SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Supervise the running of a function

SAQA US ID	UNIT STANDARD TITLE
7780	Supervise the running of a function
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	NQF Level 05	7
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The supervisor/manager must be able to manage the preparation, running and closing of a function. The learner must be able to communicate effectively with all staff members involved in the function in order to contribute towards the smooth running of the function.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Inspect the function room before the commencement of the function.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The importance of communication with staff and customers (e.g. conference organiser) when running a function is explained.

ASSESSMENT CRITERION 2

Equipment, materials and the necessary staff required for the function are on site timeously.

ASSESSMENT CRITERION 3

The function venue is inspected to ensure that preparations are satisfactory and complete.

SPECIFIC OUTCOME 2

Evaluate the progression of a function to satisfy the customer.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Inspections are carried out at appropriate staff levels to ensure that the function is running to schedule.

ASSESSMENT CRITERION 2

The progress of the arrangements for a function is being monitored by liaising with relevant persons in order to determine if it satisfies the requirements of the customer.

ASSESSMENT CRITERION 3

Ways to improve customer satisfaction at functions are recommended.

SPECIFIC OUTCOME 3

Close a function in accordance with organisational procedures and requirements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Operational procedures for closing a function are described.

ASSESSMENT CRITERION 2

The personnel are informed regarding their closing down duties and the importance of checking equipment and facilities for faults or damage at the end of a function is explained.

ASSESSMENT CRITERION 3

All resources are accounted for and returned to their appropriate locations.

ASSESSMENT CRITERION 4

Accurate and up to date records are kept and the importance thereof is explained.

SPECIFIC OUTCOME 4

Work in an organised and efficient manner and respond to unexpected situations by adapting performance.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Procedures that should be followed when faults occur with equipment or facilities are described.

ASSESSMENT CRITERION 2

Ways of minimising disruptions/potential problems that might occur are described.

ASSESSMENT CRITERION 3

Unexpected situations and problems associated with supervising the running of a function are listed and reasons for decisions to solve these are described.

ASSESSMENT CRITERION RANGE

The range of unexpected situations and problems are: power failures, guest complaints, staffing problems and equipment problems.

ASSESSMENT CRITERION 4

Work is completed in an organised and efficient manner taking priorities and deadlines into consideration.

ASSESSMENT CRITERION 5

Possible suggestions for running a function within another hospitality environment, such as a conference venue, on a pleasure cruise ship, or a casino are described.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others (Specific Outcome 3,5,9)

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself (Specific Outcome 2,3,5,6,7,11,12,13)

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and Exemplars for the design of:

Learning/Curriculum

The learner should work in the banqueting department and become familiar with all company procedures for running a function.

The learner could research the different set ups and styles for functions and present this information as a discussion topic.

Special emphasis should be placed on the importance of good customer service.

Over a period of time the learner should collect examples of documentation that have been completed for functions.

Potential project: The learner could suggest a new layout for a function sheet for easier reading and interpretation by staff members.

The learner could put forward suggestions for improving the communication of company standards to staff members working in the banqueting department.

The learner could collect a portfolio of evidence of work based experience.

Performance systems

Ongoing measurement of the learner's ability to meet this standard is recommended.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14113	National Certificate: Food and Beverage Services	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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