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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Identify, suggest and implement corrective actions to improve quality of project work 
SAQA US ID UNIT STANDARD TITLE
120377  Identify, suggest and implement corrective actions to improve quality of project work 
ORIGINATOR
SGB Project Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Project Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  7 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
10144  Identify, suggest and implement corrective actions to improve quality  Level 4  NQF Level 04  6   

PURPOSE OF THE UNIT STANDARD 
Learners accessing this standard will be working as a leader in the context of a small project / sub-project involving few resources and having a limited impact on stakeholders and the environment or working as a contributing team member on a medium to large project when not a leader. These projects may be technical projects, business projects or developmental projects and will cut across a range of economic sectors. This standard will also add value to learners who are running their own business and recognise that project management forms an integral component of any business.

The qualifying learner is capable of:
  • Describing and explaining how quality management impacts on a project.
  • Identifying and recording corrective actions of improvement to project work.
  • Disseminating corrective actions to appropriate stakeholders.
  • Implementing corrective actions to improve quality of project work. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Learners accessing this qualification will have demonstrated competence in mathematics and communication skills at NQF level 4 or equivalent.
  • Learners accessing this qualification will have demonstrated competence in computer literacy and applicable software at NQF level 4 or equivalent.
  • ID 120372 - Explain fundamentals of project management. 
    		•

    UNIT STANDARD RANGE 
  • Project level will include but is not limited to working as a leader in the context of a small project / sub-project involving few resources and having a limited impact on stakeholders and the environment or working as a contributing team member on a medium to large project when not a leader.
  • Projects may include but is not limited to all projects including technical, developmental and business related projects.
  • Stakeholders may include but is not limited to client, suppliers, project team members, laborers, project managers, project sponsors, directors, funders, unions, users and all other parties affected directly or indirectly by the project.
  • Policies and procedures may be organisation specified systems, policies and procedures or where these do not exist, accepted industry best practice. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe and explain how quality management impacts a project. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The difference between quality assurance and quality control is explained with examples of both. 

    ASSESSMENT CRITERION 2 
    The need for quality management on a project is explained with examples. 

    ASSESSMENT CRITERION 3 
    The impact of the lack of quality management on a project is described with examples. 

    ASSESSMENT CRITERION 4 
    The impact of good quality management on a project is described with examples. 

    SPECIFIC OUTCOME 2 
    Identify and record corrective actions for improvement to project work. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Identify opportunities for corrective action in accordance with the project objectives and agreed standards and procedures. 

    ASSESSMENT CRITERION 2 
    Problems and opportunities for improvement are identified and documented from internal and external factors. 

    ASSESSMENT CRITERION 3 
    Alternatives for improvements are suggested, documented and communicated in accordance with agreed procedures. 

    SPECIFIC OUTCOME 3 
    Disseminate corrective actions to appropriate stakeholders. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Recommendations of corrective actions are recorded and presented in the required format. 

    ASSESSMENT CRITERION 2 
    Corrective actions are negotiated and agreed with stakeholders. 

    ASSESSMENT CRITERION 3 
    Approved corrective actions are documented clearly and concisely. 

    ASSESSMENT CRITERION 4 
    Approved corrective actions are disseminated to appropriate individuals using agreed procedures. 

    SPECIFIC OUTCOME 4 
    Implement corrective actions to improve quality of project work. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Implementation of corrective action activities and plans are recorded and documented according to instructions. 

    ASSESSMENT CRITERION 2 
    Approved corrective actions are undertaken in accordance with instructions. 

    ASSESSMENT CRITERION 3 
    Implementation procedures conform to the approved procedures and plans. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The methods and techniques for identifying corrective actions.
  • The principles and techniques for conducting brainstorming sessions to generate corrective actions.
  • Quality management principles and benefits.
  • The concept of total quality management (TQM) and the importance of continuous improvement. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to deviations in quality. 

    UNIT STANDARD CCFO ORGANISING 
    Organise ones self and ones activities to integrate all project quality management activities and understand that all are interrelated. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information which will highlight quality deviations and quality improvement opportunity. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with project team to enable improvement opportunities to eliminate conflict from project team and when suggesting corrective actions. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate the world as a set of related systems where the level of quality management impacts on the quality of work produced on a project. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts when identifying, suggesting and implementing corrective actions. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 10144, "Identify, suggest and implement corrective actions to improve quality ", Level 4, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61570   National Diploma: Power Plant Process Control Operations  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Elective  50080   Further Education and Training Certificate: Project Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  58800   Further Education and Training Certificate: Project Support Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  49743   National Certificate: Manufacturing Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FOODBEV 
    Elective  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 
    Elective  57693   National Diploma: Electrical Network Power Dispatch Controlling  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Innovative Shared Services 
    2. MPUMELELO TRAINING 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.