SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Analyse the role that emotional intelligence plays in leadership 
SAQA US ID UNIT STANDARD TITLE
120305  Analyse the role that emotional intelligence plays in leadership 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to apply knowledge, skills and insight in leadership as part of their job. This standard will also add value to public officials involved in integrated development planning, public sector management or administration specialities.

The qualifying learner is capable of:
  • Explain the concept of emotional intelligence and how this impacts on leadership.
  • Analysing the relationship between emotional intelligence and self-awareness in relation to leadership.
  • Analysing the relationship between emotional intelligence and self-management in relation to leadership.
  • Analysing the relationship between emotional intelligence and social awareness in relation to leadership.
  • Applying techniques for responding to situations in an emotionally intelligent manner. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 4. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the role of emotional intelligence and how it impacts on leadership. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of emotional intelligence is explained with examples. 

    ASSESSMENT CRITERION 2 
    The role and concept of self-esteem is analysed in terms of its relationship to emotional intelligence. 

    ASSESSMENT CRITERION 3 
    The concepts and roles of self-confidence and assertiveness is analysed in relation to leadership. 
    ASSESSMENT CRITERION RANGE 
    Assertiveness includes aggressiveness and submissiveness.
     

    ASSESSMENT CRITERION 4 
    The role of emotional intelligence is discussed in terms of its impact on leadership. 

    ASSESSMENT CRITERION 5 
    The concept locus of control is explained in relation to its impact on leadership. 
    ASSESSMENT CRITERION RANGE 
    Locus of control refers to external or internal forces and influences that impact on emotional intelligence.
     

    ASSESSMENT CRITERION 6 
    Attitudes are analysed in relation to responses in various leadership situations. 

    SPECIFIC OUTCOME 2 
    Analyse the relationship between emotional intelligence and self-awareness in relation to leadership. 
    OUTCOME RANGE 
    Self-awareness extends to but is not limited to the evaluation of own behaviour in authentic situations including the examining of self in socio-structural, political, cultural, economic, personal and work environments. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of self-awareness in leadership is defined and analysed with examples. 

    ASSESSMENT CRITERION 2 
    The role of self-awareness is discussed and techniques for enhancing self-awareness are identified and applied in order to enhance leadership ability. 
    ASSESSMENT CRITERION RANGE 
    Techniques for enhancing self-awareness include but are not limited to balancing locus of control, recognising and observing own feelings in given situations, managing emotions.
     

    ASSESSMENT CRITERION 3 
    The ability to deal constructively with reality is developed in order to enhance leadership potential. 
    ASSESSMENT CRITERION RANGE 
    Reality includes perceptions of given situations in case studies relating to leadership. Reality checks are measured via peer discussion, feedback and assessment.
     

    ASSESSMENT CRITERION 4 
    The role of feedback is discussed and analysed in relation to developing and enhancing self-awareness. 

    SPECIFIC OUTCOME 3 
    Analyse the relationship between emotional intelligence and self-management in relation to leadership. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of self-management in leadership is defined and analysed with examples. 

    ASSESSMENT CRITERION 2 
    The role of self-management is explained and techniques for enhancing self-management are identified and applied in order to enhance leadership ability. 
    ASSESSMENT CRITERION RANGE 
    Techniques for enhancing self-management include but are not limited to the evaluation of own management abilities from a communication, emotional intelligence and analytical perspective.
     

    ASSESSMENT CRITERION 3 
    The concepts and role of emotions, moods, temperament and emotional disorders are explained in relation to the impact they have on self-management and leadership. 

    ASSESSMENT CRITERION 4 
    Emotions are categorised into clusters and an indication is given of the non-verbal signals that can reveal the presence of emotions. 

    ASSESSMENT CRITERION 5 
    The impact of stress is examined in the context of emotional intelligence and techniques identified for managing stress for optimal interactions and performance. 

    SPECIFIC OUTCOME 4 
    Analyse the relationship between emotional intelligence and social awareness in relation to leadership. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The role of emotional intelligence in handling relationships with others is discussed with examples from a leadership perspective. 

    ASSESSMENT CRITERION 2 
    The importance of being sensitive in demonstrating social awareness is explained with examples. 

    ASSESSMENT CRITERION 3 
    The role of emotional intelligence in building and maintaining levels of trust is discussed with examples. 

    ASSESSMENT CRITERION 4 
    Techniques for managing feedback to others in an emotionally intelligent manner are identified and explained using examples. 
    ASSESSMENT CRITERION RANGE 
    Feedback techniques in an emotionally intelligent manner include but are not limited to making allowances for others, seeking input from others, bonding with team members, giving hard feedback in terms of poor performance, the importance of objectivity and transparency, the importance of good listening skills, allowing others to voice opinions and views.
     

    ASSESSMENT CRITERION 5 
    The impact of emotional intelligence in dealing with varying social contexts is outlined and analysed with examples. 

    ASSESSMENT CRITERION 6 
    The importance of overcoming preconceived notions when dealing with social issues and problems is discussed with examples. 

    SPECIFIC OUTCOME 5 
    Apply techniques for responding to situations in an emotionally intelligent manner. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Emotional skills for coping with varying situations are discussed and applied in a leadership context. 

    ASSESSMENT CRITERION 2 
    The implications and consequences of applying emotional intelligence is explained with reference to motivation, conflict management and creating a positive environment. 

    ASSESSMENT CRITERION 3 
    Behavioural skills for coping with different scenario's in an emotionally intelligent manner are identified, discussed and applied to a leadership context. 

    ASSESSMENT CRITERION 4 
    Self-analysis is conducted to determine own emotional intelligence abilities. 

    ASSESSMENT CRITERION 5 
    Self-analysis is conducted to determine levels of emotional intelligence in given situations. 
    ASSESSMENT CRITERION RANGE 
    Self-analysis can be conducted via feedback from others, personality questionnaires etc.
     

    ASSESSMENT CRITERION 6 
    Strengths, talents and weaknesses are identified and the necessary actions taken to minimise weaknesses and enhance strengths and talents. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate an understanding of:
  • JOHARI window
  • Giving and receiving feedback
  • The principles and theories of emotional intelligence
  • Behavioural skills in the context of self-awareness and emotional intelligence
  • Stress management 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to interpret how emotional intelligence affect own work context. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to gain feedback to enhance emotional intelligence. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to reduce negative stress resulting from ineffective self-management in a leadership context. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to determine one's own emotional intelligence strengths and weaknesses. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to practice emotional intelligence effectively. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others in conducting emotional intelligence analyses. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem-solving contexts relating to emotional intelligence do not exist in isolation and that varying internal and external factors will impact on this. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participating as responsible citizens in the life of local, national and global communities by integrating positive emotional intelligence in leadership. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Additional

    Articulation Possibilities:

    This Unit Standard will enable a learner to articulate to other qualifications in Business Administration, Generic Management, Public Finance Management and Administration, Municipal Finance Management and Administration, Human Resources Management, Communications. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Core  58008   National Diploma: Aircraft Piloting  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  58580   National Certificate: Aerodrome Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  58581   National Certificate: Air Traffic Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  58023   National Diploma: Aircraft Piloting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Elective  80066   National Certificate: Strategic Road Traffic Operations  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. ABA Sebenzi 
    3. Acrodia Investments 
    4. AfroXpert Performance Developement cc 
    5. Akhona Skills Fountain and Trading 
    6. Akili Training 
    7. All Access Holdings 
    8. ALL CONNECTIONS 
    9. Amabamba Recruitment 
    10. Amadube Investments CC 
    11. Amaqamu Project Management &Consulting 
    12. Asiphokuhle Training and Research Institute 
    13. AUBREY NYIKO BUSINESS ENTERPRISES 
    14. Aviation Training Academy 
    15. Bantubanye Skills 
    16. Better Best Skills Development 
    17. BF QUALITY SOLUTIONS (PTY) LTD 
    18. Boikgantsho Consulting & Events 
    19. Boland College Head Office 
    20. Break The Chains Development Services 
    21. BW Khuzwayo Consulting CC 
    22. Capricorn FET College - Polokwane Campus 
    23. CHAMELEON PERFORMANCE IMPROVERS CC 
    24. Change Strategies Consulting Services CC 
    25. Classic Human Capital Solutions 
    26. College of Production Technology 
    27. Continuing Education Programme 
    28. CTC College(PTY) LTD. 
    29. Dean Institute Of Learning (Pty) Ltd 
    30. Development Bank of Southern Africa (DBSA) 
    31. Ditirelo Skills Development Services 
    32. E-Login Business Institute (Pty) Ltd 
    33. Edutel Public Service Company 
    34. Edutraining Business College 
    35. Elangeni College for FET - Inanda Campus 
    36. Elective Training Institute Enterprise CC 
    37. Eskilz College (Pty) Ltd 
    38. Essence Human Development (Pty) Ltd 
    39. Ethekwini Corporate and Human Resources Skills Development Unit 
    40. Execuprime Business College (Pty) Ltd 
    41. Express Model 405 
    42. Extribyte (Pty) Ltd 
    43. Fire Protection Association of Southern Africa 
    44. Free State Training and Development Institute 
    45. Frugatrax Consultants 
    46. Gakeinehe Pty Ltd 
    47. GATYANA TRAINING ACADEMY 
    48. Glere Skills and Consultants 
    49. Global Centre for Academic Research 
    50. Globalwise Training & Consulting (PTY) Ltd. 
    51. Goitsikitso Enterprise Trading 
    52. Goldfields FET College - Tosa Campus 
    53. Growth Management Consulting 
    54. Gudlhuza Development Solutions cc 
    55. Harvitex cc 
    56. Inafrica General Trading Pty LTD 
    57. IQ Skills Academy (PTY) LTD. 
    58. Jeppe College of Commerce and Computer Studies 
    59. JESUA CONSULTANTS (Hartenbos) (WA) 
    60. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    61. JNUTO Trading and Projects 
    62. Jobafrik Consulting 
    63. K and Z Projects Training and Development 
    64. K Shabangu FET College 
    65. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    66. KALIDEEN MANAGEMENT SERVICES 
    67. Kamanga Skills Projects 
    68. Karabo Ya Karabo 
    69. Kernel Management and Consulting (PTY) LTD. 
    70. Kgolo Institute 
    71. Khoali Education, Training and development consultants 
    72. Kholwa Management and training Consultancy 
    73. KHOSITHI TRAINING 
    74. Kia Chuma 
    75. KMS COLLEGE 
    76. KOKANO PROJECTS PTY LTD 
    77. Lagnita Skills Solutions 
    78. LEMARK TRAINING & DEVELOPMENT 
    79. Lephalale FET College - Modimolle Campus 
    80. Letlhogela Business Consulting Pty Ltd 
    81. Lewerb Holdings (PTY) Ltd 
    82. Lisolethu Consulting PTY LTD 
    83. LRMG PERFORMANCE AGENCY 
    84. Mabuya Amahle Trading 
    85. MacSteel Services Centres SA (WADEVILLE) (TP) 
    86. Maile Consulting 
    87. Makavila Suppliers CC. 
    88. Makhophila Business Enterprise 
    89. Management College of Southern Africa (MANCOSA) 
    90. Mangalani Business Enterprises 
    91. Maono Tai Consulting and Training 
    92. Maqhawe College 
    93. Masemase Consultancy CC. 
    94. Mass Computer Training And Printers 
    95. MATEPE INVESTMENTS (PTY) LTD 
    96. Mcebo Technologies 
    97. Mgwezane Training and Events Management CC. 
    98. Miczo's Enterprise 
    99. Mission Point Consulting 
    100. Mmalethabo Consulting 
    101. Mod-Mosh Projects and Consulting (PTY) LTD 
    102. Mortarboard Training Solutions 
    103. Mosadikago Trading Cc 
    104. Motheo FET College - Bloemfontein Campus 
    105. Mowils Consultants 
    106. MTHENGENYA & ASSOCIATES 
    107. Ndrendre Building & General Services 
    108. Nemalale Eagles Consultancy CC 
    109. Networx for Career Development 
    110. Nhlahle Development Agency 
    111. NJ & L Trading Enterprise CC. 
    112. Nomagwanishe Investments cc 
    113. NS Global Academy 
    114. Opelong Business Institute 
    115. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    116. Organisation Development International (Pty) Ltd (CENTURION) (TP) 
    117. Organisational Development International (TP) 
    118. Outeniqua Leadership Institute 
    119. Pachedu Skills Solutions 
    120. Paseka Business Enterprise 
    121. Pioneer Business Consulting 
    122. PKM Skills and Career Development 
    123. Power Rush Trading 170 CC. 
    124. Powernexus 
    125. Preamo Project and General Trading 
    126. Pro-Active Public Services College (Pty) Ltd 
    127. Production Management Institute 
    128. Production Management Institute of Southern Africa (PMI) 
    129. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    130. Production Management Institute of Southern Africa - Durban 
    131. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    132. PTDEV (Pty) Ltd 
    133. Pudi's Educational Services And Youth Development 
    134. Qabuka-Vuka Development Trading 
    135. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    136. Quick Leap Investment 
    137. RAMAZWI SECURITY SERVICES CC 
    138. Reflections Development Institute 
    139. Regen Institute of Leadership and Management Education 
    140. Regenesys School of Public Management 
    141. Rema Tip Top SA (Pty) Ltd (BENONI) (TP) 
    142. Sabela Learning Academy 
    143. Saint Colonel Graduate Institute (PTY) Ltd 
    144. SAMDI 
    145. Sasalethu Consulting and Associates 
    146. Scaw Metals Group (Pty) Ltd T/A Scaw Metals (DINWIDDIE) (TP) 
    147. Seige Trading Solutions 
    148. Sinokuhle Konke Trading Enterprise 
    149. SIYANQOBA SEMINARS 
    150. SIZA NESU TRAINING AND DEVELOPMENT 
    151. Sizanesu Consulting 
    152. Solstice Networks CC. 
    153. SSS Sheet Metal Work cc T/A Sheetech SA (DURBAN) (TP) 
    154. Tankimo Trading (Pty) Ltd 
    155. TCNS Resources (PTY) Ltd 
    156. The Crimson CO CC. 
    157. THE NEW RECLAMATION GROUP (PTY) LTD (Prospecton) (TP) 
    158. The People Architects 
    159. Thubelihle Graduate Institute 
    160. TIPP SOLUTIONS CC 
    161. Tloumogale Business Development & Consulting 
    162. Tradesman Consulting and Training Solutions 
    163. Training Force (Pty) Ltd 
    164. Training Force (Pty) Ltd (Durban) (TP) 
    165. Tsebo Kitso Trainings 
    166. Tshelopele Development Institution 
    167. Tshwane Training Institute (PTY) LTD. 
    168. Tuns Trading and Projects (Pty) Ltd 
    169. Twasa 
    170. Ubuholi Bendabuko Capacity Building (PTY) Ltd 
    171. Ukhozi Consulting Cleaning Services 
    172. Umfolozi FET College 
    173. Umfolozi FET College - Central Office 
    174. Umgungundlovu FET College 
    175. Umqondo Consultancy 
    176. Unakho Business Solutions 
    177. University of Fort Hare 
    178. University of Venda 
    179. V HERRMANNSEN AND ASSOCIATES CC 
    180. Vhembe FET College - Central Office 
    181. Vicmat Consultants 
    182. VUSHENI LEARNING ACADEMY 
    183. Waterberg FET College - Central Office 
    184. WEINVEST INVESTMENT CC 
    185. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 
    186. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.