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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Produce written evidence of short term insurance constracts and maintain records of policies and premiums 
SAQA US ID UNIT STANDARD TITLE
9006  Produce written evidence of short term insurance constracts and maintain records of policies and premiums 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2004-12-02  2007-12-02  SAQA 1657/04 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-12-02   2011-12-02  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard deals with the processing of insurance policies and making administrative changes.

The qualifying learner is capable of:
  • Preparing data for processing using prepared information within any one line of business.
  • Processing the data using an electronic system to capture new business details and update existing records including amendments, cancellations, receipts, payments against policies and financial transactions for receipts on bordereaux, cheques.
  • Issuing expense commissions and reinsurance.
  • Performing electronic payments, cash and reconcile the Automatic Clearing Bureau (ACB).
  • Resolving financial queries of a general nature and queries related to unallocated or unreconciled payments. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this unit standard. The learner should be competent in Communication and Mathematical Literacy at NQF Level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this unit standard is:
  • Data preparation within any one line of business of the learner`s choice such as preparation for new business, endorsements, alterations, premium changes, premium adjustments, post-loss endorsements, amendments, declarations where applicable, renewals, cancellations, reinstatements and general adjustments.
  • Transactions for all of: bordereaux, cheques, electronic payments, and cash and any one of: issuing expense commissions, reinsurance, reconciling automatic clearing bureau statements.
  • Checks relating only to data that has been captured, and excluding policy wording.
  • Relevant parties could include any or all of clients, intermediaries, insurers, re-insurers, co-insurers and financial institutions.
  • Financial queries are of a general nature, but specifically include queries related to unallocated or unreconciled payments. Information should cover at least: the period of payment query, policy and history of payments.
  • Referred queries may only be considered unresolvable when the nature of the query clearly falls outside the scope of responsibility of the roleholder.
  • The lines of business refer to Personal, Commercial, Corporate and Specialist lines of business.
  • Classes of business refer to:
  • Fire or Interruption,
  • Engineering, Liability,
  • Motor,
  • Transit,
  • Marine,
  • Breakdown,
  • Personal Accident,
  • Professional Indemnity,
  • Aviation,
  • Crime Classes.
  • Integrity means accuracy, confidentiality and security. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare data for processing in short-term insurance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Documents required for processing data are identified and collated as required for the specified line of business. 

    ASSESSMENT CRITERION 2 
    2. The data to be processed is verified and where necessary additional data is obtained from data source in accordance with organisation specific requirements. 

    ASSESSMENT CRITERION 3 
    3. The need to maintain confidentiality of data is known and explained with reference to organisation and industry confidentiality and authorisation requirements and/or codes of conduct. 

    ASSESSMENT CRITERION 4 
    4. Procedures required for the processing of data are known and followed to produce the required data. 

    ASSESSMENT CRITERION 5 
    5. Limits of authority are understood, a decision is made to refer to a higher authority according to organisation specific requirements. 

    SPECIFIC OUTCOME 2 
    Capture short term policy data using an electronic system. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Data is captured in the correct fields as required by the system, using correct terminology and coding. 

    ASSESSMENT CRITERION 2 
    2. Captured data is verified as complete and consistent with supplied information. 

    ASSESSMENT CRITERION 3 
    3. The integrity of the data and system is maintained at all times as per organisation specific requirements. 

    ASSESSMENT CRITERION 4 
    4. The implications of incomplete data capture are explained for both customers and the organisation. 

    ASSESSMENT CRITERION 5 
    5. The purpose of keeping accurate records is understood and redundant records are purged from the system after the legislated period. 

    SPECIFIC OUTCOME 3 
    Issue and distribute policy documentation and endorsements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Documentation is checked for accuracy, neatness, completeness and the correct use of terminology. 

    ASSESSMENT CRITERION 2 
    2. Ambiguities in the document are identified and corrected and an indication is given of the possible implications of issuing a document with wording that is ambiguous. 

    ASSESSMENT CRITERION 3 
    3. Attachments and endorsements required by a policy are indicated using an actual policy as an example. 

    ASSESSMENT CRITERION 4 
    4. The process to be followed in issuing an endorsement is explained in terms of the responsibility of the policy holder and the organisation. 

    ASSESSMENT CRITERION 5 
    5. The parties who have the right to receive a policy are indicated with reference to an actual policy. 

    SPECIFIC OUTCOME 4 
    Demonstrate knowledge and understanding of contracts in short-term insurance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of a contract is explained with reference to contracts used in short-term insurance. 

    ASSESSMENT CRITERION 2 
    2. The difference between insurance contracts and all other contracts is explained with reference to an insurance contract and another contract. 

    ASSESSMENT CRITERION 3 
    3. The importance of accuracy in recording and maintaining records is explained from the point of view of the organisation. 

    ASSESSMENT CRITERION 4 
    4. The difference between annual, monthly and short period policies is explained with reference to examples of each. 

    ASSESSMENT CRITERION 5 
    5. The process to be followed by a policyholder who wishes to change a policy are explained and an indication is given of the kind of changes that should be made annually. 

    SPECIFIC OUTCOME 5 
    Resolve financial queries. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Internal and external client interactions are in line with company code of conduct and/or service standards. 

    ASSESSMENT CRITERION 2 
    2. All information pertinent to the query is gathered and is verified to be correct, relevant, current and complete prior to resolution. 

    ASSESSMENT CRITERION 3 
    3. Outstanding and/or unreconciled payments are identified and corrected in accordance with organisation specific requirements. 

    ASSESSMENT CRITERION 4 
    4. Payment allocations are made based on corroborating evidence. 

    ASSESSMENT CRITERION 5 
    5. Queries are resolved, wherever possible, to the satisfaction of all affected parties and consistent with scope of authority and/or responsibility. Unresolved queries are referred to designated personnel for further action and/or instructions. Progress in such cases is monitored and recorded and follow-up is carried out effectively. 

    ASSESSMENT CRITERION 6 
    6. A range of common problems, the limits and scope of responsibility and/or authority are described, with examples and/or case-study anecdotes. 

    ASSESSMENT CRITERION 7 
    7. The nature of the query, steps taken and results are recorded and records are maintained in accordance with organisation specific requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This unit standard will be internally assessed by the provider and moderated by a moderator registered by INSQA or a relevant accredited ETQA. The mechanisms and requirements for moderation are contained in the document obtainable from INSQA, INSQA framework for assessment and moderation. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Classes and lines of business. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner can identify and solve problems relating to the procedures required for processing data in relation to an insurance policy by deciding when to refer to a higher authority. 

    UNIT STANDARD CCFO COLLECTING 
    The learners can collect, organise and evaluate information when captured data is verified as complete and consistent with the information supplied and when collating documentation for processing data for the specified line of business. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner can communicate effectively using language skills when explaining the implications of incomplete data for customers and the organisation and describing a range of common problems with case study anecdotes. 

    UNIT STANDARD CCFO SCIENCE 
    A learner is able to use science and technology effectively when capturing policy data onto an electronic system. 

    UNIT STANDARD CCFO CONTRIBUTING 
    A learner is able to participate as a responsible citizen in the work of the community by demonstrating an understanding of the implications of incomplete data for both the customer and the organisation. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21796   National Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2005-06-12  Was INSETA until Last Date for Achievement 
    Elective  20177   National Certificate: Insurance  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2004-10-10  Was INSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.