SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Create and maintain positive workplace relationships

SAQA US ID	UNIT STANDARD TITLE
14155	Create and maintain positive workplace relationships
ORIGINATOR
SGB Funeral Services
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Personal Care
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standards forms part of the Qualification, National Certificate in Funeral Services Practice and is registered at Level 5 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a funeral services environment, specialising in Embalming, Marketing and Merchandising or Disaster Management, where the acquisition of competence against this standard will add value to each individual and the Funeral Industry as a whole.

The qualifying learner is capable of:

Establishing productive working relationships

Communicating with stakeholders to enhance productive relationships.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learners accessing this qualification, will have demonstrated competency in

Numeracy at NQF Level 4 or equivalent.

English, verbal and written communication at NQF Level 4 or equivalent.

UNIT STANDARD RANGE

Range statements which are applicable to the unit standard titles, specific outcomes and assessment criteria are found beneath the applicable assessment criteria.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Establish productive working relationships.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Stakeholders are kept informed of activities, progress and results of work groups and information is clear, accurate and timely.

ASSESSMENT CRITERION RANGE

Internal stakeholders will include human resources, staff, employees, management, directors, consultants and workers
External stakeholders will include funeral societies, stokvels, companies, religious groups, trade unions, organisations, sports clubs, associations, sports unions, institutes, federations, travel companies, ceremonial groups, airlines, embassies, consulates, state mortuaries, hospitals, old age homes.

ASSESSMENT CRITERION 2

2. Stakeholders seek and exchange information with each other within area of responsibility.

ASSESSMENT CRITERION 3

3. Clear proposals for action are communicated to all stakeholders

SPECIFIC OUTCOME 2

Communicate with stakeholders to enhance productive relationships.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Individuals are encouraged to be innovative and tolerant

ASSESSMENT CRITERION 2

2. Feedback is given to all stakeholders in a positive manner

ASSESSMENT CRITERION 3

3. Due recognition for positive ideas, views and contributions is given

ASSESSMENT CRITERION 4

4. Stakeholders are kept informed about all matter pertaining to their well being

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Providers offering learning towards this standard will be accredited and assessors registered by the relevant Education Training Quality Assurance body (ETQA).

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

A comprehensive understanding of the methods and techniques for communicating with individuals and groups.

A basic understanding of the principles for building positive and productive relationships.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems, which might lead to the destruction of positive and productive relationships.

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of a team in order to establish positive relationships.

UNIT STANDARD CCFO ORGANISING

Organise oneself and one`s activities to maintain relationships with others.

UNIT STANDARD CCFO COLLECTING

Collect, evaluate, organise and critically evaluate information pertaining to the cohesiveness of all stakeholders and productive relationships.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively with all stakeholders to enhance the development of productive relationships.

UNIT STANDARD CCFO CONTRIBUTING

In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts when maintaining positive workplace relationships.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	49107	National Certificate: Inspection and Enforcement Services	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA
Core	21789	National Diploma: Funeral Services Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Core	49598	National Diploma: Paralegal Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	49336	National Certificate: Law Enforcement: Sheriffing	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	58183	National Diploma: Forensic Pathology Support	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	90652	National Certificate: Ammunition Fitting	Not Applicable	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Elective	48553	National Diploma: Corrections Science	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2020-07-30	SAS SETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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