SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Gaming (Surveillance Operations) 
SAQA QUAL ID QUALIFICATION TITLE
14121  National Certificate: Gaming (Surveillance Operations) 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
Was CATHSSETA until Last Date for Achievement  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  120  Level 3  NQF Level 03  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 0160/05  2007-01-23  2008-09-17 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-09-17   2012-09-17  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
63269  National Certificate: Gaming Operations  Level 3  NQF Level 03  130  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification has been developed for surveillance personnel in the gaming industry. The gaming industry is a high growth area and it is essential that the employees within the industry comply with regulations and demonstrate a high standard internationally. This qualification will ensure that these needs are met. It will also provide the basis for further development of the learner into management areas within the gaming industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1. 

RECOGNISE PREVIOUS LEARNING? 
N 

EXIT LEVEL OUTCOMES 
On completion of this qualification, the learner will be able to:
  • Communicate in a business environment
  • Operate a computer
  • Provide customer service
  • Process incoming and outgoing telephone calls
  • Describe layout, services and facilities of the organisation
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain a secure working environment
  • Maintain a safe working environment
  • Maintain health, hygiene and professional appearance
  • Monitor and maintain health, safety and security
  • Demonstrate compliance in a casino environment
  • Operate communication equipment
  • Operate a CCTV system
  • Write surveillance reports
  • Carry out surveillance investigations and audits
  • Recognise and report cheat moves
  • Demonstrate gaming arithmetic for surveillance
  • Monitor Roulette
  • Monitor Blackjack
  • Monitor Poker
  • Monitor slots operations
  • Monitor financial transactions
  • Monitor clearance and count procedure 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature, specifically:
  • GS49 - "Monitor Roulette"
  • GS50 - "Monitor blackjack"
  • GS51 - "Monitor Poker"
  • GS52 - "Monitor slots operations"
  • GS53 - "Monitor financial transactions"
  • GS54 - "Monitor clearance and count procedures" 
    		•

    ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    NOTES 
    This qualification has been replaced by qualification 63269, which is "National Certificate: Gaming Operations", Level 3, 128 credits.

    Rules of Combination

    All fundamental unit standards are compulsory (64)
    All core unit standards are compulsory (64)
    A selection of elective unit standards (6) 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  7931  Monitor clearance and count procedure  Level 2  NQF Level 02  4 
    Core  7918  Operate communication equipment  Level 2  NQF Level 02  3 
    Core  7897  Demonstrate Compliance In a Casino Environment  Level 3  NQF Level 03  2 
    Core  7925  Demonstrate gaming arithmetic for surveillance  Level 3  NQF Level 03  6 
    Core  7927  Monitor BlackJack  Level 3  NQF Level 03  6 
    Core  7930  Monitor Financial Transactions  Level 3  NQF Level 03  10 
    Core  7928  Monitor Poker  Level 3  NQF Level 03  3 
    Core  7926  Monitor roulette  Level 3  NQF Level 03  8 
    Core  7929  Monitor Slots Operations  Level 3  NQF Level 03  12 
    Core  7922  Write surveillance reports  Level 3  NQF Level 03  8 
    Core  7921  Operate a CCTV system  Level 4  NQF Level 04  5 
    Core  7924  Recognise and report cheat moves  Level 4  NQF Level 04  10 
    Core  7923  Carry out surveillance investigations and audits  Level 5  Level TBA: Pre-2009 was L5  10 
    Fundamental  7800  Maintain health, hygiene and a professional appearance  Level 1  NQF Level 01  1 
    Fundamental  7793  Describe layout, services and facilities of the organisation  Level 2  NQF Level 02  1 
    Fundamental  7799  Maintain a safe working environment  Level 2  NQF Level 02  2 
    Fundamental  7812  Perform basic calculations  Level 2  NQF Level 02  3 
    Fundamental  7794  Communicate verbally  Level 3  NQF Level 03  8 
    Fundamental  7796  Maintain a secure working environment  Level 3  NQF Level 03  1 
    Fundamental  11235  Maintain effective working relationships with other members of staff  Level 3  NQF Level 03  1 
    Fundamental  7786  Operate a Computer  Level 3  NQF Level 03  8 
    Fundamental  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03  3 
    Fundamental  7784  Communicate in a business environment  Level 4  NQF Level 04  6 
    Fundamental  7789  Provide Customer Service  Level 4  NQF Level 04  8 
    Fundamental  7868  Monitor and maintain health, safety and security  Level 5  Level TBA: Pre-2009 was L5  4 
    Elective  7934  Monitor functions of a smart card system  Level 3  NQF Level 03  4 
    Elective  7932  Monitor Punto Banco  Level 3  NQF Level 03  4 
    Elective  7906  Demonstrate and explain accepted code of conduct and Business procedures within the Casino  Level 4  NQF Level 04  2 
    Elective  7821  Develop self within the job role  Level 4  NQF Level 04  3 
    Elective  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04  4 
    Elective  7836  Monitor customer satisfaction  Level 4  NQF Level 04  3 
    Elective  7933  Monitor Dice  Level 4  NQF Level 04  12 
    Elective  7818  Conduct on-the-job coaching  Level 5  Level TBA: Pre-2009 was L5  5 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.