SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Monitor team members and measure effectiveness of performance

SAQA US ID	UNIT STANDARD TITLE
15230	Monitor team members and measure effectiveness of performance
ORIGINATOR
SGB Generic Management
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Generic Management
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 5	Level TBA: Pre-2009 was L5	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2006-05-02	2007-11-28	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2008-11-28		2011-11-28

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
252034	Monitor and evaluate team members against performance standards	Level 5	Level TBA: Pre-2009 was L5	8

PURPOSE OF THE UNIT STANDARD

This is a Unit Standard intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:

Establishing performance standards and monitoring systems.

Preparing for performance review of team member.

Conducting performance review interview.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that people learning towards this Unit Standard are competent in:

Communication at NQF level 4

Computer literacy at NQF level 4.

UNIT STANDARD RANGE

Performance standards need to be in agreement with organisational requirements.

Performance standards include outputs, outcomes, safety, cost, time, behaviour, results, key result areas and key performance areas.

Performance monitoring systems will include measurable outcomes, reporting and processes, and timeframes.

An action plan will include actions such as; counselling, coaching, training, incentives, further opportunities, removing obstacle.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Establish performance standards and monitoring systems.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. A variety of performance monitoring systems are identified and reviewed for possible use in the section/division/department as well as their alignment with the overall ethos and method of operation of the organisation as a whole.

ASSESSMENT CRITERION 2

2. Performance standards are agreed in consultation with the relevant individuals.

ASSESSMENT CRITERION 3

3. Performance standards are clear and concise and specify the activities to be performed and the standards to which they are to be performed.

ASSESSMENT CRITERION 4

4. Performance standards are recorded and documented.

ASSESSMENT CRITERION 5

5. Systems for monitoring performance against standards are set up.

SPECIFIC OUTCOME 2

Prepare for performance review of team member.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Time, place and format for performance review are agreed with team member.

ASSESSMENT CRITERION 2

2. Preliminary assessment of performance against the agreed standards is conducted using monitoring systems.

ASSESSMENT CRITERION 3

3. Performance against standards is documented in a form that is usable in future.

ASSESSMENT CRITERION 4

4. Methods for giving constructive feedback are identified so as to be able to report on positive as well as negative findings.

ASSESSMENT CRITERION 5

5. Documentation for use during the review is prepared.

SPECIFIC OUTCOME 3

Conduct performance review interview.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Time, place and format are in accordance with that previously agreed.

ASSESSMENT CRITERION 2

2. Positive and negative performance is documented for report back purposes.

ASSESSMENT CRITERION 3

3. An action plan to further improve performance and to build on positive performance is established with the employee.

ASSESSMENT CRITERION 4

4. Agreed actions are documented and signed by both parties.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Assessment of this Unit Standard should be contextual and practical.

Assessors must be registered as an assessor with the Services SETA ETQA or an ETQA that represents the sector in which the learner is employed and which has a Memorandum of Understanding with the Services SETA ETQA.

Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.

The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.

Assessment should include both formative and summative assessment.

Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Comprehensive understanding of organisation goals and objectives.

Broad understanding of organisational performance standards and key result areas.

Comprehensive understanding of reporting methods and techniques.

Basic understanding of progress measurement methods and techniques.

Comprehensive understanding of methods of giving constructive feedback and generally acceptable interpersonal techniques.

Basic understanding of how to cope with aggressive behaviour and conflict situations.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems relating to the achievement of performance standards.

UNIT STANDARD CCFO WORKING

Work effectively with others when gathering performance data.

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one`s activities when gathering performance data.

UNIT STANDARD CCFO COLLECTING

Collect, evaluate, organise and critically evaluate information on performance against standards.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when providing performance feedback.

UNIT STANDARD CCFO SCIENCE

Use science and technology when gathering and recording performance data.

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of related systems where individual performance is related to the overall success of the organisation.

UNIT STANDARD CCFO CONTRIBUTING

In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:

Developing entrepreneurial opportunities while working towards achieving performance standards in the team, department or division.

UNIT STANDARD ASSESSOR CRITERIA

N/A

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 252034, which is "Monitor and evaluate team members against performance standards", Level 5, 8 credits.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	58394	National Certificate: Film and Television Production	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	MICTS
Core	50245	National Certificate: Maintenance Coordination	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2010-11-11	TETA
Core	61594	National Certificate: Management	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2009-05-02	As per Learning Programmes recorded against this Qual
Core	49743	National Certificate: Manufacturing Management	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	FOODBEV
Core	49745	National Certificate: Value Engineering	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	QCTO
Core	49710	National Diploma: Development Practice	Level 5	NQF Level 05	Reregistered	2023-06-30	ETDP SETA
Core	61592	National Diploma: Human Resources Management and Practices	Level 5	NQF Level 05	Reregistered	2023-06-30	As per Learning Programmes recorded against this Qual
Core	49023	National Diploma: Liaison Interpreting	Level 5	NQF Level 05	Reregistered	2023-06-30	QCTO
Core	79808	National Diploma: Occupational Safety	Level 5	NQF Level 05	Reregistered	2023-06-30	As per Learning Programmes recorded against this Qual
Core	49794	National Diploma: Productivity	Level 5	NQF Level 05	Reregistered	2023-06-30	SABPP
Core	58309	National Diploma: Project Management	Level 5	NQF Level 05	Reregistered	2023-06-30	SERVICES
Core	49783	National Diploma: Joint and Multi-National Operations	Level 6	NQF Level 06	Reregistered	2023-06-30	SAS SETA
Fundamental	58580	National Certificate: Aerodrome Control	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2016-12-31	TETA
Fundamental	67695	National Certificate: Coaching Science	Level 5	NQF Level 05	Reregistered	2023-06-30	As per Learning Programmes recorded against this Qual
Fundamental	58600	National Certificate: Land Transport Planning	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2012-06-30	LG SETA
Fundamental	58784	National Diploma: Geospatial Image Analysis	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2020-07-30	As per Learning Programmes recorded against this Qual
Elective	58779	Further Education and Training Certificate: Production Technology	Level 4	NQF Level 04	Reregistered	2023-06-30	MERSETA
Elective	58581	National Certificate: Air Traffic Support	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	TETA
Elective	49709	National Certificate: Criminology	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	SAS SETA
Elective	59325	National Certificate: Environmental Noise Control	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2015-06-30	LG SETA
Elective	59201	National Certificate: Generic Management	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	50418	National Certificate: Immigration Law Enforcement	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2009-06-29	Was PSETA until Last Date for Achievement
Elective	50438	National Certificate: Immigration Services	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2009-06-29	Was PSETA until Last Date for Achievement
Elective	49121	National Certificate: Interactive Media	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	MICTS
Elective	58978	National Certificate: Journalism	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	MICTS
Elective	49123	National Certificate: Journalism	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2007-10-18	Was MICTS until Last Date for Achievement
Elective	58759	National Certificate: Ports and Harbours	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2015-06-30	TETA
Elective	57631	National Certificate: Radiation Protection	Level 5	Level TBA: Pre-2009 was L5	Reregistered	2023-06-30	EWSETA
Elective	58023	National Diploma: Aircraft Piloting	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2016-12-31	TETA
Elective	57450	National Diploma: Automotive Diagnostics and Repair	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2009-02-18	Was MERSETA until Last Date for Achievement
Elective	49853	National Diploma: Defensive Mission Control	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Registered"	2008-09-17	Was SAS SETA until Last Date for Achievement
Elective	59256	National Diploma: Flight Dispatch	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2016-12-31	TETA
Elective	58183	National Diploma: Forensic Pathology Support	Level 5	NQF Level 05	Reregistered	2023-06-30	SAS SETA
Elective	14590	National Diploma: Freight Handling Logistics	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2007-06-14	Was TETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	ABVAHO PHANDA GROUP PTY LTD
2.	ACADEMY BUSINESS SCHOOL
3.	Academy of York Pty Ltd
4.	ADAMOPIX PTY LTD
5.	AEI Skills Pty Ltd
6.	AFRI TRAINING INSTITUTE PTY LTD
7.	AFRICAN GLOBAL SKILLS ACADEMY
8.	ALMENTA 240
9.	ARTISANS SKILLS DEVELOPMENT AGENCIES PTY LTD
10.	Artshub Institute (Pty) Ltd
11.	ATTI Nelspruit Pty Ltd
12.	AUM IT Solutions
13.	Avenida (Pty) Ltd
14.	AZFEMA CONSULTING AND SKILLS DEVELOPMENT CENTRE
15.	BASEDI ENTERPRISES PTY LTD
16.	BDCE
17.	BEST INFORMATION SOLUTIONS
18.	Big Fish School of Digital Filmmaking (Pty) Ltd
19.	BOPHELONG COMMUNITY HEALTH AND DEVELOPMENT ORGANISATION (NGO)
20.	BRAINWAVE PROJECTS 707
21.	BRAINWORX SCHOOL OF MANAGEMENT PTY LTD
22.	BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP
23.	BTM CONSULTING AND PROJECTS CO-OPERATIVE LIMITED
24.	BUHLEBUYEZA INVESTMENTS PTY LTD
25.	Business Management Training College (Pty) Ltd
26.	BUSINESS PROCESS OPTIMISATION
27.	BUYANDISWA DEVELOPMENT TRAINING CC
28.	C L SKILLS MANAGEMENT CC
29.	CENTRE OF WISDOM
30.	Chartall Business College
31.	CHERE CONSULTING PTY LTD
32.	CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD
33.	College of Production Technology
34.	Compuscan Academy
35.	CONNECT TO GROW PTY LTD
36.	CSG SKILLS INSTITUTE PTY LTD
37.	DANTONETIX PTY LTD
38.	DAYSEVEN TRAINING PTY LTD
39.	DC Dynamic College of Commerce & Further Training (Pty) Ltd
40.	DISTINCT ACCOUNTANCY ACADEMY PTY LTD
41.	EBN-TEC
42.	EDUNETWORKS CONSULTING
43.	EDUTEL SERVICES PTY LTD
44.	Emergence Growth - Virago Consulting
45.	Employ and Empower Deaf (Pty) Ltd
46.	Enjo Consultants
47.	EXPERIENTIAL TECHNOLOGIES PTY LTD
48.	FACHS Business Consulting & Training
49.	Falcon Business Institute (Pty) Ltd
50.	Felix Risk Training Consultants
51.	FILM Mentorship & Training
52.	Footprint Media academy Pty ltd
53.	HORYZON BUSINESS ACADEMY
54.	IKHWEZI MANAGEMENT AND TRAINING INSTITUTE CC
55.	IMITHENTE DEVELOPMENT HOLDINGS PTY LTD
56.	Infomage
57.	INNOVATIVE KNOWLEGE WORX TRADING AND PROJECTS PTY LTD
58.	Jeppe College of Commerce and Computer Studies
59.	JVR ACADEMY
60.	KAHANI TRAINING AND CONSULTING PTY LTD
61.	KHULISANE ACADEMY
62.	KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTY LTD
63.	KNOWLEDGE QUEST PTY LTD
64.	KWINDLA INSTITUTE OF LEARNING AND CONSULTING
65.	Labour Guide cc
66.	LABOURNET CENTRAL PTY LTD
67.	LEANO HUMAN CAPITAL SOLUTIONS PTY LTD
68.	LIGHTON SOCIAL CHANGE PTY LTD
69.	MacSteel Services Centres SA (WADEVILLE) (TP)
70.	MAKARIOS LEADERSHIP ACADEMY PTY LTD
71.	MAKEMAGIC TRADING AND PROJECTS 777 PTY LTD
72.	Makwedeng Training
73.	MASTERSTART (PTY) LTD
74.	MGWENA AND ZINJHIVA HOLDINGS
75.	MOONRAISES STRATEGIC SOLUTIONS
76.	MPUMELELO TRAINING
77.	MSC Education Holdings Pty Ltd
78.	NEW GENERATION SKILLS
79.	Nhlahle Development Agency
80.	NKOSINGIPHE INKAZIMULO TRADING PROJECTS PTY LTD
81.	NS ZONKE MANAGEMENT CONSULTANTS
82.	OPTIMUM LEARNING TECHNOLOGIES PTY LTD
83.	PACINAMIX PTY LTD.
84.	PEAKFORD MANAGEMENT CONSULTING
85.	PIROT SECURITY SERVICES
86.	Production Management Institute
87.	Production Management Institute of Southern Africa (PMI)
88.	Production Management Institute of Southern Africa (PMI) - Johannesburg
89.	Production Management Institute of Southern Africa - Durban
90.	PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH)
91.	PROEXPERT TRAINING
92.	PROJECT MANAGEMENT CONNECTION PTY LTD
93.	Regenesys Management (Pty) Ltd
94.	SA Campus
95.	SA Maritime School and Transport College
96.	Sabela Learning Academy
97.	SAKHISISIZWE PROJECTS
98.	SANGE SA PTY LTD
99.	SBONGUKHANYO PTY LTD
100.	SISEKELO SUSTAINABILITY INSTITUTE
101.	SIYANQOBA SEMINARS PTY LTD
102.	SMART HR SOLUTIONS CC
103.	SONANI TRAINING AND COMMUNICATIONS CC
104.	South African Film Institute
105.	SOUTH AFRICAN NATIONAL ACADEMY OF INTELLIGENCE
106.	SOUTH AFRICAN NATIONAL WAR COLLEGE
107.	SSS Sheet Metal Work cc T/A Sheetech SA (DURBAN) (TP)
108.	TANAKA SOFT SOLUTIONS PTY LTD
109.	Techtisa (pty) Ltd
110.	THE NEW RECLAMATION GROUP (PTY) LTD (Prospecton) (TP)
111.	THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING
112.	TRAINING FOR AFRICA ACADEMY
113.	Training Force (Pty) Ltd
114.	Training Force (Pty) Ltd (Durban) (TP)
115.	UBUHLANTI SANCES TRADING PTY LTD
116.	UMZANSI FRETEX CONSULTANCY PTY LTD
117.	Varsity Academy
118.	VRV SINGH ENTERPRISES LTD
119.	Wide Horizon Advanced Training (PORT ELIZABETH) (TP)
120.	YENZA UMEHLUKO/MAKE A DIFFERENCE