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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Offer a credit facility 
SAQA US ID UNIT STANDARD TITLE
114919  Offer a credit facility 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2008-01-22  2008-10-22  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-10-22   2012-10-22  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
258159  Offer a credit facility  Level 3  NQF Level 03  8   

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who have primary contact with customers. Persons credited with this unit standard will be able to function under general supervision and carry out established and familiar procedures in familiar environments. They are able establish the nature of the customer's credit needs, link the customer's credit needs to the appropriate credit facility.

These persons are also able to offer a new credit facility. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner has completed the following learning area before attemting this unit standard.
  • Numeracy and Literacy at NQF Level 1 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Promote the benefits of the credit facilities to the customer. 
    OUTCOME NOTES 
    Promote the benefits of the credit facilities to the customer in terms of the organisation specific requirements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The advantages of credit facility versus other payment options are explained in a manner that is clear to the customer 

    ASSESSMENT CRITERION 2 
    Organisation's specific credit membership benefits are explained to customer 
    ASSESSMENT CRITERION RANGE 
    Organisational specific benefits includes but is not limited to club membership, mailings, insurance, medical insurance, maintenance contracts, lost card protection
     

    ASSESSMENT CRITERION 3 
    The advantages to the organisation of having customers on account are explained 

    ASSESSMENT CRITERION 4 
    The customer's need for a credit facility is identified using the appropriate communication skills 

    ASSESSMENT CRITERION 5 
    Customer queries regarding the credit as an option are addressed or directed to the appropriate resources 

    SPECIFIC OUTCOME 2 
    Offer a credit facility that meets the customer's needs. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The different credit options are offered to the customer following organsiation specific guidelines 

    ASSESSMENT CRITERION 2 
    The organisation's credit option that best matches the customer's credit needs is offered as per the organisation credit options 

    ASSESSMENT CRITERION 3 
    Legal implications and the Terms and Conditions pertaining the selected credit option are explained as required by the organisation 

    ASSESSMENT CRITERION 4 
    The credit application process and turn around time for the opening of accounts are explained to the customer 

    ASSESSMENT CRITERION 5 
    The organisation security measures relating to credit accounts procedures in respect of security over the account is explained to the customer 

    SPECIFIC OUTCOME 3 
    Assist customer when completing the credit application form. 
    OUTCOME NOTES 
    Assist customer when completing the credit application form in terms of the organisation specific requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The credit application is completed according to the organisation's procedures 

    ASSESSMENT CRITERION 2 
    Relevant supporting documents are obtained as required by the organisation 

    ASSESSMENT CRITERION 3 
    The completed credit application is forwarded for verification or processing 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    Internal Moderations will be performed by the Accredited Providers whilst the relevant ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learning programme covering this unit standard must address the following knowledge areas:
  • Organisation specific Credit Payment and Usage terms of conditions
  • Legal requirements as they apply to the organisation's credit facilities
  • Types of credit options offered by the organisation
  • Features and benefits of the various credit options
  • Organisational specific credit membership benefits
  • Document completion and verification process
  • Credit application process and turn around times
  • The advantages of the credit option to both the customer and the organisation
  • The organisation's security measures over credit accounts
  • The organisation specific requirements in respect of supporting documents when applying for credit 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team

    Evident in the following specific outcomes and assessment criterias:

    Specific outcome
  • Assist customer when completing the credit application form in terms of the organisation specific requirements

    Assessment criteria
  • Relevant supporting documents are obtained as required by the organisation 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and ones activities

    Evident in the following specific outcomes and assessment criterias:

    Specific outcome
  • Assist customer when completing the credit application form in terms of the organisation specific requirements

    Assessment criteria
  • The credit application is completed according to the organisation's procedures
  • Relevant supporting documents are obtained as required by the organisation
  • The completed credit application is forwarded for verification or processing 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information

    Evident in the following specific outcomes and assessment criterias:

    Specific outcome
  • Promote the benefits of the credit facilities to the customer in terms of the organisation specific requirements
  • Offer a credit facility that meets the customer's needs

    Assessment criteria
  • The advantages of credit facility versus other payment options are explained in a manner that is clear to the customer
  • Organisation's specific credit membership benefits are explained to customer
  • The organisation's credit option that best matches the customer's credit needs is offered as per the organisation credit options 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    Evident in the following specific outcomes and assessment criterias:

    Specific outcome
  • Promote the benefits of the credit facilities to the customer in terms of the organisation specific requirements
  • Offer a credit facility that meets the customer's needs

    Assessment criteria
  • The customer's need for a credit facility is identified using the appropriate
    communication skills
  • Customer queries regarding the credit as an option are addressed or directed to the appropriate resources
  • The different credit options are offered to the customer following organsiation specific guidelines
  • The organisation's credit option that best matches the customer's credit needs is offered as per the organisation credit options
  • Legal implications and the Terms and Conditions pertaining the selected credit option are explained as required by the organisation
  • The credit application process and turn around time for the opening of accounts are explained to the customer
  • The organisation security measures relating to credit accounts procedures in respect of security over the account is explained to the customer 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related system

    Evident in the following specific outcomes and assessment criterias:

    Specific outcome
  • Promote the benefits of the credit facilities to the customer in terms of the organisation specific requirements

    Assessment criteria
  • The advantages to the organisation of having customers on account are explained 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 258159, which is "Offer a credit facility", Level 3, 8 credits.

    Organisation's specific credit membership benefits refer to benefits such as club membership, mailings, insurance, medical insurance, maintenance contracts, lost card protection

    Legal requirements refer to acts such as the following as they apply to the organisation.
  • Usuary Act
  • Credit Agreement Act
  • Law of Contract 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  49280   National Certificate: Wholesale and Retail Distribution  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 
    Elective  58206   National Certificate: Wholesale and Retail Operations  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.