
    96. Tjantjello Training Solutions PTY Ltd 
    97. Tloumogale Business Development & Consulting 
    98. Truworths Ltd 
    99. Tshimedzwa Development Centre Pty Ltd 
    100. Ukuthemba Brand Specialists (Pty) Ltd 
    101. Umpeme Wesizwe Center 
    102. Unewu Trading Enterprise CC 
    103. Uplifting Training in Action 
    104. Visual Excellence Trading 508 (Pty) Ltd 
    105. Vumbhoni Trading (Pty) Ltd 
    106. Wideworld Solutions (Pty) Ltd 
    107. Woolworths Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.