SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Manage electronic mail in a business environment 
SAQA US ID UNIT STANDARD TITLE
114984  Manage electronic mail in a business environment 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard requires learners who use e-mail in a business environment.

The qualifying learner is capable of:
  • Explaining etiquette, conventions and compliance issues relating to electronic communications.
  • Organising and setting parameters for a mailbox.
  • Using an electronic communication system to send and receive mail.
  • Managing the messages in an electronic mail facility on a workstation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should
  • Hold a GETC or equivalent qualification; or
  • Be competent in Communication and Mathematical Literacy at NQF Level 2 

  • UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • Ethical issues include, but are not limited to, confidentiality, impact on brand, sending personal e-mails, chain letters and spam.
  • Legal issues include, but are not limited to, the status of mail.
  • E-mail capabilities include, but are not limited to, file sizes, language and other content and file types.
  • Options and tools include, but are not limited to, auto sign, rules, toolbars, time zones, open attachments, proxy, archives, permissions, send and delete options, set priority, spell check and emptying the deleted folder when exiting.
  • Use of the address book includes, but is not limited to selecting an address, adding to the address book, creating a distribution list (group) selecting a group from the address book.
  • Creating a message includes, but is not limited to, addressing internal and external communications, add, copy, blind copy, group, marking and tracking a message.
  • Housekeeping functions include, but not limited to, deleting, moving, saving attachments, save as, archiving, clearing the deleted folder, printing and copying.
  • Inserting attachments includes, but is not limited to, attaching files using the button, file menu, within an application and using Winzip to compress files.
  • Ways of responding to messages include, but are not limited to, reply, reply all, reply with original text, reply with no original text and printing.
  • The use of default folders include, but are not limited to, default folders inbox, sent, delete, draft notes, task, create a folder in personal folders. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain etiquette, conventions and compliance issues relating to electronic communications. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The electronic communications policy of an organisation is interpreted and applied to business practice. 

    ASSESSMENT CRITERION 2 
    Ethical issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 3 
    Legal issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 4 
    The e-mail capabilities and limitations of an organisation's electronic communication system are identified and an indication is given of how these filters affect the use of the system. 

    ASSESSMENT CRITERION 5 
    Security features on an organisation's electronic communication system are identified in relation to user access. 

    ASSESSMENT CRITERION 6 
    The consequences of viruses for an electronic communication system are explained and an indication is given of how to deal with viruses and identify hoaxes. 

    SPECIFIC OUTCOME 2 
    Organise and set parameters for a mailbox. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The use of the address book is demonstrated for communication in a business environment. 

    ASSESSMENT CRITERION 2 
    The options and tools in an electronic communication system are explored and set for individual preferences in a business environment. 

    SPECIFIC OUTCOME 3 
    Use an electronic communication system to send and receive electronic mail. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The language conventions of electronic communications are compared to the conventions of verbal and written communication for different audiences and purposes. 

    ASSESSMENT CRITERION 2 
    Different ways of inserting attachments onto an email message are demonstrated and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    An electronic message is created and sent for a specific purpose. 

    ASSESSMENT CRITERION 4 
    A message is opened following the necessary precautions. 

    ASSESSMENT CRITERION 5 
    Various ways of responding to a message are demonstrated for an individual and a group. 

    ASSESSMENT CRITERION 6 
    The importance of H text, Rich text and Plain text is explained with examples. 

    ASSESSMENT CRITERION 7 
    Different e-mail formats are demonstrated including the application of a signature. 

    SPECIFIC OUTCOME 4 
    Manage the messages in an electronic mail facility on a workstation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The use of default folders is explained and personalised folders are set up for filing purposes. 

    ASSESSMENT CRITERION 2 
    Housekeeping functions are demonstrated to manage the filing system. 

    ASSESSMENT CRITERION 3 
    Spam and junk mail are identified and deleted according to company procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    The learner can manage him/herself and his/her activities by managing the messages in an electronic mail facility on a workstation. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner can communicate effectively in explaining etiquette, conventions and compliance issues relating to electronic communications. 

    UNIT STANDARD CCFO SCIENCE 
    The learner can use technology effectively using an electronic communication system to send and receive electronic mail. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49089   National Certificate: Financial Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  INSETA 
    Fundamental  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  FPMSETA 
    Elective  48783   National Certificate: Financial Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  INSETA 
    Elective  49772   National Certificate: Archaeology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  HW SETA 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  INSETA 
    Elective  57898   Further Education and Training Certificate: Printing and Manufacture of Packaging  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2023-07-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy of Training and Allied Services Pty Ltd 
    3. Academy Training Group 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. Act of Grace 97 
    6. Action for Blind and Disabled 
    7. Action4 
    8. Affirmations Training 
    9. Africa Learn (Pty) Ltd 
    10. Afrika Tikkun NCC 
    11. All Nation Group Five Trading and Projects 
    12. Amadi Institute of Management And Technology (Pty) Ltd 
    13. Amilak Training Center 
    14. Angie Technologies 
    15. Answer The Call Skills and Entrepreneurship 
    16. ASMO INSTITUTE OF BUSINESS AN 
    17. Aspirations Communication Training CC 
    18. Assured Vocational Skill Institute 
    19. Assured Vocational Skills Institute (Pty) Ltd 
    20. ATTI (Advanced Technonogy Training Institute) 
    21. ATTI IT SOLUTIONS (Bloemfontei 
    22. ATTI Nelspruit Pty Ltd 
    23. Atvance Institute (Pty) Ltd 
    24. Awona Technologies cc 
    25. Balefile Trading and Services 
    26. Basadipele Skills Development and Training 
    27. baseni 
    28. BEE Clinic Pty Ltd 
    29. Bells Technical College 
    30. Bokamoso Skills and Economic Development Centre 
    31. Brainwave Projects 1430 cc 
    32. BRC Solutions (Pty) Ltd 
    33. BTC Campus (Pty) Ltd 
    34. Business Optimization Training Institute (Pty) Ltd 
    35. BYTES PEOPLE SOLUTIONS (PTY) LTD 
    36. Cape Innovation Technology Initiative 
    37. Capricorn TVET College 
    38. Careers IT 
    39. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    40. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    41. CKP Development Agency (Pty) Ltd 
    42. Claas Illustration 
    43. Clean Heat Academy 
    44. College Africa Group (Pty) Ltd 
    45. Columbus Consulting Pty Ltd 
    46. Comfortable Tech 
    47. Common Vision Young Specialist Trading cc 
    48. CompEd IT Training 
    49. COMPUSTEPS COLLEGE (PTY) LTD 
    50. Computer and Careers 
    51. CSL Accountants 
    52. CYBER-CITY IT SOLUTIONS 
    53. DC Academy (PTY)LTD 
    54. De Vries Management & Training Services cc 
    55. Decade Pulse (Pty) Ltd 
    56. Dee's Training (Pty) Ltd 
    57. Delight Computer Training 
    58. Ditlotlo Trading Enterprise 
    59. DYNAMIC DNA (PTY) LTD 
    60. Eagle Computer Training 
    61. Eagle High IT Training 
    62. EAST LONDON MANAGEMENT INSTITUTE 
    63. Eastern Cape Academy of Technology 
    64. ED-U Options Academy 
    65. Ekasi IT Solutions Centre 
    66. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    67. Elangeni Training Institute 
    68. Elchees Software Solutions 
    69. Emalahleni Institute of Techno 
    70. Enter on Stilts 
    71. Esayidi FET College - Central Office 
    72. Eshybrand Pty Ltd 
    73. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    74. Faisit (Pty) Ltd 
    75. Finweb Business Consultancy 
    76. Forek Institute of Technology (Pty) Ltd 
    77. Foster-Melliar (Pty) Ltd 
    78. Four Stars Communication 
    79. Fourways Private College 
    80. Furniture World Training Centre 
    81. Futurekids SA (Fochville) 
    82. Genii Institute PTY LTD 
    83. Gert Sibande FET College 
    84. Gigimo Tourism Academy 
    85. Global Institute for Capacity 
    86. Greater Tzaneen Community Foundation 
    87. Growth Management Consulting cc 
    88. Gurandbuilt Management Development 
    89. HAVOHEJ CONSULTANCY 
    90. Hazyview Computer College 
    91. HCLS HUMAN CAPITAL LEARNING SOLUTIONS 
    92. Hectic Productions cc 
    93. HILLCROSS BUSINESS SCHOOL (PTY 
    94. Hlanganani ICT (Pty) Ltd 
    95. HLUVUKA TRAINING AND CONSULTING 
    96. Home of Compassion/Grace Ministries 
    97. Hoseah Training and Manufacturing NPC 
    98. HUAWEI Technologies Africa (PTY) LTD 
    99. iCollege College 
    100. Ikusasa Technology Solutions 
    101. Ikusasalethu Youth Development Project NPC 
    102. iLearn Corporate Services PTY LTD 
    103. Imbizo Training and Development Consultants Cc 
    104. Information Technology Resource Centre 
    105. Inqubeko Institute (Pty) Ltd 
    106. Inter-Coastal Business & Property Services cc 
    107. Inyathi Visions 
    108. IT Academy 
    109. IT Labs Consulting 
    110. IT-HI-Q Training (PTY) Ltd 
    111. Ithemba IT Solution 
    112. Iyam Training Services 
    113. Jeppe College of Commerce and 
    114. K Boneng Consulting Services P 
    115. K Centre Business Enterprise (PTY) LTD 
    116. Keep The Dream 285 
    117. Keybase Training Solutions Cc 
    118. King Sabata Dalindyebo TVET College 
    119. Kishugu Training (Pty) Ltd 
    120. KN Training Specialist 
    121. KT Mobile Services 
    122. Kundani Trading 
    123. L and P Computer Academy Pty Ltd 
    124. Learnfast Training Solutions ( 
    125. Leseding Computer Systems 
    126. LETAGO DEVELOPMENT CONSULTING 
    127. LIMPOPO COMPUTER COLLEGE BK 
    128. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    129. Loja Trading cc 
    130. Longata Consultant 
    131. Loomee Group 
    132. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    133. Makhophila Training 
    134. Masakhane Training and Consult 
    135. Mash Computer Training 
    136. MBOWA COLLEGE PTY LTD 
    137. Metanoia Ratings PTY LTD 
    138. Mikyle Consulting 
    139. MMELA VILLAGE TECHNOLOGIES (PT 
    140. Mnambithi TVET College 
    141. MND Training and Projects 
    142. Mogapi Education Group (Pty) Ltd 
    143. Moripe Business Training and C 
    144. MORTERBOARD TRAINING SOLUTIONS 
    145. Motlhamme Executive Management 
    146. Moving Ahead Development Agenc 
    147. MP Avuxeni Computer Academy 
    148. Mpande Technologies cc 
    149. Mthonyama Technologies cc 
    150. Mufuka Business and Technical 
    151. Musengavhadzimu Media 
    152. Nape Angwato Trading 
    153. Natfin Holdings Pty Ltd 
    154. NBC Technologies 
    155. NCC - Vereeniging 
    156. NCM Computer and Business Academy 
    157. Ndulita Solutions 
    158. New Link Computer Skills 
    159. New Trend Computers cc 
    160. Northern Computer Training Centre 
    161. Ntamunde Investment 
    162. Ntandokazi Holdings Pty Ltd 
    163. NW Avuxeni Computer Academy 
    164. Nyankwavi Inverstment 
    165. Nyathela Business College 
    166. Nyelati Trading Enterprise 
    167. Olrich Home of Technology 
    168. On the Ball College Pty ltd 
    169. OPELONG BUSINESS INSTITUTE (PT 
    170. Paramixed Pty Ltd 
    171. Parkton College of Catering & Tourism Studies 
    172. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    173. Pioneer Business Consulting 
    174. Polokwane Technology Institute (Pty) Ltd 
    175. Pretoria Technical College 
    176. Priha Projects Pty Ltd 
    177. Progressive School of Business 
    178. Prophesy Training College (Pty) Ltd 
    179. PRX SCHOOL TEST 
    180. QUARPHIX (PTY) LTD 
    181. Ramotec Business College 
    182. Rand Training College 
    183. Redefine Human Capital (PTY) L 
    184. Richfield Graduate Institute of Technology Pty Ltd 
    185. Ripple Effect 4 (Pty) Ltd 
    186. Rostec Technical FET College (Pty) Ltd 
    187. Sabile Human Resources Consult 
    188. SANDM IT TRAINING (PTY) LTD 
    189. SED Computer Academy 
    190. Sesk Facilitation Development (PTY) LTD 
    191. Silulo Ulutho Technologies 
    192. Sisekelo Sustainability Institute 
    193. Sivile Housing Association RSA 
    194. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    195. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    196. Spears Business and Life Couch Consulting (Pty) Ltd 
    197. SPLS Consultants (Pty) Ltd 
    198. SUCCESS BUILDERS INTERNATIONAL CC 
    199. Success Christian Training Cen 
    200. Succinct Investments (Pty) Ltd 
    201. SUPREME ICT CONSULTANTS 
    202. Synergistic Covenant Network NPO 
    203. TBL Empowerment Hub 
    204. Tech-Com Solutions cc 
    205. Techtisa (pty) Ltd 
    206. Terrawood 
    207. Terry Computer Services cc 
    208. Thalita Koume Directions (Pty) Ltd 
    209. The Finishing College (Pty) Lt 
    210. The Graduate Institute of Financial Sciences (Pty) Ltd 
    211. THE SKILLS DEVELOPMENT CORPORA 
    212. Think Tank T2 (Pty) Ltd 
    213. Tinotel Communications 
    214. Tirhani SkillsTraining Pty Ltd 
    215. Titan Trade Technologies 
    216. Tlou Foundation College 
    217. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    218. Tshwane College of Commerce an 
    219. Tsima Consulting Development S 
    220. TSP COLLEGE 
    221. TURFLOOP TRAINING SERVICES CC 
    222. Ubuhlanti Sances Trading (Pty) Ltd 
    223. Ukwazi Academy and Corporate S 
    224. Umbrella Training and Development 
    225. Umbusi Consulting Services 
    226. UTHINGO BRITE SERVICES 
    227. Varsity Institute of Science & Technology (Pty)Ltd 
    228. Visionary Skill Academy 
    229. Vukani Solutions 
    230. VUTHLARI MARKETING CONSULTING 
    231. Waterberg TVET College 
    232. Wellinkwise Pty Ltd 
    233. Whitestone College 
    234. WORK SKILLS RESOURCES CC 
    235. Working Solution International 
    236. Xylo Trading 12 (Pty) Ltd 
    237. YITRO INNOVATIONS 
    238. Yonet Training Academy 
    239. Youth Media Movement 
    240. ZA WIT (PTY) LTD 
    241. Zealot Business College 
    242. Zikode Development Trust 
    243. ZIPHELELE RURAL DEVELOPMENT AC 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.