SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Operate communication equipment 
SAQA US ID UNIT STANDARD TITLE
7918  Operate communication equipment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2007-01-23  2008-09-17  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-09-17   2012-09-17  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
258066  Operate communication equipment  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
Each learner must be able to use and maintain the communication system and equipment in a professional manner.

The learner must understand the impact that unprofessional communication etiquette has on the organisation and base performance in practice on this understanding. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD OUTCOME HEADER 
Demonstrated KNOWLEDGE AND UNDERSTANDING : 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated KNOWLEDGE AND UNDERSTANDING : 
OUTCOME NOTES 
1. Describe communication etiquette and procedures and give reasons for maintaining such etiquette.

2. Describe the procedure to be followed if communication equipment malfunctions and explain the importance of keeping such equipment in good working order.

3. State the company procedures for use of communication equipment.

4. Explain departmental communication interrelationships and how all relevant departments rely on each other for communication in order to function effectively.

(Range of relevant departments: security, surveillance, food and beverage, finance, maintenance, technical department 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated KNOWLEDGE AND UNDERSTANDING : 
ASSESSMENT CRITERION NOTES 
1. Describe communication etiquette and procedures and give reasons for maintaining such etiquette.

2. Describe the procedure to be followed if communication equipment malfunctions and explain the importance of keeping such equipment in good working order.

3. State the company procedures for use of communication equipment.

4. Explain departmental communication interrelationships and how all relevant departments rely on each other for communication in order to function effectively

. (Range of relevant departments: security, surveillance, food and beverage, finance, maintenance, technical department 

SPECIFIC OUTCOME 2 
Demonstrated ability to make DECISIONS about practice and ACT according: 
OUTCOME NOTES 
5. Secure communication equipment against unauthorised access and keep maintained and in good working order.

6. Use communication equipment correctly.

7. Answer the communication system correctly and respond in a professional and courteous manner ensuring that all procedures are followed.

8. Given a situation decide how to deal with it and give reasons for the decision. (Range of situations: criminal activities, medical emergencies, evacuation and customer disputes

)9. Report malfunctioning communication equipment promptly to the relevant persons and give details of the malfunction. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated ability to make DECISIONS about practice and ACT according: 
ASSESSMENT CRITERION NOTES 
5. Secure communication equipment against unauthorised access and keep maintained and in good working order.

6. Use communication equipment correctly.

7. Answer the communication system correctly and respond in a professional and courteous manner ensuring that all procedures are followed.

8. Given a situation decide how to deal with it and give reasons for the decision. (Range of situations: criminal activities, medical emergencies, evacuation and customer disputes

)9. Report malfunctioning communication equipment promptly to the relevant persons and give details of the malfunction. 

SPECIFIC OUTCOME 3 
Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE 
OUTCOME NOTES 
10. Given an entirely different context (e.g. technology intensive / non-intensive business) describe the potential for radio usage in the security field. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE : 
ASSESSMENT CRITERION NOTES 
10. Given an entirely different context (e.g. technology intensive / non-intensive business) describe the potential for radio usage in the security field. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.

This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


UNIT STANDARD ASSESSOR CRITERIA 
1.Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?

This unit standard must be assessed in the workplace or a realistic working environment.?

It is recommended that this unit standard be assessed in conjunction with other unit standards

.2.Evaluate the learner's ability to meet the outcomes consistently.?

This unit can be assessed by a combination of observation, questioning, role-plays and testimonies from third parties.? Observation must occur with answer, reply and maintaining security of communications equipment.?

Role-plays supplemented by questioning to cover situations. (Range of situations: criminal activities, medical emergencies, evacuation and customer disputes).

3.Use surveillance target reports as an additional assessment tool where necessary.

4.Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

5.Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

6.Counsel the learner on future assessments, necessary learning and further qualifications. 

UNIT STANDARD NOTES 
This unit standard has been replaced by unit standard 258066, which is "Operate communication equipment", Level 2, 3 credits.

1. Essential embedded knowledge is dealt with under the outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross field outcomes are covered in this unit standard under the specific outcomes section. They are not assessed directly, but are assessed holistically through the outcomes as indicated.?

Use science and technology effectively (Specific Outcome 6,7,9) 

QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
  ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
Core  14120   National Certificate: Gaming (Slots Operations)  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2008-09-17  Was CATHSSETA until Last Date for Achievement 
Core  14121   National Certificate: Gaming (Surveillance Operations)  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2008-09-17  Was CATHSSETA until Last Date for Achievement 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
 
NONE 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.