SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Write surveillance reports

SAQA US ID	UNIT STANDARD TITLE
7922	Write surveillance reports
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	8
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-07-01	2011-07-31	SAQA 0480/09
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Each learner must be able to write occurrence reports, complete target reports, update daily registers and write company specific reports.

The impact on the surveillance department if this is not done regularly and accurately is described and performance is based on this knowledge.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE AND UNDERSTANDING :

OUTCOME NOTES

1. Describe different types of reports in terms of their purpose and explain the importance of keeping accurate records and updating reports

. (Range of reports: occurrence book entries, incident reports, target reports and company specific reports)

.2. Explain the importance of keeping updated daily registers and accurate records.

(Range of registers: gaming equipment and checklists).

3. Explain the impact of breaches in South African legislation, breaches in company procedures and non-compliance in the casino and stress the importance of accurate reports to back up such incidents.

4. State Gaming Board and company procedures for writing surveillance reports, including all relevant information.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE AND UNDERSTANDING

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and to ACT accordingly

OUTCOME NOTES

5. Compile OB entries to cover all exceptions to procedures and include these in company specific reports.

(Range of exceptions: exceptions to transactions, disputes, on line reports, exceptions to daily routine entries, incidents and information reports received).

6. Compile reports using only information that is accurate and comprehensive. (Range of reports: occurrence book entries, incident, company specific and target reports).

7. Enter information into registers that is accurate and comprehensive. (Range of registers: gaming equipment and checklists).

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice and to ACT accordingly :

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

OUTCOME NOTES

8. Identify ways to improve report writing in a particular context

.9. Suggest alternative ways to handle the prescribed reports and give reasons why it would be an improvement.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

ASSESSMENT CRITERION NOTES

8. Identify ways to improve report writing in a particular context.

9. Suggest alternative ways to handle the prescribed reports and give reasons why it would be an improvement.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?

This unit standard must be assessed in a realistic working environment or in the workplace.

2. Evaluate the learner's ability to meet the outcomes consistently.?

This unit can be assessed by using case studies, written tests, product sample, questioning or discussion with the candidate.?

The learner must be able to write all of the following types of reports/ entries.

Assessed through product sampling of reports.?

(Range of reports: occurrence book entries, incident, company specific and target).?

The learner must be able to complete all of the following types of registers. Product samples all types of registers. (Range of registers: gaming equipment and checklist).?

The learner must be questioned around the range of exceptions.

(Range of exceptions: exceptions to transactions, disputes, on line reports, exceptions to daily routine entries, incidents and information reports received).?

The unit can be assessed in conjunction with the unit standard CARRY OUT SURVEILLANCE INVESTIGATIONS AND UNITS.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes

.4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross field outcomes are covered in this unit standard under the specific outcomes section.
They are not assessed directly, but are assessed holistically through the outcomes as indicated.

Collect, analyse and evaluate information (Specific Outcome 6,7)

Communicate effectively (Specific Outcome 5,6,7,8,9)

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14121	National Certificate: Gaming (Surveillance Operations)	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2008-09-17	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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