SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Deliver public value 
SAQA US ID UNIT STANDARD TITLE
242904  Deliver public value 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 7  Level TBA: Pre-2009 was L7  16 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for elected political leaders and public sector officials involved with the service delivery activities at a top strategic level. This Unit Standard contributes to the development of management and strategic skills of South Africa's political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to conceptualise and integrate a public sector strategic framework in order to deliver value to the public.

The qualifying learner is capable of:
  • Appreciating and explaining the different kinds of value created by public sector entities for citizens and stakeholders.
  • Explaining how the political environment affects public sector objectives.
  • Identifying the various kinds of operational capabilities and resources available to the public sector managers and how they can be mobilised.
  • Managing risks in delivering value to the community.
  • Defining and implementing strategies for delivering public value. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this unit standard must be in possession of Level 6 Public Administration diploma, degree or equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Appreciate and explain the different kinds of value created by public sector entities for citizens and stakeholders. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concepts of value in the private and public sectors are contrasted with examples. 

    ASSESSMENT CRITERION 2 
    Methods and techniques for adapting private sector business techniques and values are defined and explored in the context of public sector objectives. 

    ASSESSMENT CRITERION 3 
    The strategic framework of public sector management is described in relation to the categories within which value, strategy and service are delivered. 

    ASSESSMENT CRITERION 4 
    A variety of theoretical perspectives relating to value, strategy and service delivery are compared and contrasted in relation to own work context. 

    ASSESSMENT CRITERION 5 
    Organisational value as conceived in the public sector is considered as a category in which contending values, strategies and service delivery are provided. 

    SPECIFIC OUTCOME 2 
    Explain how the political environment affects public sector objectives. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The generic political environment is described as a category in which public sector values, strategies and service delivery takes place. 

    ASSESSMENT CRITERION 2 
    The contemporary political environment is evaluated against international trends in public sector value, strategy and service delivery. 

    ASSESSMENT CRITERION 3 
    The authorising environment of the private sector is contrasted with that of the public sector with a view of examining profit-driven and non-profit driven approaches to service delivery. 
    ASSESSMENT CRITERION RANGE 
    The authorising environment includes but is not limited to the powers and authorities that make a decision regarding resource acquisition and allocation, boards, committees, votes etc.
     

    ASSESSMENT CRITERION 4 
    The constraints and enablers entailed in political decision making are listed and described in the context of the achievement of public sector objectives. 

    SPECIFIC OUTCOME 3 
    Identify the various kinds of operational capabilities and resources available to the public sector managers and how they can be mobilised. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The operational capabilities utilised in creating and delivering value are broadly categorised and described with examples. 

    ASSESSMENT CRITERION 2 
    A distinction is drawn between internal and external capabilities and resources and the implication for delivering service and value. 

    ASSESSMENT CRITERION 3 
    Operational capacities are analysed as a public value chain encompassing capacities available to public sector managers in achieving outcomes in public administration. 

    ASSESSMENT CRITERION 4 
    The mobilisation of various kinds of operational capacities and resources are applied to public service delivery. 

    SPECIFIC OUTCOME 4 
    Manage risks in delivering value to the community. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Risks and risk components that impede value delivery to communities are identified with examples. 

    ASSESSMENT CRITERION 2 
    Risk and risk components that impede value delivery are quantified with a view to managing the risk to service delivery. 

    ASSESSMENT CRITERION 3 
    Risk management processes are devised and implemented to ensure effective public administration. 

    ASSESSMENT CRITERION 4 
    Risk management processes are monitored and updated in order to take account of dynamic factors. 

    SPECIFIC OUTCOME 5 
    Define and implement strategies for delivering public value. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Strategic management processes are applied to implement public value delivery. 

    ASSESSMENT CRITERION 2 
    Skills development as a component of delivering public value is described and integrated into strategic management processes. 

    ASSESSMENT CRITERION 3 
    Knowledge management as a component of delivering public value is described and integrated into strategic management processes. 

    ASSESSMENT CRITERION 4 
    Relationship management as a component of delivering public value is described and integrated into strategic management processes. 
    ASSESSMENT CRITERION RANGE 
    Relationship management includes but is not limited to contracting, partnering, and inter-organisational collaboration in the public sector.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The Public Services Act.
  • The Municipal Systems Act and the Municipal Structures Act.
  • The Promotion of Administrative Justice Act.
  • The Promotion of Access the Information Act.
  • The Batho-Pele White Paper on Transforming Public Sector Service Delivery.
  • Public Sector Corporate Governance policies and procedures.
  • Public Finance Management act.
  • The concept of service value and how different service cultures are formulated.
  • Quality management and benchmarking.
  • Systems awareness from a value perspective.
  • Political and bureaucratic structures and organisational theory.
  • Risk management.
  • Strategic planning.
  • Service delivery principles. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes in order deliver public value. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to deliver public value. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly in order to proactively develop strategies for delivering service value. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to define service value strategies. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to deliver public value. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool to deliver public value. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem solving contexts relating the public service value delivery do not exist in isolation and that a variety of factors, sensitivities, stakeholders and politics may impact on overall value delivery. 

    UNIT STANDARD CCFO CONTRIBUTING 
  • Participate as responsible citizens in the life of local, national and global communities by ensuring delivery of public value.
  • Be culturally and aesthetically sensitive across a range of contexts to deliver public sector value. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57827   National Diploma: Public Administration  Level 7  Level N/A: Pre-2009 was L7  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.