All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: |
National Certificate: Hiring Services and Support |
SAQA QUAL ID | QUALIFICATION TITLE | |||
48887 | National Certificate: Hiring Services and Support | |||
ORIGINATOR | ||||
SGB Hiring Services | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
SERVICES - Services Sector Education and Training Authority | OQSF - Occupational Qualifications Sub-framework | |||
QUALIFICATION TYPE | FIELD | SUBFIELD | ||
National Certificate | Field 11 - Services | Cleaning, Domestic, Hiring, Property and Rescue Services | ||
ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
Undefined | 123 | Level 3 | NQF Level 03 | Regular-Unit Stds Based |
REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
Passed the End Date - Status was "Reregistered" |
SAQA 9999/99 | 2018-07-01 | 2023-06-30 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2026-06-30 | 2029-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
PURPOSE AND RATIONALE OF THE QUALIFICATION |
The National Certificate: Hiring Support Services has been designed as an entry level Qualification in the field of Hiring Services. It is the first step in a series of Qualifications that is linked to career pathing within the hiring industry.
This Qualification will mean that in future those people involved in the Hiring Services Industry will have the necessary knowledge, skills and attitudes to operate professionally. It will also open a career path for people within Hiring Services who will have improved career opportunities as a result of their increased knowledge of the Hiring Industry, their ability to implement the policies and carry out the procedures required of people in their field of work. This they will be able to achieve with only periodic assistance and supervision. Learners working towards this National Certificate: Hiring Support Services will find that the acquisition of competence in the Unit Standards, which makes up the Qualification, will add value to their job performance. This Qualification is intended to enhance the provision of entry-level service within the Hiring Support Services Industry. It also enables the learner to use competencies, which will contribute towards the growth of the business and the industry. It will provide the broad knowledge, skills and values needed in the Hiring Support Services Industry and will facilitate access to, mobility and progression within, education and training and to progress along a learning path for learners who: The National Certificate in Hiring Support Services will also provide the learners with the building blocks for the learning required for the FET Certificate: Hiring Operations at NQF level 4. Rationale for the Qualification This Qualification will assist learners to contribute meaningfully to the support services required in a hiring enterprise together with self organisational skills and knowledge. This Qualification will result in the development of people with skills and knowledge required to be successful in 'Hiring Support Services' and provide a learning pathway in the 'Hiring' services industry. The Qualification will equip the learner with additional knowledge and skills which they would be able to apply in a variety of industries. The National Certificate: Hiring Support Services was developed to assist in creating appropriate learning opportunities, which will contribute towards a safe, effective work place that will benefit the industry at large and open up diverse learning pathways. The stakeholders involved in the economic activity of Hiring Support Services identified the following learning areas that comprise this Qualification: This entry level Qualification will ensure an understanding of the 'Hiring Service Industry' and its application in the South African context. The Qualification at Level 3 is a building block that can be developed further and will lead to a more defined Hiring Support Services learning path at more complex NQF levels. It also focuses on the skills, knowledge, values and attitude required to ensure further progression. The intention is: The Unit Standards contained in this Qualification cover areas of learning that ensure that learners are able to absorb tasks starting with simple activities and becoming more complex as they gain experience and confidence. The industry's need for clear directives, and market related skills in career advancement will be met in this Qualification. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
The following is the learning assumed to be in place for the learners accessing this Qualification:
Recognition of prior learning The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible, if the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Qualification. Recognition of Prior Learning will be done by means of Integrated Assessment as mentioned in the previous paragraph. This Recognition of Prior Learning may allow: All recognition of Prior Learning is subject to quality assurance by the relevant accredited Education and Training, Quality Assurance Body and is conducted by a registered assessor. |
RECOGNISE PREVIOUS LEARNING? |
Y |
QUALIFICATION RULES |
The qualification is made up of a combination of learning outcomes from Fundamental, Core and Elective components, totalling 123 credits (minimum).
Total: 123 credits (minimum) Motivation for number of credits assigned to fundamental, core and elective Fundamental Credits At level 3, SAQA stipulates the minimum number of credits allocated to Communication Studies and Languages and Physical, Computer Mathematical and Life Sciences; should total 36 credits however the SGB felt that the additional fundamental unit standards chosen will add value to the Qualification as a whole. Core 64 credits have been allocated to the Core Unit Standards. This is to ensure that the Qualification has a strong Hiring Services focus. The Core Unit Standards offer a broad contextual understanding and will enable the learners to gain an all round picture of the Hiring Services Industry. Electives A minimum of 19 credits must be selected by the learner from the Elective Unit Standards. There are a total of 20 credits for the Elective area. They also allow for progression to the next level of learning. |
EXIT LEVEL OUTCOMES |
1. Communicate verbally and in writing using a variety of formats with a range of stakeholders and role-players in the Hiring Services Industry.
2. Explain and use the basics of mathematics in both personal and business situations. 3. Apply and carry out general office administration in a hiring business including the processing of payments and stock control. 4. Situate the theory and practice of Hiring Services in a range of relevant contexts. 5. Work with the customers and clients of the business and ensure that customer satisfaction levels are maintained within the Hiring Service Industry. 6. Demonstrate the use of products and provide instructions and information regarding the products and their uses. 7. Demonstrate an understanding of the transporting of the hire items, equipment and machinery to various locations. 8. Demonstrate an understanding of the Vehicle Hire Industry. 9. Apply safety and security procedures in the working environment. 10. Demonstrate an understanding of the Event Hiring Industry. 11. Demonstrate an understanding of the Commodity and Garment Hire Industry. |
ASSOCIATED ASSESSMENT CRITERIA |
1.
2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Integrated Assessment Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated. Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Hiring contexts wherever possible. The term 'Integrated Assessment' implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies. Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credits for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience. Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge. |
INTERNATIONAL COMPARABILITY |
Benchmarking was done by comparison to Unit Standards/Outcomes of learning against:
American Rental Association - Courses The courses offered by the above association did not have credits or levels for comparison purposes. However, the contents were used for benchmarking purposes. The courses are: A direct comparison of the title, specific outcomes, assessment criteria and embedded knowledge was undertaken with each, unit standard and the best practice points were highlighted and incorporated into each Unit Standard. However, where points were incorporated these were written in a South African context and at a level appropriate to South Africa. Because of the difference in levels across the different countries, difficulty was found in making actual direct comparisons, level to level and unit standard to unit standard. |
ARTICULATION OPTIONS |
This Qualification lends itself to both vertical and horizontal articulation possibilities. These possibilities ensure both mobility and progression for the learner. The learning areas outlined in the Rationale for the Qualification indicate the articulation possibilities.
Horizontal articulation possibilities lie with other NQF level 3 Qualifications and Unit Standards in the Learning areas of: Vertical progression can be achieved by embarking on the study of related NQF Level 4 Qualifications: |
MODERATION OPTIONS |
CRITERIA FOR THE REGISTRATION OF ASSESSORS |
Assessors should keep the following general principles in mind when designing and conducting assessment:
|
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. |
NOTES |
In the case of Unit Standards 9844 and 259917 (Identify customers and generate selling opportunities), learners will receive credits for the completion of ONE of these unit standards, NOT both. |
UNIT STANDARDS: |
ID | UNIT STANDARD TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS | |
Core | 8015 | Executing general office administration | Level 2 | NQF Level 02 | 4 |
Core | 14341 | Keep informed about current affairs related to one`s own industry | Level 2 | NQF Level 02 | 4 |
Core | 8420 | Operate in a team | Level 2 | NQF Level 02 | 4 |
Core | 14348 | Process incoming and outgoing telephone calls | Level 2 | NQF Level 02 | 3 |
Core | 115862 | Administer the hire contract | Level 3 | NQF Level 03 | 4 |
Core | 8000 | Apply basic business principles | Level 3 | NQF Level 03 | 9 |
Core | 115872 | Demonstrate an understanding of and apply security measures and maintain work area | Level 3 | NQF Level 03 | 5 |
Core | 115880 | Interact with customer to provide a complete hire service | Level 3 | NQF Level 03 | 4 |
Core | 115878 | Load and deliver stock | Level 3 | NQF Level 03 | 5 |
Core | 8016 | Maintaining occupational health, safety and general housekeeping | Level 3 | NQF Level 03 | 8 |
Core | 13918 | Manage time and the work process in a business environment | Level 3 | NQF Level 03 | 4 |
Core | 7820 | Operate a payment point and process payments | Level 3 | NQF Level 03 | 3 |
Core | 115858 | Receive and store new stock for hire | Level 3 | NQF Level 03 | 3 |
Core | 115861 | Receive and store returned hired stock | Level 3 | NQF Level 03 | 4 |
Fundamental | 8968 | Accommodate audience and context needs in oral communication | Level 3 | NQF Level 03 | 5 |
Fundamental | 9010 | Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations | Level 3 | NQF Level 03 | 2 |
Fundamental | 9013 | Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | Level 3 | NQF Level 03 | 4 |
Fundamental | 8969 | Interpret and use information from texts | Level 3 | NQF Level 03 | 5 |
Fundamental | 9012 | Investigate life and work related problems using data and probabilities | Level 3 | NQF Level 03 | 5 |
Fundamental | 8973 | Use language and communication in occupational learning programmes | Level 3 | NQF Level 03 | 5 |
Fundamental | 7456 | Use mathematics to investigate and monitor the financial aspects of personal, business and national issues | Level 3 | NQF Level 03 |