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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Present, analyse and interpret information on conflict situations 
SAQA US ID UNIT STANDARD TITLE
117844  Present, analyse and interpret information on conflict situations 
ORIGINATOR
SGB Democracy, Human Rights, Peace and Elections 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies Public Policy, Politics and Democratic Citizenship 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for learners who gather and present information or serve as fact-finders in conflict situations. It is particularly useful for learners who are involved in conflict resolution.

Learners credited with this unit standard are capable of:
  • Collecting information about conflict
  • Presenting information on conflict
  • Analysing conflict
  • Interpreting conflict. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners starting to learn towards this unit standard are proficient in Language, Literacy and Communication at NQF level 4. 

    UNIT STANDARD RANGE 
    In-depth analysis and interpretation of various types of conflict situations.

    "Conflict" refers to complex multiparty conflicts, deep-rooted value conflicts, escalated conflicts involving violence

    "Analysis" refers to showing greater understanding of cultural dynamics, gender analysis, analysis resources available and analysis power. The analysis places greater emphasis on socio-economic and socio-political factors. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Collect information about conflict. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Relevant sources are identified and utilised in relation to specific conflict situations. 

    ASSESSMENT CRITERION 2 
    The types of format used for collection of information are identified and used appropriately. 
    ASSESSMENT CRITERION RANGE 
    Formats include questionnaires, interview schedules, affidavits and/or data bases.
     

    ASSESSMENT CRITERION 3 
    Methods of gathering information are identified and selected in conjunction with the parties concerned, where applicable, and are appropriate to the context. 
    ASSESSMENT CRITERION RANGE 
    Methods include interviews, document collection, observations, focus groups, community meetings, PRA participatory methods and internet searches.
     

    ASSESSMENT CRITERION 4 
    Information is gathered in terms of its validity and relevance to specific conflict situations. 

    ASSESSMENT CRITERION 5 
    Information is recorded accurately and in manner that makes for easy access and further analysis. 

    SPECIFIC OUTCOME 2 
    Present information about conflict. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information is organised according to a required format. 

    ASSESSMENT CRITERION 2 
    Information is presented in an appropriate medium. 
    ASSESSMENT CRITERION RANGE 
    Presentation includes written, oral and/or audio visual.
     

    ASSESSMENT CRITERION 3 
    Information is sensitively disseminated to the parties concerned. 
    ASSESSMENT CRITERION RANGE 
    Sensitivity includes confidentiality, cultural appropriateness, language and code of conduct if appropriate, with due regard for professional values and ethics.
     

    SPECIFIC OUTCOME 3 
    Analyse conflict. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A range of conflicts are analysed and examined in terms of key issues using effective application of analytical tools. 
    ASSESSMENT CRITERION RANGE 
    Key issues are sources, types, causes, manifestations, and aggravators and moderators of conflict, context, dynamics of the relationship of the parties.
     

    ASSESSMENT CRITERION 2 
    The interests, needs, positions and perceptions of all parties involved are analysed, explained and presented in relation to two conflict situations. 

    ASSESSMENT CRITERION 3 
    The limitations of the analysis are identified and acknowledged in terms of process. 

    ASSESSMENT CRITERION 4 
    The findings are presented in a clear and structured form that provides the basis for further interpretation. 
    ASSESSMENT CRITERION RANGE 
    Issues of transparency versus confidentiality are applied as appropriate to the situation.
     

    SPECIFIC OUTCOME 4 
    Interpret conflict. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The various levels at which conflict occurs are explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Levels include intrapersonal, interpersonal, intra-group and inter-group.
     

    ASSESSMENT CRITERION 2 
    The various stages of conflict are explained in terms of the process. 

    ASSESSMENT CRITERION 3 
    The causes of conflict are explained with insight. 
    ASSESSMENT CRITERION RANGE 
    Causes include resources, prejudice, discrimination, poverty, power, values, injustice, misinformation, change and unsatisfied human needs.
     

    ASSESSMENT CRITERION 4 
    Human responses to conflict are differentiated and compared with different types of conflicts. 
    ASSESSMENT CRITERION RANGE 
    Responses are avoidance, accommodation, force, compromise, joint problem solving, and aggravators and moderators of conflict.
     

    ASSESSMENT CRITERION 5 
    Appropriate processes to address conflict are identified and recommended based on the results of the analysis. 
    ASSESSMENT CRITERION RANGE 
    Processes include joint problem solving, negotiation, mediation, adjudication, arbitration, court and power processes.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA by SAQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures.
  • Registered assessors must have a qualification in Conflict at NQF level 6 or higher or equivalent.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Information gathering methods appropriate to conflict situations
  • Definition and knowledge of conflict
  • Appropriate tools for analysing conflict 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solving is achieved through interpreting insights to conflict, and recommending the appropriate process to address in conflict situations. 

    UNIT STANDARD CCFO WORKING 
    Working effectively as team member is achieved through interpreting conflict at various levels. 

    UNIT STANDARD CCFO COLLECTING 
    The collection, organising and critically evaluation of information achieved through collecting information about conflicts and disputes as well as conflict analysis and interpretation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Effective communication is achieved through presenting information about conflicts and disputes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Systemic thinking is achieved through determining the causes of conflict. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Cultural and esthetic sensitivity is achieved through conflict interpretation and resolution. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49257   National Certificate: Conflict Management and Transformation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57428   Further Education and Training Certificate: Youth Development  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  58625   National Certificate: Occupational Safety  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57427   National Certificate: Youth Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. KMS COLLEGE 
    2. Reflections Development Institute 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.