SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

National Certificate: Rail Transport Passenger Services

SAQA QUAL ID	QUALIFICATION TITLE
49236	National Certificate: Rail Transport Passenger Services
ORIGINATOR
SGB Rail and Pipeline Operations
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
TETA - Transport Education and Training Authority			OQSF - Occupational Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
National Certificate	Field 11 - Services		Transport, Operations and Logistics
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	120	Level 3	NQF Level 03	Regular-Unit Stds Based
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Reregistered"		SAQA 0480/09	2009-07-01	2012-06-30
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2013-06-30		2016-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification does not replace any other qualification and is not replaced by any other qualification.

PURPOSE AND RATIONALE OF THE QUALIFICATION

A learner qualifying in this qualification will be able to serve, interact, supervise and plan in the rail passenger environment to ensure a safe and economical passenger service.

A learner who has achieved this qualification will have extensive theoretical and practical knowledge and skills to satisfy customer needs when supplying correct information, selling tickets and rendering supplementary services as required. This qualification will also form the platform to proceed into the HET band, e.g. Advanced certificate: Rail Transport: Passengers, Transport Management and Transport Logistics Management.

The following NQF principles will be realised through the availability of a nationally recognised qualification for rail passenger services:

Progression: Learners may go to the next level on the framework once they have built up the required number of credits (in acceptable combinations) needed to get the qualification

Portability: Learners will be able to retain credits for certified areas of competence regardless of the rail passenger handling context they move to, while the elective standards provide for a contextual focus.

Access: This qualification and the other planned rail passenger handling qualifications will make it possible for learners to enter and exit at levels of education and training that make sense from a learning pathway point of view. Access is only limited to the specifications under learning assumed to be in place.

Integration: The qualification ensures a degree of integration of education and training, and theory and practice, academic and technical/vocational.

RPL: Through assessment the proposed qualification will allow persons to get recognition for the knowledge and skills in rail passenger handling that they already have.

Flexibility: The availability of the qualification will make it possible for learners to reach the same outcome through different learning situations - formal, informal, learnerships or skills programmes.

Guidance of learners: Qualified trainers will guide learners who need to make choices around careers and learning in this field and related fields.

Relevance: The qualification is designed in such a way as to provide for a match between what is taught and trained, and what learners need in order to be employed.

Credibility: Through benchmarking the standards writing team has attempted to ensure that the standards and qualification for rail passenger handling have national and international credibility and recognition.

Standards and quality: The national standards and qualification in rail passenger handling provide a benchmark to ensure good quality education and training. Assessors may use these standards as a base for assessing learners fairly and equally.

Legitimacy: Every effort has been made to ensure that any group of persons with an interest in rail passenger handling participated in the design and writing of the standards and qualifications

Articulation: Through the articulation possibilities associated with this qualification learners are allowed to move between work and learning contexts provided they have obtained the relevant credits.

Rationale for the Qualification

The primary purpose of this qualification is to provide qualifying learners with a range of skills in acquiring, interpreting and applying rail passenger transport principles in the delivery of customer services.

The learner must be able to interpret available information and provide a range of responses to familiar problems, based on limited discretion and judgment, and under general supervision and quality checking.

The following will ensure portability and a nationally recognised qualification that will -

ensure safety of passengers;

ensure better company asset utilisation and control;

ensure economic growth by ensuring income;

relieve peak traffic from the roads; and

ensure an economical rail passenger service as a preferred mode of transport.

The qualification contributes to the establishment of a learning pathway through which the individual can embark and build on a career pathway. Learners will be able to progress to a nationally recognised qualification in the rail passenger environment through the various skills programmes that will be designed around clusters of unit standards that are the building blocks of this qualification.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that learners who wish to undertake learning towards achievement of this qualification will have the necessary mathematical and communication skills at NQF level 2. Learners must be able to study independently and manage their own study programme and time.

Learners must have competed the following two unit standards:

110075, Apply basic fire fighting techniques, Level 1, 3 credits.

9823, Perform basic life support and/or first aid procedures in emergencies, Level 1, 5 credits.

Recognition of Prior Learning

Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience may serve to supplement the assessment of applied competence. The qualification may be acquired only in PART through RPL. A summative, integrated assessment at the level of the qualification will need to be completed by the RPL applicant. The qualification's exit level outcomes and associated assessment criteria provide the standard when determining whether a candidate does meet all (or part) of the qualification for the attainment of credits.

All recognition of prior learning is subject to quality assurance by the relevant accredited ETQA and is conducted by a registered assessor.

RECOGNISE PREVIOUS LEARNING?

QUALIFICATION RULES

Fundamental:

Level 3: 36 credits
Total for Fundamental: 36 credits

Core:

Level 2: 10 credits

Level 3: 52 credits

Level 4: 10 credits
Total for Core: 72 credits

Elective:

Level 3: 13 credits

Level 4: 4 credits
Total for Elective: minimum of 12 credits

Total: 120 credits

EXIT LEVEL OUTCOMES

On achieving this qualification learners can -

Communicate effectively, orally and/or in writing, with different role players, applying principles of communication;

Demonstrate an understanding of cultural awareness in the workplace;

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace;

Communicate and conduct interpersonal relations in the transport industry;

Handle customer requests/complaints and address customer needs; obtain and utilise information for the required service;

Sell rail passenger tickets, handle claims/refunds, verify tickets, handle luggage and cloakroom requirements and handle emergency plan for rail passengers;

Identify learning strategies to acquire and improve the various skills and capabilities required of a rail passenger supervisor;

Explain the importance, role and regulations of the rail passenger environment;

Be able to execute the tasks in a team context with various role players in the work environment.

ASSOCIATED ASSESSMENT CRITERIA

Assessors should ensure that the learner demonstrates an ability to consider a range of options, make decisions about and demonstrate practical competence in terms of the following:

Communication and cultural awareness in the workplace and when selling tickets

HIV/AIDS in the workplace and its effects on the organisation and the narrower work environment

Routine problem solving, demonstrating a broad knowledge base and basic analytical skills with respect to rail transport policy and procedures

Correct application of theoretical concepts and approaches to the selling of tickets, luggage classification, cloakroom requests and the various abnormalities, which may occur during sales.

Correct application of theoretical concepts and approaches to communicating and conducting interpersonal relations in the transport industry, handling of customer requests / complaints and addressing customer needs, obtaining and utilising information for the required service.

Task execution in a team context with various role players in the work environment.

Integrated assessment

The proposed qualification requires learners to demonstrate competence on the particular unit standards as well as their ability to integrate the competence specified in each unit standard, thus showing the extent to which they have achieved the overall outcomes expressed in the rail passenger handling qualification.

The purpose of the integrated assessment is therefore to gather evidence on the extent to which knowledge, skills and values have been acquired and the critical cross-field outcomes incorporated into the assessable performance.

Assessors are required to conduct formative and summative assessments to assess qualifying learners in terms of applied competence.

Recognition of prior learning must be provided for as a means to compare the previous learning and experience of a learner (howsoever obtained) against the learning outcomes required for this rail passenger handling qualification. Regardless of where and how the learner has achieved the learning, if such learning meets the requirements of this qualification (or part thereof), it could be recognised for credits.

INTERNATIONAL COMPARABILITY

International benchmarking was conducted throughout the standards writing process. The internet site http://www.ntis.gov.au was used for research and to obtain the relevant information on international qualifications.

The Australian National Training Authority (ANTA) was used to benchmark the unit standards and qualifications proposed here. The ANTA qualification on rail passengers is on a qualifications framework level 3, and when compared with the proposed qualification an 80 % similarity is evident in terms of the unit standards. This is true in terms of the outcomes and assessment criteria as well.

ARTICULATION OPTIONS

This Rail Transport, Passengers qualification has been developed for transformed practice across the rail passenger industry and will provide articulation possibilities with a range of qualifications: There is potential articulation with passenger handling qualifications in other transport modes and with qualifications in customer services in other sub-fields. There is also potential for articulation with qualifications at a higher NQF level, e.g. transport management qualifications and supply chain management qualifications.

MODERATION OPTIONS

SAQA and its accredited agencies will ensure that the mechanisms and bodies for internal and external moderation of learner achievement and of institutions providing the learning opportunities meet the requirements for transparency and the development of the field, sub-field and the NQF.

Moderation of the assessment process and technical correctness of the assessor's judgement must be done by a person who has been specialising in Rail Passenger Services and who has been certified as competent against the National Certificate and which must include the relevant standards that the learners will be assessed against as well as being a registered moderator.

CRITERIA FOR THE REGISTRATION OF ASSESSORS

Integrated assessment of learner competence against this qualification may only be undertaken by an assessment agency or assessor registered with the relevant ETQAs.

An assessor will be registered to design, plan and conduct assessments against the qualification and/or unit standards base on his/her proven competence in terms of the qualification and/or the unit standards as well as any other requirements for registration set by the relevant ETQA.

Any institution offering learning that will enable achievement of this qualification must be accredited as a provider by the relevant ETQA, and the learning programmes as well as assessment materials approved in terms of their alignment with the registered qualification and unit standards.

Moderation of assessment will be done by the relevant ETQA as prescribed.

NOTES

N/A

UNIT STANDARDS:

	ID	UNIT STANDARD TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Core	110080	Demonstrate an understanding of occupational health, safety and personal hygiene within the transport industry	Level 2	NQF Level 02	4
Core	7547	Operate a personal computer system	Level 2	NQF Level 02	6
Core	14633	Adhere to disciplinary code	Level 3	NQF Level 03	1
Core	7995	Communicating and conducting interpersonal relations in industry	Level 3	NQF Level 03	10
Core	117731	Demonstrate an understanding of cultural awareness in the workplace	Level 3	NQF Level 03	4
Core	13915	Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace	Level 3	NQF Level 03	4
Core	14636	Follow grievance procedure	Level 3	NQF Level 03	2
Core	117725	Handle customer requests/complaints and address customer needs	Level 3	NQF Level 03	5
Core	117741	Handle rail passenger claims and refunds	Level 3	NQF Level 03	2
Core	117733	Handle rail passenger emergency plan	Level 3	NQF Level 03	3
Core	117728	Obtain and utilise information	Level 3	NQF Level 03	3
Core	117727	Sell rail passenger tickets	Level 3	NQF Level 03	15
Core	117717	Verify train tickets	Level 3	NQF Level 03	3
Core	117742	Supervise activities in a rail passenger environment	Level 4	NQF Level 04	10
Fundamental	8968	Accommodate audience and context needs in oral communication	Level 3	NQF Level 03	5
Fundamental	9010	Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations	Level 3	NQF Level 03	2
Fundamental	9013	Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts	Level 3	NQF Level 03	4
Fundamental	8969	Interpret and use information from texts	Level 3	NQF Level 03	5
Fundamental	9012	Investigate life and work related problems using data and probabilities	Level 3	NQF Level 03	5
Fundamental	8973	Use language and communication in occupational learning programmes	Level 3	NQF Level 03	5
Fundamental	7456	Use mathematics to investigate and monitor the financial aspects of personal, business and national issues	Level 3	NQF Level 03	5
Fundamental	8970	Write texts for a range of communicative contexts	Level 3	NQF Level 03	5
Elective	117738	Control safe custody of passenger belongings	Level 3	NQF Level 03	2
Elective	117737	Handle rail passenger computerised reservations	Level 3	NQF Level 03	4
Elective	117734	Handle rail passenger luggage	Level 3	NQF Level 03	3
Elective	117753	Load/off load a vehicle into or from a railway motorcar truck	Level 3	NQF Level 03	4
Elective	10021	Instil in myself a personal marketing culture	Level 4	NQF Level 04	4

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

NONE

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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