SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 
SAQA US ID UNIT STANDARD TITLE
15224  Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This is a Unit Standard intended for managers in all economic sectors.These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:
  • Recognising team member performance.
  • Encouraging participation in decision-making.
  • Delegating tasks.
  • Reviewing decisions and the progress with delegated tasks. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people learning towards this Unit Standard are competent in:
  • Communication at NQF level 4.
  • Computer Literacy at NQF level 4. 
    		•

    UNIT STANDARD RANGE 
    Recognition for successful achievement could include public recognition or an incentive. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Recognise team member performance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The role, duties and responsibilities of each team member in the section/division/department are identified together with the level of performance expected of them and an indication of how they fit into the work of the section. 

    ASSESSMENT CRITERION 2 
    2. Team members are told what they do well, what needs improvement and what is expected in the future. 

    ASSESSMENT CRITERION 3 
    3. All feedback is measured against performance expectations, which have been communicated to the team member. 

    ASSESSMENT CRITERION 4 
    4. Feedback is given at the time that the event occurs. 

    ASSESSMENT CRITERION 5 
    5. Feedback is honest, simple, specific and constructive. 

    ASSESSMENT CRITERION 6 
    6. Team members are dealt with as valued and trusted members of the team. 

    SPECIFIC OUTCOME 2 
    Encourage participation in decision-making. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Team members are included in division/section/department decision-making by fully informing them of the situation and the decision(s) that needs to be taken. 

    ASSESSMENT CRITERION 2 
    2. Team members are encouraged to think of solutions to the problem being as innovative as possible. 

    ASSESSMENT CRITERION 3 
    3. Team members must be asked to provide alternatives, evaluate the alternatives and select one for implementation. 

    ASSESSMENT CRITERION 4 
    4. The best solution is sought through getting team members to debate their viewpoints and work towards finding common ground. 

    SPECIFIC OUTCOME 3 
    Delegate tasks. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The work plan or task is analysed and broken down into smaller tasks, programmes or units of work and a decision taken as to who in the section is best suited to carry them out. 

    ASSESSMENT CRITERION 2 
    2. The delegated tasks must be clearly communicated to employees indicating what is expected, how it must be done and where to get help, if necessary. 

    ASSESSMENT CRITERION 3 
    3. Decision-making authority required to execute the task is indicated to the employee so that team members can react to situations immediately and effectively. 

    ASSESSMENT CRITERION 4 
    4. A regular feedback and reporting schedule must be agreed upon. 

    ASSESSMENT CRITERION 5 
    5. A system to enable the flow of information must be established by team members. 

    ASSESSMENT CRITERION 6 
    6. The successful completion of delegated tasks must be monitored and the performance used a means of ongoing development. 

    ASSESSMENT CRITERION 7 
    7. Successful achievement of delegated tasks must be given recognition. 

    SPECIFIC OUTCOME 4 
    Review decisions and performance of delegated tasks. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Decisions taken are reviewed in small-group and/or whole group situations to decide on their success in reaching the stated objectives. 

    ASSESSMENT CRITERION 2 
    2. Correct decisions are confirmed and incorrect decisions are rescinded or amended so as to enable the objectives to be met. 

    ASSESSMENT CRITERION 3 
    3. Delegated tasks are reviewed with the person to whom it is delegated to ensure successful completion of task/plan. 

    ASSESSMENT CRITERION 4 
    4. Alternative plans of action are drawn up by the group/team for incorrect decisions and delegated tasks which are not being carried out successfully. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sector in which the learner is employed and which has a memorandum of understanding with the services SETA ETQA.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Motivational theories; e.g. Herzberg, Mazlow.
  • Brainstorming techniques.
  • Negotiation techniques.
  • Delegation and follow-up techniques.
  • Feedback techniques. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems though generating and selecting solutions. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in groups to encourage participation and when delegating tasks. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities when delegating and following up. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when measuring performance. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when providing feedback. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology for information flow on delegated tasks. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems in terms of the wider impact of decisions. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
    * Reflecting on and exploring a variety of strategies to learn more effectively especially through group participation in generating ideas. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  78843   National Certificate: Diamond Processing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MQA 
    Core  61594   National Certificate: Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-05-02  As per Learning Programmes recorded against this Qual 
    Core  49122   National Certificate: Radio Station Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Core  49745   National Certificate: Value Engineering  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  QCTO 
    Core  49710   National Diploma: Development Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Core  49059   National Diploma: Master Craftsmanship (Electrical)  Level 5  NQF Level 05  Reregistered  2023-06-30  EWSETA 
    Core  64330   National Certificate: Mission Corporate Services Management  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  PSETA 
    Fundamental  78526   National Certificate: Automotive Repair and Maintenance  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  60289   National Certificate: Community Recreation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  50500   National Diploma: Electronic Warfare  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  83946   National Certificate: Management  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  48962   Further Education and Training Certificate: Manufacturing and Assembly Logistics (M&AL)  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Reregistered  2024-12-05  CETA 
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  58581   National Certificate: Air Traffic Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  LG SETA 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59429   National Certificate: Inclusive Education  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  49123   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-10-18  Was MICTS until Last Date for Achievement 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Elective  58395   National Certificate: Project Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  EWSETA 
    Elective  61489   National Certificate: Transport Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  48553   National Diploma: Corrections Science  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SAS SETA 
    Elective  59256   National Diploma: Flight Dispatch  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  TETA 
    Elective  58183   National Diploma: Forensic Pathology Support  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 
    Elective  58784   National Diploma: Geospatial Image Analysis  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  As per Learning Programmes recorded against this Qual 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  59589   National Diploma: Music  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  As per Learning Programmes recorded against this Qual 
    Elective  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 
    Elective  50330   Bachelor: Occupationally Directed Education Training and Development Practices  Level 6  NQF Level 07  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58579   National Diploma: Air Traffic Control  Level 6  NQF Level 06  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy Pty Ltd 
    2. ABVAHO PHANDA GROUP PTY LTD 
    3. Academy Business School 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. AFRICA COMPETENCY DEVELOPMENT (PTY) LTD 
    6. African Global Skills Academy 
    7. Aldabri 106 Institute for Quality Pty Ltd 
    8. Almenta 240 
    9. Amandla Obunye Training Academy Pty Ltd 
    10. Amaqamu Project Management and Consulting 
    11. AMATHUBA HUB 
    12. Apex Business Academy 
    13. ARTISANS SKILLS DEVELOPMENT AGENCIES ) 
    14. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    15. ATTI (Advanced Technonogy Training Institute) 
    16. ATTI Nelspruit Pty Ltd 
    17. AUM IT Solutions 
    18. Avenida (Pty) Ltd 
    19. Aviation Training Academy 
    20. Aviwe BDS 
    21. Aviwe Business Development and 
    22. Ayoba Training Institute (Pty)Ltd 
    23. BASEDI ENTERPRISES PTY LTD 
    24. BDCE 
    25. BEST INFORMATION SOLUTIONS 
    26. Big Tree Group 
    27. Bohlali Provider Support 
    28. Brainwave Projects 707 
    29. Bravo Group Manufacturing 
    30. Bright Idea Projects 447 t/a Mind -the- Gap 
    31. Bruniquel & Associates 
    32. BTM CONSULTING AND PROJECTS CO-OPERATIVE LIMITED 
    33. Business Process Optimisation 
    34. BUYANDISWA DEVELOPMENT TRAINING CC 
    35. C&L Skills Management 
    36. Camblish Training Institute 
    37. CBM Training 
    38. Centre for Entrepreneurship Management and Innovation 
    39. CENTRE OF WISDOM 
    40. Chartall Business College 
    41. Circleway College 
    42. Class Skills Development Consultancy 
    43. CLEAR SOLUTIONS 
    44. Commerce Edge South Africa 
    45. Compuscan Academy 
    46. CSG Skills Institute 
    47. Dabulamanzi & Njabulo Ndaba Consulting cc 
    48. DANTONETIX PTY LTD 
    49. DaySeven Training 
    50. Dee-Bravo Training Centre 
    51. Department Of Justice (head Office) 
    52. DISTINCT ACCOUNTANCY ACADEMY PTY LTD 
    53. Diversity technology Training Institute 
    54. Divine Inspiration Trading 704 PTY Ltd 
    55. Ebn-Tec 
    56. Edutel Services 
    57. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    58. Emergence Learning Academy (Pty) Ltd 
    59. Enjo Consultants (Pty) Ltd 
    60. Ernst & Young Inc 
    61. Essential Skills Development 
    62. Euro Blitz 
    63. Falcon Business Institute (Pty) Ltd 
    64. Finance & Asset Management Consultants 
    65. Frayintermedia Cc 
    66. Future Discovery Training Academy CC 
    67. Gauteng City College 
    68. GCINA HUMAN POTENTIAL PTY LTD 
    69. Glu Head Offce 
    70. Greenchild Project 
    71. Growth Point Learning Solutions 
    72. HILLCROSS BUSINESS SCHOOL (PTY 
    73. i-Fundi 
    74. IdleAds 
    75. Igugu Training and Investments 
    76. Ikhwezi Management and Training Institute 
    77. Ikusasa Lethu Projects and Training (Pty) Ltd 
    78. IMITHENTE DEVELOPMENT HOLDINGS PTY LTD 
    79. IMVULA SKILLS DEVELOPMENT ACADEMY 
    80. Infomage Pty Ltd 
    81. Inkwazi Learning Network 
    82. Innovation Sovereigns 
    83. Innovative Knowlege Worx Trading And Projects 
    84. Institute of People Development 
    85. Intelligent Africa Marketing & Training 
    86. International Institute of Business & Management IIBM 
    87. Isamon Vocational College of Excellence Pty Ltd 
    88. Jeppe College of Commerce and 
    89. KEY WELLNESS GROUP OF COMPANIES PTY LTD 
    90. Khaas Training Academy 
    91. Khanyisela College 
    92. Khulani HR Consultancy 
    93. Khulisane Academy 
    94. Kitchersaulos Trading and Projects 
    95. Kundani Trading 
    96. KVR Training and Business Solutions 
    97. KweLanga Training 
    98. Kwindla Institute of Learning and Consulting 
    99. Lanham-Love Consulting 
    100. LEANO HUMAN CAPITAL SOLUTIONS 
    101. Learnership Support Systems (Pty) Ltd 
    102. Learning and Performance Academy 
    103. Legacy Umsebenzi Wethu Training Solution (Pty) Ltd 
    104. Levels of Leadership 
    105. LIGHTON SOCIAL CHANGE 
    106. LIP Holdings 
    107. LNR Training and Development 
    108. MACCAUVLEI LEARNING ACADEMY (PTY) LTD 
    109. MAFUMANI TRADING 
    110. Makana Empire 
    111. Makarios Leadership Academy 
    112. Makemagic Trading and Projects 777 
    113. Makwedeng Training 
    114. MALABA TRAINING PROJECTS 
    115. MBOWA COLLEGE PTY LTD 
    116. MDCS Skills Academy 
    117. MENTORNET (PTY) LTD 
    118. Merit Business Institute 
    119. Metro Minds 
    120. Mikyle Consulting 
    121. Mmanape Private Technical Coll 
    122. MOONRAISES STRATEGIC SOLUTIONS 
    123. MPUMELELO TRAINING 
    124. Musengavhadzimu Media 
    125. Neolebongi Trading Enterprise 
    126. Nerdie-Tech t/a Innovative Ideas Training Academy Satellite 
    127. New Generation Skills 
    128. NEWBRIDGE INSTITUTE PTY LTD 
    129. Next Step Academy (Pty) Ltd 
    130. NKOSINGIPHE INKAZIMULO TRADING PROJECTS PTY LTD 
    131. Novia One Group (Pty) Ltd 
    132. NS Zonke Management Consultants 
    133. NTI College 
    134. Ocean Innovations 
    135. OMNI HR CONSULTING PTY LTD 
    136. Organisation Development International 
    137. Pacinamix 
    138. Pax Projects 
    139. PIROT SECURITY SERVICES 
    140. Posh Multimedia 
    141. Pretoria Technical College 
    142. Primeserv Corporate Solutions 
    143. PRIOR LEARNING CENTRE 
    144. Prodigy Business Services 
    145. PROJECT MANAGEMENT CONNECTION PTY LTD 
    146. QT Training (Pty) Ltd 
    147. RADIO 101 (PTY) LTD RADIO 101 (PTY) LTD 
    148. Rand Training College 
    149. Rasinkhu Investments 
    150. Rationalise Zoe Discussions 
    151. Reflections Development Institute 
    152. Regenesys Management (Pty) Ltd 
    153. Resonance Institute of Learning 
    154. SA Maritime School and Transport College 
    155. SADHANA GOVENDER PROJECT CONSULTANTS 
    156. Saint Colonel Graduate Institute (PTY) Ltd 
    157. Sange SA 
    158. Sebenzisanane Human Capital 
    159. Seed Solutions Academy 
    160. Shirs Vision Compleadev 
    161. Sigamkwane Consulting 
    162. Sisekelo Sustainability Institute 
    163. Smart HR Solutions 
    164. Solstice Human Capital 
    165. Southern African Institute of Learning (SAIL) 
    166. SSD Consultants 
    167. T Mabuya & Associates (Pty) Ltd 
    168. Talent Stream 
    169. Talwin Consulting 
    170. TANAKA SOFT SOLUTIONS 
    171. TBL Empowerment Hub 
    172. Techtisa (pty) Ltd 
    173. The Brokers Learning Centre 
    174. The Finishing College (Pty) Lt 
    175. The Graduate Institute of Financial Sciences 
    176. The Institute of People Development 
    177. The Skills College for Development and Training 
    178. THE WATER ACADEMY 
    179. Thobologo Training and Education Group (Pty) Ltd 
    180. TMG Quality Services 
    181. Together Lifestyle Resort Pty Ltd 
    182. TPM TRAINING ACADEMY 
    183. Trainers Without Borders 
    184. Training Answers 
    185. Training Business 2 Business 
    186. Training Consultant and SD College 
    187. TSP COLLEGE 
    188. TWASA 
    189. Ubuhlanti Sances Trading 
    190. Ucademy 
    191. Ukwakhile Training 
    192. UKZN EXTENDED LEARNING 
    193. Ulwazi Training & Development 
    194. University of Johannesburg 
    195. URBANAC TRAINING PTY.LTD 
    196. VARGASOL TRAINING INSTITUTE 
    197. Varsity Institute of Science & Technology (Pty)Ltd 
    198. VERYCOOLIDEAS 
    199. Visionary Skill Academy 
    200. Vulindlela Human Performance Technology 
    201. VUTHLARI MARKETING CONSULTING 
    202. Whitestone College 
    203. Your Human Resources Solutions 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.