SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Assist and support learners to manage their learning experiences

SAQA US ID	UNIT STANDARD TITLE
117865	Assist and support learners to manage their learning experiences
ORIGINATOR
SGB Occupationally-directed ETD Practitioners
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 05 - Education, Training and Development			Adult Learning
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard replaces:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
9931	Advise and refer learners	Level 4	NQF Level 04	6

PURPOSE OF THE UNIT STANDARD

This Unit Standard will be useful to those who provide a basic level of support and assistance to learners about their learning and assessment needs.

People credited with this Unit Standard are able to:

Source and maintain information to assist and support learners;

Provide assistance and support to learners;

Maintain records of assistance and support provided; and

Review support services.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Exposure to education, training and development environments and practices.

UNIT STANDARD RANGE

This Unit Standard is limited to providing basic support and assistance to learners in terms of issues such as:

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

This Unit Standard excludes complex situations involving diagnosis of needs, career counselling, personal counselling or psychological services.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Source and maintain information to assist and support learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

A review of learner needs identifies the kinds of assistance or support that learners may need.

ASSESSMENT CRITERION RANGE

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

ASSESSMENT CRITERION 2

Information sourced is relevant to identified needs and is sufficiently comprehensive and diverse to meet a variety of needs and different learners.

ASSESSMENT CRITERION 3

Information and support resources are maintained and updated to ensure relevance and currency of information. This includes regular improvement of available resources based on ongoing reviews of the effectiveness of the support services offered.

ASSESSMENT CRITERION 4

Information is maintained in a secure and accessible manner, using a manageable information management system.

SPECIFIC OUTCOME 2

Provide assistance and support to learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Learner needs are established in a sensitive, caring and professional manner.

ASSESSMENT CRITERION 2

Assistance and support provided is accurate and relevant to the learner needs.

ASSESSMENT CRITERION 3

Assistance and support is provided in a sensitive, caring and professional manner, and in a way that promotes learner participation in the process.

ASSESSMENT CRITERION 4

Opportunities are taken to check the suitability of the support and assistance provided in terms of the learner's needs.

ASSESSMENT CRITERION 5

Learners are referred to appropriate support services where the level and nature of the need extends beyond basic support services.

ASSESSMENT CRITERION RANGE

Referrals to career counsellors; occupational therapists, social workers, learning support centres, community centres and CCMA.

ASSESSMENT CRITERION 6

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 3

Maintain records of assistance and support provided.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Records capture the learner's needs and the essential nature and content of assistance and support provided.

ASSESSMENT CRITERION 2

Records are consistent with the assistance and support actually provided.

ASSESSMENT CRITERION 3

Records are sufficient to facilitate the need for future references when engaging learners and to facilitate reviews. Records also support the information needs of referred services where applicable.

ASSESSMENT CRITERION 4

Records meet organisational quality assurance requirements in terms of content, format, distribution and safekeeping.

ASSESSMENT CRITERION 5

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 4

Review support services.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The review reveals strengths and weaknesses of the support resources and assistance and support provided.

ASSESSMENT CRITERION 2

Learner and stakeholder feedback on assistance and support is sought and analysed against given review criteria.

ASSESSMENT CRITERION 3

Review includes useful recommendations for improvement of the support resources and ways of integrating lessons learned into future assistance and support.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Assessors for this unit standard must be registered with the relevant ETQA.

2. Providers of learning towards this unit standard must be accredited through the relevant ETQA by SAQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The following knowledge is embedded within the Unit Standard, and will be assessed directly or implicitly through assessment of the specific outcomes in terms of the assessment criteria:

Types of information and support learners entering learning programmes or an occupation are likely to need.

Activities and techniques for identifying learner information and support needs.

Sources of information.

Employment services centres and counselling centres available in the region.

How to maintain a database of information.

Activities and techniques for providing information to learners.

Knowing who to refer learners to, when and why.

How to keep records of information and support provided to learners.

Techniques for reflecting on practice and integrating lessons learned into future practice.

Forms of practice, which promote the values described in the Bill of Rights and the principles underpinning the Employment Equity Act.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others and in teams - this outcome will be demonstrated by interacting with learners in a manner that meets learner needs

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities responsibly and effectively - this outcome will be demonstrated through the general and specific activities related to preparing to provide assistance and support.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information - this outcome will be demonstrated when candidates analyse information on learner needs in order to prepare appropriate assistance and support.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language skills -- this outcome will be demonstrated by when the candidate engages with learners.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

This unit standard replaces unit standard 9931, "Advise and refer learners", Level 4, 6 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	65051	Further Education and Training Certificate: Arts and Culture Development Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	49531	Further Education and Training Certificate: Inclusive Education	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50332	Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50334	National Certificate: Occupationally Directed Education Training and Development Practices	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50333	National Diploma: Occupationally Directed Education, Training and Development Practices	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Elective	61595	Further Education and Training Certificate: Business Administration Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	67509	Further Education and Training Certificate: Community Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	64697	Further Education and Training Certificate: Community Health Work	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	HW SETA
Elective	67463	Further Education and Training Certificate: Human Resources Management and Practices Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	57428	Further Education and Training Certificate: Youth Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	A5 Competence Evolution
2.	ABASUNGULI TRAINING SPESIALISTS (PTY) LTD
3.	Abinet Training and Development
4.	ACADEMY OF PEOPLE DEVELOPMENT PTY LTD
5.	Academy of Personal Mastery
6.	Academy Training Group
7.	Accreditation & Training Services
8.	Acorser Corporate & Business Consulting t/a Acorser Academy
9.	Advantage Training Services cc
10.	AFRICA COMPETENCY DEVELOPMENT (PTY) LTD
11.	Afrika Tikkun NCC
12.	Aldabri 106 Institute for Quality (Pty) Ltd
13.	Amaqamu Project Management and Consulting
14.	Amyoli Consulting
15.	AQUARIUS SKILLS SOLUTION
16.	ASORIP NPC
17.	Assessment and Entrepreneurship Centre
18.	ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD
19.	ATE Solutions (Pty) Ltd
20.	Atlega For Woman Projects Enterprise
21.	Aubrey Nyiko Business Enterprise cc
22.	Audit Campus
23.	Ayoba Training Institute (Pty)Ltd
24.	Azanian Community Development Pty Ltd
25.	B T Group of Companies Pty Ltd
26.	Basadi Africa Management
27.	Bohlali Provider Support
28.	Bonang Training & Development
29.	BORDERGATE EVENTS MANAGEMENT AND PROJECTS
30.	Boston City Campus (Pty) Ltd formerly Boston City Campus and Business College (Pty) Ltd
31.	Brain Boosters Business Education (PTY) LTD
32.	Brainwave Projects 1997 CC
33.	Breakeven 59(PTY) Ltd
34.	Bull's Business and Skills Training Institute
35.	Business Development Unit (PTY)Ltd
36.	Business Intelligence Trading 48 (PTY) LTD
37.	Cale Developments
38.	Chartall Business College
39.	Colleen Osorio Skills Development Consultancy cc
40.	College of Cape Town - Athlone Campus
41.	Compass Academy of Learning
42.	Competency Alignment Forum (C.A.F) t/a Tlhatlogo Educational Services
43.	Contra-lit (Pty) Ltd
44.	CORE TRAINING INTERNATIONAL
45.	Corporate Safety Training Academy PTY Ltd
46.	Covenant Kids
47.	CTU Training Solutions
48.	Curoplex PTY LTD
49.	D M Management and Consulting
50.	Dabulamanzi & Njabulo Ndaba Consulting cc
51.	Dee s Training PTY LTD
52.	Diligence Defined Projects PTY Ltd t/a Deligence Defined
53.	Dintshang Trading
54.	Divine Inspiration Trading 704 PTY Ltd
55.	DRM Skills Academy
56.	Dru A Professional Further Education and Training College DAPFETC PT
57.	Dynamic Safety Solutions
58.	Eagles Wings Skills Development Consultants
59.	EDUCATION AND DEVELOPMENT FOUNDATION ASSOCIATION INC
60.	Education and Training Unit
61.	EDUTEL SKILLS DEVELOPMENT PTY LTD
62.	Emergence Learning Academy (Pty) Ltd
63.	Empirical Training Agency (PTY) Ltd
64.	Employmax
65.	Enjo Consultants (Pty) Ltd
66.	Environment and Language Education Trust
67.	EXECUTIVE COACHING AND FACILITATION
68.	Faranang Business and Training Solutions PTY(LTD)
69.	Fourways Private College
70.	Future Discovery Training Academy CC
71.	Future Performance Training and Development
72.	Future-Teacher (Pty) Ltd
73.	G CUBE COMMUNICATIONS CC
74.	Gare Kgare Projects (Pty) Ltd
75.	Gateway City College
76.	Giver of Givers Foundation Organisation
77.	Goldfields TVET College
78.	Gotsec Skills Training
79.	Guru Group of Learning (Pty) Ltd
80.	HDPSA
81.	HEART Solutions
82.	HLOSI SECURITY SOLUTIONS
83.	HOPE ACADEMIC AND SKILL CENTRE
84.	HRD Performance Consultants
85.	HRD Training & Consulting
86.	ICM t/a Institute for Career Management
87.	Igugu Training and Investments
88.	Ikamva Projects Pty Ltd
89.	Ikhowe Staffing Solutions cc
90.	Inclusion support services
91.	Infomage Pty Ltd
92.	Inkwazi Learning Network
93.	INKWENKWEZI PRIVATE COLLEGE - SKILLS DEVELOPMENT cc
94.	Institute of Professional Studies and Services
95.	INTERNATIONAL HOSPITALITY INSTITUTE
96.	Isamon Vocational College of Excellence Pty Ltd
97.	Isibani Skills Academy
98.	Isibani Soluntu Development Trust
99.	IYAM Investments (Pty) Ltd
100.	JIKA ST ANDREW'S LANGUAGE PROJECT (PTY) LTD
101.	Karabo Info Centre and Trading
102.	Katiso-kuno Consulting
103.	Katlego Compliance Training
104.	KDS Centre for Skills Development and Training Pty Ltd
105.	Keetileafrika Training Institute
106.	Kgaka Kgolo Institute (Pty) Ltd
107.	Kgang-Kgolo Consulting
108.	Khaas Training Academy
109.	Khoali Group of Companies (Pty) Ltd
110.	Kitso Bokamoso Training Solution
111.	KITSO TRAINING AND DEVELOPMENT
112.	Klein Karoo Resource Centre
113.	Learn Ability and Training Development t/a LearnAbility
114.	Learnership Support Systems (Pty) Ltd
115.	Learning Performance Link
116.	Lebzatainment Foundation NPC
117.	Lehlabile Emergency Institute
118.	Leronsa Trading Enterprise
119.	LESEDI EDUCARE ASSOCIATION
120.	Lionsden Africa Business Solutions Pty Ltd
121.	Loago Business Consulting
122.	LONA ULWAZI CONSULTANTS CC
123.	M3i Skills Development
124.	Mabidi Funzani Trading And Projects Pty Ltd
125.	MACCAUVLEI LEARNING ACADEMY (PTY) LTD
126.	Malandela Training and Development (Pty) Ltd
127.	Marematlou Training Institute
128.	MASHUSHE ETDP TRADING AND PROJECTS
129.	Matimba Management and Labour cc
130.	Mawethu Training
131.	Mentor Me Corporate Foundation
132.	MENTORNET (PTY) LTD
133.	Metro Minds
134.	MI Learning & Development Consultancy
135.	MIET Africa
136.	Mlamuli M Connect (Pty) Ltd
137.	Mnambithi FET College - Central Office
138.	MOKO SECURITY SERVICES
139.	Motheo Training Institute Trust
140.	Mthimkhulu Training and Development Institute (PTY) LTD
141.	Mtk Corporation Solutions
142.	MWG Logistical Services
143.	Ndwamato Training Solutions PTY LTD
144.	Ndzalama Training
145.	Neolebongi Trading Enterprise
146.	Nero Training Consultants cc
147.	Netgrow Training Solutions
148.	Networx for Career Development
149.	Next Step Academy (Pty) Ltd
150.	Nkotlo Kay Tshimole Corporate Solutions Pty Ltd
151.	Nomagwanishe Investments cc
152.	Noni Community Development
153.	Northlink College
154.	Nsovo Learning Academy
155.	Ntevho-Ketso Training and Recruitement Consultancy cc
156.	NTI College
157.	Ntsangalala Business Enterprise
158.	OMNI HR CONSULTING PTY LTD
159.	Opehst Trading
160.	OPELONG BUSINESS INSTITUTE (PT
161.	Open Learning Group
162.	Pace Career Centre
163.	Pachi Global Foundation
164.	Paradise Skills Development
165.	PC Educational Holdings Pty Ltd
166.	Peritum Agri Institute Pty LTD
167.	Petra institute of Development (PTY) Ltd
168.	PHALANE SAFETY CONSULTANT AND TRAINING PROVIDERS PTY LTD
169.	Pitt Institute T/A Imithombo Institute
170.	PMA Holding (Pty) Ltd
171.	PMG Education (Pty) Ltd
172.	PND Academy of Learning cc
173.	Polly Maths Sci (Pty) Ltd
174.	PRO-ACTIVE PUBLIC SERVICES COLLEGE/PTY/LTD
175.	Professional Development and Training Institute (Pty) Ltd
176.	QED Quality Executive Development
177.	QED-Quality Executive Development
178.	QPD CONSULTANTS
179.	Reflections Development Institute
180.	Regenesys Management (Pty) Ltd
181.	Resonance Institute of Learning
182.	Retshetse Training Project
183.	S A Skills Solutions (Pty) Ltd
184.	Saint Colonel Graduate Institute (PTY) Ltd
185.	SANDA SKILLS DEVELOPMENT
186.	SANDF COLLEGE OF EDUCATIONAL TECHNOLOGY
187.	Sebenzisanane Human Capital
188.	SEOPOSENGOE TRAINING CONSULTANCY CC
189.	SERITI INSTITUTE
190.	SHANWES TRAILER MANUFACTURING AND BUILDERS T/A SHANWES LEARNING AND DE
191.	Sigodi Development Services and Associates (SDS) cc
192.	Sirius Training
193.	Sisazi Consulting
194.	Siyazama Professional Management Services t/a Siyazama
195.	SKILLS DYNAMICS AFRICA PTY LTD
196.	Skillsversity
197.	South West Gauteng Tvet College
198.	Southern African Institute of Learning (SAIL)
199.	Southern African Youth Movement
200.	Spotru Training Centre
201.	SPS Consulting (Pty) Ltd
202.	T Mabuya & Associates (Pty) Ltd
203.	TDM Management Consulting Pty Ltd
204.	TEAM CONSULTANTS CC
205.	Tembe Service Providers
206.	Thabelanang t/a Thabelanang Trading Enterprise
207.	The Brokers Learning Centre
208.	The Finishing College (Pty) Lt
209.	THE GMC GROUP PTY LTD
210.	The Institute of People Development
211.	The Iscariota Group (Pty) Ltd
212.	THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD
213.	THE SKILLS FACTOR
214.	The Skills Launchpad
215.	Thobologo Training and Education Group (Pty) Ltd
216.	Thuto Adult Centre
217.	Thuto-Botshabelo Training and Projects (Pty) Ltd
218.	TMG Quality Services
219.	Totally Tailored Solutions Pty Ltd
220.	Train 2 Teach (PTY) Ltd
221.	Trainers Without Borders
222.	Training Answers
223.	Training Consultant and SD College
224.	Trainyoucan (Pty) Ltd
225.	Tshepo Hope Consulting
226.	Tshireletso Multi-skills and Training
227.	TSHIROLOGO DISABILITY TRAINING SERVICES PTY TLD
228.	Tshwane South College for (ECD Academy)
229.	Tununu Trading cc
230.	Ulwazi Training & Development
231.	UMO LEARNING SUPPORT SYSTEM
232.	Umzansi Educational Programs Centre
233.	University of Johannesburg
234.	Vaiti Staffing and Training Solutions cc
235.	VERYCOOLIDEAS
236.	Vicresco (Pty) Ltd
237.	Vutivi Training and Skills Development
238.	VUTLHARI BYA DZONGA CONSULTANTS (PTY) LTD
239.	VUWA PROJECTS
240.	WESTERN COLLEGE FOR FURTHER EDUCATION AND TRAINING
241.	Workers Knowledge Centre Pty Ltd
242.	XO EDUCATION (Pty) Ltd
243.	Yellow Media Learning Institute (Pty) Ltd
244.	Zisukumele Training Academy (Pty) Ltd