SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Use a word processing package to produce business documents 
SAQA US ID UNIT STANDARD TITLE
114978  Use a word processing package to produce business documents 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is for learners who use a computer in a business environment. It is an introduction to basic computer literacy.

The qualifying learner is capable of:
  • Demonstrating the basic functions of a word processing package.
  • Managing files in a word processing package.
  • Creating a document using a word processing package.
  • Editing and presenting a document. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should
  • Hold a GETC or equivalent qualification; or
  • Be competent in Communication and Mathematical Literacy at NQF Level 2 
    		•

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • Information on the screen includes, but is not limited to, menus, toolbar, views, scroll bars, buttons and icons.
  • The help function includes, but is not limited to, menu, keyboard shortcuts and other help functions.
  • Layout includes, but is not limited to, reports, memos, letters, faxes and tables.
  • Templates include, but are not limited to, memos, letters, faxes and other documents.
  • The differences between Save and Save As include, but are not limited to changing destination, file types, properties and file names.
  • Setting up a document includes, but is not limited to, tabs, margins, headers, footers, justification, alignment, numbering, bullets, paragraph and page settings, line spacing, fonts and styles.
  • Presentation of information in a table includes, but is not limited to, insert, delete, copy, format, move, paste, borders and shading, inserting columns and rows and formatting a table.
  • Graphics include, but are not limited to, clipart, files (logos) and photographs.
  • Editing a document includes spell check, grammar check and thesaurus.
  • Sequencing information includes move, copy, cut and paste.
  • Checking for suitability includes, but is not limited to, headers, footers, page numbers, paragraphs, page orientation, margins, bullets, numbers, indentation and paper size.
  • The document may be distributed printed or emailed. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate the basic functions of a word processing package. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The basic concept of word processing is explained with reference to the manipulation of information in a document. 

    ASSESSMENT CRITERION 2 
    A word processing document is accessed and an indication is given of the information contained on the screen. 

    ASSESSMENT CRITERION 3 
    The default options are explored and changed to suit own preferences. 

    ASSESSMENT CRITERION 4 
    The help function is demonstrated for a specific task. 

    ASSESSMENT CRITERION 5 
    An existing template is accessed and adapted for a specific purpose. 

    SPECIFIC OUTCOME 2 
    Manage files in a word processing package. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A file is saved with reference to type, format and version. 

    ASSESSMENT CRITERION 2 
    Text from at least two other sources is imported into a word processing document. 

    ASSESSMENT CRITERION 3 
    A template is created and saved into a default folder. 

    ASSESSMENT CRITERION 4 
    The difference between Save and Save As is explained with examples. 

    SPECIFIC OUTCOME 3 
    Create a document using a word processing package. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The layout of different documents is explored with reference to written language conventions. 

    ASSESSMENT CRITERION 2 
    A new document is set up for a specific purpose. 

    ASSESSMENT CRITERION 3 
    Formatting is adapted for a specific purpose. 

    ASSESSMENT CRITERION 4 
    The presentation formats available in a word processing package are identified and an indication is given of when it is appropriate to use each. 

    ASSESSMENT CRITERION 5 
    The symbol and character function is applied where applicable in a document. 

    ASSESSMENT CRITERION 6 
    The mail merge facility is used to create letters, envelopes and labels. 

    ASSESSMENT CRITERION 7 
    Information is presented and managed in a simple table. 

    ASSESSMENT CRITERION 8 
    Graphics are inserted into and manipulated in a document. 

    SPECIFIC OUTCOME 4 
    Edit and present a document. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The language tools in a word processing package are used to edit a document. 

    ASSESSMENT CRITERION 2 
    Information in a document is sequenced correctly. 

    ASSESSMENT CRITERION 3 
    The layout and format of a document are checked for suitability. 

    ASSESSMENT CRITERION 4 
    The document is previewed and distributed in its final format. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    The learner can organise him/herself and his/her activities when producing business documents. 

    UNIT STANDARD CCFO COLLECTING 
    The learner can collect, organise and critically evaluate information in creating folders and saving documents in the appropriate folder. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner can communicate effectively by presenting information in different formats. 

    UNIT STANDARD CCFO SCIENCE 
    The learner can use technology effectively by using a word processing package to produce business documents. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57877   National Certificate: CNC Production Machining  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Core  50022   National Certificate: General Draughting  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Core  66289   Further Education and Training Certificate: Lumber Milling  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  FPMSETA 
    Core  59057   Further Education and Training Certificate: Telecommunication Network Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Fundamental  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Reregistered  2023-06-30  FPMSETA 
    Elective  48783   National Certificate: Financial Services  Level 2  NQF Level 02  Reregistered  2023-06-30  INSETA 
    Elective  66312   National Certificate: Lumber Milling  Level 2  NQF Level 02  Reregistered  2023-06-30  FPMSETA 
    Elective  49772   National Certificate: Archaeology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  64589   National Certificate: Community Water, Health and Sanitation Monitoring  Level 3  NQF Level 03  Reregistered  2023-06-30  EWSETA 
    Elective  91926   National Certificate: Mechanical Engineering: Machining and Tooling  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  65549   National Certificate: Mining Technical Support  Level 3  NQF Level 03  Reregistered  2023-06-30  MQA 
    Elective  61669   Further Education and Training Certificate: Community Water, Health and Sanitation Facilitation  Level 4  NQF Level 04  Reregistered  2023-06-30  EWSETA 
    Elective  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66809   Further Education and Training Certificate: Sport Technical Officiating  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Alcari Learning Centre (Pty) Ltd 
    2. ALL CONNECTIONS TRAINING AND CONSTRUCTION (PTY) LTD 
    3. ALSTOM JOHN THOMPSON (PTY) LTD CAPE TOWN 
    4. AMBROSER SOLUTIONS (PTY) LTD 
    5. ARBINET TRAINING & DEVELOPMENT 
    6. Assured Vocational Skills Institute (Pty) Ltd 
    7. AZIFANI PROJECTS AND TRANSPORT (PTY) LTD 
    8. Babina Tlou Trading and Projects 001 
    9. Barloworld South Africa (Pty) Ltd T/A Barloworld-Equipment (ISANDO) (T 
    10. Basimodi Training and Projects 
    11. Capricorn FET College - Central Office 
    12. Capricorn TVET College 
    13. CKP Development Agency (Pty) Ltd. 
    14. Coastal Kzn F.E.T. College - Swinton Road Campus 
    15. Coastal Kzn F.E.T. College - Umbumbulu Campus 
    16. College of Production Technology 
    17. Creative Minds Skills Development and Training 
    18. De Vries Management & Training Services cc 
    19. DINALEDI MANAGEMENT AND SERVICES 
    20. EARTH CHILD CONSULTING (PTY) LTD 
    21. Eastcoast Boards cc 
    22. EECTRICAL CONTRACTORS ASSOCIATION - ECA 
    23. EJW Financial Services (Pty) Ltd 
    24. Elimofo Trading& Projects 
    25. ESKOM DISTRIBUTION NORTH WESTERN REGION, BLOEMFONTEIN 
    26. Faisit (Pty) Ltd 
    27. Furniture World Training Centre 
    28. G10 Projects and Designs 
    29. Gauteng City College 
    30. Gijima AST Holdings (Pty) Ltd T/A Fundi Training Centre (BENONI) (TP) 
    31. Gufferty Consulting 
    32. HLUVUKA TRAINING AND CONSULTING 
    33. Hoseah Training and Manufacturing NPC 
    34. HWM CONSULTANCY (PTY) LTD 
    35. IMPILONHLE TRADING & PROJECTS 8 
    36. INFRASTRUCTURE CONSULTING ENGINEERS CC 
    37. INGEN ENGINEERING PROJECTS 
    38. Intelligo Solutions Pty (Ltd) 
    39. Inter-Coastal Business & Property Services cc 
    40. Invuya Institute of Learning (Pty) Ltd 
    41. Izizwe Training Centre (Pty) Ltd T/A Simtech Training (NORTHDENE) (TP) 
    42. JOSMAP TRAINING INSTIUTE 
    43. Joyboy Designs 
    44. KAREUBO MANAGEMENT SYSTEMS 
    45. Learn A Trade 
    46. LEEUWKOP CORRECTIONAL SERVICES 
    47. License to Skill cc 
    48. Longata Consultant 
    49. Lungile Mchunu Consultancy (Pty) Ltd 
    50. MACT BUSINESS HUB 
    51. Masifunde Training Centre (Pty) Ltd 
    52. MATHOSIM TRIMMING AND UPHOLSTERY 
    53. MILNEX - BRAKPAN 
    54. MINERAL MINING TRAINING INSTITUTE(PTY) LTD 
    55. Mnambithi TVET College 
    56. Motheo TVET College (Hill Side Campus) 
    57. MUNICIPAL TRAINING & DEVELOPMENT INSTITUTE 
    58. NEW HOPE REVIVAL ORGANISATION 
    59. NKANYEZI FOUNDATION 
    60. NokushoM Consultancy & Trading (Pty) Ltd 
    61. Northlink College - Wingfield Campus 
    62. Ntuthuko Projects & Services 
    63. Octomate (Pty) Ltd 
    64. Outsurance Insurance Company Ltd 
    65. PHATHUTSHEDZO CONNSULTING TRAINING PROVIDER 
    66. Platorand Training Centre 
    67. PMV Destiny Skills Training and Development (Pty) Ltd 
    68. PRAXIS TRAINING AND CONSULTANCY (PTY) LTD 
    69. Ripple Effect 4 (Pty) Ltd 
    70. RJM Educational Consulting (Pty) Ltd 
    71. Safe Heavens Properties (Pty) Ltd 
    72. Sankin Computer Training Pty Ltd 
    73. SEDIBENG TRAINING CENTRE 
    74. Sekhukhune FET College - Central Office 
    75. Sivile Housing Association RSA 
    76. TELKOM SA SOC LTD 
    77. The Furniture Technology Centre (Johannesburg) 
    78. THE FURNITURE TECHNOLOGY CENTRE - CAPE TOWN 
    79. The Furniture Technology Centre - KwaMashu 
    80. THE SAJ COMPETENCY TRAINING INSTITUTE CC 
    81. Thunderflex3 Pty (Ltd) 
    82. Tira Telecoms 
    83. Tirhani SkillsTraining Pty Ltd 
    84. Toyota Academy Toyota SA Motors (Pty) Ltd (ISIPINGO) (TP) 
    85. Trans African Fibre Services 
    86. Triple Play Fibre Optic Solutions 
    87. VCK Training and Technical Services Pty Ltd 
    88. VEB CELE & Associates (Pty) Ltd 
    89. Wavelength T.T.I 
    90. Wilbat Projects 148 (Pty) Ltd (ISIPINGO) (TP) 
    91. World Focus 382 cc T/A Richards Bay Technical Training & Assessment Centre (ZCBF) (RICHARDS BAY) (TP) 
    92. York Timbers Pty Ltd 
    93. Youth for Survival NPO 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.