SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the principles of change management in the workplace 
SAQA US ID UNIT STANDARD TITLE
115407  Apply the principles of change management in the workplace 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this Unit Standard is able to demonstrate an understanding of diversity among people and in particular in a specific workforce, the role and importance played by managing change in attitudes, and the attributes of a good change agent in South Africa.

In particular, on completion of this Unit Standard, the learner will be able to:
  • Explain why change management is an important process for organisations to achieve sustainable trading results
  • Identify examples of planned change and reactive change in an organisation
  • Describe a model for effective change management and its management
  • Identify reasons for resistance to change and indicate ways to overcome them
  • Identify the risks inherent in any change management programme and indicate ways to manage them
  • Identify and apply the competencies of an effective change agent 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    A learner undertaking this Unit Standard must already be competence in Communication at NQF level 4 or equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain why change management is an important process for organisations to achieve trading results. 
    OUTCOME NOTES 
    Explain why change management is an important process for organisations to achieve sustainable trading results. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The elements of any CM process are identified and outlined in a written report. 

    ASSESSMENT CRITERION 2 
    The relationship between CM and sustainability is explained with examples of how organizations that have not changed have collapsed or gone insolvent and how organizations that have changed have remained successful. 

    ASSESSMENT CRITERION 3 
    A clear presentation is delivered on how an organisation can achieve sustainable results by implementing CM. 

    SPECIFIC OUTCOME 2 
    Identify examples of planned change and reactive change in an organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The factors in planned change processes are identified and their impact on the change process indicated with examples. 

    ASSESSMENT CRITERION 2 
    The elements of reactive change processes are identified and their impact on the change process indicated with examples. 

    ASSESSMENT CRITERION 3 
    Three examples of each process are analysed in an organization(s) and the results of the analysis documented so as to explain the benefits the changes had for the organization(s). 

    SPECIFIC OUTCOME 3 
    Describe a model for effective change management and its management. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A model for effective change management is identified and its various components explained in a written report. 

    ASSESSMENT CRITERION 2 
    Each step in the process of CM is described and an explanation given of how each step is managed using examples from an organization that has implemented the model. 

    SPECIFIC OUTCOME 4 
    Identify reasons for resistance to change and indicate ways to overcome them. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The reasons for resistance to change by people are outlined and analysed in terms of their impact upon the process in the organization in which they work. 

    ASSESSMENT CRITERION 2 
    The reasons for resistance to change in an organization are outlined and analysed in terms of their impact upon the process in the organization in which they work. 

    ASSESSMENT CRITERION 3 
    Ways in which resistance to change can be overcome are identified and explained with examples of how they were successfully used in regard to individuals and an organisation. 

    SPECIFIC OUTCOME 5 
    Identify the risks inherent in any change management programme and indicate ways to manage them. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The various CM risks are identified and an explanation given of what each could mean for the process of change and the long term success of the organization. 

    ASSESSMENT CRITERION 2 
    Examples of how these risks were overcome in an organisation are presented in am oral presentation. 

    SPECIFIC OUTCOME 6 
    Identify and apply the competencies of an effective change agent. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The competencies and characteristics of an effective change agent are identified and an explanation give of why each is important and how each advances the implementation of change. 

    ASSESSMENT CRITERION 2 
    The competencies and characteristics of an effective change agent are applied at all times when dealing with an organization undergoing change. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this Unit Standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard, or assessing this Unit Standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • An overview of the South African Constitution in its current form;
  • An overview of South Africa's Bill of Human Rights in its current form;
  • Change management practices, particularly in the specific industry selected;
  • Models of change management;
  • The characteristics of change agents;
  • Personal development and self management;
  • The concepts of businesses as going concerns and the profit motive;
  • The fundamentals of OT&CM;
  • A basic knowledge of South African history and the diversity of its society. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when identifying reasons for resistance to change and ways to overcome them and identifying ways to manage risk inherent in change management. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when working with consultancy members and clients. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively when implementing the characteristics and competencies of an effective change agent. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analysing information when identifying reasons for change and identifying the risks attached to organizational change. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A systemic approach to the company within the context of a transforming society when seeing that unless organizations change and unless change is managed properly the organization and the change process are doomed to fail. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Core  49075   National Certificate: Organisational Transformation and Change Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Core  49076   National Diploma: Organisational Transformation and Change Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Fundamental  49532   National Diploma: Clear Fermented Beverage Processing: Brewing  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FOODBEV 
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  79886   National Certificate: Business Advising  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Elective  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  58309   National Diploma: Project Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A.S.A.P Training and Consulting 
    2. Africa Institute For Public Administration 
    3. AFRICA MAYIBUYE LEADERSHIP 
    4. African Divas 
    5. African Khalom Holdings 
    6. AfroXpert Performance Developement cc 
    7. Akadon Trading (Pty) Ltd 
    8. Amabamba Recruitment 
    9. Amandla Obunye Training Academy 
    10. Amangile Academy (Pty) Ltd 
    11. Amelron General Business Enterprise 
    12. Aphro Collective 
    13. ARNL Construction Development Projects 
    14. Asiphokuhle Training and Research Institute 
    15. Ayandona Manufacturing and Distribution (Pty) Ltd 
    16. Bakgatla Municipal Solutions 
    17. Bantubanye Skills 
    18. Baobab Consulting and Training 
    19. Bashumi Consulting 
    20. Belgravia Institute of Mangement (PTY) LTD 
    21. Bephaswana Skills Development (Pty) Ltd 
    22. Bettes - Types Trading and Projects 
    23. BO Support Services CC 
    24. Bo-Ndu Traiding 
    25. Boikgantsho Consulting & Events 
    26. Bonolo Training Institute 
    27. Break The Chains Development Services 
    28. C Ngubane & Associates Inc. 
    29. CAD Academy (PTY) LTD. 
    30. Cale Developments 
    31. CB Willemse Training 
    32. Centre For Municipal Research And Advice 
    33. Continuing Education Programme 
    34. Cre8ive Organisational Development 
    35. CTC College(PTY) LTD. 
    36. Dean Institute Of Learning (Pty) Ltd 
    37. Delbra Innovative Consultancy 
    38. Dependable Consulting (Pty) 
    39. Destiny Management Consultants (Pty) Ltd 
    40. Development Bank of Southern Africa (DBSA) 
    41. Dimension Development Network 
    42. Ditirelo Skills Development Services 
    43. DotCentre Business Consulting 
    44. E-Login Business Institute (Pty) Ltd 
    45. Edutraining Business College 
    46. Elective Training Institute Enterprise CC 
    47. Ethekwini Corporate and Human Resources Skills Development Unit 
    48. Express Model 405 
    49. Fabulous City Trading 
    50. Fachs Business Consulting and Training 
    51. Falcon Business Institute 
    52. Fire Protection Association of Southern Africa 
    53. Fort Hare Trading Solutions (Pty) Ltd 
    54. Free State Training and Development Institute 
    55. Furniture World Training Centre 
    56. Glere Skills and Consultants 
    57. Gleyding Management Institute (Pty) Ltd 
    58. Global Steel Merchants (Pty) Ltd 
    59. Goitsikitso Enterprise Trading 
    60. Growth Management Consulting 
    61. Hanyeleni Business Enterprise 
    62. Harvestine Investments (Pty) Ltd 
    63. Harvitex cc 
    64. Hercuscope 
    65. His Mercy Learning Academy 
    66. Hlombe and Associates 
    67. IALE School of Advanced Learning Education 
    68. Ikwanda Customs Consultants CC 
    69. IMITHENTE DEVELOPMENT HOLDINGS 
    70. Inkcubeko YakwaNtu Trading 
    71. Inkqubeko Investment (Pty) Ltd 
    72. Institute of Busines Management of Southern Africa 
    73. Integrated Corporate Skills Solution 
    74. IQ Skills Academy (PTY) LTD. 
    75. Izicwe Consulting 
    76. JIT Projects 
    77. Jobafrik Consulting 
    78. Josmap Training Institute 
    79. JTM Empowered 
    80. K-Leng Touch, Events and Skills Development 
    81. Kadimo Consulting CC. 
    82. Kamanga Skills Projects 
    83. Karabo Ya Karabo 
    84. Kernel Management and Consulting (PTY) LTD. 
    85. Kgakishe Trading and Projects (PTY) LTD 
    86. Kgotla Trading Enterprise 
    87. Khongoloti Training Academy 
    88. Kia Chuma 
    89. Kingdom Development Consultancy 
    90. KOKANO PROJECTS PTY LTD 
    91. KPK Training Solutions 
    92. Kwazulu Skills Academy 
    93. KWEM Management Solutions 
    94. KZN Tourism Training 
    95. Le - Mark Training and Development Pty (Ltd) 
    96. Lelethu Training (Pty) Ltd 
    97. Lesias Educational Services 
    98. Lewerb Holdings (PTY) Ltd 
    99. Lindasande General Trading 
    100. Lindo Training and Services 
    101. Lip Holding (pty) LTD 
    102. Local Government Management Academy 
    103. Lwazi Community Facilitator 
    104. M.I.C. Training and Development 
    105. Mahlasedi Training Matters 
    106. Majuba Technical Vocational Education and Training 
    107. Makgoka Development Facilitation (PTY) Ltd. 
    108. Makwenzeke Grass and Cleaners CC. 
    109. Mancosa (PTY) LTD T/A Management College of Southern Africa 
    110. MANCOSA Pty (Ltd) 
    111. Mangalani Business Enterprises 
    112. Maqhawe College 
    113. Masemase Consultancy CC. 
    114. Matash Holdings (Pty) Ltd 
    115. Mc Intosh Xaba and Associates (MXA) 
    116. Meridian Capacity Building Corporation (Pty) Ltd 
    117. Mgwezane Training and Events Management CC. 
    118. Miczo's Enterprise 
    119. Milpark Education (Pty) Ltd 
    120. Mimoisa Business Solutions CC 
    121. Minotime (PTY) LTD 
    122. MJ Mafunisa Consulting (PTY) LTD 
    123. Mmitsa Training Solution Pty Ltd 
    124. MML Consulting CC. 
    125. MMPS Holdings 
    126. Mod-Mosh Projects and Consulting (PTY) LTD 
    127. Mohlaje Solutions (Pty) Ltd 
    128. Mokgosi Trading CC. 
    129. Mortarboard Training Solutions 
    130. Mosako Wa Kitso 
    131. Moving Business Altitudes Consulting 
    132. Mowils Consultants 
    133. Mpumalanga School of Government - MPSG 
    134. MTK Corporate Solutions 
    135. Multiple Productive Management Solutions 
    136. Ndrendre Building & General Services 
    137. Nemalale Eagles Consultancy CC 
    138. Neopeo Trading & Projects 
    139. Nghano Training and Development Centre 
    140. Nhlahle Development Agency 
    141. NLKN Holdings (Pty) Ltd 
    142. Nokusho M Consulting and Trading 
    143. Ntokosi Consulting 
    144. Nyankwavi Investment CC. 
    145. Omithombo Management Academy 
    146. Onyx Training Support 
    147. Orchards Graduate School (Pty) Ltd 
    148. Outeniqua Leadership Institute 
    149. PanAfrican Supply Chain Academy 
    150. Pandelani Investment Holdings (PTY) LTD. 
    151. Pebetse Training and Consulting 
    152. PFIM Trading (Pty) Ltd 
    153. Philani Solutions 
    154. Phindile Development Services 
    155. Pioneer Business Consulting 
    156. Pitt Institute T/A Imithombo Institute 
    157. PMA Holdings (PTY ) LTD. 
    158. Positive Thinking Consultants cc 
    159. Power Rush Trading 170 CC. 
    160. Powernexus 
    161. Prestige Leaders Consulting (Pty) Ltd 
    162. Pro Jentibus Sports Development NPC 
    163. Prodigy Business Services 
    164. Progressive School of Business and Engineering (Pty) 
    165. Prosam Consulting Group (Pty) Ltd 
    166. Prospen Group (Pty) Ltd 
    167. PTDEV (Pty) Ltd 
    168. Pudi's Educational Services And Youth Development 
    169. Ramazwi Security Service and Training Agency (Pty) Ltd 
    170. Reflections Development Institute 
    171. Regen Institute of Leadership and Management Education 
    172. Regenesys School of Public Management 
    173. Regent Business School (Pty) Ltd t/a Regent Business School 
    174. Ritepath HR Solutions 
    175. Sabela Trading and Projects CC. 
    176. Saint Colonel Graduate Institute 
    177. Sasalethu Consulting and Associates 
    178. SAZM TRADING AND PROJECTS PTY LTD 
    179. Shekinah Deep Excellence (PTY) LTD 
    180. Sithole Griffin & Associates (SGA) 
    181. Siyakhula Trust ETD Institute Pty Ltd 
    182. Siyakhulisa Leadership Academy 
    183. Siza Nesu Training and Consultants 
    184. South African Institute of Learning (SAIL) 
    185. South African ABET Development Agency SAADA 
    186. South African Governance and Business College 
    187. Southern African Institute of Learning 
    188. SPG Promotions and Distributions CC 
    189. Step Ahead Academy (Pty) Ltd 
    190. SWARANANG MANAGEMENT CONSULTING CC 
    191. Tachfin Holdings 
    192. Tankimo Trading (Pty) Ltd 
    193. Tasc Business Consulting and Training 
    194. Team Dynamix 
    195. The Crimson CO CC. 
    196. The Justice 
    197. Thubelihle Graduate Institute 
    198. Thusanang Skills & Training 
    199. Thuto Lere Community Empowerment Programme 
    200. Tinotel Communications 
    201. Tippinggate Business Solutions 
    202. Tlaletso Consultants 
    203. Tlotlangthuto Training & Consulting 
    204. Tloumogale Business Development & Consulting 
    205. Tloumogale Business Development & Consulting (Pty) Ltd 
    206. Tradesman Consulting and Training Solutions 
    207. Training at Work (Pty) Ltd 
    208. Triads Management Services 
    209. Tru-ThoughtsTrading and Projects 
    210. Truly African Solutions CC. 
    211. Tsebong Training Centre 
    212. Tshelopele Development Institution 
    213. Tshepang Consulting & Project 
    214. Tshwane Training Institute (Pty) Ltd 
    215. Tsoelopele Leadership Consulting (Pty) Ltd 
    216. Twin Peak Technologies 
    217. Ubuqhawe Consulting (Pty) Ltd 
    218. Ukhamba Quality Skills 
    219. Ukwakhile Projects (PTY) Ltd 
    220. Umqondo Consultancy 
    221. Unctionized Business Enterprise 
    222. University of Pretoria 
    223. University of Venda 
    224. Uweso Consulting (Pty) Ltd 
    225. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    226. Valinsight (PTY) LTD 
    227. Vantage Training 
    228. Venus Maintenance and Supply Services 
    229. Visionary Academy 
    230. Vuca Institute of Leadership Development 
    231. Vukauzakhe Traiding Enterprise 
    232. Vumilia Africa Group 
    233. Weinvest Investments 
    234. Ya Hina Management Consulting and projects 
    235. Yes We Can Consulting Pty Ltd 
    236. ZJ Africa Learn (pty)Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.