SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Communicating and conducting interpersonal relations in industry 
SAQA US ID UNIT STANDARD TITLE
7995  Communicating and conducting interpersonal relations in industry 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2003-12-03  2006-12-03  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-12-03   2010-12-03  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A learner accredited with this standard will be able to effectively relay information, understand instructions and communicate (selecting the most appropriate medium) whilst utilising appropriate interpersonal skills to foster teamwork and positive relations within the work environment. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
NQF 1 or General Education and Training Certificate. 

UNIT STANDARD RANGE 
The communications expressed in this standard are those based largely on familiar and occasionally unfamiliar problems, requiring discretion and informed judgement, where the learner is completely responsible for quality of such communications within a freight handling environment (including written, verbal and electronic modes). 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Select and use a communication medium with industry. 
OUTCOME NOTES 
Select and use a communication medium (e.g. written, verbal, electronic) with industry, bearing in mind customer requirements (e.g. timeliness, confidentiality) and the recipients ability to understand the communication, which would inter alia be dependant on cultural anomalies and target audience. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Demonstrate effective communication through the selection of mode/medium, style and techniques appropriate in a particular context, to a specific audience. 

ASSESSMENT CRITERION 2 
2. Interpret communications correctly and display comprehension thereof, whilst evidencing ability to relay contents to relevant personnel. 

ASSESSMENT CRITERION 3 
3. Differentiate between good and poor communication. 

ASSESSMENT CRITERION 4 
4. Identify a conflict situation and apply possible procedures/steps for resolving a dispute/breakdown in relations. 

ASSESSMENT CRITERION 5 
5. Foster relationships and communication networks giving cognisance to culture, organisational level and type of customers, emphasizing honest, open and respectful dialogue. 

ASSESSMENT CRITERION 6 
6. Recommend and demonstrate ways of improving/modifying personal communication techniques within a team/organisational environment. 

SPECIFIC OUTCOME 2 
Identify the specific requirements and styles. 
OUTCOME NOTES 
Identify the specific requirements and styles used in initiating written and verbal interactions or responding to instructions, requests and queries received which are appropriate to the context, audience (e.g. manager) and available technology. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Demonstrate effective communication through the selection of mode/medium, style and techniques appropriate in a particular context, to a specific audience. 

ASSESSMENT CRITERION 2 
2. Interpret communications correctly and display comprehension thereof, whilst evidencing ability to relay contents to relevant personnel. 

ASSESSMENT CRITERION 3 
3. Differentiate between good and poor communication. 

ASSESSMENT CRITERION 4 
4. Identify a conflict situation and apply possible procedures/steps for resolving a dispute/breakdown in relations. 

ASSESSMENT CRITERION 5 
5. Foster relationships and communication networks giving cognisance to culture, organisational level and type of customers, emphasizing honest, open and respectful dialogue. 

ASSESSMENT CRITERION 6 
6. Recommend and demonstrate ways of improving/modifying personal communication techniques within a team/organisational environment. 

SPECIFIC OUTCOME 3 
Choose interpersonal behavioural choices appropriate to occupational situations. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Demonstrate effective communication through the selection of mode/medium, style and techniques appropriate in a particular context, to a specific audience. 

ASSESSMENT CRITERION 2 
2. Interpret communications correctly and display comprehension thereof, whilst evidencing ability to relay contents to relevant personnel. 

ASSESSMENT CRITERION 3 
3. Differentiate between good and poor communication. 

ASSESSMENT CRITERION 4 
4. Identify a conflict situation and apply possible procedures/steps for resolving a dispute/breakdown in relations. 

ASSESSMENT CRITERION 5 
5. Foster relationships and communication networks giving cognisance to culture, organisational level and type of customers, emphasizing honest, open and respectful dialogue. 

ASSESSMENT CRITERION 6 
6. Recommend and demonstrate ways of improving/modifying personal communication techniques within a team/organisational environment. 

SPECIFIC OUTCOME 4 
Regularly review the communication networks. 
OUTCOME NOTES 
Regularly review the communication networks and the effective and accurate communication of information to the correct external and internal customers. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Demonstrate effective communication through the selection of mode/medium, style and techniques appropriate in a particular context, to a specific audience. 

ASSESSMENT CRITERION 2 
2. Interpret communications correctly and display comprehension thereof, whilst evidencing ability to relay contents to relevant personnel. 

ASSESSMENT CRITERION 3 
3. Differentiate between good and poor communication. 

ASSESSMENT CRITERION 4 
4. Identify a conflict situation and apply possible procedures/steps for resolving a dispute/breakdown in relations. 

ASSESSMENT CRITERION 5 
5. Foster relationships and communication networks giving cognisance to culture, organisational level and type of customers, emphasizing honest, open and respectful dialogue. 

ASSESSMENT CRITERION 6 
6. Recommend and demonstrate ways of improving/modifying personal communication techniques within a team/organisational environment. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be accredited by the Freight Handling Chamber of the Transport SETA and/or relevant ETQA.

3. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
The learners can understand, explain and apply:

1. Effective communication, barriers to communication (e.g. body language) and open communication lines at all levels, (including inter alia with subordinates, colleagues, superiors and customers).

2. The documentation required within the industry, the information required to complete such documentation (e.g. Customs documents) correctly/accurately, and where to source this information.

3. The specific terminology`s utilised within the freight handling industry.

4. The appropriate styles (e.g. formal/informal) used in communication techniques, and the necessity for utilisation of different styles within familiar and unfamiliar environments and with a range of customers.

5. The established forms and channels of communication within and outside of the workplace.

6. The behaviours appropriate to a range of social and business activities and relationships stemming out of the workplace and/or greater industry (e.g. formal/informal meetings, local/international customer relations). 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others and in teams by identifying mechanisms to improve the establishment and fostering of interpersonal skills appropriate to any given work place situation, including but not limited to:
  • working as a team player
  • interacting with individuals from different cultures and organisational levels
  • working within different organisational/industry structures and networks.
  • contributing to the effective handling of conflict situations including dispute/conflict resolutions
  • showing patience and tolerance towards others who struggle with communication abilities

    Work effectively with others and in teams by contributing to the establishment of a harmonious working environment conducive to good communications. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate the impact/effect of different methods of communication, and to select the most appropriate style of interaction in order to maximize understanding and improve relations between parties. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate ideas and information by adopting personal presentation style and modifying presentation in response to feedback from audience

    The timely and accurate communication of activities, progress, results and information about emerging business threats and opportunities, to the appropriate individual within the organisational structure. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate initiative, provide constructive criticism of and recommend improvements to communication systems/practices, which will enhance both operations and interpersonal relationships. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49236   National Certificate: Rail Transport Passenger Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  TETA 
    Core  48437   National Certificate: Road Transport  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Fundamental  14574   National Certificate: Freight Handling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2006-12-03  TETA 
    Fundamental  13716   National Certificate: Professional Driving  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2006-06-29  TETA 
    Elective  49555   National Certificate: Operation of Mobile Explosives Manufacturing Units  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CHIETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa Training Centre 
    2. Aldabri 106 Institute for Quality Pty Ltd 
    3. Algoa Bus Company 
    4. Bidvest Panalpina Logistics (BPL) 
    5. BPL Academy 
    6. Buscor 
    7. College of Cape Town 
    8. EDU - FLEET 
    9. Gauteng City College 
    10. Golden Arrow Bus Services_pty Ltd 
    11. He and She Driver Training Centre 
    12. Imperial Logistics & Transport A Div Of Imper 
    13. Inkqubela Consultants 
    14. Learncorp 
    15. Learning Exchange Pty (Ltd) 
    16. Makwedeng Training 
    17. Maliwa Investment (Pty)Ltd 
    18. Mediro Training Academy 
    19. Ncameni Kasizane Skills Development PTY LTD 
    20. NOSA LOGISTICS PTY LTD 
    21. Open Learning Group 
    22. Phephani Learnerships cc 
    23. PPLE Group Pty Ltd 
    24. Primeserv Corporate Solutions (Pty) Ltd 
    25. PUTCO Limited 
    26. PUTCO Pty Ltd 
    27. Quantum Leap College Pty Ltd 
    28. SA Maritime School and Transport College 
    29. Safe and Eco Driving Pty Ltd 
    30. Skills For Life 
    31. South African Transport Centre of Excellence 
    32. SPINA Consultancy cc Cape Town 
    33. Test NN 
    34. THABO Training and Services 
    35. TIESPRO (Pty) Ltd 
    36. Training Consultant and SD College 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.