All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Communicate with clients |
SAQA US ID | UNIT STANDARD TITLE | |||
9528 | Communicate with clients | |||
ORIGINATOR | ||||
SGB Air-conditioning Refrigeration and Ventilation | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 06 - Manufacturing, Engineering and Technology | Engineering and Related Design | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 3 | NQF Level 03 | 3 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2005-06-15 | 2008-06-11 | SAQA 0560/05 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2009-06-11 | 2012-06-11 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard is replaced by: |
US ID | Unit Standard Title | Pre-2009 NQF Level | NQF Level | Credits | Replacement Status |
253656 | Communicate with clients | Level 3 | NQF Level 03 | 3 |
PURPOSE OF THE UNIT STANDARD |
To communicate in plain language with customers in such a way that he/she is understood. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
ABET Level 4 Literacy. |
UNIT STANDARD RANGE |
Communication with clients in the air-conditioning, refrigeration and ventilation industry. |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Engage in an effective two-way communication discussion with customers |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Two-way communication is explained in the delegate's own words. |
ASSESSMENT CRITERION 2 |
2. Listening skills are demonstrated. |
ASSESSMENT CRITERION 3 |
3. Effective two-way communication discussions are demonstrated. |
SPECIFIC OUTCOME 2 |
Show a basic understanding of the role of body language and tone of voice when communicating |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Body language and tone of voice are defined. |
ASSESSMENT CRITERION 2 |
2. Different types of body language are demonstrated and the possible effect on the customer is discussed. |
ASSESSMENT CRITERION 3 |
3. Different meanings attached by different cultural groups to the same gesture, facial expression, sign or other form of body language are listed, demonstrated and discussed. |
ASSESSMENT CRITERION 4 |
4. The role of tone of voice and body language is discussed. |
SPECIFIC OUTCOME 3 |
Communicate effectively with clients on the telephone |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. The correct method to answer a telephone is demonstrated. |
ASSESSMENT CRITERION 2 |
2. Effective listening skills are practiced when talking to clients on the phone. |
ASSESSMENT CRITERION 3 |
3. Correct information is taken off when talking on the phone. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
Any person wishing to be assessed against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, who may appoint a moderator to be present at the assessment. |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
Learners should be able to communicate orally. They should have the ability to communicate successfully. |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively:
|
UNIT STANDARD CCFO CONTRIBUTING |
Learner and societal development:
|
UNIT STANDARD NOTES |
This unit standard has been replaced by unit standard 253656, which is "Communicate with clients", Level 3, 3 credits.
Supplementary information: The use of role-players is recommended. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Fundamental | 48794 | National Certificate in Quality Checking of Tyres and Tyre Components | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Fundamental | 20720 | National Certificate: Air-Conditioning, Refrigeration and Ventilation | Level 3 | NQF Level 03 | Passed the End Date - Status was "Registered" |
2004-06-13 | Was MERSETA until Last Date for Achievement |
Fundamental | 21005 | National Certificate: Automotive Component Manufacturing and Assembly | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-11-01 | Was MERSETA until Last Date for Achievement |
Fundamental | 22859 | National Certificate: Autotronics | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2009-11-07 | Was MERSETA until Last Date for Achievement |
Fundamental | 58720 | National Certificate: Engineering Fabrication | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Fundamental | 22870 | National Certificate: Engineering Fabrication (light or heavy) | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2007-08-16 | MERSETA |
Fundamental | 48988 | National Certificate: Forestry: Timber Harvesting | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | FPMSETA |
Fundamental | 23258 | National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2011-02-16 | MERSETA |
Fundamental | 24456 | National Certificate: Maintaining Vehicles | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-02-06 | Was MERSETA until Last Date for Achievement |
Fundamental | 23274 | National Certificate: Mechanical Engineering: Fitting | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-06-25 | MERSETA |
Fundamental | 59669 | National Certificate: Mechanical Engineering: Fitting | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Fundamental | 23255 | National Certificate: Mechanical Engineering: Fitting and Machining | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Fundamental | 23278 | National Certificate: Mechanical Engineering: Machining | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-10-22 | Was MERSETA until Last Date for Achievement |
Fundamental | 23280 | National Certificate: Mechanical Engineering: Tooling Manufacture | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2008-10-22 | Was MERSETA until Last Date for Achievement |
Fundamental | 22771 | National Certificate: Mechatronics | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2009-07-29 | Was MERSETA until Last Date for Achievement |
Fundamental | 21015 | National Certificate: Metal and Engineering Manufacturing Processes | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2011-02-16 | Was MERSETA until Last Date for Achievement |
Fundamental | 20889 | National Certificate: Plastics Manufacturing | Level 3 | NQF Level 03 | Passed the End Date - Status was "Registered" |
2005-04-13 | Was MERSETA until Last Date for Achievement |
Fundamental | 36155 | National Certificate: Polymer Composite Fabrication | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Fundamental | 21012 | National Certificate: Power and Telecommunication Cable Manufacturing | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Fundamental | 24217 | National Certificate: Thermoplastic Fabrication | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Fundamental | 48798 | National Certificate: Tyre and Tyre Component Manufacturing | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Fundamental | 48795 | National Certificate: Tyre Assembly | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Fundamental | 24213 | National Certificate: Welding Application and Practice | Level 3 | NQF Level 03 | Passed the End Date - Status was "Registered" |
2006-12-03 | MERSETA |
Fundamental | 57886 | National Certificate: Welding Application and Practice | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
Fundamental | 23259 | National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Fundamental | 36153 | National Certificate: Polymer Composite Fabrication | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | MERSETA |
Elective | 23281 | National Certificate: Mechanical Engineering: Tooling Manufacture | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2008-10-22 | Was MERSETA until Last Date for Achievement |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | ADCORP TECHNICAL TRAINING (PTY) LTD |
2. | ALLOYS HEAD OFFICE |
3. | ANGLO PLATINUM - ENGINEERING SKILLS TRAINING CENTRE |
4. | COLLIERY TRAINING COLLEGE (PTY) LTD |
5. | ERGO BUSINESS DEVELOPMENT ACADEMY NPC |
6. | FOSKOR (PTY) LTD |
7. | Furniture World Training Centre |
8. | HARMONY GOLD MINING CO LTD |
9. | KUMBA IRON ORE (SISHEN) |
10. | Legal Environment Safety & Health Requirements cc |
11. | Majuba FET College - Central Office |
12. | PALABORA COPPER (PTY) LTD |
13. | Phambile Skills Training (Pty) Ltd |
14. | SIBANYE GOLD ACADEMY PROPRIETARY LIMITED |
15. | South African Forestry Training College |
16. | VPK BUSINESS VENTURE C C |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |