SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Receive and store returned hired stock 
SAQA US ID UNIT STANDARD TITLE
115861  Receive and store returned hired stock 
ORIGINATOR
SGB Hiring Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to according to company procedure, identify what goods are to be returned, obtain the correct documentation, receive the goods and check against documentation for accuracy. Learners are also able to clean and store the received goods in the correct location and report any damages to the responsible person or take the necessary action where required.

The qualifying learner is capable of:
  • Obtaining documents of goods to be returned.
  • Receiving and checking returned goods.
  • Cleaning and storing returned goods.
  • Reporting and recording damaged goods received. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence in numeracy and literacy at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Product specifications include but are not limited to: size, colour, shape, title, calibre etc.
  • Preparation for storage includes but is not limited to: covering the goods in plastic/sleeves, labelling goods with stickers, tagging goods with tags, placing high value goods in safe area, placing products on pallets etc.
  • Repairing items includes but is not limited to replacing missing pieces/parts, refilling oil, changing plugs, cleaning out chambers, re-sewing, etc. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Obtain documents of goods to be returned. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Return goods schedule is obtained for goods that are due to be returned according to expected return delivery dates. 

    ASSESSMENT CRITERION 2 
    Goods to be collected documentation is obtained according to expected return/collection dates. 

    ASSESSMENT CRITERION 3 
    Outstanding goods to be delivered schedule is obtained for goods according to new expected delivery dates. 

    SPECIFIC OUTCOME 2 
    Receive and check returned goods. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Returned goods are checked against delivery note for correct number, correct type and correct product specifications. 

    ASSESSMENT CRITERION 2 
    Returned goods are checked for damages, where damages occur, correct documentation is completed and responsible person notified following company standards and procedures. 

    SPECIFIC OUTCOME 3 
    Clean and store returned goods. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Returned goods are cleaned, labelled/tagged and prepared for storage following correct storage procedures. 

    ASSESSMENT CRITERION 2 
    Returned goods and checked for repair or missing parts/pieces, repaired according to product requirements following correct maintenance procedures before they are stored for re-use/sale. 

    ASSESSMENT CRITERION 3 
    Cleaning and repair documentation is completed in required format and within the required timeframe. 

    SPECIFIC OUTCOME 4 
    Report and record damaged goods received. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Shortages due to damages are recorded in the required format and within the required timeframe. 

    ASSESSMENT CRITERION 2 
    Damage report is completed in detail and submitted to authorised person in the required format and timeframe. 

    ASSESSMENT CRITERION 3 
    Customer is contacted and damages reported at the time of receipt following set company standards. 

    ASSESSMENT CRITERION 4 
    Corrective action is agreed with the customer and outcome/solution is documented in required format. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • An understanding of product types, names and specifications.
  • An understanding of the receiving procedures.
  • An understanding of the organisations storage procedures.
  • An understanding of business administrative procedures.
  • An understanding of company policies and procedures regarding receiving of damaged goods. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems related to the receiving of damaged goods from customers. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when off loading and receiving into the store returned goods. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities when planning the receiving process for a particular day. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when determining delivery/return schedule for a specific day/date. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when contacting customers regarding damaged goods received. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to record goods received into stock. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems whereby goods received damaged have no value to the business and affect the profit of the business. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of: being culturally and aesthetically sensitive across a range of social contexts. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48887   National Certificate: Hiring Services and Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  65789   National Certificate: Construction Plant Operations  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.