SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Food and Beverage Services 
SAQA QUAL ID QUALIFICATION TITLE
14113  National Certificate: Food and Beverage Services 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  133  Level 4  Level TBA: Pre-2009 was L4  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 9999/99  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for people in the food and beverage service industry (hospitality). It brings together elements of food and drink preparation and service as well as supervision. This qualification is applicable to all sectors, from small restaurants to large-scale hotels. The qualification leads toward the F&B Management diploma and provides articulation with Gaming, Travel and other Tourism industries. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that learners are competent in:
  • Mathematics at NQF Level 3
  • Communication at NQF Level 3

    Recognition of Prior Learning:

    This qualification can be achieved wholly or in part through recognition of prior learning in terms of the defined exit level outcomes and/or individual unit standards.

    Evidence can be presented in various ways, including international and/or previous local qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records.

    All such evidence will be judged in accordance with the general principles of assessment described in this document and the requirements for integrated assessment.

    Access to the Qualification:

    Learners applying to enrol for this qualification need to comply with given medical requirements in order to perform the activities and functions of a watchkeeper on board a ship. Learners who do not comply with these medical requirements may find difficulty in achieving many of the unit standards associated with this qualification. 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    The Qualification consists of a Fundamental, a Core and an Elective Component.

    To be awarded the Qualification learners are required to obtain a minimum of 133 credits as detailed below.

    FUNDAMENTAL COMPONENT

    The Fundamental Component consists of Unit Standards to the value of 31 credits all of which are compulsory.

    CORE COMPONENT

    The Core Component consists of Unit Standards to the value of 93 credits all of which are compulsory.

    ELECTIVE COMPONENT

    The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 9 credits. 

    EXIT LEVEL OUTCOMES 
    On completion of this qualification, the learner will be able to:
  • Deal with customers
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain health, hygiene and professional appearance
  • Perform basic calculations
  • Prepare written communications
  • Handle and store cleaning equipment and materials
  • Handle and dispose of waste
  • Clean and store glassware
  • Clean and restock drinks machines / equipment
  • Prepare and clear areas for table service
  • Provide a table service
  • Provide a table drink service
  • Provide a carvery / buffet service
  • Serve bottled wines
  • Prepare and serve wine
  • Prepare and serve spirits and liqueurs
  • Maintain the table service
  • Maintain the drink service
  • Supervise the running of a function
  • Describe layout, services and facilities of the organisation
  • Maintain a secure working environment
  • Maintain a safe working environment
  • Describe the Sectors of the Hospitality, travel & Tourism Industries
  • Conduct on-job coaching
  • Operate a payment point and process payments
  • Develop self within the job role
  • Source information about self employment opportunities
  • Handle and record refunds
  • Maintain customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Planning and deliver staff training and development in own area of responsibility
  • Contribute to the identification of short term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Induct new staff to the workplace
  • Planning, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature. 

    ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7738  Clean and restock drinks machines/equipment  Level 2  NQF Level 02  1 
    Core  7735  Clean and store glassware  Level 2  NQF Level 02  1 
    Core  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02  1 
    Core  7801  Describe the sectors of the Hospitality, Travel and Tourism Industries  Level 2  NQF Level 02  2 
    Core  7612  Handle and dispose of waste  Level 2  NQF Level 02  1 
    Core  7608  Handle and store cleaning equipment and materials  Level 2  NQF Level 02  1 
    Core  7799  Maintain a safe working environment  Level 2  NQF Level 02  2 
    Core  7829  Handle and record refunds  Level 3  NQF Level 03  2 
    Core  7860  Introduce new staff to the workplace  Level 3  NQF Level 03  1 
    Core  7796  Maintain a secure working environment  Level 3  NQF Level 03  1 
    Core  7820  Operate a payment point and process payments  Level 3  NQF Level 03  3 
    Core  7740  Prepare and clear areas for table service  Level 3  NQF Level 03  1 
    Core  7745  Provide a carvery/buffet service  Level 3  NQF Level 03  2 
    Core  7744  Provide a table drink service  Level 3  NQF Level 03  4 
    Core  7742  Provide a table service  Level 3  NQF Level 03  2 
    Core  7750  Serve bottled wine  Level 3  NQF Level 03  3 
    Core  7844  Contribute to the identification of short term supply needs  Level 4  NQF Level 04  1 
    Core  7821  Develop self within the job role  Level 4  NQF Level 04  3 
    Core  7869  Maintain a preventative maintainance programme  Level 4  NQF Level 04  3 
    Core  7846  Maintain the cleaning programme for own area of responsibility  Level 4  NQF Level 04  2 
    Core  7839  Maintain the receipt, storage and issue of goods  Level 4  NQF Level 04  5 
    Core  7836  Monitor customer satisfaction  Level 4  NQF Level 04  3 
    Core  7841  Plan staff training and development in own area of responsibility  Level 4  NQF Level 04  6 
    Core  7773  Prepare and serve spirits and liqueurs  Level 4  NQF Level 04  5 
    Core  7827  Source information about self-employment opportunities  Level 4  NQF Level 04  3 
    Core  7818  Conduct on-the-job coaching  Level 5  Level TBA: Pre-2009 was L5  5 
    Core  7778  Maintain the drink service  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7776  Maintain the table service  Level 5  Level TBA: Pre-2009 was L5  5 
    Core  7868  Monitor and maintain health, safety and security  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  7866  Plan, organise and monitor work in own area of responsibility  Level 5  Level TBA: Pre-2009 was L5  3 
    Core  7769  Recommend, present and serve wines  Level 5  Level TBA: Pre-2009 was L5  6 
    Core  7780  Supervise the running of a function  Level 5  NQF Level 05  7 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01  1 
    Fundamental  7812  Perform basic calculations  Level 2  NQF Level 02  3 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03  8 
    Fundamental  11235  Maintain effective working relationships with other members of staff  Level 3  NQF Level 03  1 
    Fundamental  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03  3 
    Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04  4 
    Fundamental  7822  Prepare written communications  Level 4  NQF Level 04  3 
    Fundamental  7789  Provide Customer Service  Level 4  NQF Level 04  8 
    Elective  7813  Identify work opportunities  Level 2  NQF Level 02  2 
    Elective  7732  Prepare and clear areas for counter service  Level 2  NQF Level 02  1 
    Elective  7734  Prepare and clear areas for drinks service  Level 2  NQF Level 02  1 
    Elective  7737  Prepare and clear areas for room service  Level 2  NQF Level 02  1 
    Elective  14577  Prepare and clear areas for table service  Level 2  NQF Level 02  1 
    Elective  7733  Prepare and clear areas for take-away service  Level 2  NQF Level 02  1 
    Elective  7739  Prepare, service and clear function rooms  Level 2  NQF Level 02  2 
    Elective  7815  Apply for a job or work experience placement  Level 3  NQF Level 03  2 
    Elective  7758  Maintain cellars/beverage store room  Level 3  NQF Level 03  2 
    Elective  7756  Prepare kegs and gas cylinders for use  Level 3  NQF Level 03  1 
    Elective  7760  Provide a drink service for licensed premises  Level 3  NQF Level 03  2 
    Elective  7781  Maintain external areas  Level 4  NQF Level 04  4 
    Elective  7753  Prepare and serve cocktails  Level 4  NQF Level 04  2 
    Elective  7747  Provide a silver service  Level 4  NQF Level 04  2 
    Elective  7854  Provide First Aid  Level 4  NQF Level 04  4 
    Elective  7774  Prepare, cook and serve food in the restaurant  Level 5  Level TBA: Pre-2009 was L5  6 
    Elective  7779  Supervise and maintain beverage storage  Level 5  Level TBA: Pre-2009 was L5  6 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academic College - South Africa (Pty) Ltd 
    2. ADINVALE (PTY) LTD 
    3. AGB Finance 
    4. AGSA 
    5. Aubrey Nyiko Business Enterprises 
    6. Aviwe Business Development Services 
    7. BURGER KING SOUTH AFRICA PTY LTD 
    8. Capsicum Culinary Studio 
    9. CLAZZIQUE ACADEMY (PTY) LTD 
    10. Corporate Skills Development Service 
    11. CSG Skills Institute (Pty) Ltd 
    12. Dlama SS Investement Holdings PTY LTD 
    13. DRUM BEAT SAFARIS 
    14. Fedics - A Division Of Tsebo Hold- Ings And O 
    15. FOOD HOSPITALITY & TOURISM ACADEMY (PTY) 
    16. FOREVER RESORTS PTY LTD 
    17. G&D Guesthouse and Training 
    18. INTERNATIONAL HOTEL SCHOOL THE 
    19. Mark Hibberd (Pty) Ltd 
    20. Mpumalanga Regional Training Trust 
    21. NASINASI Trading and Projects 
    22. Networx For Career Development 
    23. NQTAC - Cape (Pty)Ltd 
    24. Ondlovu (Pty)Ltd 
    25. Phosaane Group 
    26. PINETOWN COLLEGE 
    27. Reach Summit 
    28. Royal Bafokeng Institute 
    29. SA COLLEGE FOR TOURISM 
    30. Sannah Holding Pty Ltd 
    31. Silalele Consultants cc 
    32. Temnotfo Training cc 
    33. Thales Consulting Projects Pty Ltd 
    34. THANSA TRADING (PTY)LTD 
    35. THE CAPITAL HOTEL SCHOOL & TRAINING ACADEMY 
    36. The Hotel Academy School (Pty) Ltd 
    37. Tourism and Business Institute of SA 
    38. Tourism World (PTY)LTD 
    39. TSHWANE NORTH COLLEGE FOR FET PRETORIA C 
    40. UMBUSO TRAINING SERVICES 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.