SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Assist and support learners to manage their learning experiences

SAQA US ID	UNIT STANDARD TITLE
117865	Assist and support learners to manage their learning experiences
ORIGINATOR
SGB Occupationally-directed ETD Practitioners
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 05 - Education, Training and Development			Adult Learning
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2029-06-30		2032-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard replaces:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
9931	Advise and refer learners	Level 4	NQF Level 04	6

PURPOSE OF THE UNIT STANDARD

This Unit Standard will be useful to those who provide a basic level of support and assistance to learners about their learning and assessment needs.

People credited with this Unit Standard are able to:

Source and maintain information to assist and support learners;

Provide assistance and support to learners;

Maintain records of assistance and support provided; and

Review support services.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Exposure to education, training and development environments and practices.

UNIT STANDARD RANGE

This Unit Standard is limited to providing basic support and assistance to learners in terms of issues such as:

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

This Unit Standard excludes complex situations involving diagnosis of needs, career counselling, personal counselling or psychological services.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Source and maintain information to assist and support learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

A review of learner needs identifies the kinds of assistance or support that learners may need.

ASSESSMENT CRITERION RANGE

Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;

Career progression options within the occupation; and

Typical learning or personal difficulties experienced by learners.

ASSESSMENT CRITERION 2

Information sourced is relevant to identified needs and is sufficiently comprehensive and diverse to meet a variety of needs and different learners.

ASSESSMENT CRITERION 3

Information and support resources are maintained and updated to ensure relevance and currency of information. This includes regular improvement of available resources based on ongoing reviews of the effectiveness of the support services offered.

ASSESSMENT CRITERION 4

Information is maintained in a secure and accessible manner, using a manageable information management system.

SPECIFIC OUTCOME 2

Provide assistance and support to learners.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Learner needs are established in a sensitive, caring and professional manner.

ASSESSMENT CRITERION 2

Assistance and support provided is accurate and relevant to the learner needs.

ASSESSMENT CRITERION 3

Assistance and support is provided in a sensitive, caring and professional manner, and in a way that promotes learner participation in the process.

ASSESSMENT CRITERION 4

Opportunities are taken to check the suitability of the support and assistance provided in terms of the learner's needs.

ASSESSMENT CRITERION 5

Learners are referred to appropriate support services where the level and nature of the need extends beyond basic support services.

ASSESSMENT CRITERION RANGE

Referrals to career counsellors; occupational therapists, social workers, learning support centres, community centres and CCMA.

ASSESSMENT CRITERION 6

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 3

Maintain records of assistance and support provided.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Records capture the learner's needs and the essential nature and content of assistance and support provided.

ASSESSMENT CRITERION 2

Records are consistent with the assistance and support actually provided.

ASSESSMENT CRITERION 3

Records are sufficient to facilitate the need for future references when engaging learners and to facilitate reviews. Records also support the information needs of referred services where applicable.

ASSESSMENT CRITERION 4

Records meet organisational quality assurance requirements in terms of content, format, distribution and safekeeping.

ASSESSMENT CRITERION 5

Confidentiality is maintained at all times.

SPECIFIC OUTCOME 4

Review support services.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The review reveals strengths and weaknesses of the support resources and assistance and support provided.

ASSESSMENT CRITERION 2

Learner and stakeholder feedback on assistance and support is sought and analysed against given review criteria.

ASSESSMENT CRITERION 3

Review includes useful recommendations for improvement of the support resources and ways of integrating lessons learned into future assistance and support.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Assessors for this unit standard must be registered with the relevant ETQA.

2. Providers of learning towards this unit standard must be accredited through the relevant ETQA by SAQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The following knowledge is embedded within the Unit Standard, and will be assessed directly or implicitly through assessment of the specific outcomes in terms of the assessment criteria:

Types of information and support learners entering learning programmes or an occupation are likely to need.

Activities and techniques for identifying learner information and support needs.

Sources of information.

Employment services centres and counselling centres available in the region.

How to maintain a database of information.

Activities and techniques for providing information to learners.

Knowing who to refer learners to, when and why.

How to keep records of information and support provided to learners.

Techniques for reflecting on practice and integrating lessons learned into future practice.

Forms of practice, which promote the values described in the Bill of Rights and the principles underpinning the Employment Equity Act.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others and in teams - this outcome will be demonstrated by interacting with learners in a manner that meets learner needs

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities responsibly and effectively - this outcome will be demonstrated through the general and specific activities related to preparing to provide assistance and support.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information - this outcome will be demonstrated when candidates analyse information on learner needs in order to prepare appropriate assistance and support.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language skills -- this outcome will be demonstrated by when the candidate engages with learners.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

This unit standard replaces unit standard 9931, "Advise and refer learners", Level 4, 6 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	65051	Further Education and Training Certificate: Arts and Culture Development Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	49531	Further Education and Training Certificate: Inclusive Education	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50332	Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50334	National Certificate: Occupationally Directed Education Training and Development Practices	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Core	50333	National Diploma: Occupationally Directed Education, Training and Development Practices	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Elective	61595	Further Education and Training Certificate: Business Administration Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	67509	Further Education and Training Certificate: Community Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	64697	Further Education and Training Certificate: Community Health Work	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	HW SETA
Elective	67463	Further Education and Training Certificate: Human Resources Management and Practices Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	57428	Further Education and Training Certificate: Youth Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	A and N Training Institute Pty LTd
2.	ABCR HRD Consultants Pty Ltd
3.	Abinet Training and Development
4.	Academy of Management and Entrepreneurial Excellence
5.	ACADEMY OF PEOPLE DEVELOPMENT PTY LTD
6.	Academy of Personal Mastery
7.	Academy Training Group
8.	Accreditation Training Services
9.	Acquired Skills Training Consultancy t a ASK Training Consultancy cc
10.	AFRICA COMPETENCY DEVELOPMENT PTY LTD
11.	Aldabri 106 Institute for Quality Pty Ltd
12.	ALMENTA 240 ICHAF
13.	Alpvest Institute for Future Tech Pty Ltd
14.	AMG Training and Hygiene Consultants
15.	AMM Training and Consulting
16.	Amyoli Consulting
17.	Aotsa Pty Ltd
18.	Aquarius Skills Solution
19.	Asakhe Education Network
20.	ASORIP NPC
21.	Assessment College Of South Africa Pty Ltd
22.	ATE Solutions Pty Ltd
23.	Atlega For Woman Projects Enterprise
24.	Attractive Softcare Application Projects cc T A Brilliant HR Solutions
25.	Aubrey Nyiko Business Enterprise cc
26.	Audit Campus
27.	Azanian Community Development Pty Ltd
28.	B T Group of Companies PTY Ltd
29.	Bascon Projects Pty Ltd
30.	Bayahamba MDK Trading cc
31.	Betanozone Pty Ltd
32.	BLC Academy
33.	Boeketlo Conference Training Pty Ltd
34.	Bohlali Provider Support
35.	Boikgantsho Consulting Events cc
36.	Bonang Training Development
37.	Bordergate Events Management And Projects
38.	Botho Nare Investments
39.	Botle Training and Consulting Pty Ltd
40.	BOTSHO BOTLE RESOURCES
41.	BPK Trading and Project
42.	Brainwave Projects 1997 PTY Ltd
43.	Brilliant Ideas Consulting General Trading
44.	Bull s Business and Skills Training Institute
45.	Cale Developments
46.	Career Builders Academy
47.	Charlie Training and Consulting Pty Ltd
48.	Cherity Diale Transormation and Development Pty Ltd
49.	CMA Investments 34 Pty Ltd
50.	Colleen Osorio Skills Development Consultancy cc
51.	Commisioned Training cc
52.	Compass Academy of Learning
53.	Core Training International
54.	Corporate Safety Training Academy PTY Ltd
55.	Cresco Consultants CC
56.	Crystal Training and Consultancy Services
57.	Curoplex PTY LTD
58.	Dabulamanzi Njabulo Ndaba Consulting cc
59.	DAPFETC PTY Ltd
60.	Dee s Training PTY LTD
61.	Deligence Defined
62.	Dicla Training and Projects
63.	Ditshiamiso Business Enterprise cc
64.	Drewmach Branding Solutions Pty Ltd
65.	Dynamic Safety Solutions
66.	Edgra Projects
67.	Edubridge Training Solutions
68.	Eduskills Rainbow
69.	Edutel Skills Development Pty Ltd
70.	Empire Conferencing and Training
71.	Enjo Consultants Pty Ltd
72.	Environment and Language Education Trust
73.	Esigangeni General Trading
74.	Essential Skills Management
75.	EWCC Incorporating Skills Development
76.	Executive Coaching and Facilitation
77.	Faranang Business and Training Solutions PTY LTD
78.	First Trust Academy
79.	Footballers Investment Pty Ltd
80.	Funda Africa Academy Pty Ltd
81.	Future Performance Training and Development
82.	Future Teacher Pty Ltd
83.	Fuze Divergency Enterprise2 Pty Ltd
84.	G Cube Communication
85.	Gare Kgare Projects Pty Ltd
86.	George Steven Academy
87.	Giver of Givers Foundation Organisation
88.	Glidex International Pty Ltd
89.	Gotsec Skills Training
90.	Growpoint Academy Pty Ltd
91.	Growth Management Consulting
92.	HDPSA
93.	Heart Solutions
94.	Helpers For Life NPC
95.	Highveld Training Academy and Business Solutions
96.	History Makers Business Consulting
97.	HLOSI SECURITY SOLUTIONS
98.	Hope Academic And Skill Centre
99.	HRD Performance Consultants
100.	HRD Training Consulting
101.	Ikamva Lisezandleni Zethu
102.	Ikamva Projects Pty Ltd
103.	IKAMVELIHLE YOUTH DEVELOPMENT PROGRAMME
104.	Imfundiso Skills Development
105.	Imithombo Institute
106.	IMPAT Training Academy Pty Ltd
107.	In Full Colour Consultancy
108.	IN TUITION
109.	Inclusion support services
110.	Infinity Academy Benoni Pty Ltd
111.	Inkwenkwezi Private College Skills Development cc
112.	Inqaba Yokulinda Youth Organisation
113.	INTERNATIONAL HOSPITALITY INSTITUTE
114.	Isibani Skills Academy
115.	Isibani Soluntu
116.	IYAM Investments Pty Ltd
117.	Jacanas Trading
118.	Jacobs Well Village NPC
119.	Jale Holdings Pty Ltd
120.	Jari Holdings Pty Ltd
121.	Jenk Business Enterprise
122.	JIKA ST ANDREW S LANGUAGE PROJECT PTY LTD
123.	Joera Holdings Pty Ltd
124.	Jonglad Trading Enterprise
125.	K T Innovative Solutions
126.	Kapoko Trading Enterprise 5
127.	Katiso kuno Consulting
128.	Katlego Compliance Training
129.	Kay Madume Business Enterprise
130.	Kele Thabo Holdings
131.	KELLYGIRL SKILLS PTY LTD
132.	Kenako Jwale Skills Development and Training Centre
133.	Kenced Holdings Pty Ltd
134.	Kez Enterprises and Consulting Pty Ltd
135.	Kgaebane Trading
136.	Kgaka Kgolo Institute Pty Ltd
137.	Khoali Group of Companies Pty Ltd
138.	KITSO TRAINING AND DEVELOPMENT
139.	Klein Karoo Resource Centre
140.	Koketso Rakhudu Foundation
141.	Kwa Thema Stimulation Day Care Centre
142.	LearnAbility
143.	Learnership Support Systems PTY Ltd
144.	LEARNFORWARD TRAINING SOLUTIONS AND CONSULTING AGENCY
145.	Learning Performance Link
146.	Lehlabile Emergency Institute
147.	Lemoha Workplace Solutions And Trading PTY Ltd
148.	Leratham Supply Distribution and Enterprise
149.	Leronsa Trading Enterprise
150.	Lesedi Educare Association
151.	Level 5 Skills
152.	Levi Training Centre and Projects
153.	Life Projects
154.	Lionsden Africa Business Solutions Pty Ltd
155.	LM Training Development
156.	Loago Institute Pty Ltd
157.	LVK Management Services
158.	Mabidi Funzani Trading And Projects Pty Ltd
159.	Maccauvlei Learning Academy Pty Ltd
160.	Mafo and Mank Skills Development Pty Ltd
161.	Malaikas Nursing Academy
162.	Malandela Training and Development Pty Ltd
163.	Maluke Training Consultants
164.	Malumash Enterprise CC
165.	Manzezulu Consulting Agency
166.	MAQHOBOZA CONSULTANTS CC
167.	Marematlou Training Institute
168.	MASHUSHE ETDP TRADING AND PROJECTS
169.	Mawethu Training
170.	MBAT PTY LTD
171.	Mberwana Trading Enterprise
172.	Mentor Me Corporate Foundation
173.	MENTORNET PTY LTD
174.	MI Learning Development Consultancy
175.	Mlamuli M Connect Pty Ltd
176.	Mmuso and Associates
177.	Mod Mosh Projects and Consulting PTY LTD
178.	MOKO SECURITY SERVICES
179.	Motheo Training Institute Trust
180.	MPIC Projects Pty Ltd
181.	Muthu Consultants Pty Ltd
182.	National Versatile Training Institute
183.	Ndalo Wellness Studio
184.	Ndivuka Skills Development
185.	Ndzalama Training
186.	Neolebongi Trading Enterprise
187.	Netgrow Training Solutions
188.	Networx for Career Development
189.	New Generation Skills
190.	Next Step Academy Pty Ltd
191.	Nkotlo Kay Tshimole Corporate Solutions Pty Ltd
192.	Nomagwanishe Investments CC
193.	Noni Community Development
194.	Northlink College
195.	Nqowethu Trading
196.	NS Zonke Management Consultants
197.	Nsovo Learning Academy
198.	NTI College
199.	Omni HR Consulting Pty Ltd
200.	Opehst Consulting and Training
201.	Open Learning Group
202.	Orchards Graduate School Pty Ltd
203.	Paradise Skills Development
204.	Patnet Business Institute
205.	Peak Skills Pty Ltd
206.	People Centered Institution
207.	Peritum Agri Institute PTY Ltd
208.	Petra institute of Development PTY Ltd
209.	Phakamisa Training Company
210.	PHALANE SAFETY CONSULTANT AND TRAINING PROVIDERS PTY LTD
211.	PMA Holding Pty Ltd
212.	PND Academy of Learning cc
213.	Premier Recruitment and Training Pty LTD
214.	PRO ACTIVE PUBLIC SERVICES COLLEGE PTY LTD
215.	Pro Link
216.	Redefined Skills Training and Development
217.	Resonance Institute of Learning
218.	ROBIN T J THOMAS BUSINESS CONSULTANT PTY LTD
219.	RSA Institute Pty Ltd
220.	SA KNOWLEDGE INSTITUTE
221.	Sadhana Govender Project Consultants Pty Ltd
222.	Saint Colonel Graduate Institute PTY Ltd
223.	Sanchaa Connection
224.	Sanctuary School for the Future
225.	SANDF COLLEGE OF EDUCATIONAL TECHNOLOGY
226.	Scan Training Solutions
227.	Seanapyane Resources Pty Ltd
228.	Seoposengwe Training Consultancy CC
229.	Seriti Institute NPC
230.	Shine The Way 294
231.	Simunye Assessor Training Pty Ltd
232.	Sipheongobonga
233.	Sisazi Consulting
234.	Siyazama
235.	Sizani Consulting cc
236.	SK Empire Consultancy
237.	Skills Catalyst Consultants
238.	Skills Dynamics Africa PTY Ltd
239.	Skills Junction Pty Ltd
240.	Skillsversity
241.	Skyhigh Skills Development PTY LTD
242.	Sondela Academy PTY LtD
243.	South West Gauteng TVET College
244.	Southern African Institute of Learning SAIL
245.	St Mor Ventures
246.	STARPLEX LEARNING FOUNDATION INSTITUTE
247.	T Mabuya Associates Pty Ltd
248.	TDM Management Consulting Pty Ltd
249.	TEAM CONSULTANTS CC
250.	Tembe Service Providers
251.	Thantaswa Development Services
252.	The Beneficiation Academy
253.	The Institute of People Development
254.	The Iscariota Group Pty Ltd
255.	The Legacy Four
256.	THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING PTY LTD
257.	The Skills Launchpad
258.	The Supreme Training Academy
259.	The Wellness Specialist
260.	THINK TWICE
261.	Thuba Segole Bed and Breakfast and Enterprise
262.	Thuto Botshabelo Training and Projects Pty Ltd
263.	TJH Business Solutions Pty Ltd
264.	Tlotliso Enterprise Pty Ltd
265.	TMG Quality Services
266.	Too See Consulting Pty Ltd
267.	Totally Tailored Solutions Pty Ltd
268.	Train 2 Teach Pty Ltd
269.	Training Answers
270.	Trainyoucan Pty Ltd
271.	Trinity Skills Solutions
272.	True Reflection Training and Development cc
273.	TSD Business Solutions
274.	Tshase Education Group Pty Ltd
275.	Tsheko ke Mokwena Transport and Projects PTY Ltd
276.	Tshianzi Development
277.	TSHIROLOGO DISABILITY TRAINING SERVICES PTY TLD
278.	Tshwane South College for ECD Academy
279.	TT AND PROJECTS
280.	Ulwazi Training Development
281.	Umlilo Education
282.	UMO LEARNING SUPPORT SYSTEM
283.	Umzansi Educational Programs Centre
284.	Utopia Institute
285.	Vaiti Staffing and Training Solutions cc
286.	VERYCOOLIDEAS
287.	Vicresco Pty Ltd
288.	VISION MEETS ACTION PTY LTD
289.	VUWA PROJECTS
290.	WESTERN COLLEGE FOR FURTHER EDUCATION AND TRAINING
291.	WILMON GUIDANCE DEVELOPMENT INSTITUTE PTY LTD
292.	WilRatty Consultants PTY Ltd
293.	Workers Knowledge Centre Pty Ltd
294.	Xenocorp 346 t a Brain Gain Training and Consultancy
295.	XO EDUCATION Pty Ltd
296.	Yellow Media Learning Institute Pty Ltd
297.	Yenza Umehluko Make a Difference
298.	Your Human Resource Solutions Pty Ltd
299.	Zamsiba Development Consultants
300.	Zisukumele Training Academy Pty Ltd