SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Obtain and utilise information 
SAQA US ID UNIT STANDARD TITLE
117728  Obtain and utilise information 
ORIGINATOR
SGB Rail and Pipeline Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A learner credited with this unit standard will be able to obtain and provide the necessary information regarding rail passenger services to all stakeholders.
The skills, knowledge and understanding demonstrated within this unit standard are essential to serve the long-distance passengers, as well a commuters in the rail environment to enhance the economy of the country. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Literacy NQF level 2
Numeracy NQF level 2 

UNIT STANDARD RANGE 
The level assigned to this standard is appropriate because performance must be carried out -
  • Under different weather conditions;
  • During day and night time;
  • Within a specified time span; and
  • Under abnormal operational circumstances.

    Information includes, but is not limited to -
  • Running of trains;
  • Train delays;
  • Feedback on travelling information; and
  • Announcements. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Obtain operational business-related information. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information is timeously obtained according to company-specific instructions and procedures, e.g. running times of trains, etc. 

    ASSESSMENT CRITERION 2 
    Reasons for service deviation(s) are obtained, e.g. for train delays, etc. 

    ASSESSMENT CRITERION 3 
    Any other related information (e.g. alternative transport arrangements, departures from another platform, etc) is obtained which is necessary to render a proper information flow to colleagues and customers. 

    SPECIFIC OUTCOME 2 
    Record and acknowledge obtained information in accordance with company-specific instructions and procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Correct information is recorded according to company-specific instructions and procedures. 

    ASSESSMENT CRITERION 2 
    Information is recorded according to the relevant systems, e.g. computer system, books, etc. 

    ASSESSMENT CRITERION 3 
    Information is acknowledged using the appropriate method for the specific circumstances, e.g. oral repeat information, reference number system, etc. in accordance with company-specific instructions and procedures. 

    SPECIFIC OUTCOME 3 
    Evaluate obtained information. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Obtained information is evaluated to determine the specific action that must be followed in accordance with company-specific policies and procedures. 

    SPECIFIC OUTCOME 4 
    Communicate information to relevant stakeholders. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information is communicated to relevant stakeholders, e.g. oral, written, computer, public announcement system according to company-specific policies and procedures. 

    ASSESSMENT CRITERION 2 
    Conveyed information is understood by relevant stakeholders. 

    ASSESSMENT CRITERION 3 
    Feedback on information is received from stakeholders, if applicable. 

    ASSESSMENT CRITERION 4 
    Feedback on information is recorded when received from stakeholders on the relevant record system, e.g. books, systems, etc. in accordance with company-specific instructions and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. An individual wishing to be assessed against this standard may apply to an assessment agency, assessor or provided institution that has been accredited by the relevant ETQA.
    2. A learner specialising in Rail Passenger Services through this elective standard will be assessed by an assessor who has been certified as competent against the National Certificate in Rail Passenger Services at NQF level 3. (which must include this standard).
    3. Any assessor and training provider must ensure that the relevant company-specific procedures/rules are used as reference material when designing courseware, assessment or when selecting pre-designed assessments.
    4. Anyone assessing a learner against this standard must be registered as an assessor with the relevant ETQA.
    5. Any institution offering learning that will enable achievement of this standard must be registered and accredited as a provider at SAQA.
    6. Moderation of assessment will be done by the relevant ETQA as prescribed. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners can understand and explain/apply:

    1. Relevant sections of Act 85
    2. Principles of interpersonal relations
    3. Timetable reading - (Read/understand and explain timetables)
    4. Company-specific policies regarding information availability
    5. Company-specific policies regarding information distribution
    6. Announcement instructions and procedures related to the specific operational environment
    7. Operation of public announcement equipment
    8. Applicable computer systems and software
    9. Information relaying policies and procedures
    10. Information recording instructions and procedures
    11. Information acknowledgement instructions and procedures 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking.
    Learners have acquired the generic ability to identify abnormalities in the work environment and communicate relevant information to solve problems (situations). 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in a team, group, organisation and community.
    Learners have acquired the generic ability to work effectively with others in a team, group, organisation and community when communicating operational information to relevant roleplayers. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsively and effectively.
    Learners have acquired the generic ability to organise and manage themselves and their activities responsively and effectively during disruptions in the service rendered. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.
    Learners have acquired the generic ability to collect, analyse, organise and critically evaluate information in the operational environment. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation.
    Learners have acquired the generic ability to communicate information about normal and abnormal operational circumstances to the relevant roleplayers. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and the health of others.
    Learners have acquired the generic ability to use science and technology effectively and critically when communicating/recording information on various systems. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Assessment process

    When conducting assessment, assessors must ensure that they are familiar with the full text of the unit standards being assessed.

    They must ensure that assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

    Each environment/situation will be different, it will be necessary to develop assessment activities and tools, which are appropriate to the context in which the assessment will take place. (Example: ticket officers or reservation office or cashier or train manager)

    Method of assessment

    During formal training at the provider:
    1. Written tests
    2. Case studies
    3. Simulation

    During on-the-job training:
    1. Oral test
    2. Observations
    3. Case studies

    Integrated final on-the-job assessment:
    1. Observation
    2. Oral tests
    3. Case studies

    In the Rail Passenger Services environment it will be more effective to assess a number of unit standards together and the assessor must evaluate each assessment request to determine the grouping of the standards for assessment.

    The assessment must integrate a number of different methods. (Example: Only one type of ticket, or a combination of ticket upgrades, or reservation requests and cash handling procedures. Train arrival/departure times and platforms as well as luggage requests) This will give the assessor reliable and valid proof of competence and evidence of required attitudes and skills.

    The integrated assessment must take place in the environment where the learner will work independently on completion of final assessment and the assessment certification must be endorsed accordingly.

    Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience may serve to supplement the assessment of applied competence. The portfolio should include, inter alia:
    1. Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner.
    2. Relevant certificates or awards.
    3. Previous assessment records.
    4. Journal (Logbook).

    Values

    In addition, the following values should be demonstrated:
  • Safety awareness
  • Friendliness
  • Initiative
  • Effectiveness
  • Trustworthiness
  • Honesty
  • Approachability

    Supplementary information

    Structured learning-10 hours
    Self-study-2 hours
    Practical-2 hours
    On-the-job training-10 hours
    Assessment-6 hours
    Total hours-30 hours
    Total Credits-3 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49236   National Certificate: Rail Transport Passenger Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. PRODIGY BUSINESS SERVICES (PTY) LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.