SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Describe layout, services and facilities of the organisation 
SAQA US ID UNIT STANDARD TITLE
7793  Describe layout, services and facilities of the organisation 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  1 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each learner must know the physical layout of the environment as well as the services and facilities which are available. The learner must understand the importance of being able to provide customers with appropriate information and understand his/her role as a representative of the organisation. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Explain the importance of staff knowing all facilities and services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The physical layout of the organisation is explained to the customer using charts or maps. 

ASSESSMENT CRITERION 2 
The various services offered by the organisation are explained and a list of these is provided. 

ASSESSMENT CRITERION 3 
The facilities offered are described and linked with services offered. 

ASSESSMENT CRITERION 4 
All rules of conduct for use of the facilities are explained in a professional and friendly manner and a copy of the rules is provided for each customer. 

ASSESSMENT CRITERION 5 
The importance of in-depth knowledge of the organisation and its services are explained in terms of achieving service excellence. 

SPECIFIC OUTCOME 2 
Describe the interrelationship between product knowledge and customer service. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The concept 'product knowledge' is described. 

ASSESSMENT CRITERION 2 
The concept 'customer service' is described. 

ASSESSMENT CRITERION 3 
The mutual relationship between these two concepts is described in terms of of service excellence. 

SPECIFIC OUTCOME 3 
Explain the importance of selling available services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The need for selling available services provided by the employer is explained. 

ASSESSMENT CRITERION 2 
Own role in selling available services is described. 

ASSESSMENT CRITERION 3 
The ethical principles associated with the selling of such services are explained. 

SPECIFIC OUTCOME 4 
Describe the roles, responsibilities and interrelationships of different departments. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
An organogram is used to show the different departments which make up the employing organisation. 

ASSESSMENT CRITERION 2 
The role of each department on the organogram is described. 

ASSESSMENT CRITERION 3 
Each department is analysed in terms of its role in the continued existence of the employing organisation. 

SPECIFIC OUTCOME 5 
Describe the roles of the people working in the department. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
An organogram is used to illustrate the hierarchy of positions within own department. 

ASSESSMENT CRITERION 2 
The roles and responsibilities associated with each position required are described. 

ASSESSMENT CRITERION 3 
The required top-down, bottom-up and horizontal channels of communication are described. 

ASSESSMENT CRITERION 4 
The importance of adhering to the correct channels of communication is explained. 

SPECIFIC OUTCOME 6 
Identify and locate the different facilities, departments and services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The overall purpose of the employing organisation described. 

ASSESSMENT CRITERION 2 
The various facilities available within the organisation are described. 

ASSESSMENT CRITERION 3 
The way in which each department provides services for each facility is explained. 

SPECIFIC OUTCOME 7 
Decide what information to give the customer and explain why. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The needs of the customer are identified to confirm that they can be met by the organisation. 

ASSESSMENT CRITERION 2 
The customer is provided with the information and/or details of the service/s that can be provided. 

ASSESSMENT CRITERION 3 
The customer is referred to an alternative provider if own organisation cannot meet the customer's needs. 

ASSESSMENT CRITERION 4 
A report is submitted detailing why a customer was referred to a competitor/alternative organisation in the interests of improving own organisations services. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO COLLECTING 
Collect, analyse and evaluate information - relates to the following outcomes:
  • Describe the roles, responsibilities and interrelationships of different departments.
  • Identify and locate the different facilities, departments and services.
  • Given a customer with specific requests, decide what information to give the customer and explain why.
  • Given an entirely different field (e.g. hospitality, mining or medical), describe the importance of knowing the facilities and services. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning/Curriculum:
  • Learning should include a formal induction to the organisation.
  • The learner should familiarise himself/ herself with the company organogram, the physical layout of the organisation as well as all available services.
  • This unit should form part of an induction programme for the learner.
  • Potential project: Each learner could obtain a floor plan of the organisation, mark specific facilities/ services on the plan, departments etc. and build up a portfolio of evidence. Brochures could also be included.
  • Potential exercise: Each learner could spend a period of time trying out all the facilities and complete a guest questionnaire at the end of the induction period.

    Performance systems:
  • Ongoing measurement of the learner`s ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 1 month of being trained. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Core  64652   National Certificate: Hairdressing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2009-04-08  As per Learning Programmes recorded against this Qual 
    Core  65111   National Certificate: Beauty Technology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2011-02-16  As per Learning Programmes recorded against this Qual 
    Core  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Core  14117   National Certificate: Gaming Cashiering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-17  Was CATHSSETA until Last Date for Achievement 
    Core  14113   National Certificate: Food and Beverage Services  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Core  14116   National Certificate: Hospitality Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2007-10-30  Was CATHSSETA until Last Date for Achievement 
    Core  14111   National Certificate: Professional Cookery  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Core  20513   National Certificate: Tourism: Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2004-10-10  CATHSSETA 
    Core  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Core  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Core  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Fundamental  20415   National Certificate: Conservation Resource Guardianship  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2008-02-06  Was CATHSSETA until Last Date for Achievement 
    Fundamental  14114   National Certificate: Dealing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  Was CATHSSETA until Last Date for Achievement 
    Fundamental  14120   National Certificate: Gaming (Slots Operations)  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-17  Was CATHSSETA until Last Date for Achievement 
    Fundamental  14121   National Certificate: Gaming (Surveillance Operations)  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-17  Was CATHSSETA until Last Date for Achievement 
    Elective  61597   National Certificate: General Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.