SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Service guest bedroom areas 
SAQA US ID UNIT STANDARD TITLE
377708  Service guest bedroom areas 
ORIGINATOR
Task Team - Hygiene and Cleaning 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  1 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7605  Service guest bedroom areas  Level 2  NQF Level 02  1   

PURPOSE OF THE UNIT STANDARD 
The learner must be able to service guest room areas, understanding the importance of hygiene, cleanliness and organisational standards in order to maintain guest comfort and satisfaction. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Communication at NQF Level 1. 

UNIT STANDARD RANGE 
N/A 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Prepare for cleaning guestrooms. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Different types of cleaning materials and equipment are identified and selected in accordance with areas to be cleaned. 

ASSESSMENT CRITERION 2 
Surfaces to be cleaned are prepared, and the correct procedure for preparing surfaces for cleaning is described. 
ASSESSMENT CRITERION RANGE 
Surfaces may include but are not limited to: Wood, glass/mirrors, plastic, wall and floor coverings, metal, painted surfaces, fabrics and ceramics.
 

ASSESSMENT CRITERION 3 
Steps to be followed in cleaning guestrooms are described. 

ASSESSMENT CRITERION 4 
Procedures for checking environmental controls are described. 
ASSESSMENT CRITERION RANGE 
Environmental controls may include but are not limited to: Heating, cooling, ventilation and lighting.
 

ASSESSMENT CRITERION 5 
The impact of environmental controls to customers and the organisation is described. 

SPECIFIC OUTCOME 2 
Clean guestrooms. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The correct cleaning equipment, material and detergent is used to clean guestrooms. 

ASSESSMENT CRITERION 2 
Cleaned area is free from dust, dirt, debris and removable marks. 

ASSESSMENT CRITERION 3 
Complimentary items are replenished and placed in accordance with organisational procedures. 
ASSESSMENT CRITERION RANGE 
Complimentary items may include but is not limited to: Stationery, snacks, coffee/tea-making supplies.
 

ASSESSMENT CRITERION 4 
Guestroom furniture and equipment are arranged in accordance with organisational requirements. 

ASSESSMENT CRITERION 5 
Serviced areas are free from unpleasant odours. 

ASSESSMENT CRITERION 6 
Environmental control system is checked and maintained. 
ASSESSMENT CRITERION RANGE 
Environmental control systems may include but are not limited to: Heating, cooling, ventilation and lighting to ensure customers' satisfaction.
 

ASSESSMENT CRITERION 7 
Cleaning equipment and materials are cleaned where appropriate, and stored correctly after use. 

SPECIFIC OUTCOME 3 
Perform end of task procedure. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Essential information about daily occurrences is communicated to authority. 
ASSESSMENT CRITERION RANGE 
Information may include but is not limited to: Relevant health and safety regulations, control of hazardous substances, information relating to the security of people, property and restricted access.
 

ASSESSMENT CRITERION 2 
Decisions made and reasons for action taken in response to unexpected situations are described. 
ASSESSMENT CRITERION RANGE 
Unexpected situations may include but are not limited to: Missing or damaged property, extra guests in room.
 

ASSESSMENT CRITERION 3 
Unresolved faults or problems are reported to line management promptly. 
ASSESSMENT CRITERION RANGE 
Faults/Problems may include but are not limited to: Machinery, cleaning equipment.
 

ASSESSMENT CRITERION 4 
Ways of improving future performance are explained. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.
  • Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.
  • Moderation of assessment will be done by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Embedded knowledge and Critical Cross-Field Outcomes have been included within the specific outcomes category.
  • This has been done as it was deemed necessary to ensure holistic assessment occurred.
  • The specific outcomes can be applied in a range of contexts.
  • Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems and make decisions using critical and creative thinking:
  • When the learner make decisions and give and reasons for action taken in response to unexpected situations. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as members of a team, group, organization or community:
  • When the learner is able and willing to accept and interpret work instructions correctly.
  • When the learner communicates with other team members, customers and superiors in a polite manner. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsibly and effectively:
  • When the learner ensures availability of cleaning equipment and detergents.
  • When the learner prioritises daily work activities.
  • When the learner communicates to fellow workers his/her intentions and assistance required. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively, using visual, mathematical and/or language skills in the methods of oral and/or written presentations:
  • When learner communicates with team members, the client and superiors.
  • When he learner reports daily occurrences to authority. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically showing responsibility towards the environment and the health of others:
  • When the learner adheres to safety, health and environmental requirements. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exist in isolation:
  • When the learner understands the negative impact of unhygienic areas to the efficiency and aesthetic qualities of work and recreational sites. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 7605, "Service guest bedroom areas", Level 2, 1 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  80786   National Certificate: Home-Care Practices  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.