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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 
SAQA US ID UNIT STANDARD TITLE
15224  Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This is a Unit Standard intended for managers in all economic sectors.These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:
  • Recognising team member performance.
  • Encouraging participation in decision-making.
  • Delegating tasks.
  • Reviewing decisions and the progress with delegated tasks. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people learning towards this Unit Standard are competent in:
  • Communication at NQF level 4.
  • Computer Literacy at NQF level 4. 
    		•

    UNIT STANDARD RANGE 
    Recognition for successful achievement could include public recognition or an incentive. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Recognise team member performance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The role, duties and responsibilities of each team member in the section/division/department are identified together with the level of performance expected of them and an indication of how they fit into the work of the section. 

    ASSESSMENT CRITERION 2 
    2. Team members are told what they do well, what needs improvement and what is expected in the future. 

    ASSESSMENT CRITERION 3 
    3. All feedback is measured against performance expectations, which have been communicated to the team member. 

    ASSESSMENT CRITERION 4 
    4. Feedback is given at the time that the event occurs. 

    ASSESSMENT CRITERION 5 
    5. Feedback is honest, simple, specific and constructive. 

    ASSESSMENT CRITERION 6 
    6. Team members are dealt with as valued and trusted members of the team. 

    SPECIFIC OUTCOME 2 
    Encourage participation in decision-making. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Team members are included in division/section/department decision-making by fully informing them of the situation and the decision(s) that needs to be taken. 

    ASSESSMENT CRITERION 2 
    2. Team members are encouraged to think of solutions to the problem being as innovative as possible. 

    ASSESSMENT CRITERION 3 
    3. Team members must be asked to provide alternatives, evaluate the alternatives and select one for implementation. 

    ASSESSMENT CRITERION 4 
    4. The best solution is sought through getting team members to debate their viewpoints and work towards finding common ground. 

    SPECIFIC OUTCOME 3 
    Delegate tasks. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The work plan or task is analysed and broken down into smaller tasks, programmes or units of work and a decision taken as to who in the section is best suited to carry them out. 

    ASSESSMENT CRITERION 2 
    2. The delegated tasks must be clearly communicated to employees indicating what is expected, how it must be done and where to get help, if necessary. 

    ASSESSMENT CRITERION 3 
    3. Decision-making authority required to execute the task is indicated to the employee so that team members can react to situations immediately and effectively. 

    ASSESSMENT CRITERION 4 
    4. A regular feedback and reporting schedule must be agreed upon. 

    ASSESSMENT CRITERION 5 
    5. A system to enable the flow of information must be established by team members. 

    ASSESSMENT CRITERION 6 
    6. The successful completion of delegated tasks must be monitored and the performance used a means of ongoing development. 

    ASSESSMENT CRITERION 7 
    7. Successful achievement of delegated tasks must be given recognition. 

    SPECIFIC OUTCOME 4 
    Review decisions and performance of delegated tasks. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Decisions taken are reviewed in small-group and/or whole group situations to decide on their success in reaching the stated objectives. 

    ASSESSMENT CRITERION 2 
    2. Correct decisions are confirmed and incorrect decisions are rescinded or amended so as to enable the objectives to be met. 

    ASSESSMENT CRITERION 3 
    3. Delegated tasks are reviewed with the person to whom it is delegated to ensure successful completion of task/plan. 

    ASSESSMENT CRITERION 4 
    4. Alternative plans of action are drawn up by the group/team for incorrect decisions and delegated tasks which are not being carried out successfully. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sector in which the learner is employed and which has a memorandum of understanding with the services SETA ETQA.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Motivational theories; e.g. Herzberg, Mazlow.
  • Brainstorming techniques.
  • Negotiation techniques.
  • Delegation and follow-up techniques.
  • Feedback techniques. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems though generating and selecting solutions. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in groups to encourage participation and when delegating tasks. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities when delegating and following up. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when measuring performance. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when providing feedback. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology for information flow on delegated tasks. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems in terms of the wider impact of decisions. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
    * Reflecting on and exploring a variety of strategies to learn more effectively especially through group participation in generating ideas. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  78843   National Certificate: Diamond Processing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MQA 
    Core  61594   National Certificate: Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-05-02  As per Learning Programmes recorded against this Qual 
    Core  49122   National Certificate: Radio Station Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Core  49745   National Certificate: Value Engineering  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  QCTO 
    Core  49710   National Diploma: Development Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Core  49059   National Diploma: Master Craftsmanship (Electrical)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 
    Core  64330   National Certificate: Mission Corporate Services Management  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  PSETA 
    Fundamental  78526   National Certificate: Automotive Repair and Maintenance  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  60289   National Certificate: Community Recreation  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Fundamental  50500   National Diploma: Electronic Warfare  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Elective  83946   National Certificate: Management  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  48962   Further Education and Training Certificate: Manufacturing and Assembly Logistics (M&AL)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Elective  58581   National Certificate: Air Traffic Support  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  LG SETA 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59429   National Certificate: Inclusive Education  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Elective  49123   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-10-18  Was MICTS until Last Date for Achievement 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Elective  58395   National Certificate: Project Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  48553   National Diploma: Corrections Science  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SAS SETA 
    Elective  59256   National Diploma: Flight Dispatch  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  TETA 
    Elective  58183   National Diploma: Forensic Pathology Support  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Elective  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  58784   National Diploma: Geospatial Image Analysis  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  As per Learning Programmes recorded against this Qual 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Elective  59589   National Diploma: Music  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  As per Learning Programmes recorded against this Qual 
    Elective  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  50330   Bachelor: Occupationally Directed Education Training and Development Practices  Level 6  NQF Level 07  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58579   National Diploma: Air Traffic Control  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3AR Coaching and Consulting (PTY) LTD 
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    4. ADOM TECHNOLOGIES (PTY) LTD 
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    9. Alabaster Training Centre (Pty) Ltd 
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    11. AMATHUBA HUB 
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    21. Bravo Group Manufacturing (Pty) Ltd 
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    23. BTM CONSULTING AND PROJECTS CO-OPERATIVE LIMITED 
    24. BUYANDISWA Development & Training CC 
    25. Camblish Training Institute (Pty) Ltd 
    26. Capricorn FET College - Central Office 
    27. Cartrack 
    28. Celect Trading Enterprise 
    29. Centre for Entrepreneurship Management and Innovation 
    30. Centre of Wisdom 
    31. Century Business Academy 
    32. Chartall Business College 
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    34. Commerce Edge South Africa (Pty) Ltd 
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    36. Crystal Knowledge Training and Consultancy (Pty) Ltd 
    37. CSG Skills Institute (Pty) Ltd 
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    40. DaySeven Training (Pty) Ltd 
    41. Dialogue Communication Training cc 
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    43. Diversity technology Training Institute 
    44. Due West Trading CC 
    45. Dynamics Corporate Consulting 
    46. Ebn-Tec 
    47. Eden Island Trading 632 
    48. Educ8 Academy Pty Ltd 
    49. EDUNETWORKS CONSULTING 
    50. Edutel Services (Pty) Ltd 
    51. ElOlam Performance Improvement Consulting and Suppliers 
    52. Ernst & Young Inc 
    53. Esethu Health Safety and Training Pty Ltd 
    54. Essential Skills Development Pty Ltd. 
    55. Eveolve CC 
    56. Exousia Skills Academy 
    57. Faranani Facilitation Services 
    58. Felix Risk Training Consultants 
    59. Finance & Asset Management Consultants 
    60. Frayintermedia Cc 
    61. FSA Management Consulting cc 
    62. Full Potential Consulting 
    63. Gestaldt Management Development Consultants (PTY) LTD 
    64. Green Ideas Training and Management (Pty) Ltd 
    65. Greenchild Project 
    66. Grow Consulting (Pty)Ltd 
    67. Heart Solutions 
    68. Heiress Consulting 
    69. Helen Nicholson & Associates 
    70. HILLCROSS BUSINESS SCHOOL (PTY 
    71. HR FIX (PTY) LTD 
    72. Hudisa (Pty) Ltd 
    73. i-Fundi 
    74. IdleAds 
    75. Ikhwezi Management and Training Institute cc 
    76. Ikusasa Lethu Projects and Training (Pty) Ltd 
    77. Imsimbi Training (Pty) Ltd 
    78. In Touch Community Development & Project Managers 
    79. Initium Venture Solutions 
    80. Innovative Knowlege Worx Trading And Projects PTY LTD 
    81. Innovative Shared Services 
    82. Institute of People Development 
    83. Intelligence Skills Training (Pty) Ltd 
    84. Intelligent Africa Marketing & Training 
    85. International Institute of Business & Management IIBM (Pty) Ltd 
    86. Jeppe College of Commerce and 
    87. KALIDEEN MANAGEMENT SERVICES 
    88. Keo-Kutlwi Group (Pty) Ltd 
    89. Key Wellness Group of Companies Pty Ltd 
    90. Khulani HR Consultancy (Pty) Ltd 
    91. Kitchersaulos Trading and Projects 
    92. KwaZulu Natal Sharks Board 
    93. KweLanga Training (Pty) Ltd 
    94. Lanham-Love Consulting Pty Ltd 
    95. Leading Light Business Evolution (Pty) Ltd 
    96. LEANO HUMAN CAPITAL SOLUTIONS (PTY) LTD 
    97. Learning and Performance Academy 
    98. LEARNINGWORKS (Pty) Ltd 
    99. Leps Training Consultants 
    100. Levels of Leadership Pty Ltd 
    101. LIGHTON SOCIAL CHANGE (PTY) LTD 
    102. Linkages Consulting and Financial Services (Pty) Ltd 
    103. LNR Training and Development (Pty)Ltd 
    104. Luther Varsity in Southern Africa NPC 
    105. M28 Consulting and Training 
    106. Macarius Consulting & Coaching (Pty) Ltd 
    107. Mahumani Empowerment Servives Centre 
    108. MAISLY Training College (Pty) Ltd 
    109. Makarios Leadership Academy (Pty) Ltd 
    110. Makemagic Trading and Projects 777(PTY) Ltd 
    111. Manzikazi Training and Development (Pty) Ltd 
    112. MAOTOLA 
    113. Masana Brainstorm Conferencing 
    114. MDCS Skills Academy (PTY) LTD 
    115. Medi Training Academy (Pty) Ltd 
    116. Merchants SA Pty Ltd 
    117. Merit Business Institute 
    118. Metro Minds 
    119. Mgwena and Zinjhiva Holdings 
    120. Mikyle Consulting CC 
    121. Mill Ridge Investments (Pty) Ltd 
    122. Mind Capital Solutions (Pty) Ltd 
    123. MK PEOPLE SKILLS (PTY) LTD 
    124. Mokoni Investment Diversities (Pty) Ltd 
    125. MONTSHEPETJA ACADEMY 
    126. MOONRAISES STRATEGY AND TRAINING 
    127. Mothusi Management Consultants 
    128. Musengavhadzimu Media 
    129. Nerdie-Tech t/a Innovative Ideas Training Academy Satellite 
    130. NewBridge Institute PTY Ltd 
    131. Northbright Pty Ltd 
    132. Novi General Services 
    133. Novia One Group (Pty) Ltd 
    134. NS Zonke Management Consultants 
    135. Nwedzi Consultancy (Pty) Ltd 
    136. Ontoanetse Consulting (Pty) Ltd 
    137. Optimum Learning Technologies (Pty) Ltd 
    138. Orbit FET College - Central Office 
    139. Ordon Trading 18 cc 
    140. Organisation Development International (Pty) Ltd 
    141. ORT South Africa 
    142. Pacinamix Pty Ltd. 
    143. PALALE INDUSTRIES 
    144. PARKLIN ACADEMY (Pty) Ltd 
    145. Pathways of Purpose Potential Development Centre Pty Ltd 
    146. PCD College cc 
    147. Peakford Management Consulting 
    148. Peas in a Pod (Pty) Ltd 
    149. Phakamani Impact Capital (Pty) Ltd 
    150. PMG Training Academy (Pty) Ltd 
    151. Premier Mapping Africa (Pty) Ltd 
    152. Primedia 
    153. Primeserv Corporate Solutions (Pty) Ltd 
    154. Prodigy Business Services (Pty) Ltd 
    155. PROEXPERT TRAINING 
    156. Prospen Group Pty Ltd 
    157. PROSPERITY LEADERSHIP DEVELOPMENT 
    158. Regeneration Maqor Group 
    159. Resilience Institute South Africa (Pty) Ltd 
    160. Resolutions Studio 
    161. Reyakopele Trading 142 
    162. Ritepath College 
    163. Roche Diagnostics (PTY) Ltd 
    164. Rope for Hope 
    165. SA NATIONAL TRAINING SOLUTIONS (Pty) Ltd 
    166. SADHANA GOVENDER PROJECT CONSULTANTS (PTY)LTD 
    167. Sakhisisizwe Projects 
    168. Sange SA (PTY) LTD 
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    170. SDM Asset Management and Consulting (PTY)LTD 
    171. Seed Solutions Academy 
    172. SESTO (Pty) Ltd 
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    174. Sisekelo Sustainability Institute 
    175. Skill Tech Solutions Pty Ltd 
    176. Smart HR Solutions cc 
    177. Social Transformation and Justice NPC 
    178. Soft Skills Solutions Pty Ltd 
    179. Solstice Human Capital (Pty) Ltd 
    180. Sparrow FET Enterprises Pty Ltd 
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    188. The Diplomatic Academy 
    189. The Finishing College 
    190. The Finishing College (Pty) Lt 
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    196. Together Lifestyle Resort Pty Ltd 
    197. Tovani Traiding 299 
    198. TPM TRAINING ACADEMY 
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    203. Transcend Corporate Advisors (Pty) Ltd 
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    206. Tsoelopele Leadership Consulting (Pty) Ltd 
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    223. Ziyana Business Consulting and Training 
    224. ZN Training and Consulting (Pty) Ltd 
    225. Zodwa Mchunu Foundation 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.